I walked in knowing only that I needed a new mattress. It has been a long time since I purchased one and the technology had changed. After reviewing about a hundred mattresses online, I was even more confused and apprehensive than when had I started looking. I went to another physical store before going to Mattress Firm. I left the other store confused. I was met by Briana as soon as I entered Mattress Firm. In another situation I might have found that annoying but I really needed help. Briana spent a long time explaining the differences and letting me try different options. It was a long process for me, but Briana was patient. In the end, I was able to make a decision. I do not have it yet, so I cannot comment on the delivery or product.While I am sure every representative has been trained the same way, I highly recommend Briana.

Brian was very helpful and informative when we went in to Mattress Firm shopping for a new mattress. He spent a lot of time explaining the process he would use in helping us to make a selection and then had us try several recommended options for our particular sleep style. After which he gave us pricing information for the one we were most interested in. He even pointed out that if price was a problem there were other less expensive options that might also suit our needs. We did not make the purchase on that day, but after some consideration we returned a few days later; unfortunately, Brian was not there at that time. However, Alex allowed us to try the 2 mattresses we were most interested in and assisted us in making our purchase, all the time assuring us that Brian would receive the appropriate credit for the sale. As of this review we are awaiting delivery, which is scheduled 2 days from now. To date we are very satisfied with our experience.

Excellent selection of mattresses and mattress accessories. Staff was very helpful. Store was clean and safe. I would definitely recommend this establishment to anyone looking for a quality mattress.

Great experience. Salesperson Brian was helpful without pushing sales. I am a recent customer who had a simple question about my purchase. During our discussion I noticed a product I had been looking into buying. He gave advice and a reasonable price. Thanks. I look forward to enjoying my new adjustable bed.

Phenomenal experience! I got an amazing deal specifically due to the above and beyond effort of the representative. Took my specifications, and timetable into account and sent links with all the information I needed, had a matress waiting for pickup well before I got to the distribution center and was treated well by the staff on site as well. Franklin MA distribution center.

Very nice people. Good selection of mattresses and good location. Getting my mattress shipped for free within two days of purchase.

Brian; the manager was extremely knowledgeable and the consummate professional. It was a great experience for my husband and I; buying two mattresses...

We bought a mattress in April and it was delivered on May 8. I called on June 12 and said the mattress had indentations and was asked to give it the 45 sleep test. We did and I called on July 6 and said we were not happy with it and was told to come in and either exchange or get a new one of the one you bought. We went in and no hassle, we exchanged it for another brand. The employees are very helpful and courteous. We are absolutely happy with this Mattress Firm store. Thank you for all your help.

Ive bought a number of mattresses from here and the experience has always been positive. Sales people are helpful and knowledgeable and not pushy. Highly recommended checking them out.

Briana helped me out and she was fantastic and extremely knowledgeable. I left with a plush mattress with an adjustable base and I am in love!!!

We have two kids with a disability and we just moved from South Carolina because we don’t have the resources for them down there. Unfortunately, for weather reasons we lost everything at hone and needed new mattresses. Came in praying to God we would find something and my good friend Taneisha Delsolio help us so very much, I will be forever thankful for everything she did for us!

Great experience. Went in to buy 1 mattress came out with 2! Brian was efficient, knowledgeable, and friendly. Wont go anywhere else ever again!

We walked in with 101 questions and Taneisha helped to answer every one and then some that came up while in shop. She was extremely helpful and explained all answers in easy to understand terms. We walked out with no questions and a new mattress. Great experience.

Sales person was informative but not pushy. Tried multiple mattresses until we found the Temper pedic that best suited our needs. Thank you!

Great customer service!! Taneisha was extremely knowledgeable about product and had a no pressure approach which I like!Thank you again!

I recently bought a firm mattress ( not from Mattress Firm) and I dislike it very much. I entered the store in destress. I was treated with sympathy and understanding because I had not had a good night sleep in weeks. I admit I was nervous about making the wrong decision even with the trial period which is offered so it took a few visits to decide. I never felt rushed and that helped a lot. I would recommend the Leominster, Ma store to anyone who is in need of a new mattress. It’s an important decision and an expensive one. It helps to have helpful and knowledgeable people to work with

We went in to buy a mattress for our 6 year old. The staff was very friendly, and Brian was very helpful. He pulled out several different mattresses to help our little one figure out which mattress was best for her. Brian was very honest when talking about how long theyll last for a child and never tried to push the more expensive options to us. I thought the visit was very easy, comfortable and successful.

I purchased a mattress at the leominster location yesterday. I was treated great. The staff took the time to show me a variety of mattresses and were very helpful in making my choice. I had a very positive experience and would recommend this store.

I had a great experience with Mattress Firm. I needed to exchange a mattress and the process was easy and seamless.

Great in all areas. Quick to help, very nice, and had exactly what we needed at a time when many stores are low on inventory. Outstanding

The guy that helped us was great showed us exactly what we wanted got us in and out

Friendly staff, and knowledgeable about the supplies they offer.

Tanisha was a great help and got us a great deal on a king size mattress and free adjustable base... very happy! Tanisha from the Leominster store went above and beyond for us! She answered every question we had and helped us find the perfect fit! Thank you so muchTanisha from Leominster store!!!!

Excellent service, professional and courteous agent. We are long time customers of this store and always happy with our purchases.

Very cheerful and pleasant saleswoman. I told her what price I was looking for, and she directed me to an array of mattresses. I tried several and chose the one I liked. We wrote up the sales. She assured me they would take away my old mattress. Delivery on Thursday. Very easy and done.

They were very helpful in explaining the different types of mattresses there were and we were able to pick one out and get it delivered this week. There was one we really liked a lot but money is something we dont all have in our pockets or bank accounts so we went with the lesser of the two evils.Lattisha was very good with us and I would go there again when I need a new Mattress.

I was greeted upon walking into the store and helped immediately, I told the young lady exactly what I was looking for. Both of the woman there were very knowledgeable and had immediate answers to my questions. I was in and out in less than 30 minutes, including my purchase.Cant wait for my new adjustable bed set.

Amazing staff was having trouble ordering online and they found what i wanted and helped me order cant wait to get it

Great service, knowledgeable and helpful professional, good product, delivery promised within the week.

I highly recommend this location. Briana helped me for 4 hours today. She didnt rush me when i told her i felt badly for taking so long, she told me not to worry to take my time and make the best choice for me. She walked me through every single choice and when i was teetering between two mattresses she didnt try to push me to purchase the more expensive of the two. Patient and kind! Thank you so much Briana!

Overall, great experience shopping. Allowed me to test several mattresses repeatedly.

Very knowledgeable and helpful thus far. Warehouse was out of the Mattress we wanted and they said 2 weeks before it is in. If this Delivery date stays accurate Ill be happy, if not Id rate the service at 3 out of 5 stars. Right now, Brian has earned 5 stars for Mattress firm and is up to the warehouse to keep the 5 stars.

I explained to salesperson what I was looking for... they offered to show me around... but I said I wanted to browse. They let me with no pressure.After I was done looking he patiently answered all of my questions and even checked the measurements of the new bed I bought to insure the the adjustable Serta mattress I selected would fit in the frame. He also made arrangement that my mattress would be delivered to my fifth floor apartment instead of leaving it in the mailroom downstairs. Amazing customer service.

Good job. Pleasant salesperson made every aspect of the sale enjoyable.

Service was friendly, professional and helpful.

Havent received the mattress yet but was very pleased with the manager, Brian, who assisted us. No pressure and enough education to help us make an informed decision in a moderate price range that we were comfortable with. Fingers crossed that we like our new mattress!

Easy ordering & knowledgeable advice:Call Brian in Leominster, my go to guy!Whether I’m in Florida, on the cape or anywhere else .... he delivers! Literally & Figuratively !!👍

Great company, willing to work with you, friendly, personable, accommodating and price worthy!!! Hey, and I had the abliity to have it delivered just4 days after paying for it. Last company told me 12 weeks!!!

I was incredibly well taken care of during my trip to this Mattress Firm store. The Saleswoman was, courteous, knowledgeable and personable.I walked in simply looking for a bed for myself and my son thinking thats all they were about. But thanks to her and I chatting back and forth, she just kept uncovering other needs and clueing me into all the other things they had to offer.Ultimately, I left with a bed and frame system for myself and my son, pillows, sheets and mattress protectors for both of us as well. She even accepted a price match I found while we were checking out.All of these things would not have been accomplished nor affordable without all of her wonderful help.She is a credit to your store!

I had an excellent experience at this mattress store. Alexander was helpful, friendly and polite, helped us stay within our budget and explained the features of the various mattresses we were considering to help us make the best choice. No pushy, high pressure tactics here. Would definitely go back.

Sales person was very personable and knowledgeable. a good experience

The burritos were good, and the quesadilla was alright.

Mattress Firm has very friendly, kind, positive, knowledgeable and helpful staff, and at each location I visited. I really like the 120 day sleep trial they offer as my new purchased bed wasn’t quite to my liking. They made it very simple to swap out my bed for another one, and was very professional and helpful in the process. I would highly recommend Mattress Firm.

Loved the experience picking out a mattress. Very personable staff and extremely helpful

Great rep who knew her stuff. Spent time helping make decisions to get to the perfect buy. Thanks Tanisha

I met with Tanesha and she was very helpful with my needs.I was going to order online but I called and she recommended that I come in because there are deals in store that arent online.She wasnt kidding,I saved 699$! I highly recommend Mattress firm in Leominster

Taneisha was pivitol to helping me pick out the right mattress. She walked me through my options with thorough knowledge of all the products and was a pleasure to work with.

On Sunday the 28th we are on our way to another furniture store and this store mattress firm in Leominster was actually on the way to the other store we were going to. So to us this was a throwaway store and was just gonna see what they had to compare to the other store where we intended to buy the mattress. Well to our surprise they had the purple mattress on display and able to try out. We had always wanted to try the purple but didn’t wanna buy it and then Return it if we didn’t like it. And at the store they had all the brands on display so we could try each one and see if we liked or disliked.The associate was so nice that they changed over mattresses to the adjustable bed that we wanted to use so that we could actually try it out and see how it actually felt they went out of their way to make sure that my wife was comfortable.My wife has ALS and it’s been an incredible challenge in this place made it feel like we could actually get through some stuff and get her the things she needed I’m incredibly appreciative and for a throwaway store we actually bought the mattress due to the great service and also the great price. their pricing beat anybody in the area to our surpriseSo would I recommend the store turn my family and friends yes I would due too pricing and how they actually were so nice to make sure that we got the bed that we wanted and neededthank you so much and I hope this helps whoever is reading this to make a decision to actually try out the store instead of like us who were just thinking this is in no way no good throwaway store that’s actually a great store with great people

Excellent customer service! They are professional! They know about all their beds in detail! Great team!

Very easy to do business. Good discount available. So far, so good

Frank was a great resource who gave all the time he possibly could for us to find the right mattress. If it was another sales person I would’ve had to hold off, but after Frank’s thorough demonstration I knew I was making the right choice. Would definitely recommend Frank at mattress firm to anyone who is looking but doesn’t know what they are looking at.

Representative was very knowledgeable, quick.. and very nice!

Call my local Mattress Firm as I needed a twin bed frame. Online said ships in 7 to 10 days. Not only did they have one in store but the clerk made sure to check that it was actually there and I can pick it up tomorrow. Thank you!

Love it great deals friendly makes you feel right at home

Alexander was extremely helpful. A very pleasant experience would definitely buy again there. Thank you again

The manager was excellent we gave him a budget, and he had my son try many mattresses till we got the right fit.

Salesman went above and beyond to help me with my online order. Well spoken and cordial young man!

Was really nice to deal with. Let me try different ones, gave me a clear run down of the benefits of buying from store.

I walked in and was instantly greeted by Briana and the whole time I was there she was very informative and professional as she helped me find the perfect mattress great people and great customer service definitely recommend going to leominster mattress firm if your looking for just the right mattress

Very easy to work with. Brian explained things clearly and answered whatever questions I had. He was knowledgeable about each product and the reasons behind each feature. There was no pressure at anytime throughout the process.

Great service and walked us through all options that where available. Explained options and choices. Very friendly and pleasant to work with.

Nicole at the Leominster store was awesome. She made helpful suggestions to work within our budget and did not pressure us in any way. We got the mattress and adjustable frame that fit us best!

Great business, was greeted at the door by an employee named alex and he was very knowledgeable and helpful with finding which bed best suited us.

I looked at the info on Purple mattresses online and then called to speak with a rep about trying it out. Frank was awesome. Walked me through the options and invited my wife and I in to try out the 2”, 3”, and 4” models. The visit went great. Not crowded and the staff reassured us about how they sanitize everything between visitors. Frank had us try the 4” and then the 2” to get the best comparison feel. He also was able to find info about the weight of the 3 and 4 models (important because this is going into an rv). Why wife and I left, checked weights and size for final fit, and then called Frank yo finalize the order. Start to finish, just great service. Thanks so much!

Mattress Firm has been the best company to honestly advise consumers as to the best choices and pricing available. The district manager, Maxine takes the time to explain the benefits of different manufacturers of mattresses and takes the time to make you feel right about your purchase. As a chiropractic physician with over 4 decades of practice, I have no qualms about referring prospective customers to their stores. They earn my 5 star approval.......

Amazing experience. Such a great store and great employees, we were there a while! The salesman was honest and very patient with my elderly father-in-law. Him and his wife needed a new mattress, theirs is so old and warped and she is having neck and back surgery. She has a lot of pain and problems.. I encouraged the Purple mattress since I have the original model. After laying in them and the salesman talking to us about it, and sleep positions, lots of great information, my father-in-law bought the purple hybrid premier 3, and the Mattress Firm adjustable base, purple sheets and a new pillow!! Im so excited for my mother-in-law for when she comes home from the hospital.

Great experience here today. Frank was very informative and helpful and I did place an order. I do recommend Mattress Firm.

Taneisha was wonderful. We have checked out the temperpedic pro breeze a few times at different stores and she finally sold us on it. She was professional, very helpful and patient while we took our time to make a very expensive purchase.

Our visit and experience was beyond great today. Walked through all types and styles of bed in detail. Great offers and deals, Taneisha was so helpful in chooosing the right bed for us.

So impressed with Taneisha. Knowlegable, zero pressure and very respectful of budget. Actually got me exactly what I wanted under what she knew I was willing to spend. Cant say enough good things about the service here.

I ll NEVER buy another mattress from this place. Terrible experience. Tried to return an UNUSE mattress the day after got delivery.They told me I have to pay for a pick up, I told them I can bring it back when I literally leave less than 10 minutes from that place, and they totally said it doesnt work that way. Theyll want to steal my money. NEVER NEVER

We dealt with the Mattress Firm in Leominster MA, and it was a fabulous experience !! We had a sales man named Sean, he should really get a reward for how kind he was and understanding! Even with my two little boys running around he never once got mad, there was one point my oldest decided to jump to another bed 🤦🏻‍♀️ And I yelled at him and this sean (the sales guy) says “well the floor is lava so he can’t step on it” this to me shows your personality and genuine compassion. I just loved this place! And I hope Sean sees this and is very proud of himself!

The process was fast and efficient. The salesperson was knowledgeable and friendly.

Very good customer service. Answered all our questions.

Taneisha was very helpful & was able to tend to me promptly & efficiently!! Thank u!!

I purchased a mattress at the end of June because I believed the salesman, Sean, about the mattress selling out. He told me they would hold it until I needed it delivered in August. Well, Im calling for the mattress to be deliver and its out of stock. I paid for it under the assumption that they would hold it for me. Foolish of me! Dont fall for this because they will sell more than they have. I am hoping they will be able to find me a mattress. I cant believe I have to start this process all over again!

Brian was a great salesman and very helpful. Got a great deal

The salesperson was very informative and tried his best to be professional and not rush even though it was a very busy weekend. Overall Im happy with the service

Brian was so helpful. I ordered the wrong item and he called me back to help me solve my issue. He’s polite, helpful and knowledgeable! I’ll be back!

Sales woman was very helpful!

I called and within ten min a wonderful woman worked with my budget and found me exactly what I needed, highly recommend this place they work with you and are compassionate and extremely efficient

Very helpful and fast

I want to say thank you to Brian G. and his staff at the Mattress Firm in Leominster. I can’t say enough about how wonderful of an experience it was in buying a mattress and adjustable base. It’s nice to walk into a store that’s clean and inviting. The staff was knowledgeable and helped me and my husband pick a mattress that suited our budget and physical need. Not many stores give you the personal and individual attention that Brian and his staff give. Highly recommend this location!

Customer service was awesome. Didnt feel pressured to buy what they wanted to sell. Had a large selection to choose from.

Outstanding customer service. Went above and beyond to make sure we got the mattress we wanted delivered on time.

Frank was very helpful and full of product knowledge which helped guiding us to our mattress decision. The whole process was very quick and very professional.

I had done quite a bit of research online before visiting, but most of it was overkill. The sales associate Ziggy answered all my questions, was patient as I tried all the mattresses I needed to, and wasnt afraid to compare. I purchased a mattress and had it delivered, no hassles. I would recommend this store.

Very knowledgeable and made the whole process easy. Thanks!

I went there maybe 3 months ago and was so comfortable with my bed. I completely forgot to do this review i didnt think there were. Professional mattress sales men before i met ziggy all around great person top 5 interactions with a sales person no pressure no attitude knowledgeable amazing experience

Very professional about my sleep requirements and my budget! Tanisha DelSolio treated me like a king!!

Professional and most knowledgeable, works with you price wise. Happy atmosphere.

Very pleased with my purchase. Great service

Great sales people, great selection, no pressure and very helpful. Overall great experience!!We choose a Sleepys slumber plush. Would have bought the Purple but it was a bit pricey for us. For the price, we got a great deal on a great mattress and some extras!

I was very pleased with the service with Taneisha. I am disappointed that they were out-of-stock of the mattress that I really wanted. Due to no fault of their own. The manufacturer was making changes. Taneisha did not know it until we were sold on it.

I cannot say enough about Ziggy! He just happened to be filling in at the Worcester store when I called from Florida in an agitated panic because of a problem with a delivery for a relative in Florida. He understood my time constraints and that I had flown there from MA to help with my relatives move-in. At the time of my call, he didnt realize I was a 3 time repeat customer of Mattress Firm but he went above and beyond and worked tirelessly until the delivery from the TAMPA was successfully rescheduled; and even followed up to be sure it all went well. Ziggy understands the value of true customer service and I will be happy to do business with him again!

Adrian was a huge help in finding me a mattress. He helped me walk through the showroom and explained all the different technologies. He did a great job empathizing with me about my back problems, a great job at being persistent, and an even better job at listening to what I needed !! All in all this was a great, and relaxing experience. Adrian was a huge help and got me the perfect bed I’ll probably be laying on for the rest of my life !

So during the pandemic, you cant go into the stores and try the mattress out, understandably, but Brian the sale associate was AMAZING! literally answered all my questions and took the time to walk me through the process. I will say it did help that I knew atleast what brand I wanted (Beautyrest), but Brian was able to assist which one would be the best fit for me and my husband! thanks again Brian!

Great customer service today. Very knowledgeable and friendly staff.

Love this store!! Walked in on a Saturday, and was greeted by Gene, who is probably the most knowledgeable mattress guy, We’ve ever met. He took his time, and explained everything, and helped us find the perfect mattress for us. Mattress was delivered, 1:00 on Sunday. Took away my old mattress. Delivery crew were great!! Would recommend this store to anyone,looking for a great Mattress, for a great price.

Frank was an immense help while shopping for a mattress. He was attentive and caring, making sure I had the best product and deal possible. Frank’s support of veterans and armed forces members really resonated with me. I would recommend all veterans in search of a new mattress or bed set to visit this location.