They delay constantly. Granted our builder is their customer, so that could be some of the timing issue. Once they do show up, it is completely dependent on which crew you get. The crew that completed our drain did a great job. However, it turns out that our sprinkler system was leaking from the beginning. Also, lines were laid across property lines, discovered when we put in a fence. After 2 months of extremely high water bills, and documenting a visible leak, they investigated. A month later, they admitted a line was punctured and actually repaired the issue. Its exhausting to be their customers. The quality manager tries but to no avail. They have serious communication issues. They dont listen to us, who have owned homes before with sprinkler systems. What do we know? Its normal to have water leaking downhill past 2 lots right? Its normal to grow mold by your mailbox? I dont understand how they stay in business.
Positives: Our landscaping looks better than it did before Hermes. It (mostly) looks like what they designed.Negatives: They took our deposit in early spring, and then didnt call us. We called them to check in after a month of silence, and they put us on the schedule for that week. Then, we had to call multiple times over a period of several months (they never called us) before they installed phase 2. For phase 2, they showed up one day without ever communicating they were coming. The phase 2 installation did not match the plans they had drawn up. We spent nearly a month calling until they came out to fix it. Meanwhile, they sent us the final invoice before phase 2 was even started. We had to explain several different times with different people that we wouldnt pay the final bill until the work was complete. When finally the work was complete and correct, we promptly paid the final invoice within a week. Nevertheless, I am still being contacted by other people in the office for the money. It has been frustrating.Final Determination: Very unprofessional, and unorganized. I would not recommend.
Hermes did a fantastic landscape job and did so w/the kindest workers. Not only are they efficient but they still kept cleanliness in high regard. This is my second project w/Hermes and will not be my last. Cheers.
I worked landscape for more than 10 years of my life now, and I can say most of my experience I learned something at was with epic landscape and Hermes landscape. Hermes landscape is a good group of guys I love how they have each others backs and they work together to get the projects done in a timely manner. When I work there Brad Kenton was my supervisor, and he was one of the best things supervisors Ive ever had. He really cared about his people and watched over them like family. Also I never have seen a supervisor who could outwork his workers. Not just in the office but out there doing the grunt dirt work as well should need arise. I did a lot of commercial work at Hermes such as KU medical centers rooftop gardens and Frank Rushton Elementary Schools reopening. I would say Hermes was one of my favorite places to work at the people are great and they are always celebrating something. One last thing I got to say their holiday parties are the best hands down. It really was a pretty fun place to work and learn more about the business and Landscaping.
Best landscaping around town
They do an excellent job of keeping our property looking very neat and beautiful!
Great place to work. They treat there employees like they are family!
We were very happy with Hermes Landscaping. They listened to what we wanted and worked with us to make our vision even better for our area. Great understanding of plants and hard scape! Three beds were put in as well as a retaining wall. Lovely. We are adding another bed and sod is being laid to complete the look. Never pushy. Very helpful.
One of the best landscaping companies in the Midwest! Dalton has been successfully running Hermes Landscaping for many years, and his work continues to increase. Happy to know Dalton, and to see his business flourish
Hermes is a great company. The people are friendly and helpful.
I called Hermes Landscaping for advice on locating my sprinkler water valve since I recently bought a new home and never had a sprinkler system before and could not get it working on my own. The lady who answered the phone was very nice and explained the Sprinkler Activation process and that cost would be $119 + any inspections / repairs / introduction or training would be additional time and cost at $80/hour + parts. I called a few other landscape companies for quotes and most seemed to cost about the same or little more so I called Hermes back to schedule a sprinkler Activation appointment since they were located less than 1 mile from my house and reviews I read at the time looked good. Again the nice lady answered the phone and transferred me to scheduling. Nobody answered and I had to leave a message. No return call after 2 days. I called back and spoke to the nice lady again who transferred me to scheduling where I again left a message. No call back after another 2 days + a weekend. I called back on a Monday and explained to the nice lady that I was not getting a return call for scheduling. She transferred me directly to a person in scheduling. The scheduling lady who answered the phone was again a very nice lady and scheduled my sprinkler activation for next day (Tuesday) at 8:00 am.I took Tuesday morning off work and waited. I received a phone call from a guy at 8:20 who did not speak very well English saying he could not find my house. I apologized and gave very clear and easy directions to my house which has been very easy for anyone else to find who has been there for other home inspections and such. I waited another 20 minutes and received another call back from this guy at 8:40 saying he still could not find the house. I tried explaining again where my house was and asked where he was currently to better explain how to get here from where he was. He could not tell me exactly where he was. The more he talked the less I could even understand what he was saying.I canceled my appointment, went to work and got a referral from my Brother In-Law who has used Pipeline Sprinkler Systems and has been very happy with their service.I googled Hermes Landscaping again to look at reviews and try to understand why I wanted to work with them over the other companies I googled. I found Hermes Landscaping Lawsuit an article from March 2017. (I DO NOT RECOMMEND HERMES LANDSCAPING FOR ANYTHING)I called Pipeline and spoke with Alex. (FIVE STAR RATING *****)He was a little hard to understand on the phone but a very nice guy. He advised that sprinkler activation would be $84. I explained to him that I was a new homeowner and didnt know how to run the sprinkler system and that I didnt even know where the water valves were located. He talked some more about the activation and introduction to the sprinkler system but I could not understand him very well and thought the cost was going to be a little more because I needed more than just an Activation but also and inspection and introduction. I proceeded to schedule an appointment anyway. He scheduled me for the same day late afternoon / early evening (Tuesday). Shortly after hanging up the phone I received an email and text message with the appointment confirmation. The email had a google map pinpointing my address. (Already better service from Pipeline than I got from Hermes).That evening about 6:00 pm I received a text message that Alex was en route to my location. He was at my house about 6:20. He was a very nice guy easier to understand in person. We found my water valves, troubleshoot what wasnt working, programmed the sprinkler controller, tested all the zones, introduced me to all the components and explained how everything works. He made recommendations for maintaining and winterizing. By about 7:40 everything was working and I was completely satisfied with his service. Cost was still only an even $84.00.I will be leaving a very good review for Pipeline Sprinkler Systems and DO RECOMMEND using PIPELINE.
Extremely satisfied with the experience and execution. Only area where I felt it could have been better was the creativity in the design. It was good but not WOW! We would use them again for any new work especially for showcasing
This is the best company that I have worked for and they treat every one with respect love and kindness and respect!!!!
Great company and great service. We are very pleased with our landscaping and the process to get it. Once we decided to go ahead with the project they were able to start the next day, and finished within 3! Great quality work and very professional!
Hermes Landscape Company has been wonderful to work with! They are very professional, courteous and quick to respond to my phone calls and emails. The have made our grounds look beautiful!
I applied for a job here and I got a call from a melissa I believe that said to come in Saturday at 850am for an interview and she would send me the address. She never texted so I called the friday before and no answer, I left a message and never received a call back.
Thanks Hermes for all the great work! Fast and effective and we always look so good. Thanks again!
Great customer service and the crew was friendly
We had a great experience with Abe and Gio today winterizing our sprinkler system. Very professional and answered all our questions. We will have them back in the spring.
Typical bar food with a good atmosphere and service.
Hermes delivered and planted 9 trees for the Greystone Estates Subdivision. Work was performed as promised; on-time, at budget and in a quality manner. Keith was my salesperson and he was great to work with: honest, responsive and knowledgeable.
They showed up when they were supposed and others work; however they left my patio a mess and placed a green cap for sprinkler wiring at the entrance of my rock area. Very noticeable so that left me disappointed.
They do great work
The owner called me the same day to fix a problem. He solved the problem to 200% satisfaction.
Legacyof exceptional landscapingreflected in professionalclient interest service .
Hermes did a great job on the new Disabled American Veterans project!
Very well kept property
This people need to start putting atention to what there workers say and how there supervisor treat them so that can have a more efective team do not lié to the people that work hard to make Your company grow sinceraly a disapointed puertorican
They did a great job on our landscaping.
They installed our irrigation system. Good job and price
Poor costumer service...maybe it was the way me my wife and baat were dressed???
Love working for them
Great company to do business with!
Bad drivers.
Nothing good to say about this place
I called talked to Tammy she would not call back with a appointment time .She just said we are booked out tell June .So folks if you have a big landscape job do not call this place they can or will not respond to any calls about big jobs call some one else !!
Excellent and Prompt Service