If I could give this facility a negative 5 I would. Just to be clear, it is the Strang line rd facility. I had a driver go in there to deliver and they would not unload him early (which is fine) The lady using that term very loosely, in receiving, told the driver that she was going to make him sit out there the complete 2 hrs just because she could. She REFUSED to sign his paperwork in hopes that TQL would not pay the driver. When he asked her to sign it (3 times) she stamped it with a DRIVER COPY stamp repeatedly. RUDE AND UNPROFESSIONAL and should NOT be working with the public. This driver is one of the kindest people you would ever meet and for him to practically sit at a place for 24 hrs for no reason other than she wanted to be a Betty Badass is uncalled for and she should be fired.

Came here for pickup and took 5 hours for that. There are two bit**es sitting in the shipping office and they do not have manners or respect at all for others . one of his employees told me that we got tons of complaints about those bit**es. I already told whole situation to manager and they don’t deserve any respect or work here . Hopefully he takes action against them. Worst and disrespectful bit**es i have ever seen in shipping office. Hopefully they gets fired.

My appoitment was at 8.00.Im late for 40 min.Cute girl chance app to 9.00.Unloaded 45 minutes.Im left facility at 9.55

No overnight parking

Had a brand new lennox air conditioner replaced in 2014...evaporator coil failed in April of 2020. $2500 to replace it...thats another story. I know Lennox has had problems with their coils but fail to admit it. Will see if I can get any restitution for this. Steer clear folks!

Zero stars this place ant worth the time. They are to busy loading faltbed hotshots. If your in a box expect to be here all day. If your on eld expect to be ran out of time. I was early for my appointment too. Still didnt make a difference.

Our company went there to pick up a system and the driver had little information. A guy named Stephen there was nothing but rude and disrespectful to our technician and sent him away without trying to look anything up. We used to go here a lot but have been avoiding doing business with this company because of this person. Don’t go here and if you do, don’t go to Stephen.

Very bad place people are not friendly Ive been sitting here like 4 hours

Dont trust these guys to take care of you. Couldnt even follow through with an email quote, then when I called back to figure out what was going on I kept getting transferred and put on hold. I dont know about anyone else but I dont like having my time wasted, that being said if there was an option for zero stars this would be.So if you like people who follow through with their end of business dont go here. Also when you call theyre always rude about being busy. Yea everyones busy. You should have more than one person working.

Really nice people fast unloading!!! Thank you!!!

Pretty fast unloadThey are slow to load tho.

Slow, slow, slow on getting loaded. 1300 appt and have to b in Orlando at 8am fri.

My trip was quick and easy with them. Very friendly help

Save your time and go to the North Kansas City location.

Always great service

Staff is friendly and knowledgeable

They had what I needed for a price I can afford

To High on Pricing compared to competitors.

OUTSTANDING customer service and products!!!

Loading By appointment only

Hidden by trees from Strang Line rd, went to voice mail when calling for directions.

Good people