user
Costco Wholesale
9350 Marshall Dr, Lenexa, KS 66215, United States
Appearance
Costco Wholesale
Comments
An
Review №1

Costco is one of the best stores out there. They have everything from food to house furniture, electronics, jewelry, and a pharmacy, plus more. The prices are good because you can buy things in bulk. You are required a membership that you may annually to shop there, but its so worth it and the employees are always super nice. Highly recommend!

Kr
Review №2

Everything we buy at Costco has been fairly priced,nice in quality and they usually have nice, fresh produce.

Ma
Review №3

Love this Costco! Employees are always helpful and friendly.

Te
Review №4

It is an everyday shopping place for us. For sure it is where we go a d buy our meat. Always the freshest and a great selection.Their prices are competitive and when we need to stock up on anything it is the place to go. Quality and freshness is always a priority there. Highly recommend.

Ch
Review №5

Great sales and super fast check out lanes. Really clean place too. Gas line is usually less busy than other Costco’s we’ve been to.

ke
Review №6

Costco is a great store to shop for all your needs Its a one stop shop for all your needs. Being a customer for many years. However Austin (Employee) in Tire & Auto, is absolutely rude, unprofessional, unethical, racial, and just a pain to deal with. He could not do a simple task (Check tire pressure) He thinks he are doing you a favor serving you, indicating he is giving you what you need and not what you deserve he said. When asked why he wont comply and do the job he said I doesnt care you can call whomever you want threw his hands off and left.Surely forgetting he has a job because of customers like you that shop here. I would recommend thorough training or better still have him take a break.Another employee who witnessed this had to assist to protect what Costco does best.

Bo
Review №7

Need more cashiers. However the folks they have are amazing.

Al
Review №8

Always friendly staff. I dont care for self checkout. Nice if you only buy one or two things. However most people wont be in this category.

Do
Review №9

This place and employees are awesome...a big shout out to the pharmacy!!!whoot whoot!!!

CA
Review №10

Came in on a Sunday, and employee Austin gave me exemplary service. Unbelievably polite and friendly. Went well out of his way to help me. Costco is very lucky to have this fine person working for them.

Ti
Review №11

We go to Costco for one primary reason Steven. He has gone out of his way to learn our kids names, he asks about missing family. He has candy (occasionally) to give our kids. He is the reason Costco is a great place to shop and I hope Costco takes care of him and others like him. Ask for Steven, you will be lucky to be checked out by him. :)

Sh
Review №12

Overall, my experience in this store was actually AWFUL, but this Costco still gets 5 stars, and let me tell you why!My mother and I came in to talk to the phone kiosk people. The young man seemed so courteous at first, friendly, patient. We purchased a phone, came back to the kiosk to get it set up, and everything changed. This kid was so rude to my 65 year old mother (dont tell her I told), who was just trying to help me purchase a phone. What exactly happened doesnt matter, it was bad, the manager knows, not the point.I walked away and tracked down a manager (surprisingly fast too!). I explained what was happening, we walked back to the kiosk, and let me tell you, it was HANDLED. At this point I had said I just wanted to return the phone and be done, and he made exactly that happen. He apologized and assured us again that this WILL be dealt with.I was impressed. Those kiosks are technically a separate entity from Costco, but this manager understood that this was under his roof and he really took care of it.I dont remember your name sir, but thank you!!

Ja
Review №13

Best place to do bulk shopping. Love the prices, the cleanliness, and the friendly employees

Ce
Review №14

Oh my goodness! So many good deals. So many people without masks on. Super busy for a Friday morning but thankfully there was toilet paper.

Ma
Review №15

STAY AWAY!!!!!!!!!!!! Save Your Money!!!!!I bought tires here for a 2019 VW GTI At the end of Dec 2020 it’s been alittle over 6 mo. Now, I went through hell with leaking tire for about a month or so they finally replaced the valve stem after 3 visits and it finally stopped leaking. Today I walked out of the office for lunch and notice this, I immediately go to Costco, and they said we can do a road hazzard warranty replacement, I thought great only half a year on these they should replace them right? Wrong!!!!! They promptly check tread wear on the tire then calculated that they would refund me 98 dollars on a 175 dollar tire!!!! Prorated of course for use, not sure what kind of funny math Costco uses but a 55,000 mile tire with 6 months of use shouldn’t equal more than 50 percent of the cost to replace. Wow makes me want to cancel my membership, this is beyond ridiculous they should be ashamed, STAY AWAY Save your money find a place with a real warranty

Vi
Review №16

Busy,very professional polite and helpful. Store was stocked and super clean. Short staffed,but employees gracious and provided good customer service.

St
Review №17

Some products are just great. Value and quality but some are expensive and overpriced. Hope you find you cheap good buy. I have found about 10 items that I buy all the time, but the rest is too much. Service is great and people are super nice.

CO
Review №18

Very quick unload. If youre delivering a load here you wont be here long. Pretty quick unless you have to wait on a door. But once you bump the dock youre going to be done quickly.

Ja
Review №19

Its a wholesale store. Its a little better than Sams club, but a lot of stuff youd never buy (like eggs in a hundred pack etc). The prices dont beat most places anymore like they used to. If you have a huge family you might check it out.

Jo
Review №20

The staff is very friendly and knowledgeable, and the store is well stocked despite all of the supply shortages that are occurring. Plus, who can say no to those hot dogs?

Te
Review №21

Cheapest gas around. Good variety in store. Pleasant staff.

An
Review №22

Ordered tires for my SUV. Great service and very accommodating staff. Tires were a good price

Je
Review №23

This is the very first Costco in the entire world I was excited to go there thinking it would have something special unfortunately it was just Costco but who doesnt love Costco

su
Review №24

The tire center is great, cheerfully airs up low tires. Inside, cant count on items being in stock. Long lines.

Mi
Review №25

Found some items that I couldnt find in retail store. Reasonably priced.

Ch
Review №26

Love this place! The love my money ;)

Ch
Review №27

Costco is great. When you catch the deals its even better. Often you can get the name brand items cheaper than the generic Costco brand, Kirkland (although its all the same anyway). The store is always a madhouse on weekends. Tons of families who drag in tons of kids and stop at every free sample setup to feed tons of kids. As you walk out, you can beat the unhealthy but good fast food which is insanely cheap. And post pandemic they now have an ordering kiosk. OMG such an improvement. You place the order yourself, pay, wait 2-3mins and you’re done. The lines used to be 10-12 people long.

Ni
Review №28

Great spot to shot in bulk. I go to Costco 1-2 times a month and always satisfied.

Ap
Review №29

Numerous employees in this store treated me badly because I am disabled and I come to the vulnerable hour, which I qualify for in two ways. One employee pulled down her mask to tell me off and sprayed her spittle on my face. Another didnt know what vulnerable or disabled meant or that we were allowed. Al at checkout is amazing. The people at the front door often treat me horribly. I have a lot of experience in retail and customer service. I am always nice and friendly. I just explain that I do belong when challenged, calmly. Staff need to be trained a lot better on how to interact with people, especially those with invisible disabilities or disabilities in general. A lot of other disabled people I know avoid this store because of how it treats disabled people. The door staff need to be told what all the qualifications for coming to the vulnerable hour are. I like the products. But yall need to treat people decently, whether or not you view them as different or not belonging when you look at them. Supervisors, management and Costco Inc do nothing but say what did happened didnt, or that things will change but they dont, so theres no point in talking to them. There is no other store that treats me like this for being disabled.

Do
Review №30

I have all of my prescriptions filled here at Costco.

Al
Review №31

Verbally abused--- did I embarrass you . ---- Had an absolutely horrible experience. Was using the company card when I got to check out the cashier said thats not my picture. Told her it was the company card. She asked for my card which I had trouble finding it in my bag, while I was finding the card she called over the customer service supervisor. He demanded to see my photo i d. The customer service manager said that he is not willing to let me purchase my items. At that point I offered to go to customer service and have them reprint my card. At that point I found my card and resented it. He then said and I quote did I embarrass you. Not sorry, did I embarrass you absolutely without remorse. Beware people the customer service have no empathy.

Ma
Review №32

We like shopping here but itll be a while before we come back again to shop because of where we live.

bi
Review №33

Great place, an object fell on me near the cooler thats in the middle though so watch your head guys.

El
Review №34

They always have more than I need.

Do
Review №35

A monster of consumerism.Massive.Fuel was over 20 cents cheaper ($2.64 vs $2.87) than stations in/around Douglas County.(Edited for price accuracy.)

Br
Review №36

Silly masks. Someone who gets paid too much makes the rest of us have an awful shopping experience.

Th
Review №37

Great for buying in bulk and great quality clothing.

Ja
Review №38

Able to get in and out quickly and stopped by food court for a snack so I could get back to the air show.

Ja
Review №39

I love Costco! It is efficient, clean, employees are helpful, and the inventory changes so I go weekly. It is my happy place! Thank you Costco!

Al
Review №40

Everything is ok but I wish you could have the option to buy a hot dog with out having a soda come with it.

Jo
Review №41

I worked there at CDS for a day handing out free samples of fruit by the foot to people and kids. It was fun. I almost ran out of the samples, I had one left! Great experience.

Ju
Review №42

I wish they could have more selections of food is good what they have but very limited the greater look like he was in a bad mood but the other staff was so nice very friendly

Ri
Review №43

Spacious store. Had the quarter pound beef hotdogs with lemonade on a hot day. Delish. Samples out were cooked oatmeal and Ritz crackers. Clean and large bathroom facility.

Ro
Review №44

Heading aid center at Lenexa is the best. They always take good care of me.

Po
Review №45

Its always busy but this store is always clean, has friendly employees, and the shelves are stocked.

br
Review №46

I love this store. My first time there! The lady at check out was very helpful telling me patiently how to work everything and check myself out. FRESH fruit and veggies are the best!

V.
Review №47

Always find great deals.

El
Review №48

Lots of great deals. Great bakery. Even when the lines are long at checkout, they work to move people quickly through the lines.

St
Review №49

Always stocked up with unique stuff at great prices.

13
Review №50

What can you say that hasnt been said before, they know what they are doing.

Ch
Review №51

Great people, great products, nice and clean.

To
Review №52

Had everything on my list. Stuck to it for a change. 🤣 Sometimes try to time it for less peak hours. Check out went smooth and quick.FYI, buy most all my USDA Prime beef at Costco. Quality and price are 👍

Wi
Review №53

Costco has excellent prices, and the products are good quality

Ri
Review №54

I went in to just look around. Picked up a few things and decided to get a membership card. I signed up for the executive card because theyre running a promotion to get 60 dollars off if you get approved for their Citibank card. They gave me more credit then I will ever need. Im used to shopping at Target. So everything I got was about 60% off if you compared it to the same portion sizes. I will put them all in baggies and take them to work with me. Overall a great experience. They always stop you at the door to check your items which is just a mild annoyance when they are really busy. Make sure you take your own reusable bags with you as they dont bag anything up for you.

Th
Review №55

Great deals on pretty much everything! Pizza and frozen coffee they have at the food court is amazing. I go about twice a month for groceries and some coffee!

Al
Review №56

Good selection & prices, but LONG checkout lines.

Ju
Review №57

Love this Place. Best hot dogs ever.!!!

Sc
Review №58

This place! You need enough Cumin seed to last 10 lifetimes? Yeah?? Here you go!

Do
Review №59

What can I say? Costco is the bomb. Corporate responsibility, clean and well organized, nice folks, quick checkout. This Kansas location loses a star because they dont sell alcohol.

Wi
Review №60

Was well stocked and fast check out

Ra
Review №61

Nice visit with some great buys!

Sh
Review №62

I was told my prescription would be ready at 3:30 pm. I arrived at 4:40 pm and was told it would be another 5 to 10 minutes. Finaly st 5:25 my prescription was ready. If it is going to take another hour tell your customers that. Dont tell them it will be 10 minutes when you know it will be at least another hour. That is a perfect way to loose customers.

So
Review №63

Its Costco. Of course its 5 stars.

Dr
Review №64

Typical Costco store. Had the things we needed in bulk.

Da
Review №65

Great selection.Able to handle large crowds efficiently.Excellent prices.

Si
Review №66

Love this place! Great products that change throughout the year. Clean store with friendly, helpful employees. Everything from seafood, liquor, electronics, healthy snacks, pharmacy...u name it, you can probably find it at Costco. Cheapest gas in town! 😊

Va
Review №67

Best place, get all the home needs under one roof

Da
Review №68

Tried to push me to upsale then they dont even accept my credit card. Was extremely rude

Gl
Review №69

Although, its Dec 15th, it was not crowded. There were some great items on sale, great food casseroles, unique cheeses, appetizers, etc ... for my Xmas Party. Found a very unique paper towel holder that I love because you can actually tear off one sheet at a time with just a slight pull. Love Costcos products and Kirkland Food.

Ja
Review №70

Was fortunate to have Al H. as a cashier today. He was so friendly and helpful. Thanks, Al!

Za
Review №71

Al H. at Lenexa, KS Costco was an excellent cashier. He worked efficiently and was very friendly. Thank you for great service.

Ma
Review №72

I love Costco! Except when they run out of my favorite coffee. :) kiddingThe stores are clean, bright, and the employees very friendly.Plus its always fun to look at the stores in other cities to see what fun, regional items they supply.

Me
Review №73

People who work there make me keep going back!

Jo
Review №74

Checking receipts is an illegal search and seizer. Once i purchase the product the product is my property and costco has no right to search my property unless they have a warrant.

sh
Review №75

So I went here today with my friend intending to get a membership. Well we walked around for a bit and went to the bakery to get one of their delicious cakes. While looking at the cakes we didn’t see any large sheet cakes for purchase. My friend asked the lady making the cakes if they had any sheet cakes and the lady replied “they are preorder and always have been” in a rude tone. My friend then asked her how much in advance they needed to be ordered and again the lady was rude and stated, 24 hours like they have always been.” I’m not sure why this lady was so rude and why she had to include that the way Costco has always done things. I have never purchased anything from Costco and I never will now. Perhaps it’s because I don’t look like a typical shopper there or maybe she was having a bad day. I’m not sure but they won’t get my business. Rudeness is something I won’t tolerate!

No
Review №76

Getting expensive with so called organic (reason to up charge) so

Ma
Review №77

I found all the items i needed plus more and you guys are great and i dont have to make frequent trips to get these items because i found them all under one roof.

Jo
Review №78

Had problems with my membership. I renewed it on February 27th 2020, they said it expired on January. I told them should be a year from date of renewal. I asked them for a contract info so l could call or write someone. Spent about 30 minutes talking to people. First they had me go to membership desk. That was to no avail. Went back and asked the girl for a manager. She got one and he looked up my card, he said card was renewed on date l said. We went back to membership desk and after several more minutes they ended up doing something, not sure exactly what but took so long l told them 3 different times to just give my card and receipt back and let me be on my way, anyway l was disappointed with Costco

St
Review №79

Not the greatest layout of merchandise, and not that great a selection considering the size of these places.

St
Review №80

Good products and well-lit. Very friendly staff. Despite a lot of people in line, we got through in a reasonable amount of time.

ch
Review №81

Well stocked. Found a supply of everything on my list today. Self check out and no discouraging long lines

Je
Review №82

Today March 12 Costco business reminded me of Christmas. The meat counters were around half full. Of course there were no wipes. I have to wonder how many of these folks are teleworking?

Je
Review №83

Great place to shop. Always good deals and who can resist that Rotisserie Chicken!

Ca
Review №84

The pharmacy is the WORST! The staff acts like they are doing YOU a favor to fill your scripts. 10 people waiting to pick up and ONE person working the counter.. They are not always the cheapest. Use goodrx and dump Costco. I am.

Ka
Review №85

Well see. First observation... they dont take Mastercard... wth

Ra
Review №86

Good place to shop and comparing to the one on OP this Costco is less crowded and more spacious. Its worth driving extra couple of miles to go to this particular Costco. Employees are nice and they have time to engage with customers. Keep up the good work.

AR
Review №87

Excellent store with good selection and nice people

Li
Review №88

Much better than Sams club

Ms
Review №89

Carter, The receiving CLERK has a nasty attitude. I dont know whats going on with you today Carter but maybe you should quit your job if you dont like it. Ill roll the dice on whether or not I want to Contact corporate regarding your unprofessionalism.

Br
Review №90

Love Costco except on weekends, when I hate Costco. Avoid Costco on Sat/Sun and you will be fine.

Lo
Review №91

Ive been a member for over 10 years and Ive noticed a steady decline in quality and customer service. Worse yet, the more I have to visit the customer service counter because of quality issues, the more I notice the anti-customer trend. Over and over again theyve given me the run around on checking inventory, doing a return, or getting a price adjustment for something that went on sale the week after I bought it. Nothing is ever easy and everything requires you to talk to at least 3 different people.The impetus for this review is the addition of new self checkouts. They are the absolute worst setup possible! No scanner gun so everything, even heavy items, have to go on the counter. They also force you to put most items on the holding area/scale before they will let proceed. Has no one at Costco used a self checkout at any other company in the last 10 years? At Sams Club they have Scan and Go on your phone, scanner guns so nothing has to come out of the cart, and no scales.

Gh
Review №92

Its nice but some stuff in clothing deal unorganized. I Definitely recommend. You do need a member ship but you get discounts and big boxes and good deals! They also have a restaurant.

Ja
Review №93

Clean, organized and cashier dude was cool.. update 4/21: I found out the cashier is Steven, I thank him for help with this adorable moment..

Ar
Review №94

In-laws have a membership and for me I prefer Sams. I do like the Kirkland pet beds that are sold, though. Overall the prices might be slightly better at Costco, but I prefer the car wash, cafeteria, and meat options of Sams. This is probably my own bias, though, since I was able to get a Sams membership cheaper than Costco.

To
Review №95

Yogi Berra could have been speaking of Costco when he said, Nobody goes there anymore. It’s too crowded. Yet, service at the checkout was good. Shoppers enjoyed lots of food samples this noon hour, only a few of us in any apparent hurry as drizzle fell briefly outside. I found potato salad, some of the best anywhere, and rode home. More shopping another day.

Ro
Review №96

Fast check out, good people.

Al
Review №97

Good prices on most stuff and the staff is really friendly. Not a fan of the lines. I wish they had kept self checkout.

Ka
Review №98

I love Costco! They have good prices on almost everything, if you dont mind buying in bulk. Their apparel has gotten to be much better quality over the past few years, and you can find some real bargains, if you dont mind trying on at home, as there are no fitting rooms. The jewelry is first rate. Their diamonds are the same quality the luxury jewelers sell, and some certified. Their contact lens prices also cant be beat!

Op
Review №99

I came in and the place was packed like sardines, which wouldn’t be too big of a problem, I understand other people have to get groceries, but my cashier was rude. For some unadvertised reason, the only card they don’t accept is MasterCard Credit cards, so when I went to pay for my groceries, using a card I knew had enough balance for the remained after I paid for some in cash, it was declined. Cashier told me this only after the fact, and as I don’t carry more than one credit card on me, I had to have the whole transaction voided. If that is a policy you have, then you need to have something that says that at the front, not a clearly-stressed cashier that just tells me offhandedly like I’m supposed to have multiple types of cards ready when basically every other place I visit takes MasterCard or advertises otherwise. I will not be back to this location.

Jo
Review №100

If you have a little storage space. You can find really good savings on items you need for every day.

Information
100 Photos
100 Comments
4.5 Rating
  • Address:9350 Marshall Dr, Lenexa, KS 66215, United States
  • Site:http://costco.com/warehouse-locations/lenexa-KS-349.html
  • Phone:+1 913-227-3703
Categories
  • Department store
  • Warehouse store
Working hours
  • Monday:10AM–8:30PM
  • Tuesday:10AM–8:30PM
  • Wednesday:10AM–8:30PM
  • Thursday:10AM–8:30PM
  • Friday:10AM–8:30PM
  • Saturday:9AM–7PM
  • Sunday:10AM–6PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff required to disinfect surfaces between visits:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations