Upon arriving we were greeted and told the wait for a representative was 45 minutes. After the wait, the rep asked the reason for the visit. We came to upgrade. Rep sighs and said well do you know which one you want. No, we wanted to compare to decide. He kept leaving us to talk to other reps. I decided on a phone and it was in stock. He then went to the my Verizon app on my current phone and made the purchase. he did ask if I wanted insurance we said on the new phone only. He then went to the other reps who were assisting other customers that had come in long after we did. The rep asked if we could just activate the phone ourselves. We had been there a total of 2 hours and 45 minutes and frustrated so I figured out how to transfer my info from old to new phone and activated the upgrade.One month later there was an issue with the screen. I go to Verizon and discover that no insurance was put on the phone. My husband and I both remember the conversation when the rep asked if we wanted the coverage. We really both feel at this point that after waiting an unreasonable amount of time in the store needing assistance that for the level of customer service we received was zero. I now have a broken phone that I owe $500 on because we assumed he put the insurance on the phone. We had questions about different plans, werent offered any screen protector or phone cases. Weve been with Verizon for well over a decade and we just expected to get assistance at the Verizon store.

For ANYONE having issues, go to the Verizon across town! 703 S Cumberland St! They helped me out a lot! They always have employees who WORK and try their best to get to everyone quick! Also always have phones I need!

Never have any phones except one that cost over $1,000. Plus, counted 5 employees and only 2 were helping people. The others stood around on their phones, but told us the wait would be 30 min at least. So after waiting 30 min, they still didnt have a phone in stock so they couldnt help us. Really Verizon?! Then you tell us to call the customer service line. For what? Not to mention the service is getting worse and now all these places no longer have cell service reception, but theyre the best? Really questioning Verizon at the moment.

Hailey the store manager at this Verizon store is so knowledgeable she fixed my phone that I am so grateful for. I am sure her other technicians/sales people have the knowledge to fix peoples phone. Its a very clean store and a nice selection of phones.

We spent about 3 hours at Verizon today. We managed to move our daughter to her own account and get my wifes phone upgraded. If you are stopping in at the store request Terrence. Hw provided excellent service and made the time fly by. It was very knowledgeable on the phones, accessories and plans.

Poor tech knowledge of 2 unpersonable employees, not sure about the others.. it took a third employee (who returned from break) to resolve the issue. (5.5 hours in the store)

Waited for over an hour to be seen with only 3 other people in the store. Dont bother showing up unless you have an appointment or a 4 hour window just to activate a phone.

Very nice and very helpful employees

Staff friendly, was able to get our issue resolved for the reason why I was coming in.Required to wear a mask at all times inside the store

Customer service is job #1 here. The staff are very patient and make sure you understand everything about your plan.I never thought I would leave AT&T but this store showed me I could leave for better things.

Closed while we were inside, an employee, not present tested positive for covid, clothes for 10 days

Haley was absolutely wonderful! She went above and beyond to help me. From Verizons MISTAKE! She was on the phone for 2 1/2 hours trying to solve Verizons Problem.Verizon wireless has a serious problem!

Poor customer service, high prices

Got in and out really quickly

It was nice they got me in and got me out the door the young man that helped me was very helpful and nice 👌

A very helpful store. With covid the wait is long.

This isnt necessarily a problem at store level though they are VERY limited as what they can do in a store. My problem Verizon as a whole. Go somewhere else.. Dont give them your business. Verizon is a long standing joke and I am BEYOND over it. As soon as my contract is up, Im gone. I literally HATE everything about the Verizon Network... EVERYTHING.

They were checking people in outside which was fine. Did not take long, but after we got in side the young man left us to go out side and check someone else in. We wanted to buy a phone but could not get anyone to show them to us. There were two other men that seemed to be helping another customer. Don’t understand why one person was trying to do all the work. I have been in this store one other time and was not satisfied with the service then. I will never go back there!

The Representatives were very polite & knowledgeable! Even on a busy day I didnt have to wait too long, no longer than to be expected. Despite the busy rush I was still given the time & patience it took to thoroughly meet my needs & all my questions answered!

Great help with transferring to a new phone. The guy was patient and pleasant about explaining how to do things on the phone to a non-tech person, such as me. Lol

It was great... Told them my my situation and they had my phone fixed in 15 minutes.

Jake he is in Houston TX was super he knows what he is doing the ph was my husband it locked up and he needed it immediately Jake helped me to get it before he had to leave for work thanks Verizon please look on this account my ph and husband and all these were wonderful to get me to where I needed to be for service I rate you top of the list

First time I have been in there and someone was nice and helpful.

Not really a Verizon store private owner . I tried to call them for over four hours no answer . Message said they were busy. Verizon aint what it used to be.

Not very helpful, youll probably have better luck with the app.

This is twice that I have been lied to after making a 30 mile trip one way

Terrance was super helpful. He was able to solve my problem quickly.

Friendly staff and great service.

Very helpful employees

Worst customer service ever!!! Rude people, not knowledgeable at all!!!! I went across town to Victra Verizon on S Cumberland St!! 703 S Cumberland ST!!! They are awesome!!

I came into this store actually to buy a new phone since mine would no longer hold a charge,the employee who looked at it told me I could get the exact same phone thru my insurance at no charge to me and god forgive me i believed him. I got the replacement phone and sent my fully functional (except would not hold a carge ) back and got a Bill for 400 dollars. I have tried to talk to someone at the store and was told GM would call and yes I am a week later still waiting on his call.i have talked to everyone I could reach at Verizon corporate but because of the mistake at the store in the way it was filed nothing they can do. I went back to store to explain and a very rude individual told me outside at the door there was nothing they can do. Because of this I am terminating my 16 years with Verion . This is very poor management and I will not stop trying to set this right even after leaving Verizon.

Masks are required. Not a fan of that policy, but its house rules so Im good with it. Not a fan of having to enter in our payment information manually. Their COVID-19 policy cuts in to their customer service from an inconvenience standpoint. The people were awesome which masked the inconvenience we experienced (pun intended).

I sent my mother there to pick up a sim card. All she needs is a sim card for a phone they told her no without the phone. She offered to buy it. They just wanted to sell her something. What a awful place to go!

Employees were very nice and solved my phone problem quickly . Definitely helpful

Wasnt in the store.was outside.waiting on a friend.to get done doing a/c repair.so ive no idea.

I would just like everyone to know before they go into Verizon in lebanon, TN that they are very rude and do not know what they are doing, my mother needed to order insurance phone because she had broken hers she had to go in almost every day bc either the order got canceled or they just told her something that wasn’t true. I went up there to help and the sales manager up there was beyond rude she rolled her eyes at me was very disrespectful and honey if you can’t deal with the public don’t Work in the public. So fair warning if you are wanting help don’t get to Verizon in Lebanon, TN.

Great service! Very impressed with the support. Kristen Kris was fantastic. She helped us get the best phone, accessories and plan. She went out of her way to answer our questions.

The staff at this store has always been great to deal with, but they truly stepped it up today! My poor phone was all messed up, they not only over-nighted me a replacement, but then went above and beyond to help me set it up, and save all my photos and messages because I have irreplaceable memories of my mom, who I lost this year, and they saved me a huge heartbreak today! Thank you so much for being so accommodating

Verizon has the best coverage area. No, its not the same as everybody else. They have the best phones. And even if they didnt, their customary service alone is worth the price. The people who work for Verizon are really a cut above! From store associates to call center to tech support. Theyre all amazing!

Marcus was very personable. Great experience. Give that man a raise!

The 5 star rating goes mostly to Michael W. sales rep who went above and beyond to be helpful. Absolutely highest praise possible for Michael!Update...even more praise for Michael with honorable mention for Terence! A feature on my new phone could not be activated which necessitated a warranty replacement. Michael made sure everything was to my satisfaction before I left the local store.

Awesome staff friendly and knowledgeable

Best cellphone service, hands down. I have been with this cellphone service for 10+ years! Don’t fix it, if it ain’t broke!

Too much up selling. Seems like they just want to get you in a contract and seel as many options and equipment as they can. Go prepaid plans and cut out the middlean and the brick and mortar stores.

Huge thanks to Bo for helping me out with some phone trouble. I always ask for Ric but he was unavailable. Great and knowledgeable staff!!

Very helpful, polite, well informed service representative.

Always busy because they spend way too much time with each client. Don’t think you will be in and out in a few mins. Plan to spend a couple hours here even for some simple thing like phone off after update.

We upgraded 4 phones. Our representative was Keith Clark. My only disappointment was what our representative on the phone, Bill, told us something different than what we got at the store. At Keiths recommendation I will call them and try to straighten it out.

They still make you stand outside when theres ~3 people in the store

I love this Verizon! Ive been to Smyrna & Murfreesboro Verizons & the service at those stores sucks.The person to see at this Verizon absolutely has to be non other than Mr. Kevin Spain!😄 He is the best and will do anything for you once you show him you are really interested in a cell. He will find to the very best deal possible!Kevin Spain is the best at Verizon in Lebanon!!😀

Awesome always a good experience. Nice friendly staff

I highly recommend this store and especially if you can get Jeff Shaw to personally help you I have done business with this store for several years and Jeff Shaw has been the most efficient help and support that I have ever experienced here at this store. Nice, courteous, and very professional.

People are very rude and disrespectful

Worked with Ric. Seemed inconvenienced

I love this Verizon store. The employees are Awesome. Each and every time I go in, they always come straight up to me and see what I need help with. I will never change phone services.

Good place to good it has been remodeled and it is very clean

Great service made a difficult swap go super smooth

I was approached for assistance within seconds of walking in the store. I went in to activate a phone that I already owned and switch numbers from another wireless carrier. Michael Washington gave me excellent customer service! I will be back to deal with Michael again. Thanks.

Store design has been changed so it just didnt have the appeal of, We have lots to offer. Store looked empty of merchandise. A small section for available phones displayed, but one whole wall full of phone protective cases. Like as if they are more into accessories than phones. And sitting at a table talking to salesman about phones, under a light, made it seem like a sketchy deal. Im out, wont be going back.

Probably the worst location Ive ever been to and the worst service ive ever had. First of all, new phone was improperly set up. I get to Florida and am completely locked out of my new phone over an issue that was never mentioned. Luckily I had my old phone and 3 hrs later am able to make calls. So, Mike was my rep. So many issues at time of purchase to mention. Finally as we thought we had the phone functioning, he was due to get off and was to his car before I was. I see how this happened in hindsight. Oh, and the receipt i got wasnt even my account or receipt

Was looking for a note 10 plus all out of them not good..Called about a Note 10 Monday and someone there had attitude at lebanon location so I hung up on them.. very disappointed

Talk to Michael Washington when you go, by far the most friendly and best customer service you can get.

Switched to metro PCS in November. Went into Verizon in December to clear up any lingering charges and make SURE that there wasnt anything else that I might owe. Paid somewhere in the neighborhood of $70 and was told that I was good to go. NOW I find out that they have sent $152 to a collection agency. This is not ethical business practice in my opinion. I will NEVER BE A VERIZON CUSTOMER AGAIN. GREEDY GREEDY GREEDY GREEDY GREEDY

Could not fix problem and made a suggestion where to get fix.

Needed a charger for my samsung phone and screen protector they put the protector on for me no additional charge. Good supply of accessories in stock for most all brands

They did a great job up selling me. But what do you expect. Its a store they sell things for profit.

This is my #1 Cell phone place. Been with them about 15 or 20 years now. I think they have the best overall cell phone needs. Reception is always great, never a dropped call, unless youre in a No Service area. We have the S8+ phones and we love them, however will probably be getting the new S10+ or the Samsung S10 5G. Thanks to Asurion Insurance, which is the insurance carrier for Verizon, my 10 year old grandson also has a Galaxy S8+. His phone was stolen. Reported it, they send a replacement, but I could never get it to Activate. Called back, the sent a s5+. Couldnt get it Activated. Called back, next one they sent was a Samsung Galaxy S8+. Took it in to a Verizon store, and they got it activated for us. All this only took about 3 days. They send the phones next day delivery. The original phone we had gotten him was an LG 5, or something like that. My grandson loves his phone. He guards it with his life. He is a big gamer, but now he spends most of his time, quietly watching his You Tube, playing games and checking out the internet. Couldnt ask for a more well behaved child. And its all due to Verizon. I love you Verizon.

The ginger in there was awesome had me in and out in 5 minutes also gave me the online price thanks again

Always received good service from this particular location. Same guy has helped me with my past two phones and hes always very informative on the new hardware.

Horrible customer service. Terrible products and prices. Sprint has much better coverage in this area.

Couldnt ask for any better service, Tamra and Michael went great lengths to help get me set up with a new phone and line. I greatly appreciate you two and what you all did today..Thank you again!

Hailey Teeter provided excellent service!

Michael Washington was friendly, knowledgeable and eager to assist me! If you need help, he is the man to go to!

The lady that helped me was so sweet and smart but even she cant fix Samsung

Get down there they are becom8ng competitive and the have the RED 3D cellphone!!!

Very smart clerks, especially Rick!!

I have been with Verizon for 20 years. My internet and phone together. Very satisfied.

Associates are quick to help and knowledgeable about products.

We all know what Verizon is... Its a cellular company that charges too too freaking much for its services. The phones and the plans are overpriced. I wish they had more competition, so I could dump them and save a boatload of money every month.

The young lady that assisted us took care of one problem and advised us on how to take care of 2 others. Saved us a lot of running around and phone calls.

The manager was the one waiting on me we arrived early the other employees were waiting on other customers.Very efficient and customer focused team I was very pleased !

Young lady at the Lebanon Verizon store that helped was very nice as was the supervisor from Verizon front office. Thanks

Nice people, kind of pricey

Phone quit it was the end of the world till Keith set me up with a new pixel3 XL very friendly and helpful. Thanks Keith

They do not ID for in-store purchases and have allowed over $450 in purchases to be charged to my account from an unauthorized or non-account manager on my account. They allowed a purchase after I had even went up there and expressed my displeasure after the second time. Not pleased at all!

Has great phones but high prices

The worst place Ive ever been to for service...2 1/2 hrs just to get a phone what a great place to go

Finally got the phone I wanted.

Staff was very helpful

Staff very helpful but they need to be for the astronomical bill I pay

Had trouble streaming football games. They fixed problem

Very helpful people fast service

Customer service was very helpful getting information transferred to new phone. Disappointed that Verizon is blocking updates on their Samsung Galaxy S5 phones forcing you to buy new phones and put you back under a 2 year contract. They were very helpful helping me to get a replacement wifi with Asurion disappointed that Asurion sent an out of date wifi that they fo not use or sell anymore and neither company offered me an updated one. Ive tried months ago to get this claim filed through tech support with use of app. You cannot get through to a live person at Asurion making it very frustrating for you if you have a claim issue or to get a claim going. Process needs to be changed! Verizon needs to go back to giving its customers a book on how to operate your phone.

Not the friendliest staff. Pleased with Verizons cell service, coverage

Good, fast service. Friendly people. Reasonable prices.

They are always kind and helpful when we go.

Im really not super excited about this network. Its meh at best.

Service is way faster! Upgraded two phones and spent less than one hour inside.

The first time I went in there and asked for a copy of the reciet for my tablet that I had bought from another Verizon store for a police report they told they couldnt do it because Terry were a moms and pops verizon store. Sobi had to call the other verizon store and ask for them to send a copy to the other verizon store for them to send it to me. Ok fine. The next time I went in I was asking about buying a new phone and asked if the deals would be better at a real verizon store since they were a secondary business. He guy not knowing I was already told lied straight to my face and told me they they werent a moms and pops. So I informed him of the last visit and he tried to tell me tat thwart person musty have been mistaken because they werent ever a moms and pops. However the other time I was there the other guy had told me that he had been there for years... But I left it alone and called the other verizon store. And in fact did find a better deal.. at another VERIZON store. I just hate being lied too

Fast friendly service answer questions quickly really helpful