user
iBROKEiT
108 E High St, Lebanon, TN 37087, United States
Appearance
iBROKEiT
Comments
Ja
Review №1

First review and well worth it. Excellent place, great guy. He was able to get my phone fixed in quite a quick amount of time, the pricing was beyond reasonable. This is the second time I have had to get my phone fixed, both times I came here, and for context, the first repair lasted 2 years and it was my own fault that it broke, he does an excellent job repairing whatever you need. Incredibly friendly and I cant recommend his business enough!

Ry
Review №2

Completely professional. They can fix anything. Their customer service is top-notch. If I could give them 10 Stars I would

To
Review №3

Unfortunately Daniel had vehicle issues and wasn’t able to open until 15 minutes after 8am. But he certainly redeemed that by his service. He was quick and courteous throughout the whole transaction. Thank Daniel for your top notch service and cheap prices. We will do business again my friend.

As
Review №4

Extremely professional, fast service and great prices!! Had a great experience today!!I accidentally stepped on my phone and the whole screen cracked, brought it here they had it done super fast and cheaper then going through my phone provider! Definitely will go here anytime I have an issues

m
Review №5

You get what you pay for — I paid $120 to repair my screen and the screen quality was horrible. Colors all messed up, when I put my phone in my pocket it inputs random passcodes so my phone gets locked because of how sensitive the screen is.. And about 10 minutes ago my screen froze and put lines all over the screen so it looks like my phone is a piece of notebook paper… Even when I restart the phone its still there. 2 stars because they were professional, nice, and fast. Pay the extra money and get it repaired somewhere with good quality parts.

Ca
Review №6

This gentleman replace the battery on my phone, I am very satisfied with his work.

Wa
Review №7

Diagnosed and replaced bad battery on Pixel 4XL and replaced broken tablet screen. Prices reasonable and service quick. Folks friendly too!

Ta
Review №8

When to this location to fix my camera lens on iPhone X and I am very satisfied with how it turned out.

Ja
Review №9

Excellent Customer Service, very fast service, very kind and polite. Wonderful to work with.

Ba
Review №10

The guy was so nice and service was great. Prices better than surrounding competitors. The issues, though..... My phone screen hasnt worked correctly since the repair weeks ago. I also just dropped my phone for the first time since getting it fixed and despite having both a case and screen protector, it is cracked from bottom left corner to top right. First drop, not on concrete or anything crazy either. Disappointed.

Ke
Review №11

IBrokeit has fixed multiple devices for me. They always do a great job at a fair price, and I trust them to care about their work.

Bo
Review №12

They did a great job on fixing my laptop and replacing the hard drive and fan I highly recommend them and the price to fix it was very reasonable I will use them in the future.

Do
Review №13

He has exceptional customer service and is a knowledgable technician. I was very satisfied the service I received. I took my MacBook Pro in because I was having a couple of issues and it was fixed in no time while I waited. And the charge for the service was very reasonable. I will definitely use him again.

Wi
Review №14

Daniel is superb at his craft. Smartly priced at all he does. I know there is no one Ill go to for phone or computer issues. Kudos to you!

Me
Review №15

I brought my boyfriends phone in because the charging port had quit working. The guy said he didnt have the part but he would order it and itd be there in a few days so I left the phone there with him. Well didnt hear back from him for almost a week so I called and he claimed the part still hadnt come in. Ultimately it took 2 weeks to fix and a week after picking the phone up, the charging port is messed up again and this was almost a brand new phone but its looking like a waste of $70 because we can barely get the phone to charge. 1 star because he had very poor communication, never once reached out to me to update me on the status of the repair, I had to call him every time except once it was fixed.

Su
Review №16

Excellent repair on my phone!

Jo
Review №17

Awesome customer service!

Re
Review №18

Always been able to fix my phones..Fast !!

Al
Review №19

Good business, big help

Jo
Review №20

They are very nice, know them since they were in the Antioch location

Lu
Review №21

I dropped my phone off for a new lense. Im very satisfied with the work and speed.

Pa
Review №22

Always helpful. Fast and efficient repairs

Ma
Review №23

Great and quick service! Very professional!

An
Review №24

I was very happy with the service here!! Fast, professional, and the guy that took care of me was awesome!! Definitely sending all my family and friends here 👍🏽👍🏽

Je
Review №25

Fixed a weird issue on my Samsung on the spot

Ma
Review №26

They work on my phone and got it to working in less than 4 minutes I would go back to them and work on any one of my phone in the future

Je
Review №27

Excellent service.

We
Review №28

Very good service! Fast! Will do future business with IBROKEIT Again 💯

Li
Review №29

Programmed my phone with ease

Je
Review №30

Excellent customer service

Da
Review №31

They really knows what hes doing very intelligent with technology cell phones you name it I suggest if anybody needs anything fixed to see I broke it in Lebanon Tennessee hes fast sufficient and fair

Ma
Review №32

Daniel was a big help today!

Ca
Review №33

I came in this morning to have my iPhone screen and LCD replaced. I explained to the man the troubles I was having with the display and he actually listened to me. I asked a couple questions, and he answered them professionally. He told me it would be twenty minutes, no problem! I held my daughter waiting in the shop and he came back to the front with my fixed phone in what seemed like less than 10 minutes and had already added a screen protector for me. The best part? Easily 100 dollars cheaper than any other phone repair business I’ve been to in the past.Thank you!

Cu
Review №34

Awesome they were very kind great place to get your phone repaired

Pa
Review №35

They did a great job fixing my phone! Not too bad on pricing either. I was happy all around. Once they got the screen ordered they had me fixed up in an hr & half!

Tr
Review №36

My iPad was shattered 😭 now it looks Brand new like I just got it out of the box thank you

Ma
Review №37

Recommended by Verizon, big help. Thanks!

Ja
Review №38

Great customer service, tablet was fixed quickly and works great!

Ka
Review №39

I fixed my iPhone X there for a very, very good price. Also costumer service is great. Highly recommend. Don’t go to the mall or any other places. They’ll rip you off.

Da
Review №40

I called and left a voicemail and then called again and he said he will get back to me with a quote and still have not heard back from him

Ma
Review №41

Only lost a star because the guy who took my laptop in was distracted and messing with his phone while working with me. He also opened the shop late and didnt really listen to what I was explaining. Normally who cares, but in this case I was trying to get my laptop fixed before leaving to Asia indefinitely.The actual work though.. was great. I had a seriously dying battery in my laptop. Apple wanted over $200 to fix it (even when it was already being taken apart for a warranty repair). So I declined Apple and took it here. The dude I picked up from was probably the owner since there was a sick Tesla parked outside! He was really nice and explained battery health stuff that I didnt know about. Its been about six months and the battery works perfectly. No issue with the repair and they charged almost half what Apple wanted!!

Ro
Review №42

Great service here

Am
Review №43

Took my son to have the screen replaced on his iPhone today, the young man working was extremely helpful and polite. He had my sons phone fixes up in under 10 minutes. While there I inquired about my phone and he was honest with me about the cost and which would be better and cheaper on me. You dont see that much because its all about the sell and not actually helping the customer. But this young man did!THAN YOU, FABULOUS JOB!!

Ro
Review №44

Then new screen didnt last but about a week. When I went in to discuss it I was made to feel like I did something wrong. I ended up leaving and just buying a new phone and am out the money of fixing my phone. I did not appreciate being made to feel like I was the problem!

He
Review №45

I got a new hard drive installed in a day at a VERY affordable price. I called several other places before deciding on here and the other places are charging at least 4 times as much for the same thing. I rarely give detailed reviews like this but I recommend this place over the others in the area!

Bi
Review №46

My husband went to another iPad repair place to get his cracked screen replaced. He had called ahead and was told $75. He got there and the man told him he had one of the more expensive Air2 screens and it would instead be $175. He then tried to sell him a 6gen for $225. My husband said no thanks and left. He decided to get a another opinion and went to this establishment. The man told him it wasn’t a cracked screen but just a cracked acrylic screen saver. He took it off, removed the extra glue and everything looked great. He didn’t charge my husband anything. Obviously we recommend this as a great place to do business with.

TJ
Review №47

Great people with a crazy fast turn around time. Owning my own business here in Lebanon I was scared to drop my phone off and have any down time but the technician here installed a new rear facing camera and glass protector all withing 20 minutes. Cant recommend them enough and a sincere thanks for getting the job done so quick

Ap
Review №48

Reasonable pricing.Amazing customer service!

Kr
Review №49

Deal with the owner if possible. He knows better communication with his staff would be a good idea. My computer sat at their office waiting for a specialist who only comes so often. I was unaware nothing was going to be done until the specialist arrived a week after I brought it in. That fact was unknown or uncommunicated to the non owner staff.

Da
Review №50

I had them check out my phone as to why it was acting up and he took the time to do it while I waited and watched.

Be
Review №51

Great experience at iBROKEiT. Great prices, too. The person there was incredibly friendly and the entire process was so quick. From the time I pulled up to when I was out on my way back home with a fixed phone took maybe 15 minutes, 20 at most. Would easily recommend to anybody needing a phone repair.

I
Review №52

I’ve Been dealing with these guys for years and they have always taken care of me. NEVER had a bad experience. Good people doing right by people at a good cost. Me and my business partners appreciate all that you guys do!

Bl
Review №53

No complaints at all about this store. Very good experience and quick every time I’ve had to go. 10/10 recommend

Fr
Review №54

These guys really know how to treat people. My computer crashed and I had some irreplaceable pictures on it so I brought it here and not only did they recover my photos but they were able to get the computer running better than new and it only took them one day! I am beyond grateful to you guys, you have a customer for life.

to
Review №55

The guy that works there is very professional and does great work couldnt believe how fast he fixed the iPhone screen

Ba
Review №56

This place is great!! Fixed my husbands port in less than 10 minutes. The young man was very friendly. I will definitely be bringing my laptop to him to fix.

Jo
Review №57

Always a big help

Jo
Review №58

Great experience!

Ra
Review №59

He did an amazing job and was very fast highly recommend!

Mi
Review №60

Fast response, great service, friendly staff!! They have a quick turn around as well! Highly recommend!!

K
Review №61

These guys put a new touchscreen on my laptop after my daughter stepped on it and absolutely wrecked it. The price was really reasonable and I am so pleased with the results! Thank you!

So
Review №62

Awesome customer service!Highly recommend.

Ru
Review №63

Daniel is the man! He went over and beyond to meet my needs and did it same day! Will be sending people your way! Thanks brother

Be
Review №64

Was sent there by Verizon since they couldnt figure out what was wrong. The guy checked and checked and was able to fix my phone. He didnt even charge me. Very pleased with iBrokeiT

ha
Review №65

Incredibly fast repair. The guy that helped me was very chill which I really appreciate. They fixed the phone screen and camera screen on my 6s and everything works perfectly. Plus there’s a neat little dog who greats you!

Te
Review №66

I was able to get the charger for my phone at a lower price than at the cell phone store. Unfortunately I found I must have bent it. It kept sliding out. I bent it a little bit and its fine now! 😀😅 Thanks Chris

Do
Review №67

I called about an ipad replacement screen and was told they had it in stock and could have it replaced by the next day. After driving 30 minutes to the shop, I took my ipad in and was told they did not have the screen in stock and it would be 2 to 4 days to get it.

Ja
Review №68

I wouldn’t recommend taking your device to these guys! I took them an iPhone 6 to get the screen replaced and it worked fine for one week afterwards! My phone went black and I took it in and they couldn’t figure it out. Supposedly something in my “mother board” is broke. They couldn’t warranty me. Couldn’t do anything. Yes this phone was an iPhone 6 and not the newest model but I never had a problem the 2 yearn prior to them touching it. Waste of 100$ and forced to buy a new phone. Save your time and money.

Jo
Review №69

Wonderful service here from some upstanding young men. You have earned my repeat business and Im happy to recommend you to anyone in need.

Br
Review №70

I showed up without appointment and my phone was fixed in a little over a hour. Good price and great work. Thanks guys.

Ji
Review №71

The best around!

Ki
Review №72

Good people come down and let them do there magic

Ry
Review №73

Best service Ive ever had any repair shop, the staff where very friendly and nice and all around, its a good experience and even better, all the repairs are done in a highly reasonable time.I highly recommend this place if you broke your phone or laptop

Sh
Review №74

I had a great experience here! Daniel was super helpful, and even offered to help me with back-up and a lot of other things for free. It was super fast service and really affordable. Loved it, thanks guys!

Ky
Review №75

Best store ever. I recommend you to come here.

Co
Review №76

If I could leave this business a zero star review I would. Management/ownership truly does not care about its customers. They continue to break devices and refuse to take any responsibility for the damage they caused.

Br
Review №77

Garbage ownership. Instead of addressing customer concerns they hire people to post fake reviews. Bottom line: dont trust iBrokeit to fix your phone or tablet. They truly dont care about their customers.

Al
Review №78

I won’t be returning. The guy fixed what he agreed to fix but broke something else on my device. Frustrating, but not that big a deal, everybody makes mistakes. Says it’ll take 2-3 days for the part to come in, but it had been 2-3 weeks and I hadn’t heard from the guy.So I go to the store to see what’s going on. I get there at 9am when they open and no one’s there. 10-15 minutes later he comes driving up, walks right by me without saying a word, opens the door, closes it behind himself and locks it. Um? Are you open or closed?Eventually he opens up, I ask what’s taking so long on the part and the dude stumbles for an excuse and says, “I.. I… I called you and talked to you and told you the part was in” - his tone clearly saying the only person to blame for the delays in the repair was me.Seriously? Give me a break. Just say you forgot to call, or whatever the reason is.

Il
Review №79

My phone is working perfect now. They did a great job.

Mo
Review №80

$120 dollars to fix my broken iphone X screen compared to $250 at Apple. Only waited 20 minutes. The gentleman was very friendly in person and on the phone when i called to ask for prices and wait time.

wi
Review №81

These young men do business old school very polite and reasonably priced helped me several times I wouldn’t go anywhere else!!!!!!

Ju
Review №82

Thank you so much for helping me. My phone shut down and the man helped me turned it back on. I was so..thankful.

Ch
Review №83

Great priced, very friendly, and willing to work with me on my time frame. Would highly recommend to anyone that needed any kind of work done on their phone .

Me
Review №84

Took my Note 5 in for a shattered screen. Repair was done faster than expected. Phone looks brand new! Happy I found a business to take my phone to that had so many good reviews. Highly recommend them!

Ph
Review №85

After leaving the T-Mobile store with my 5 month old phone .They told me my only hope was to upgrade .Then they said I could try the geeks maybe they could figure it out .The phone was just blank would not turn on .I Google cell repairs and found I broke it .I walk in-and-in less than 5 minutes my phone was working and no charge .The service and friendliness knock me off my feet .I cannot recommend this business anough .Give them a try they are the best

Le
Review №86

Have taken phones and tablets to iBROKEiT. They are ALWAYS helpful, and have been able to fix every issue weve had for MUCH cheaper than the manufacturer or service provider. They ARE my service plan!

Er
Review №87

I broke the screen on my IPhone 4S and went to this store. Both of the guys (Danny and Chris) were extremely helpful and polite while explaining to me that they would be able to fix my phone in about 15 minutes. I was extremely happy with the end result on my phone. I would absolutely recommend this place to everyone!!

Ma
Review №88

The negative reviews are correct. iBrokeiT will break your device, treat you poorly, and then refuse to take responsibility for any of it. This business needs to close down and ownership needs to find a new vocation.

El
Review №89

Local Wireless provider referred us here. Very nice, very fast, and reasonable. Good place to get your phone fixed.

Je
Review №90

Great job fixed my s5 charge port. Service was fast and excellent. Will use again if need work on a phone again. Also, picked up a new battery and screen protector. Have already recommended them to others.

tr
Review №91

These guys are miracle workers!!! repeat customer. before you think you need to buy a new phone or device swing by this place and let them look at it!!❤️❤️

Sy
Review №92

Walked in at 9:20 and walked out 15 minutes later. Great and quick service!

Al
Review №93

These folks are computer wizards - recovered data I thought was gone forever and got me back in action. Would recommend!

Ta
Review №94

I went to iBrokeiT because I could not get my contacts downloaded to my new phone. With the help of professionals and other knowledgeable persons, many attempts had been made to correct my issue. In less than 10 minutes IBrokeiT had resolved the issue and I was out the door. I am so glad they were recommended to me! Thank you!

Sh
Review №95

I have an iPhone X. I was using it and it was fine, I set it down in my car seat and the screen went black...I couldn’t get it to work so I called sprint 2x and they finally told me to call the apple store, so I did. They told me it would be $370 to fix the lcd screen, but it was not broken, I’ve used Ibroke it before so I called them again and the young man told me to push 3 buttons in sequence and it came back on...I’ll never go anywhere else!!! Thank you sweetie for saving me $370!!!

ca
Review №96

They really stand behind their work great place to get your iphone fixed

As
Review №97

GREAT SERVICE!! I would HIGHLY recommend to anyone! Great prices, great people and all around GREAT experience!

Sa
Review №98

Great service! I recommend anyone to have there phone/PC repaired here. They are quick and very professional. IBrokeIt all the way!! In addition its better then traveling to Nashville 😉 Thanks Guys

Ed
Review №99

I broke my Galaxy S6 Edge and the fixed it so quickly! This place is amazing, love the customer experience and the friendlines. I will recommend this business to everyone. Thank you guys so much!

Ra
Review №100

Do not take a computer here. I had a laptop with a cracked screen that they worked on for 3 weeks only to have them tell me it would not charge or power on and was unfixable. I brought it home, plugged it up and it charged just fine. Hooked it up to an external monitor and it works perfectly fine. Called them the next day and they had no idea what laptop I was talking about. They did however repair a phone screen without issue.

Information
51 Photos
100 Comments
4.4 Rating
  • Address:108 E High St, Lebanon, TN 37087, United States
  • Site:https://ibrokeittn.com/
  • Phone:+1 615-547-9504
Categories
  • Electronics repair shop
  • Cell phone accessory store
  • Cell phone store
  • Computer repair service
  • Computer store
  • Computer support and services
  • Mobile phone repair shop
  • Phone repair service
  • Screen repair service
  • Used computer store
Working hours
  • Monday:Closed
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:Closed
  • Sunday:10AM–3PM
Similar organizations