In all of my experiences dealing with employees in customer service, Im not sure Ive met a more qualified, kind and efficient person as I did today. Cory G, thank you for fixing our problem and making the visit entirely pleasant. You made a difference and that should not go unnoticed.

Bad business. Was sold a device and the associate added a $45 screen protector and had it installed before he asked if I wanted that particular one, which I did not. When I asked how it could possibly cost $45 he explained if it ever scratches cracks etc. bring it back and it will be exchanged and installed at no cost. After two trips to this store to replace it because it had cracked I was told to contact the company and they should ship me another. Dishonest bad business practice. Overpriced and no service. Avoid this store if unless it is an emergency and even then they will most likely rip you off.

Purchased a new phone. Asked them to change over my information from phone to phone. After they were finished with the process they proceeded to wipe out my information from the old phone. Went to use my new phone couple hours later and found nothing downloaded. Lost all contacts. My fault for not checking, but they should have know better when thats what they do everyday. Pure incompetence.

Dillon Graham should be commended for his excellent work. He was very knowledgeable and helpful. He solved a few problems for me quickly and easily. I also appreciated his friendly demeanor. Great service!

Excellent customer service compared to Cumberland St store, don’t even waste your time going there. I had an issue with my SIM card and my Apple Watch and they helped me right away with no wait time. After waiting 30 min at Cumberland St and getting nothing but attitude, I headed over to Quentin Rd and they helped me right away. Jess and Corey are very knowledgeable and extremely helpful with any concerns you may have. Very uplifting and awesome experience here overall.

Jessica and Corey 2 of the nicest people they were so helpful and took all the time we needed to help us if I could I would give them more then 5 stars they deserve it great job guys

Went in for help with my phone. The csr was super friendly and did what he could to help. When we realized I needed a new phone he helped us to find out what our most economical options were. Ended up buying an unlocked phone off of Amazon to keep my prepaid ATT plan instead of signing onto a contract plan.

We needed to stop services on a Direct TV account that the person passed away. I was given incorrect information from the customer service rep at Direct TV, I had spoken too earlier in the week. I spoke to Corey on the phone and he was great. Very kind and helped me set up an appointment. Dylan was incredible. He was patient and generous with his time. We resolved our issue after numerous phone calls. He kept his cool even when I was getting irritated. Much better service at this location, than the other store in Lebanon. A+ to Quentin road location. You guys rock! Thank you.

Corey and the manager on duty gave me amazing service! Went in to get a new IPhone 11 and was processed efficiently. They were very nice, and explained everything thoroughly! I highly recommend this location for a fantastic experience! Thank you guys so much! I love my new phone too!

We went in today and ordered new phones. Dillon was awesome! He was so helpful and knowledgeable. He answered all of our questions and explained everything perfectly. He made the process easy and painless and super fast!! Highly recommend this location!!

Great store and great staff. I went in there tonight and Kurt helped me upgrade two phones. He was very polite and patient. He answered all my questions and went above and beyond to make sure I was happy and understood everything before I left. I will defiantly recommend him to call my friends and family in the future!!

Great experience visiting this store. The staff was friendlier than any of the other experiences that Ive had since switching companies and completely understood my situation. Hopefully I wont have to return for any other technical problems for a while but if I do its good to know that the staff here will understand and talk me through it.

Dillion G was AWESOME I will never go anywhere else as long as Dillion is Manager He is kind and very considerate of other quest in his store while helping me . He took time to explain everything to me being an android user changing to an Apple iPhone. Dillion is truly a genuine person and asset to AT&T

Jessica was a big help. She transferred my data to a new phone, helped us understand our bill and choose appropriate accessories for my phone. She also helped us with a voicemail reset. We enjoyed working with her and the Elmo bags she gave us.

My family were all Cingular customers that were absorbed into AT&T many years ago. After a horrible experience at this store a few years back and years of dealing with poor AT&T service at my job, I switched to Sprint. My mom insists on staying with AT&T, so I went with her recently to upgrade her phone.The salesman was knowledgable, which is a huge improvement over the girl who tried to sell me an iPhone when my Samsung broke a few years back. Me, a tech geek with a history of only buying Samsung phones. After my mom made her decision, the salesman started transferring her data. After an hour he finally let us leave the store. I was getting frustrated because I knew I could transfer much quicker at home. Still, my mom was happy with her new phone.A couple days later her new phone started to flicker. The screen would just die whenever she was using it. We tried a few things and it still didnt work right. She stopped back in and was told she would have to replace it through her insurance plan and there would be a deductible. She then said she wanted to just return it and was told there would be a $55 stocking fee. For a phone that didnt work right out of the box. She then called AT&T and they walked her through a few steps that might have fixed the issue, but its really ridiculous that you can end up with a broken phone and have to pay more money to replace or return it. She didnt break the phone, and from what Ive found out, its a common issue with that phone.Ive never been more happy that I left AT&T for Sprint. At least they take care of me like Im a valued customer, unlike AT&T. If you are with AT&T, just buy online and save yourself the hassle. You cant return anything anyway, unless you want to pay more fees.

Because I was very satisfied

Today, I witnessed employees let an older gentleman wait outside in sub 30 degree weather as they were just chatting. Not long before they were allowing others into their store but when this older man came up, they didn’t even spare a glance or speak to him. The older man repeatedly waved at the employees and they didn’t do anything. I understand that there are limits, but there were a grand total of four people in the store and they didn’t even talk to the man waiting outside. The man left without ever conversing with staff. Completely careless and incredible inconsiderate of employees to the man outside. Extremely disappointing.

Great service, awesome employee. In and out in 15 minutes with my new phone!!

I went in with what I thought would be a difficult task to recieve help with, but was surprised with how easy it was the person helping me couldnt have done a better job, I believe his name was Corey. He was nothing but polite very helpful with changing my plan the way I needed too.

Dylan and Jessica were very helpful, dropped my phone the other day, thank god I had insurance. Thanks for the help was in there for maybe 7 minutes in total.

Went to upgrade my phone and Dillon, the sales rep, helped me get what I want super quickly and he was super polite when we conversrd.

Visited this store two weeks and had a salesman by the name of Cory. The night we purchased the phones and was going to purchase ATT Tv as well. He was very nice and helpful that evening. After two days realized that our numbers never transferred over from Verizon because Verizon was telling us the transfer pin was not put in correctly. After 3 hours on the phone between ATT and Verizon I finally got the phone transferred my self. We were told the night we purchased phones that we would get $700 a piece rebate for our two phones we handed in but we had to get the screen fixed on the one first then they would give us the rebate. We got screen fixed took phone back to store then they told us they could not give us the $700 yet because we had to do something with the iTunes in order for them to accept it. We left the store not very happy as all we get are excuses for everything. So we took the phone had the iTunes fixed and returned the phone today and then they told us they would only give us $350 because it had scratches on the back of it which Cory seen they night we purchased because he was looking at the phone and told us the only thing that needed to be fixed on the phone was the screen in order to get the $700 rebate. We are very discussed at the service that we received after the initial night of purchase. After they made their commission on the sale did not want to help us in any way really. We had to do everything to fix the port situation that was messed up the first night because the transfer pin was not put in correctly. I would not recommend!!

Its great, the manager that was there on 6/05/2020 was fantastic as far as customer service goes, and SHES NOT RUDE SO GET THAT OUT YOUR HEADS. Other than that shes a perfect employee and I hope you guys keep her around for a long time 🥰

Ashley helped me today to switch from Verizon to AT&T and she did an absolutely awesome job. She spent over an hour fixing a port problem and I was impressed with her dedication to fixing the issue. I highly recommend everyone go to this location instead of the location on Cumberland.

Just switched to these guys. went above and beyond to provide a good service hassel free.

Corey was very helpful. Helped me pick out a new iPhone.

Visited this location on 10/3 &10/6 the new manager Darnell was very helpful went about and beyond to help us up grade had a problem with my screen protector came back and will have one to fit my phone in a day . Asked me what was convenient for me to come back in. Will come back and recommend this location.

With everything going on, Ashley was able to help with everything I needed to get my kids phones and upgrade my hubbys phone. Super fast considering the circumstances. Will visit this store for all my needs in the future

Ashley is awesome. Ask for her. She gives you honest and useful information and suggestions. I live close by but I would definitely drive from out of town to get my phones and service set up with her.

Ashley is the best, super helpful and always willing to go above and beyond her part to help resolve issues. She helped me resolve an old issue preventing me from upgrading and has even went out of her way to get this done fast. Thank you very much, it is the best experience Ive ever had at any at&t location.

I am an older lady and came into this location just because I needed help with some technical issues. Ashley helped me so quickly and I am so happy that she was able to get the problem fixed. She accessed my account and gave me a few options to think about in the future. It was such a pleasant experience. I advise everyone come to this location.

I love my new phone! Thanks for taking care of first responders!

I don’t remember the her name but I work near by and my iPhone charger broke. I stopped in and the rep helped me out on a new one. It was a dual charger with a heavy duty cable (we all know how bad the stock iPhone cables are). Long story short, she was knowledgeable on their services the company offers and helped me with what I went in for. I highly recommend you visit!

The new store manager Matt was fantastic to work with!! He explained the details of various offers and got us the best deal possible at a great price. When our new iPhone 8s came in, we went back to the store and received excellent service to port everything over. He made sure we were satisfied with the outcome before we left. Ive told my family about the great service we received from Matt and wanted to do the same here.

Walked in to talk to someone bout why I only have 1 bar on my signal everywhere I go and sometimes no signal at all. Can’t make phone calls cause of no service.A young lady behind her laptop and no one in the store but me.Told her my situation. She then tells me to call 611 to talk to someone to help me and get this.....SHE ASKS ME IF SHE SHOULD WRITE IT DOWN FOR ME.....Are you serious?, I thought to myself, I have a great memory.The moral of the story is that she had more important things to do on her laptop then to assist me with the problem. Why couldn’t SHE CALL 611 for me?? Puts a new meaning of Customer Service. Needless to say, I will never set foot into that store ever again.After calling 611......I actually got in touch with a rep who does care bout their customers and turned out to be a Tower being upgraded near me and upgrade should be done the next day.AT&T Are very lucky that I don’t cancel my subscription with them......still thinking bout it.......

Cory was sooooo helpful

Ask for Dillon Graham! Excellent service!

Ashley hooked me up with my first cell phone ever. She was super pleasant to work with and very funny. I had a great experience. I would reccomend this location to anyone who wants a real genuine customer service experience with honest sales reps.

Ashley is the best Manager/sales rep ever. very helpful and knowledgeable and willing to help you through any questions you have. I would recommend this location to everyone.

Ashley is the best. Store has really picked up its look. You cannot ask for a more professional, dedicated staff. Ashley goes beyond your cellular needs to make it real. A true positive experience .

T young lady that waited on me did a superb jobShe knew wat she was doingQuite intelligentWas quite pleased

Great store

This store lately has really turned itself around.

I was doing some shopping around for some good deals on phone packages the customer service rep Ashley was very nice, understanding and was not pushy unlike some Reps were from their companies. I was able to leave the store with great information and which package deals to look at once I am ready to commit to a phone plan.

Absolutely no consistancy in services offered or details on services offered. Any problems they cant handle in store at this location. I am now dealing with a collections agency for a low fee that has apparently been in collections for two years unknown to me despite the fact that I have been to this location to fix other problems numerous times with less than satisfactory results.

Best experience at a phone store Ive ever had. Ashley was a delight. Will definitely recommend.

Came into the at&t store this morning w a large list of concerns and questions, Kerry helped me out, very informative. Got me out of there in no time! Thanks Kerry

The ladies that work here are great and easy to work with. I love my new phone!

Great people very helpful

Great customer service and the ladies that work there really try to help resolve any and all phone and service issues.

Best customer service experience I have ever had at a phone store. I will suggest this location to all I know.

Amazing upgrade experience with Ashley. I will recommend all to head to this store for any and all ATT services.

Amazing service. Friendly and knowledgable. Thank you for the pleasant experience.

God Awful service. I waited for 1hr 45 min till I was finally helped. Multiple times I was told someone will be with you shortly. There was 4 employees there not including the manager. All most of the time walking around and disappearing into the back. 3 people came in after myself and 2 our of those 3were helped and gone before I was served. Finally, I was helped. I waited that long for a 5 minute session. That didn’t even fix it. Wouldn’t recommend this store to anyone.

The staff is great Johnathan was awesome got me my new phone all setup definitely will be returning to this store

I came into the quetin road location to pay my direct tv account and dealt with ashley laureano and she was out standing!! The best experience I ever had dealing with someone to pay my bill.

Ashley was terrific to work with, she was knowledgeable, friendly, and fun. Even yhough she was working alone, she did her best to get to everyone in a timely fashion.

Great place and staff. Friendly staff, the manager helped us and was a ton of help getting my girlfriend a new phone.

I went to this location to activate 2 lines waited 2 hrs to get the activation done only to find out after I got home that one of my lines was not activated so I call the store and the manager tells me I have bring the phone back to the store. i now I have to drive back out to the store which is a 30 min drive for me to sit there another 2hrs till they figured out why my line was not active. Thankfully Ashley laureano the associate that took care of me, who was also upset about the whole situation figured it out. After literally being there basically all day she got me taken care of and I was able to finally go home with a working phone . (Att needs to come up with a better way to take care of their prepaid customers.)

Jessica was great to work with, very knowledgeable. My new store for life!

Great customer service, fast and easy service! Jessica did an amazing job!

This store is one of AT&Ts authorized retailers and is the best AT&T experience Ive ever had. All of the employees are very knowledgeable and always friendly.

HORRIBLE. THEY DO NOT SUPPORT MILITARY! THEY ARE DISRESPECTFUL AND RUDE. THE TINY DISCOUNT YOU GIVE DOES NOTHING. MY SON DEPLOYS TO FIGHT FOR THIS COUNTRY YOU GIVE HIM THE RUN AROUND WONT HELP HIM DO A MILITARY SUSPENSION WONT EVEN MAKE SURE HES GOT IT DONE BEFORE HE LEAVES. HE PAYED FOR HIS PHONE YOU WONT ALLOW HIM TO UNLOCK IT. WHY WELL BECAUSE HE MADE A PAYMENT ARRANGEMENT ON A BILL 1 WEEK PAST WHEN IT WAS DUE.PHONES ARE NOT TURNED OFF THWRE HAS BEEN NO INTERRUPTION OF SERVICE HE TOOK OUT AN EXTENSION SO HE COULD USE HIS MONEY TO FLY HOME ONE MORE TIME BEFORE DEPLOYMENT. $189 THATS WHAT STOPPED MY SONS COMMUNICATION!! SO NOW HE HAS NO WAY TO COMMUNICATE WITH FAMILY WHILE DEPLOYED. AT&T IS A JOKE. WE HAVE BEEN WITH THIS COMPANY FOR 10 YEARS. YOU WEAR SHIRTS STATING YOU SUPPORT. BUT WHEN THEY NEED HELP YOU DO NOTHING!! WE ARE SWITCHING AFTER 10 YEARS OF FAITHFUL SERVICE WE WILL NOT SUPPORT AT&T AS THEY DO NOT SUPPORT THE US MILITARY!!!!!!!!!

The staff was very helpful, warm, and courteous.

Store manager Matt goes over the top to provide customer product support Amazing

Wow! I’ve called 3 different AT&T stores today and all of them answered on the second or third ring...I’ve tried this store 6 times and they just keep forwarding all my phone calls to the AT&T which is beyond frustrating as I need to speak with someone in the store to verify that what I want is in stock. This is beyond frustrating and absolutely AWFUL customer service as I will now have to drive there to verify that they have what I need instead of saving myself the drive should they not actually have it in stock.

Jessica was AWESOME, always a pleasure coming to this location!

Very Poor experience the store was empty but the lady with the very thick Glasses was to busy on her computer to help me with a simple problem...

💪🏼 great accessory deals and awesome entertainment options!!!

This store is always fun to come in to, Jessica was great as always!

Great Personalized Customer Experience . Staff was exceptional . Mii new Store for Life .

This store has the worst customer service. They also do not return calls. I have never had so much trouble. Whats worst is they took credit card info and never turned info over to proper dept. WATCH OUT THIS PLACE IS SHADY!!!!!!!!

The sales clerk lied. Then she complained about not being able to take a personal call because she was waiting on a customer.

Terrible customer service, will leave this company as soon as I get back from vacation. Will never deal with At&t again...

Great Manager .

Ashley is no help

Great store!

Quentin Rd store is 100% compared to west 422 store.

Not very helpful. Did not have equipment at the store to load numbers from old phone to new phone. Were told me had to go to other stores for what we needed.

Great customer service

Excellent 👌

They are licensed thieves never deliver what they promise