I want to thank Kristie Lincks she did a fabulous job assisting me yesterday. Also thank you to Steve Butch in Finance. This is a great dealership and these 2 are great people. Check them out for your next automotive shopping experience. They will treat you right!!!

Tom Kohls was outstanding in showing me my new truck. We took it on a test drive. He reviewed everything on the truck. He helped me set up my phone and answered all my questions. Financing went very smooth and easy. I would highly recommend checking with Tom and the team at Jake Sweeney when you are looking for a new vehicle.

All I have to say is be patient.I came by myself, and as someone who’s spouse knows more about cars than they do, it could’ve been a very different experience. But Ron Morris is the man! He let me test drive the car, I fell in love with the car, AND he got us a great deal for our trade in! With our credit, I didn’t think it was going to be possible. He was nothing but encouraging, stayed in contact with us, and won us over. We had been to several different places I won’t name, and we’re denied every time. It was definitely for a reason, because we got a better car with power mileage and still got a warranty!Thank you Jake Sweeney!! I am very satisfied.

Logan Henderson did a great job covering all of our needs. I took my offer to multiple reputable dealerships and could not find anyone able to beat the offer we had from Logan. I can honestly say that I was given the best deal available. I will be a repeat customer.

Tim did fantastic. Was very nice and very helpful. He was very busy but took the time to thank me And explain about my car after purchase

Joe Wise was wonderful to deal with yesterday! Although the dealership didn’t have the model I was looking for (Honda Ridgeline RTL E). Joe answered all my questions. He was extremely personable. I would recommend talking to Joe if you’re looking for a new or used vehicle! If Joe doesn’t have an answer for your questions he does the research to get the right information! You go Joe!

Tom Kohls was my sales guy and you cant find a more top notch individual. Very professional, always willing to take the time to answer any questions or concerns, explained all options and made sure I was clear on explanation. Would definitely come back and let him handle any situation I have. Thanks Tom!!!

Love this place front to back. Great staff working after hours for extra help.

Joe was our sales rep and he was very friendly. He answered all of my questions and was patient considering I had my 3 kids with me. The process took 4 hours from test drive to leaving with our SUV but Joe made the entire process easy. I would definitely go back. I have never owned a CPO vehicle before but all maintenance need to be performed at one of their locations to ensure warranties arent voided. I will continue to update as I have experiences with this dealer. But overall, I am extremely satisfied and impressed.

My car came in over a holiday weekend and was fixed the very next business day!!! Great job!!! Everyone that I talked to was professional and pleasant and knowledgeable!!

Took my Terrain in for a horrible rattle issue near the drivers ear. This was a difficult one to pinpoint and reproduce at first. It took a few iterations to get it fixed but every visit was good. They were receptive to me each time I came in. As of now, the issue seems to have been resolved, so time will tell. I will be returning to Jake Sweeney for my future needs.

My first time at this location due to my hometown dealership being backed up until the end of July. They did a good job, was my 37500 maintenance schedule. So oil change and tire rotation. Plus they washed it. So definitely a good experience!!

I made an appointment for an oil change only and when I went to drop my car off it took a really long time to get out of there and I had told them I was only there for an oil change 3 times during the quote . Jeff printed off the quote and said it was going to be $94. I asked for what he proceed to tell me it was for and oil change and tire rotation. I them told him again I only wanted the oil change because I get my tires rotated for free where i purchased them. Jeff then told me that the appointment was set up for both. I know it wasnt because I made the appointment and I know what I set it up for. Jeff really needs to work on his customer service. So many ways he could have handled that. I dont appreciate his condescending ways and I really hate it when a salesman tries to add things to my bill without asking. I then had to wait again for Jeff to print off another quote this time it was for $75. I was surprised at how much it went up from the last time I was there for an oil change. The last time I was there for an oil change the cost was $55. I understand costs rise but wow!

Tom kohl’s was absolutely amazing from start to finish!! He went completely out of his way to find the perfect vehicle for us and has earned our business every time we look at a new vehicle with our question. Thank you again Tom for everything you did for us!!!

Got me in quick. Repairs done in a day. Price was great!

Ron Morris salesman was great my brother has made a multitude of deals with him and they have been a breeze, my brother got me involved with Ron and I recently purchased a 2021 GMC Sierra, I’ve also referred my best friend too Ron as well due to his knowledge and ease of mind when it comes to buying. The only thing I am disappointed in is that fact I signed my paperwork and loan almost 2 weeks ago, my truck said in transit and I was told it would be in within a week it’s now been two weeks and still no one has any clue when it will be in.

Things were very professional and efficient.

Knowledgeable, courteous, very personable, Ron Morris took his time with us. Everyone was so nice and the environment was relaxed I didn’t feel rushed or nervous.

Joe was great to work with. He was very informative.

My husband and I went today to look at a few used cars, Joe Wise was our consultant. He was extremely helpful, courteous and knowledgeable! We test drove 2 SUVs, found a great deal and ended up buying it and drove it home the same day. Joe made the process quick and easy.We recommend Joe and this dealership to anyone!

Had a sudden problem with car tire went to a tire repair shop they couldn’t find lug nut key for my car after they searched me an my wife searched an couldn’t find it.Call Jake Sweeney were I bought the car they told me to bring my car in an they would take care of it no problem.They found a key an made the repairs to my tire. Thank you

I had found a vehicle I was interested in on Jake Sweeneys online store. After speaking with my salesman, I was informed the truck was indeed still available but had not yet been delivered to the dealership from the manufacturing facility. Due to the spread of Covid-19 and other factors, the truck market was very competitive at the time. Not wanting to miss out on the opportunity to purchase the exact truck I had been looking for with the addition of manufacturer incentives and other programs that were eligible to me, i made the 3.5 hour drive to their dealership to sign the paperwork. Arriving at the location (which was very nice by the way) we started to dive into getting the transaction written up. It was at this time we became aware that the 3 different programs/incentives I intended to take advantage of were not compatible to be stacked with each other, per GMs rules and restrictions. It was becoming apparent to me that purchasing the vehicle was not going to be financially responsible and I may have to leave empty handed. It was out of the dealerships control.........or so I had thought. While the Jake Sweeney dealership may not be able to control the terms of GMs programs, they went out of their way to come up with a agreeable solution and get me back into a more comfortable financial situation.Needless to say I am [im]patiently awaiting the arrival of my new truck, thanks to the willingness of the Sweeney organization to go above and beyond for their customers.Its greatly appreciated.You owe it to yourself to see how the staff at Jake Sweeney is able to assist your search for a new vehicle.

Our sales rep, Kristie, was excellent. She worked very hard to find us the vehicle we wanted. Everyone was friendly and eager to assist.

The team did a great job, and I will definitely refer family and friends to Sweeney.

Tom Kohl was great. He answered all our questions. We tell all our friends about our new car!

Joe Wise was great to deal with. He was knowledgeable about my vehicle and up front about the features that were really not necessary to add-on, and which ones I really needed.

Tech overfilled air in all four tires so thats my reason for my 4 star rating. I had to readjust air pressure. However, the wait was shorter than 60 minutes.

Joe Wise, this is the 2nd auto I have bought from yall . Joe has always been top notch, couldnt ask for a nicer guy. We bought the truck on Saturday, brought my sister on Monday and she also bought a truck

Your service advisor Jeffery at the Lebanon GMC center is truly an asset to your business. Jeff went above and beyond to get our GMC 3500 Denali serviced and repaired in a timely manner. His communication and professional mannerisms proves to be a true asset. Thanks for a job well done.

The sales staff (Logan Henderson) goes the extra distance to endure the dealership experience is pleasant.

Service staff very helpful. But Im not happy with the new window visors that were put on my 2020 Terrain, looks like they are warped. Not satisfied at all....

Pros: Quick/efficient service. Nice waiting room with friendly dealers inside. Car wash as part of oil change.Cons: Took a week to get scheduled. Very expensive oil change at +$90 and tire rotation cost extra. Had a flat tire from that day that I loaded in the bed after putting on the spare myself. It seemed to be a terrible burden to check that tire for me, but to the service guys credit he did check it and wanted to charge me $201 to replace it because their was a nail in the tread which he said was too close to the sidewall. It was Saturday and they werent going to be able to replace it until Monday. I was told that the Tires For Life program wouldnt cover the tire because it was a damaged tire and not part of the normal wear. So I took the tire to a local tire shop. They were also very busy for a Saturday, but their customer care was great. They patched my tire and offered to go out of their way to replace the spare with the repaired tire and put the spare tire back for me. They did all of this for a very affordable cost. I felt like much more of a valued customer at the local tire shop then I did at the dealership where Ive spent a lot of money over the years. Im yet to see whether I should attribute that to the new ownership or not. Hopefully this doesnt become a pattern.

I bought my last five cars from Bill Delords and hoped I would have the same good experience, which I did. Nathan listen, gave me options, and got the car I wanted even though it wasnt on the lot. I did my homework before arriving and estimated what a fair to good deal would be. The final figures were right on the mark, so I was very happy. The credit manager, Steve, made the paperwork a speedy process. The car was delivered the next day. Because I had not seen the car before, I looked it over pretty good. It was show room new! Very happy with the process from the beginning to the end.

The service department is always top notch.

If I could give this place no stars I would. Honestly I do not know where to start. They sold me a truck that had an exterior door handle that was supper glued to the door. When I asked how that was missed in the inspection I was told that they do not check for those things. Within two weeks of owning the vehicle the Tire monitor system went out, when I asked how that was missed or was it erased no comment was made. The truck had gaps between the door panel and the door, when asked what is going on with the door I was told they need to charge me 130 each door just to inspect it. I asked what other solution would they recommend they told me to use adhesive on the door. UMMM Use adhesive on the door like what was used with the door handle. Terrible experience do not waste you time.

Will NEVER go back to this dealership again. Spend your money elsewhere. They are crooked and do not give all information prior to you purchasing the vehicle. Took 6 MONTHS of me calling to try to figure out something that should have only taken 1. Rude and not helpful. Terrible experience.

Found a used car here and the service was exceptional. I did a deal with Joe Wise (salesman) and he was very down to earth and not your typical salesmen. Thank you for the car!

Fast, courteous service (oil change). Customer waiting area is comfortable and neat.

They was great. I got fast and friendly service.

Love the customer service and manners and knowledge of everyone there. Very professional!

Well I ordered and paid for seat covers from the Buick site. The options were to deliver to my house or free to my local Buick Dealer. Since you were going to put them on I had them delivered to you. I was never called to tell me they had arrived. I needed an oil change and tire rotation and asked about my seat covers. They service lady ( I think her name was Lilly) was very helpful she set our appointment and located my seat covers. I came in to get the work done and all the people I talked to wanted to charge me for the already paid for seat covers. The one seat cover had pulled stitching on the side and they installed it any way. We are not thrilled with Jake Sweeny service.

I’ve bought 2 trucks now with the help of Troy and his sales reps and both times they all went above and beyond to help me out. I don’t plan on ever getting another vehicle from anyone else ! I will always recommend him to anyone looking to purchase or trade in a vehicle!

Last Year I worked with Logan Henderson on a deal. I waited to purchase the 2021 2500HD Denali. Logan was very professional and his knowledge of the truck was over the top. I will be back and will recommend people to your facility. Could not ask for a better experience.

Fast and efficient.

Tom did a great job finding me the car of my dreams even with the shortage

This dealership forces customers to purchase warranties and protection plans as a condition of buying a vehicle at this dealer. I encourage car shopper to look elsewhere. You should not be forced to purchase over price dealer options you do not need or prefer when purchasing a vehicle. Dealer options are highly marked up for extra profit. Be a smart shopper, dont get ripped off. If any dealership force customers to buy unwanted products in order to purchase a vehicle, I suggest you shop somewhere else. And certainly not this dealer or any other dealer with similar policies.

Best and most comfortable oil change I’ve ever received!

Would highly recommend Jake Sweeney in Lebanon Ohio for making my buying experience the best. Thank you to sales manager Troy and service department Nate and Jeffery for standing behind what they sell.

Awesome people andrew my sales man was great the garage was very polite and kept me up to date

Great people, especially Tom K.. If your interested in a new GMC, Buick or Cadillac this is the place to go.

Ron was great to work with.

I am very Pleased with My New car buying experience at Sweeney Buick, GMC in Lebanon, The Staff was all very Helpful, and Friendly, Especially Logan Henderson My Salesman He went way above and Beyond Anyone I have ever dealt with when buying a car

All and all, great service. Both Derrick and Jeffrey are great assets to your business. Definitely a great choice for service.

The service went well. The detail on the truck was the best.! The courtesy car was nice.

Logan was persistent (in a good way) and patient over the last few months as my lease was coming to an end. He was weighing all my options and was respectful of my desires to take the time to decide once all options were presented.

Logan Henderson was awesome and had excellent customer service, during our purchase.

Everyone I had contact with went out of their way to be helpful.

The team at Jake Sweeney GMC know what they are doing, great knowledge and service. I would highly recommend working with them.

From start to finish, the customer service, professionalism, and quality of service on my Buick was the best!

Work done quickly and efficiently.

It was suggested that my car needed a new battery. I was quoted $287. After I mentioned it should be covered under my warranty, I mysteriously didnt need to have it replaced anymore. My tires were rotated but the front/driver wheel wobbles. It looks like it wasnt balanced.

Great experience! Christy and Troy were awesome 👏🏻! Everyone at the dealership was very nice, helpful, and professional, they made the transaction easy and seamless 😃 I’m so happy with my new Buick Enclave 🙌🏻🚙

Made everything simple. Was able to fix reported problem very quickly.

Very efficient and helpful.

This is the second time we have bought a car from this dealership. The employees are very friendly and nice. Tim Long is a super guy. I will return

Was a good experience after being so anxious prior to purchase.

Kriste lincks and Troy who I helped me get into my BMW . They gave me. A deal I count refuse!! Love how clean it the facility was and everyone had mask on to make us feel safe in this pandemic!! I wont be buying any other cars if its not from them! Great experience!

Excellent service

Nathan Wagner did and incredible job explaining the process of my service. He was courtesy, professional and exceeded all expectations. I will highly recommend the service to all my friends.

I visited this location looking for assistance paint matching my car. It took a couple of tries (my car is extremely difficult to paint match), but they were able to figure it out. The staff here are all very friendly and helpful and I was able to set up an appointment within a few days. Im very happy with the results.

My wife and I have bought 4-5 new vehicles in the past and have dealt with with several different dealerships in the area. I must say we were highly impressed with Logan our salesman and the Bill DeLord team. Logan was absolutely hands down the best sales representatives we’ve ever had. He was very knowledgeable about the vehicle, no pressure, courteous and very helpful. The dealership is very nice, clean and well kept. They really go out of their way to make you feel like the most important customer in the dealership. The service area is very nice and clean which makes me 100% comfortable bringing my vehicle in for all our future service needs on our brand new 2019 GMC Sierra AT4. Thanks Logan, we love our sweet new ride.

My daughters first brand new 2019 Buick Encore!!!I would like to take this opportunity to share my greatest appreciation to my sales guy, Logan Henderson.Very easy to talk with, explained without the hype and NO high pressure from, what I call the the Closer. My daughter did not experience, the time out corner, meaning the sales guy talking with his sales manager. This is how to win a customer for life.Attention all USAA members... USAA auto loan for a young, industrial engineer with a decent credit score was 11%. Bill Delords finance manager got the loan @ 3.8%. Again, this is how to win a customer for life.Attention all Buick Buyers, see Bill Delord sales team. Logan is my sales guy and he will treat you with respect.Mr. Bill Delord, job well done!!! Your sales team are a true testimony on how to win a customer for life.John L. SeigalUSAF RetiredPS My daughter loves her brand new, only 8 miles 2019 Buick Encore.

The usual oil change and tire rotation was done. No issues with that.

We are so pleased with the service we received from all the staff at Bill DeLord Automotive and especially the salesman we had, Ron Morris!! Thank you so much Ron for explaining everything and making our auto buying a pleasure instead of an anxious time!! We never felt pressured! We would highly recommend this place for all your automotive needs!! The Lord has blessed us again, we are loving our new GMC Terrain!! 👍👍🤗🤗❤❤

Absolutely the best service I’ve ever had when buying a car. I’ve always stayed loyal to ford, and the one person I’ve bought many vehicles from, but Logan was going above and beyond to get me a great deal and to stay within the monthly payments I felt comfortable with. Even getting me a great warranty, and adding heated seats. He started from the engine and worked his way through the entire car telling me everything about it. I have NEVER had anyone do that for me. The best part was i wasn’t forced to sit at the dealership for hours just waiting. I’ve always hated car shopping for that reason. But I was there less than 2 hours total- then drove away in my new car. And the free car washes, that’s an amazing added bonus. I will continue to purchase my vehicles, and my husbands trucks from Logan. I could not be any happier right now.

They replaced a wiring harness on my truck that should have been covered by warranty but they found an excuse not to cover it and charged me for the repair. I will not return there or recommend them to anyone.

Follow-up: I found my own oil leak this afternoon! Wow! I called and Nate made it right to check it out. But telling me itll cost $2100 to repair a leak 5 days too late. I needed that last week during the appointment to find problems. Now its Christmas and Im trying to sell my car to family so I can relocate overseas for a military move on 2 January. BTW, they recommended I get the timing belt done since theyll all ready be in there. I paid the Buick dealership in Clarksville, TN to do that 12 months ago. Buick quality I guess. Thanks for wasting my time and money!I asked to know everything wrong with my vehicle, an oil change, and to troubleshoot a airbag light. In good dealership fashion I essentially paid for a $190 oil change. They didnt even notice the two light bulbs out (1in front and 1 in the rear). How do I know they even evaluated the whole car? Thanks for wasting my time and money Nate.

Sales and service are great at this dealership.

My truck only had 3500 miles and had to be towed twice because it was not fixed correctly the first time . I am still having issues with the truck.

I wish Google would give the option of zero stars. Sales experience here is the worst Ive ever had. Very dishonest people and no respect for the vehicle I just bought. Never again!

The best experience Ive ever had Logan was great! Not pushy at all ans allowed me to take my time and look at other vehicles. He was the last person to leave for the night because I kept him so long ! Awesome AWESOME customer service. Im very pleased with my car !

Experience was quite pleasing, very informative, and well organized. Considering the amount of new information relevant to a new car its somewhat amazing that it can be covered as well as it was in the time spent. Just enough new information to make it home is somewhat mind-boggling. There will likely be copious questions on the homework assignment. Well. done!!

Our car was serviced in a very timely manner.

I had a tire pick up a nail--I got an appointment right away. You had the replacement in stock and price matched lowest competitor. Service rep carefully explained the warranties still in effect, including expiration dates. New car sales man sponsored an nice chat--no pressure, just relationship building. Changed oil and wipers while in. Felt like the most important customer visiting the dealership that day.

Great experience and would highly recommend. Everyone there was extremely friendly, professional, helpful and accommodating. Technician did an excellent job diagnosing my problem and fixing it in a short period of time. This dealership is also extremely clean throughout and a very comfortable atmosphere while waiting on your vehicle.

I love my GMC Acadia! Bill DeLord had exactly the car for me and my family. I went for my first oil change after I bought the car and I was so impressed with the service department and how friendly and accommodating the staff is. I was treated great and witnessed an older couple who was struggling with the technology of their new car get top notch service and user friendly knowledge to facilitate their needs. Bill DeLord has an amazing dealership. I will always recommend this dealer to anyone looking for a great car and service that will treat you like family.

Its 2:30. Got here at 12:30. Had an appointment for 1. I still have yet to receive any information

Really enjoying our new Enclave. Many thanks to Ron Morris for helping us and for his patient reviews of all the technology with this vehicle. Also thank Tim Long for his long time friendship. Had a good experience here.

This review is solely based on my car getting detailed. The service and sales department here are stellar. I came in and got my Buick Lacrosse detailed last week for the works package. I paid $182 which I guess I was mischarged in my favor because Jeffrey forgot to add the shop supplies needed for the detailing but Nate honored the price I was told. In the works package you get Wash exterior, vacuum/clean interior, clean/deodorize carpets & interior using tornado gun, clay bar/buff, dress vinyl, clean windows, dress tires, stream clean engine compartment. That is coming straight from their website. I was not happy with the clay barring off the bat. The car was rough from tree sap and other oxidants from just being an outside car. They mainly seemed to focus on the hood, deck lid and top half of the car. I know this because I clay barred the car the very next day and those were the only smooth areas. The car did look better than when I brought it in most noticeably were the wheels. The interior they say they use the Tornado gun. My car interior is mainly black so there were not a lot of visible stains or anything but the top half of my car is gray and the only area I was really hoping they could use that gun is on the drivers side a pillar since that is where mechanics get their dirty hands on putting the oil change sticker on the windshield. This was not tended too and then upon further review of the interior they were just not meticulous in the nooks and crannies of a car which is what you pay for in a detail examples being the shifter boot they cleaned one side of it but did not move the shifter into drive to get the other side and then around the center console was dirty and dusty as well. They did do a good job on dressing the car and the engine compartment looked good as well. Overall I probably would not get my car detailed here again and I would advise you not to as well cause you will be spending a couple hours getting it looking how it should and still be short close to $200 dollars.

My car was repaired quickly and to my satisfaction. The price and service were excellent. The loaner car was wonderful. I might need to consider some of the options it had when I buy my next Cadillac.

Good dealership and Nathan, my salesman was very helpful and guided me to the Cadillac I liked. Thanks.

Felt like I was being taken down the road & found out I was & have been being deceived by your maintenance department.

Very easy car buying experience. All processes were easy. The car buying was fun and quick. Thank you Braden. Enjoy your summer. Robbin

The wife and I purchased a vehicle from the neighboring dealer bob pulte about two weeks ago which was a hard decision because we have purchased two vehicles through bill Delord. We haven’t had a bad encounter with them, until we went went in last Saturday morning 3/28/20 to be compensated for the remainder of the extended warranty for the GMC truck we purchased from them and traded in for the new one at bob pulte. We paid for the extra coverage and we sold the truck after only covering half of the warranty with mileage and time remaining. We spoke with a gentleman named Steve and he explained to us that we had to go through the warranty department which he gave us the info for. We sent the information in and the warranty department told us we needed to go through the dealership we purchased the truck through (which was what everyone told us before the visit). We will be returning to the dealership with the email, vehicle sale and warranty information Saturday in hopes we can get an honest answer and compensation for what we paid for and did not exhaust. I believe we were lied too by Steve and I can’t believe this type of dishonesty and theft would happen at a dealership that I thought was honest.Just a follow up, we went in the following weekend and demanded the form and after Steve again told us that the forms were completed through the warranty department and not the dealership, he magically presented the form after the email from the warranty department was shown. It was filled out And a copy was made. We received a check today 4/20/20 for $1500 for the remainder of the warranty. Again, I still believe we were lied too by Steve but after showing the proof there was no other option. We are more than happy that we have received the money we were entitled to but we will never do business with this dealership again or recommend them to anyone. Always keep the paperwork after the sale so you’re not getting ripped off.

My salesperson Kristy was very helpful in helping make a decision

Greg Sweeney has done an awesome job with the newest store for Jake Sween

We were told we had XM radio but we do not have it. I would not have chosen that car if I had known this. Very disappointing. You buy a BUICK and it has on-star but not XM??? Does not make any sense at all...

My car had to be towed into the dealership due to a damaged tire. I am the only driver in my home and I care for 2 handicapped family members. I called the Buick Dealership and Jeffery Wright in service helped to quickly and easily set up all the arrangements so my tire and my normal maintenance could be done at one time and my vehicle could be back on the road that very day. When I picked up my vehicle I also browsed for a new vehicle. Tom Kohl is very helpful, kind, and informative. Both of these gentlemen went out of their way to make sure all my questions were answered. You have earned my loyalty again!

Great deal! Quick & Painless transaction.Smaller dealership, excellent personal attention. See Brian for your next car!

I got everything I needed serviced for a reasonable price. I got a great set of tires at a good price. The service was performed in a very reasonable amount of time. I felt I was treated lie a truly valued customer. Bill DeLords is my new home for service of all my vehicles.