Ive already written a detailed review! I highly recommend these guys. They go above and beyond to make sure you have a great experience.

My wife took her X5 in for an oil change and tire rotation with an appointment. It took over 2 hours to perform both services, which is about 1 hour longer than normal. Then when she got home she received a short 30 second video recap of the service performed. At the end of the video, the technician shows the right front tire that has a foreign object in it. He states there is something there, it is leaking, and needs to be repaired or replaced. It would have been nice if someone at the dealership would have mentioned that to my wife while she was still at the dealership. Lets just say that I am not impressed with the communication or rather lack of communication.

My last service was a horrible experience. I was checked about my review comments by an advisor that thought it was ok to perform a service I asked him not to do- I paid for it and it later bit me in the butt because the alignment was not performed correctly, and the technician damaged my wheels. The advisor Geraldo who never returned emails meets me with the its not our fault attitude- I simply responded with a question in regards to protocol and referred him to thier video thats taken when the vehicle is brought in to comfort his doubt- instead of him continuing to insult my integrity.The technician was so careless not only did he damage the wheels and not say anything about the damage he caused, he also didnt think my car needed tire stem covers, or to be aired up to reccomend tire pressures or correctly perform the alignment! 8 trips later going back and forth from Midtown Houston to League City, Im met with arrogance and negativity by the advisor to the point I actually told him if he had nothing good to say to not say anything at all. A week later the wheels were repaired, new stem caps were added, and they topped off my fuel after they had driven the car for 6/8 miles testing the alignment. I appreciated that they fixed the wheels their technician damaged, replaced the stem caps the technician did not put back on the car, and that they replaced the fuel they used out of the car, however I felt I should have been refunded for the alignment or compensated for the time I had to take off from work and go back and forth to correct an issue I didnt cause. The Asian manager I spoke with felt they did their part to correct an issue they didnt cause. Dont know if they filed a claim against my wheel warranty as the advisor mentioned at one point but what I do know is my treatment was subpar. The advisor and manager mention other businesses as if they were beneath BMW, but for the cost of the alignment I paid for I could have gotten the alignment and a one year warranty, the owners take customer service serious, and Ive never gone there and had my property damaged and treated like the business is doing me a favor by fixing their mistakes on my time. Unacceptable, and I will make it my lifes mission to let everyone I know become informed of my overall BMW experience. When I purchased my car from BMW Southwest I couldnt even get assistance, as I was leaving a salesman heard my conversation and gave me his price list and directed me on how to use it to help myself. Ive had dealerships not honor internet prices and now this experience. I think I may have to go back to Cadillac or Lexus- Ive never experienced this treatment there.

Fidel was incredible. He let us know that our vehicle still had a service left on our maintenance plan. Our vehicle was clean and ready to go in a timely manner! I was picked up by an Alto vehicle and driven to the dealership. It was a painless, quick and exceptional experience. Thank you again Fidel!!

Excellent service very professional. My automobile was washed and vacuumed.A really nice experience.

Great service. Ahn Dang. Randy, GM and finance manager made entire car buying process painless and joyful. David was very informative, detailed oriented and knowledgeable going over BMW’s technology.

Excellent service, excellent parts department and awesome group of employees love how well they work together and make you feel like family!

Friendly staff they get you in and back on the road fast.

Service advisor Doug is the best!

Yes always 😊

Clean facility, fast no wait service and helpful staff.

Good customer service, service advisor and leadership may have some inconsistent information.

Great customer service.

Great customer service

Doug takes care of everything!