Very friendly and courteous staff but everything else is horrible. The wait time to get someone on the phone since the automated service is more confused than the staff all the way down to getting your prescription filled. Walgreens does not include Rite Aids former prescription numbers so you either have to go there or talk to someone over the phone. Took me almost a week just to get that one simple task accomplished. Will definitely be taking my business elsewhere.

Staff is nice. Pharmacy drive thru is a joke. Always takes forever to get waited on. If they are going to have it they should have someone to man it.

I went here on 8/31/2018 around 3pm, and the customer service was amazing. I was greeted, helped, and the cashier told me thank you; have a great weekend. Good job Rite Aid!

How much do we miss Rite Aid? The Walgreens takeover has been anything but smooth. The staff here is still friendly but the wait for RXs is intolerable. 35 minutes in line? At least the lady that was running the register apologized for the wait. Time to start looking for another pharmacy...

Date is 4-26-2019. The pharmacy has gotten terrible since trying to change to Walgreens. I tried for two hours to just do a call in refill without any success. The new phone system doesnt work and no one will talk with you. I waited online to try to talk with someone and it just hung up. I will definitely find another pharmacy. A business should at least talk with people to explain and give some time frame for a remedy. Just ignoring your customers is no way to handle problems.

They are crazy

This is the sorriest pharmacy in Laurinburg. I would not recommend to anyone. Worst customer service in history. You call and are on hold and the phone says our pharmacist and busy helping other customers and there’s one caller in front of you. Then they pick up after 20 minutes of holding and they say Walgreens pharmacy please hold and before you can tell them you don’t have tome to hold they’ve already put you on hold. I called at 5:00 today to get a prescription transferred to another Walgreens and told them that I needed them to do it ASAP because the other Walgreens where I was closed earlier than theirs and told them the time too and I call to see if it had been transferred yet and they said no so they tried to call the Walgreens in Laurinburg and they even called twice and said they were on hold so long and could not get through. This is ridiculous. If you don’t have the staff then you need to hire some or either close. The other Walgreens that I was trying to get this transferred too which is on Kentucky was fabulous very friendly and excellent customer service they tried to help me as much as they possibly could but because of stupid, sorry Walgreens in Laurinburg they couldn’t. Someone please go help Laurinburg Walgreens manager their busy the one that is Rite-aid. If I could have not given a star I wouldn’t have but it wouldn’t let me, that’s the only reason they got a 1.

Horrible! Just horrible. They answer the phone like they don’t want to be bothered and then the wait time in drive thru is ridiculous! I was told to wait two hours for my medicine. Went through the drive thru and waited another 40 mins. I had an asthma attack waiting to pick up my asthma pump smh. Then they got my medicine mixed up with my son’s medicine. I’m transferring our medicines over to Wal-Mart. Longest I waited there is 30 minutes on a busy day and I didn’t almost die waiting for my medicine.

I went to purchase three items and one was some Gillette razor blades. It is just as much as an indictment of our society as it is of todays retail environment, but the razor blades were packaged in larger plastic boxes and locked onto the display racks. There was no way to get the razor blades with assistance, and assistance was not to be found.As much as I dislike ordering necessary items on the Internet, at least they can be obtained that way, and a needless trip to the store is avoided.

Very slow and poor customer service. I got to the drive thru today at 5:45, of course they take longer than 15 minutes to service the 2 cars in front of me, then, when its my turn, tell me the pharmacy closes at 6 and refuse to give me my wifes prescription. Another sleepless night without restless leg medicine. SMH

I always go here locked in great deals continues sells

It still has the old rite aid photos how dumb

I called to have my sons prescription filled, they told me it would be ready in 45 minutes. I drive up there and they never filled it.This has happened to me twice already. I will never do business with them again.

Pharmacy very helpful. 5 stars

Went to pharmacy feb6 2018 after 5 was told they were converting to Walgreens I understood that! Went back on Feb7 no prescription ready! Went again two hrs later still no prescriptions did not know what I was talking about! Third time tried to tell me the only prescription they saw was for older meds that I no longer take no new meds. To make a long story short On the 7th of Feb 2018 I went to rite aid a total of 5 times until I just got fed up and went to Walmart and had my prescriptions transferred there! It would not have been so bad but they were not so nice!!

Hated it. Always slow. Never courteous. Save yourself some trouble. dont use this pharmacy!

The slowest pharmacy ever....you will run out all your gas at the drive thru!!!!

Good,friendly service

Horrible phone etiquette.. Rude, all 3 I talked to. Had to fill a week Rx. Im sure theyre having a rough day but do not let the customer know. I wouldnt go if I had another a choice of pharmacy.

Go to Walgreens......