Great service! Ronnie, Will and the crew wont treat you wrong. Everyone very friendly and helpful. I will be back for another bike purchase soon. Well, as soon as I get my wifes shoe out my a$$ for this purchase. Lol. Thanks guys. See you soon!

I was frantically looking around the entire DMV trying to find somebody who could mount and balance my new tires. I was so excited to find out that this place did walk in first come first serve basis appointments for tires! I was in and out of there within an hour and everybody I interacted with were very professional and easy-going. I will definitely be taking my bike back here for this type of work! It was also super nostalgic because I remember going into that place with my father as a child in the 80s. Still has the same great motorcycle shop smell! Thanks guys!

This place has good service and can often do same day. This means more time riding! Been coming here for years and trust the work. I would figurine to recommend them for your service needs.I have not used their sales or parts department.

Came in looking for riding protection for my 9 year old son. Jenn helped me out, answered all my questions thoroughly and efficiently whole assisting other customers. I believe she was by herself Im the atts department today 7/10/21 and was very busy with multiple customers. I went with a full upper body ballistic Jersey. I thought it would be to small or overkill. She educated me that it should not be to big, helped me choose the correct size. Will most definitely be back soon to pick up a new helmet for my son and I dirt bike adventures. Thank you so much, Jenn! Great job!

From Alaska and my Goldwing needed a new rear tire, they had one in stock and installed in about an hour. Great service and friendly staff. Definitely worth stopping in.

Had a great visit here, daughter drove a new Honda Rebel home

Amanda was awesome, she made recommendations and took great care of my ZX-14r.

I love Heyser. Ive purchased two motorcycles from them and had all of my service done in their garage. I would highly recommend to anyone looking for new or used motorcycles and or service. Ive also worked closely with the parts and accessories department for years getting all of the gear and accessories that I needed.

Very respectable and honest. They provided me more than enough info and helped me with my bike issue. They service walk ins, and had the lowest labor rate for the shops I called.

The crew at Heyser serviced my bike for several years while I lived in Bowie. Always had great labor rates, always timely service and always helped with any questions I had about recommended maintenance and replacement tires. They also did an awesome job crating up my bike for transport across the country. Thanks guys!

The staff is always very helpful and helps you find the parts you need.

I went in today for my bikes first service. My experience was okay. The service rep was helpful but for most of my concerns with the bike his answer was - thats normal. Still I would commend that they serviced my bike within 2 hours. I guess I cant comment right now on the quality of work - will find out as I ride my bike. BUT the thing that bothered me the most while I was there and the reason why I am giving only 3 stars is that NONE of the employees - both in service and sales were wearing masks at any time. I was surprised to see that and it made me really uncomfortable.

Ive been here several times and the everyone Ive dealt with has been awesome. One time I had to get a helmet for my 2 year old and the staff was super helpful.

Honestly: I think this place will go bankrupt because they do not treat their customers well, neither in the parts area, in the workshop or where they sell new and used motorcycles. I had a bad experience with them and I dont think they are a quality dealer

By all means this is the best place ever. Their service is amazing and the employees are really nice. If you are in need of service and or looking for a bike this is the place.

Youll find everything from Honda, Yamaha, Kawasaki, to Suzuki here to include the affordable SSR pit bikes and more. Nice apparel area too!

Super helpful, fast and on top of it, Ronnie is a great salesperson I recommend going here if they have what your looking for!!

Great staff, Jenny is the best. Good deal on tires as well.

Awesome customer service, my experience with them was wonderful.

Don’t waste your time or money here. Very dishonest and illegal behavior when dealing with customers. You will end up filing a complaint with the attorney generals office. These people turned back the mileage gauge on the motorcycle which violates federal and state laws. Very crooked scam artists.

I am happy with the work they did. Got the bike back, drove it over the weekend and things are peachy. I would give them 5 stars but they did the work without giving me a call as they said they would. The $270 bill was quite a surprise in that way to me. A little heads up would have been nice. When I picked up the bike at the store they apologized and said for batteries we usually do not call and just install. Again, that is not what I was told. I was told anything that would take over the diagnosis hour charge ($105) we call the customer. Anyhow, good folks. Honda certified. I will be going back to them. Thank you!

I got my First Bike From Here Every thing over there is AwsomePerfect customer Service

These guys are just awesome. They are honest, cool guys and I personally think I got a great price.

Great parts service they were able to find parts for a old dirt bike i have.

Chose Heyser to buy a dirtbike for my son, the experience was smooth. Staff were very helpful in answering all of my questions.

So far so good. First visit here, but wont be the last. I walked in to the parts section and was quickly greeted and helped by Dan.The part I needed wasnt in stock, but was quickly ordered for HALF the price of the first shop I went to.Dan was attentive, friendly, and helpful. He made some good conversation and gave me some advice and direction. I couldnt have asked for a better experience.I always would prefer to support local businesses than order off of Amazon. But many times Amazon is better because of prices, and many times the customer service is so terrible in retail, Id rather not talk to anyone. But that is not the case at Heyser. I can safely say, I have found my local motorcycle shop thanks to Dan.

The one star is because i did not have the option to do no star at all. That is what i give their service dept. I am not going to say it is the worst experience i have ever had, but it ranks up there. Unfortunately, this is what one has to deal with these days where customer service and professionalism doesn’t exist anymore. Tried to get work done and aside from ending with 3 different quotes which started from 100 to almost 700, i was given wrong information on what i need to get done multiple times which ended up costing me money, and he still ended up not doing the job.Don’t bother complaining because apparently no one here cares either.

Went in this passed Saturday 2/13/21. Great experience for my first time here. My son and I were treated within a few seconds of us entering the building. We walked around looking at the different bikes for a bit. We came in looking for information and advice on helmets and riding our dirt bike. Dan W gave us lots of great advice on both topics. We were in need of a helmet for my son. I have a helmet that will work. (Will be back for a dirtbike helmet for myself) Dan showed my son a few different styles and asked him which ones he would prefer. He also let me know about pricing on each. We went with an HJC helmet. Dan also let me know the tires for our dirt bike were in stock. We will be back for tires for our second razor mx1800 build. (Brushless modified Razor mx500). Thank you so much!Also wanted to add, every was practicing safe COVID procedures during my visit!Thanks again!

Friendly, helpful service, fair pricing and quick turn around on parts orders. Great source for Japanese motorcycle parts and supplies.

Employees dont wear masks during this pandemic, those that do wear it as a chin diaper. Do business elsewhere

Ordered a part, wrong one came. They reorder and got it right. No issues. Friendly staff

Service here is fairly quick & efficient. Have had pretty good luck with parts dept. only complaint is seem a bit pricey.

Only one of the sales representatives was wearing a mask. The two people working at the open office were not wearing one. One of them came to the showroom sat around and never had a mask on. At some point a mechanic came into the shop maskless as well. We felt very uncomfortable being indoors with these people walking around.

Walked around their showroom for about good 5 mins and no one approached me to see if I needed anything. I had to go up to them and ask them for a salesman.Wanted to test ride a bike but they didnt show any interest of letting me do that as Ive always had sports bike and am in the market for a cruiser bike.The salesman worked up numbers on a bike that I was interested in but would not let me take the quote sheet. He wrote the #s on the back of his business card and sent me off.Did not feel comfortable with their process and their approach.

I love the service and the prices.

Same place as it was back int he early 80s. Bought a new bike at the best price locally out the door in less than an hour. Ronnie is the man.

Good to go, went above and beyond, even Dan sales gave me a sticker that wanted, parts always patience with me, Jen & Dan, service department always do more than wants is expected

Sport bike sales, parts and repair. Excellent help, good service and nice bikes!(motorcycles)

Truly excellent service. I had my mower repaired here twice, significantly extending it’s useful life. The third time it was too far gone to fix for a reasonable price, so they helped me purchase a new one. Same price as a big box store, with amazing personal service, and it was assembled and running before they loaded it into my truck. Looking forward to another decade with this mower, and I know where I will be taking it for service when it’s necessary. Considering they gave that level of service for something that is not their primary focus, I can only imagine how great they handle their motorcycle customers.

Six hour wait to change one front tire. The shop closed. The techs went home. They asked me to come back another day? Never again.

First time here and had I horrible customer service. The guy was rude on the sales floor and didn’t seem interested in selling any bikes. In addition, there were no masks worn by the employees, but insisted that I sanitize when I had not even come in contact with anything yet, all I did was enter the building and wasn’t even greeted. I have no problem with sanitizing, but I mean I couldn’t even put my hands in my pocket or touch my phone without being hassled and interrogated. The guy seemed very close-minded and criticized my personal bike, ultimately giving me such a bad experience that I didn’t even want to purchase a new bike anymore at this location. Maybe at one time this place had good salesmen, but my experience today was horrible and I wouldn’t recommend. (9/12/20)

Ronnie the sales person was awesome told me and my wife exactly what the price was no hidden cost and made sure we were helped with getting riding gear also.Even the lady helping us get riding gear was awesome extremely helpful.Heyser cycle has gained a customer for life. Thank you all for the help my son is going to be one very happy boy Christmas Day.And for anyone reading this review don’t go anywhere else trust me we tried

Nice selection of bikes and gear

Nice and friendly service department

Never going back. After waiting 20 minutes while 1 sales person. Yes 1. Was involved in a half hour discussion over a spark plug I asked for some service to buy an oil filter, the guy got hostile with me and I said forget it!! And walked out. The sales person said very sarcastic ok you have a nice day sir just to piss me off. Pathetic service. Ill order from Amazon next time hope it puts you out of business!!!

Love this place! Everyone that works here are super friendly and helpful. We worked with John and he was great! I recommend everyone to talk with him! Hes helpful and knows what he is talking about. They have a big selection and offer a lot other than just bikes! Like Apparel, and maintenance. If you are looking for a good place to buy a bike this is the spot! Definitely make sure to ask for John! Cant wait to go back!

Jennifer Lord has to be by far the most motherly and comforting salesperson I have ever met. She greeted me so kindly on the phone and when I got to the shop to pick up my part she was even more helpful when helping me size a correct fit for my helmet and gloves. I live 50 minutes away and have a motorcycle shop near me but I will be coming back to order my gear through her. Thank you so much Jen!

Excellent service with plenty to choose from and they will work with your budget!Just went back and I must say I enjoy coming to this establishment. Jenny is the best in parts and my man Olsen in service is really cool and a knowledgeable guy when it comes to bikes. Definitely recommend stopping in here to your Moto needs.

Hands down, the best MC shop in the DMV! The folks that work here are always super easy to deal with, and the best part is that they all ride so they can discuss their experiences about the products they sell!

I love the woman with the accent. She is adorably knowledgeable and knows what she’s talking about when it comes to bikes.

I love this place, its a little small but their staff is so friendly. The first guy I met here was Dan, asking him for a good helmet that could fit my sister (as she is learning to ride). He professionally showed us multiple helmets, price, and style. Ended up purchasing a Bell Qualifier and she couldnt be any happier, great product that I am now considering obtaining one for myself. I also had asked them about some issues I had with my bike such as missing bar ends and bolts. He quickly found and ordered them. Within a few days, I had obtained them. Another plus is when I had a puncture in my rear tire. I asked them for the tire I needed and they had it in stock at a great price (compared to other dealers asking price). I told them that I was a bit nervous cause I had to take the MD200 toll road to get there (live in Rockville) and he told me all the recommended materials I needed to temporarily fix my tire to get there. They immediately were waiting for me, did the transaction, and within a few hours, I had gotten a new tire. Really this place has an amazing service quality! If only I had known about them sooner, I would of probably purchased my motorcycle from them!

Love their service department it really drove me to learn more about my bike so that I am able to do scheduled service on it. I took it in for a check up after not riding it for the winter. The guy told me it would be best to get the B service which is around $350 I believe. Once it was there I asked them to remove saddle bags and they said no problem. Told me to come back in one hour. When I got there, it was $450 for an hour worth of work. Oil change and a overall check along with changing spark plugs. At least that is what my bill said, couldnt tell you whether it was done or not. My ball also stated 4.5 worth of work 1 of which was for removing my saddle bags. All in all a complete rip off I think. I have no issue with them charging for their work and I would be ok with even 2.5 hours when they did it in probably 45 min - 1 hour but 4.5? that just seems absurd. Their parts department its great though, very courteous and extremely helpful.

I havent been in a better motorcycle store than that one!!!!!😎😎

OUTSTANDING AS ALWAYS

They took good care of me and my Yamy! Got me out of there in a timely fashion and also took care of some other intricate things that my bike needed. I will continue to come to back here as long as they are around.

Manager was there to check us in at the counter for a motorcycle oil change. The service team seemed happy to be there and also seemed to genuinely enjoy the work. The manager followed up on our first visit and we really appreciated that. Professional team, I would recommend.

Dont shop here. I waited in line for 30 mins on a Saturday. The guy at the door was cool. When he walked away, a female associate came and allowed a Parts Customer without an appointment to JUMP THE COVID LINE.POR CUSTOMER SERVICE.PLENTY, PLENTY BIKE SHOPS.

Probably the worst customer service Ive ever encountered in my life. Our bike was having some problems with the battery. When we asked the employee at the service counter if he could look at it, he was sarcastic and not very interested in helping us. He gave a very bs answer why he could not help us and proceeded to walk away. Then we went to another mechanic who owned the an almost alike shop and he fixed it in under an hour. So, if you need your bike fixed I would recommend going somewhere else for better customer service and for people who actually know what they are doing.

Very satisfied with their parts department. Easy to deal with, and very kind staff members behind the counter. However, thats where my gratitude towards them ends.The service department is among the worst Ive ever encountered. The prices they quoted me were absurd, they failed my MSI for multiple illegitimate parts (Confirmed by 2 other **independent** inspection stations), and theyre lacking overall professionalism.Beyond that, they appear to be disorganized and very disinterested in providing a decent overall experience. The waiting room is underwhelming and very physically neglected. I mention this purely as an anecdote, and it had no value in the rating I gave.I dont write reviews.. Ever. But I felt that anyone considering this place should be aware of its caveats. If it werent for the quality of their parts department, I would have given this place a 1 star.

While in Central America needed to order clutch parts and the servida and attention was great, costumer at Hyser Cycles since the mid 70s, great people!

This is a great shop, family business that has hung around in good times and bad. Laid back and fun atmosphere. These guys and gals are the real deal, almost everyone rides and they foster a true love of the sport.

The staff was Extremely rude. Customer service is none existent, won’t let you see any bike/products unless you’re buying it right now. I also noticed a few items I checked the price on were very over market/msrp

These guys are awesome! If you need your Honda serviced, go to these guys. Even though they could not get my locks off to service my generator.....they tried hard and then did not even charge me. So give Heyser Cycle all your Honda business.

I have owned a Yamaha R1 for several years that had electrical problems that my closest Yamaha dealer, after spending much money during several visits, never got fixed.I was referred to Heyser Cycle and found Olson and Jay to be extremely helpful and the mechanics to be top notch.My problem was sorted and fixed very quickly and it was completed at a very fair price.I highly recommend checking them out as I was very impressed with their overall service and quality of work

Heyser is great. They have worked on my bike multiple times with out any issues. Great place to buy your parts.

Ronnie knows!

I am very impress with the sale, part and service staff. Every one is very friendly and helpful. John sold me my 2017 GSXR 1000 and I was supper happy with the deal and treatment. I would recommend this place to any one who likes good and friendly service !!!!!!!

Love this place. Great selections of new and used motorcycles and other power toys. Knowledgeable staff. Basically everything riders new and old need.

Great service from my salesman Will getting my new Yamaha X-Max ready, and accessories salesman Dan helping me select a cool Bell helmet!

Great service

Great selection of motorcycles with very competitive prices! Most importantly, the staff are very friendly and they are eager to help you out. I had a Yamaha key cut over there this morning and really enjoyed the visit to their store! Everything is perfect!

This place is awesome. Got a great deal on my brand new Yamaha YZF-R1. Couldn’t be happier with the service. They have a great selection on bikes and gear. Would definitely recommend going here for your bike needs.

Service department has gone down.my last two visits was a bad experience I had rear brakes put on . I left the shop and found out they did not pump the brakes back up brakes went to the floor. recently I had a blow out on the front tire I explained to the tech that It was not riding right they recommend that I put on oem tire so I did. they said test rode it and said it was safe. I end up taking it to another shop only to find out I had bad bearings in the neck of the bike. I have very little to no faith in the service department.

This place is great. Their service team is very honest, professional and knowledgeable. I trust them with my bike and jet ski.Special thanks to Olson and Jay. They went above and beyond my expectations when Yamaha was refusing to warrant defects on my new bike, they took it over and the issue was resolved in one day.Same for their shop, no need to shop around for parts, accessories etc when I can find everything there and save money and time.Way to go!

Its a decent company with a good selection of bikes for the average rider. I do believe their prices are a little high for 250 cc and 500 cc sport bikes : $5,000 - $9,000 and I wish their used selection was bigger instead of just 3 -5 bikes. The super sport bikes 650 cc - 1000 cc : run $9,500 - $14, 000. For that price your better buying one either at a private auction or used. Apparel is extremely expensive except for bare bones minimum, always shop around.

Purchased my first ATV from Heyser Cycle yesterday. The salesman (Will) delivered the unit to my home and went over the entire machine with me. Everything from Operation to Maintenance. Will was professional and very knowledgeable/informative. Ill make any future purchases from Heyser Cycle and make sure to recommend them to any one interested in power sports.

Given that I have only experienced this place once when buying brakes and goggles... The staff was busy... But they were great! Also, they beat the available prices on Amazon!

I have good and bad about Heyser. Good: service dept is pretty fast and professional. Bad: I had to stop by 2 times to get a key made. First time they were so swamped by the 2 other customers I had to leave after 15 minutes of waiting with no acknowledging that I existed. (Had things to do you know). $24 for a simple key.....total rip off but I was there so I paid. Now no have to come back because unlike every other keymaker in the world, they could not do it in time. I did have plenty of time to look at prices of items for sale. WHEW!! Gotta bring lots of money. Picking up the key was fast and easy. 8 guess it depends on who you get.

Friendly customer service, great gear selection, A-1 mechanics and service department.Met Will Heyser my first visit.Good to know it is still in the family.Bike washes are AWESOME!!

Both Frank & Ronnie were great at helping me get a great bike at a good price. No hassles when it came to getting a test drive. I had a personal delay in getting funds transferred and they were understanding.BTW, Sam did a fantastic job doing the final checkout with me, and explaining the unique features. Kelly went the extra mile to get the bike registered and ready to go.Heyser Cycle has a great team: friendly, profession, and no pressure. Make time to check them out before you buy anything (including accessories & gear), or get service.

Havent had any service done here, but the staff is very helpful and Jenn (parts associate) is the best!! Im assuming purchasing or servicing your bike here will be the same, good service!

On Saturday, I came in to see if I could get my bike inspected. I had moved to Maryland from the District since buying my bike from Heyser six years ago. In that time, I have continued to return to the shop for all of my service needs. My experience this Saturday is a good example why I do so.Unaware of the bike wash, I was unprepared for just how busy the shop would be. The crew in the service department was undaunted. James assured me that he could help me out and apologized ahead of time for the time it would take. By being clear up front, he made it possible for me to plan the rest of my day. The techs were able to finish earlier than I expected. While I did wait, I watched them handle an incredible volume of service requests with a level of professionalism that is sorely lacking in most customer service interactions at other shops. These guys went above and beyond case after case, never complaining about the staggering volume of requests.In the past, James has taken the time to point out service that I needed as well as suggesting that I wait on other things until later. I feel confident in trusting his advice.I will return to deal with James for all my service needs in the future, and to Heysers sales floor when it is time to buy my next bike.Truly a great experience.

STR8 🖤 4 20 years from them GUYS

Great place been going there for 20 years.

Nice people, they dont force you to nothing and they have really good deals, if you looking to buy motorcycle, atv, dirt bike or gear, i recomend you go to these guys first

I have been a customer of Heysers for years, having bought my first bike there many years ago. My most recent visit was for my business and my need for a generator. I purchased a cheap generator from Home Depot and it barely lasted a year. They had no interest in helping me diagnose the problem or fixing the issue. I decided it was time to invest in a generator that would last and I could not be happier with my experience at Heyser. The main difference between a shop like Heyser Cycle and the big box stores is these guys really know there stuff and they take the time to educate you. They sell bikes and power products and that is what they are good at. And the equipment they sell is worth every penny. Ive read other reviews complaining about pricing and service and here is my response to both - I have always found the employees to be respectful and passionate about what they do and the GM is ALWAYS available if you have an issue. Try finding a manager (a real one) at Home Depot. And regarding price, besides the fact that I have always found their prices highly competitive, I also believe in the old adage, you get what you pay for.

Great group of individuals. J and Olsen from the service department really worked with me since the day I brought my bike in after moving to Maryland. Definitely stop in to this shop

Very good

If youre thinking of coming here for a MD state inspection, and you have interest in actually passing, Id urge you to go elsewhere. Ill start by saying that I understand why inspections on used vehicles are important. Everyone on the road benefits by ensuring your bike meets a specific safety standard. I also understand that there are rules and guidelines that inspecting mechanics must adhere to. That said, the mechanic(s) at Heyser Cycle went out of their way to fail my bike for anything and everything they could find that wasnt in mint condition. My bike has been down before. Its 18 years old and has 22k miles on it. There are things that arent perfect, but everything easily meets the standards for an inspection. Thats not just my opinion, but also the opinion of the certified mechanic at a shop down the road who passed the bike not an hour after it was failed at Heyser Cycle (for a cheaper price, i might add). Im not going to go into the details of the garbage issues they failed me for, but Ill say this: If you bike is in anything but like-new condition, get it inspected elsewhere.Edit: Thanks for the response! You are right, those are the issues the bike failed for the first time i brought it in, for evaluation. Before the re-inspection I fixed every issue you mentioned with the exception of the dragging clutch that is only present when the bike is first turned on, goes away after giving the engine a rev or two, and in no way affects the performance of the bike. On the second inspection you again failed me for this clutch issue, as well as for play in the shifting (that was not mentioned the first time, i should add). I will concede that there is some play in the shift lever on my 18 year old bike. Does the bike still shift without issues? Yes, so why is minor play a failable offense when it does not in any way affect the performance or safety of the bike? Well done coming online to lie and misrepresent the issues.

As a military man I am use to being hassaled and pressured this place was the opposite.This place was/is amazing me and my wife had an excellent experience. The place has a diverse background of workers and they are all knowledgeable in their field of expertise. I was able to work with Miss Jenny and in service I worked with Jeff Olsen they made my transaction as smooth as possible. If you are looking for a friendly bike shop with experience this is the place.

Spending about 2 hours reviewing cycles and talking with the very knowledgeable staff. Compared Honda vs Suzuki vs Kawasaki. I am still doing my research on the next purchase, so I cant comment on how the staff will handle a purchase/trade transaction or follow-on service. I will likely give them my business once I decide on what cycle I want to buy.

I was conning home on I 95 on my old Honda 750 when my chain broke. Stranded I found Heyser Cycle on my phone search. They picked me up in 20-25 minutes.While replacing my chain they found rear brake pads were worn out and brake light was out also. All the repairs were done with the utmost promptness and at a reasonable fair price. I would highly recommend Heyser Cycle.

Great service and sales department here.

I had a good experience with their service department. It was my first time getting an oil change from them on my 04 R6 and everything went smoothly. It was a little pricey, but I guess thats expected at any shop.

Love this place. Staff is great and friendly!

Everyone is super informative and helpful and friendly. They have everything you want and know the best equipment and service items you need for your particular need.

I had a great experience with Sam Fuchs at Heyser Cycle when purchasing a new FZ-07. Sam provided excellent and friendly customer service every step of the way. Very glad I chose Heyser Cycle.Based on my experience I would recommend this dealership to anyone interested in purchasing a motorcycle.

I went to browse, they were helpful and had a good selection. The parts department was helpful

Great people and great variety of stuff to chose from. Especially riding jackets. Worth a visit.

Great customer service. Very knowledgeable and helpful. Always attentive