If I could give zero stars I would. I really have a feeling this company is out to defraud their customers. The short version: we get our tank filled about every 5 years and each time we’re told we need hundreds of dollars in work done. This time I asked for details. After multiple calls and admitted communication breakdown between the service dept and customer service dept I got a service tech to come out to ultimately get an estimate. I got the estimate emailed three days after the man visited with no details on the work to be done. When I complained and asked for more details I was basically told they don’t do that. I’m being asking to blindly sign off on $900. I can’t imagine people are falling for this but understand if you’re like me and have gone a month without cooking in your home you feel held hostage/obligated. I’m attaching my “quote” so you can know what to expect from this company.

Poor follow up. Gave me information on a device to run how much propane I had left in the tank and would notify them no follow up.

Amerigas wanted to do leak test just because we ran out. At $120.00 fee thats just opportunistic. Ferrel is very knowledgeable and helpful. They gave us a lot of information and less expensive than their competitors. And NICE. Would highly recommend !!