Everyone was involved in our wedding rings purchase, the employees went above and beyond as they all successfully got my fiancés engagement ring off of her finger for cleaning and resizing. All three were so helpful and I will always go there for our jewelry purchases. I cannot express the gratitude in words of the service we were given. All three were AWESOME!! GREAT customer service!!

Great LeVian selection and gemstones. Wonderful customer service from Nikki! Thank you :)

The associates were fabulous! We laughed and had fun. The associates were very professional. Particularly Jonish, who made my shopping experience very pleasant. I was only interested in purchasing one item, but ended up buying a ring and a bracelet. I will definitely be a returning customer.

Nikki was amazing!! She was patient with me and help me find the perfect engagement ring ❤️

I came to the Laurel, MD location in October 2020 to have the battery in my watch changed. When I first wore my watch after having the battery changed I found that damage had occurred. I went back to have my watch fixed and the staff advised they would have to send the watch to a third party vender to assess the damage and how much it would cost to fix it. It took a month before I was contacted and told that the work needed to fix my watch, that worked perfectly fine before the Key Jewelers staff changed the battery, would cost more than $200. More than the watch is worth. I will no longer be using the services of Kay Jewelers and implore others to do the same.

Only place i go too, they are always so helpfully when ever I need a repair or if my boyfriend is getting me a gift, he always comes out with a good experience

Just got earings and NIKKI was the store rep that helped me! SOOOOOO sweet and caring. My husband and I are pretty young and she still treated us with all the respect she would treat anyone else!. Will definitely come back to get that chain for my husband. Thank you Nikki I love my earings!!!! I will definitely come back to this store for any future purchases!

I walked in today planning on buying a gift for Valentine’s Day. Esther was very helpful in helping me choose my gift within my specific price range. Very professional and super helpful. Im very happy with the gift I got :)

First off, it took 2 months for the company to replace a diamond in my earring. I went to the store today to pick it up because it came in today. While in the store, I asked about one of my Pandora charms, which had been replaced before because it had come apart and it was covered by the warranty. This was only a couple of months ago and I take great care of my stuff, only wearing it here and there. So when I have a couple of stones missing, I want them replaced. When I got the original replacement I ensured to ask if the new one would be covered under the warranty. The guy ensures me that it is covered. Well today, this gentleman, who I think is the manager, l of the store, tells me otherwise and directs me to information pamphlet for the warranty. He wasnt willing to do anything about replacing my charm and only offered to retrain the associate, but not even an apology for the inconvenience or false information that I was given. I was very dissatisfied with his customer service. VERY dissatisfied, especially since my baby has bought most of my jewelry from this location. We wont be buying anything else from here.

Love this location, I travel from DC to Laurel for their excellent customers service. Everyone is so friendly and knowledgeable about their products. The manager Ashley is my favorite she goes above and beyond to make sure your satisfied with your purchase. Thanks

Came to get a couple of links removed on a watch wristband I got for Christmas. The watch was not bought at Kay. They did it quickly while I waited and for a good price.

I went in today to have my rings inspected and cleaned the guy with bad body odor was inspecting them with the pic outside of the microscope thingy so how can you see if any diamonds are loose yes he was nice but all other inspection were done under that thing and proceeded to ask if I wanted to try on anything or get anything for my husband I told that kays closed are credit cards for no reason and never got a letter explaining why are payments were on time I called them they said they would mail us a letter explaining but its been a year and half and we still dont know why...so why would I want to try and open credit with them again when they CLEARLY DIDNT WANT OUR BUISNESS!.NO THANK YOU KAYS.

Steven helped me pick out something for my girlfriend for Valentines Day and he was amazing! Offered to clean my jewelry and spent time listening to me blather on about each piece. Will go back specifically asking for him.

Great service. Fast service

Awesome Valentines Day experience from a very knowledgeable and professional jewelry consultant.

Customer service was trash. But, Stephen was actually the only saving grace for that store. He needs a promotion to manager.

DO NOT AND I MEAN DO NOT GO TO THIS LOCATION with expectations of receiving good customer service, adequate communication or the write items your purchased. On April 29th I visited the location for the first time to get a chain fixed and my diamond cleaned. The chain and diamond pendant was a gift that was received in Feb 2015 so I didnt have any specific information on the purchase to provide an account number to check on a warranty. The sales person (name unknown but ID it was a gentleman) worked with me to try to locate the information online using the name and phone number of the person that give the gift. We werent able to find it so I was required to pay $34.97 to fix the chain. I was not happy to pay this amount but since I didnt know, and we couldnt find, any information regarding a warranty during the purchase I had no choice but to pay.The salesman took my name, number and email down and told me Id be contacted when the chain returns. He verbally told me it would be back around May 10th but wrote on my receipt it would return on 5/17. On 5/13 I called the location just to check to see if it was ready and was informed that the necklace was there. I was slightly annoyed that they didnt contact me when the necklace arrived in store but I was excited that it was back so I couldnt wait to pick it up. On 5/14 I went into the store to pick up my necklace and was so excited to see it that I put it right on. TO MY SURPRISE THE NECKLACE DIDNT FIT. The necklace that was given to me fit tight around my heck like a choker and didnt even leave room for my pendant to hang. I IMMEDIATELY brought this to the attention of the sales rep that initially helped me and he was also confused as to what happened. I looked back at my receipt and OF COURSE the receipt didnt provide any information on the actual size of my necklace when I dropped it off but only stated Repair broken chain 2.25 inches from claps. No where on the receipt did it document the actual size of my necklace when I dropped it off but it never crossed my mind that I needed to cover myself by also having him capture that information. The salesperson said the pendant I have usually comes in 18 or 20 inches (Im about 99% sure I had 18 inches but again...I never measured a gift because I didnt realize I would need to know) so he created another receipt to have it sent back to their repair spot and get another chain. At this point Im extremely frustrated and confused as to why its been such a difficult task to simply fix a chain and clean a diamond. The salesperson packaged up my necklace, provided me with another receipt that read Chain should be 18 inches long and told me they would rush the order and I should have it back by 5/28. He was as helpful as he could be considering the circumstances and also provided me with the number of the store manager for me to contact the next day.I received a call from the store manager, Ms Kahn, on the next afternoon and she quickly told me that my chain was correct, that the company documented (after I dropped off my necklace and left the store) the necklace was 16 inches long. She told me it was on the back of my receipt which I know wasnt true because I had my receipt and knew that the salesperson never measured the entire length... just the length of the broken please still attached to the clasp. I asked her how was it possible that I dropped off a necklace that held a pendant but picked up one that was only able to be used as a tight choker. She repeatedly told me that the repair shop doesnt make necklaces shorter and if they do they return the extra pieces. I asked her again to explain why doesnt the necklace fit anymore and again she wasnt able to provide a reason. I immediately went to the store to pick up my necklace because it was clear she did not care about customer service and was not going to inquire any further about my necklace. She took my 2nd receipt and wouldnt return it nor give me a copy for my records. IM CONTACTING CORPORATE FIRST THING MONDAY MORNING.

Unfortunately, I had a very bad experience at this location. Ive never reviewed any business, good or bad, but there is a first time for everything. I took in a Burberry watch (a pretty good watch, not a Rolex of course, but not a cheap Timex either) for a battery replacement. The gentleman who helped me (his name started with an M but I never saw it written down and dont want to butcher it here) was courteous and helpful. He and a younger associate took turns with the watch but ultimately came back to me and said they tried two different batteries but the watch still did not work. They said there would be no charge since it didnt get fixed. Fair enough. I can appreciate that.The next day, today, I took it to a dedicated watch shop in Kensington, MD to ask what they thought was wrong with it. They opened the watch up and said, Oh, your battery is just in upside down! I was rather happy because I thought that would save me $80 bucks or more that I thought I would have to spend on an overhaul. As he looked closer though, he noticed that the lower contact was broken off, the piece that holds the battery in place was bent and a small plastic insulator film was missing. Unfortunately, due to the contact being broken off, some of the internal components would need to be replaced which would run about $125. So, obviously upset, I went immediately back to the Kay Jewelers in Laurel to alert them to the damage. Needless to say, I was given the run around of Well, how do we know it wasnt broken when it came in and we replace many batteries a day and this never happens and ultimately, we can send it out for repair and give you a discount. Taking these statements one at a time: 1. Well, you cant know that it wasnt broken when I came in. The battery was dead so it wasnt working anyway. However, I know that MY watch was working until the battery stopped. Then I brought it in, and here we are. I understand it doesnt mean anything to Kay Jewelers that Ive never before reviewed anything, but the fact that I am willing to now will hopefully keep someone else from going there to have a watch battery replaced and end up in the same situation. That I am willing to now put my name on a review on the internet alerting people to this incident is all I can do to show this is not some two-bit watch repair scam. 2. Yes, I am sure that many watch battery replacements go off around the world without a hitch every day. However, accidents do happen and mistakes are made, so track records dont preclude you from accidentally breaking someone elses property. Just own up to it and make it right. 3. So, after having my watch broken by Kay Jewelers, I am going to have to pay Kay Jewelers to fix my watch? That doesnt sound like a good plan. I told the manager that I would pay the $15 dollars that the initial battery replacement would have cost (which, by the way, should really only cost about $5-10 depending on if you have a coupon at an actual watch shop. Unfortunately, I found this out too late.) I came into Kay Jewelers thinking I would pay $15 for the battery and frankly, even offering to pay that amount for the repair was not my responsibility. I hate that I have had to write this. It could have been handled better and I would have gladly put a better review. But alas, it was not. Again, the associate Mr. M was polite and I have no hard feelings. The bottom line is, Kay Jewelers broke my watch, refused to fix it and I have zero recourse but to write this review. Hopefully it will help others make a better decision in the future.

Stephen helped me and he was great!

Helped me find my wifes rings.

Exceptional service.

Good service

Great!