Our verizon representative was super knowledgeable and personable. I appreciate his sincere approach.

I had an excellent experience! My phone broke and I didnt want to go to AT&T to deal with it. Every experience Ive had with AT&T has been terrible. My brothers said a lot of good things about their Verizon lines and I already have Verizon internet, so I decided to come into the store to get a new phone phone switch service providers. The staff was very friendly and extremely helpful. I am very happy with the service I was provided. 5 stars.

Customer services was superb! All new charges, services, and new phone and tablet were explained.I will definitely share my experience with family and friends.

Love this location, staff is always very friendly, helpful and not really pushy or try to force you buy additional items

Greetings upon entering the store. Treated me like I was the only one getting service. Understood my needs for getting my smartphone as a senior citizen. Excellent service provided to transfer and update from old phone. Provided me with knowledge to use and to take care of the phone. Im a well pleased customer.

It is always a pleasure coming here!! Amazing service and a quick process as usual!! This location is very professional and makes me feel comfortable about my decisions everytime!! This is the only location i come too, i always leave here happy!!!

I had an amazing experience with the help of a kind sales representative. I came in because someone stole my iPhone (people suck but God is good). He was very empathetic and helped me find a new iPhone immediately!! He was very helpful with explaining every step in the process, and we shared some laughs. I’ll be coming back her for any of my verizon needs love the staff. Thanks!

We came to the Laurel Verizon store to upgrade our phones and received excellent service. The employees are so friendly and super helpful. We are so pleased with our service and will definitely be back for future phone service.

He was amazing and very knowledgeable about all things. Worked with me to find the best plan to fit my budget.

Had a rough start with my transaction with Keith but he made a good effort to help. A supervisor, Patrice, stepped in and worked with Verizon to make sure I was a satisfied customer. Thank you Patrice for all your efforts, persistence and diligence! I would however add that customers may find a more seamless process if they work with Verizon directly.

I had a wonderful experience at the Verizon store in Laurel. I upgraded my phone and the process was very easy and simple...compared to other experiences. The rep was very knowledgeable and helpful!

Always a pleasant experience at this store. I only work with Rashad but everyone else is also super knowledgeable. Rashad goes above and beyond for his customers. He will literally go get a cell phone that is out if stock from another location so that the customer doesnt have to. He always follows up and is so patient and understanding. He is a genuine and humble person. He is an all around #1 employee.

The experience was great. All of my concerns about updating my device was addressed. Quality service was provided.

Very helpful and took individual time to support with new phone.Awesome customer service!

My experience was pleasant. The store techs were friendly, knowledgeable and professional. I wouldnt mind returning for all my Verizon needs

Had a great experience today, store was clean and safety protocls were followed. David walked me through the various options available to me, I selected the best option for me. Purchase and data transfer was quick and easy.

I had a phenomenal experience with great customer service. The staff had great product knowledge. They took the time to answer all my questions. Dont buy your equipment anywhere else. Will definitely come back again.

Does not want to troubleshoot once you by...second visit in 2 monthsBlowing through data. Slow. Guy told me it may need replacement but wanted me to come back when the guy ii bought it from wAs there...Im the only customer in the store, 3 employees..... No one can help me?

Badly frustrated, I walked into the store to return my purchase. Rashad said okay, we can do that, but also offered to sit down with me and explain how the phone works. He very patiently did that and I walked out of the store, with my phone, as an informed and satisfied customer!

I came into Verizon with my husband to have his phone repaired but I had a few questions and I was able to learn so much about my phone which is a new Samsung. I needed to know so many things about it but the patience of the person who helped me was far more than I could ever expect. I am ever grateful to that person. THANK YOU VERIZON FOR YOUR SELECTION . HOPE YOU WILL CONTINUE TO SCREEN YOUR PEOPLE TO CONTINUE TO SELECT THE GREAT PERSONNEL THAT YOU HAVE.

Came in to the store to get an old phone activated for my mom and ended up purchasing one for my dad as well. Service was great; no wait time and the representative was very helpful and informative of discounts that were available to me, especially with the new devices add. All in all, a great experience at this store as always.

Staff made me feel welcome, and answered all my questions. Throughout the process of getting a new phone, I actually formed a bit of a relationship with the staff. Good service for sure. Cleanliness is a top priority as well.

Hello, this review is for salesman representative Mr. Ed K. My experience with Mr. Ed K was amazing! He greeted me at the door with a smile that could light up the National Christmas Tree at the White House.. His knowledge of the products and extra services and specials a great help for my needs and circumstances. Me. Ed K’s customer care, warm and caring spirit will carry him far in his retail career. Keep up the awesome work. Be safe! Merry Christmas! May God continue to bless and keep you always!Lydia Polk

I was having trouble with my phone and went to the Verizon store on Baltimore Avenue in Laurel. The service was top notch. The representative who assisted me was patient and knowledgeable. I left very happy and pleased.

The store was very helpful with assisting me with my selection. The staff was polite and patient. I would come back again to this location. I will definitely tell my friends and family about this location.

Verizon in laurel md is the best store . I had the best experience they made me feel comfortable and was very patient with me transitioning to and iPhone 😁The service was the best service I had ever receive. If u want to uo grade go see Mr.Al and his team at verizon laurel 😁

Esau Bermudez assisted my wife and I with the purchase of two I11 Pro Max devices. I never had a bad experience at the Laurel Location and Esau kept that fine tradition intact. He is very knowledgeable and his customer service was impeccable. Most importantly, he patiently explained how we could save money on our Verizon bill. He understood that our new purchases would increase our bill, so his timely suggestions put us not to far away from what we were paying originally. It’s always exciting buying a new product, but when you receive excellent customer service it’s makes the entire buying experience worthwhile. Thank You Esau.

Sales associate was very helpful. He asked the right questions to help me make an informed decision. Would definitely recommend this location

I walked right in and did not have to wait. The rep was knowledgeable and competent. He took his time with me and gave me all of the information I needed to make a good decision on my new phone. He transferred everything I needed from my old phone to my new phone. As an added bonus he saved me $300 and I was able to pay off my daughters phone. This was a very pleasurable experience and I would definitely recommend him.

The representative was extremely knowledgeable and very patient with me asking a ton of questions. I truly recommend to everyone to go to this location for very upfront answers. I will purchase from this location again because the staff is trustworthy. 5 stars isnt enough!!

The Representative at the Laurel Branch location was Exceptional. The gentleman was very knowledgeable in all areas of Verizons product and services. His ethics and standards in representing Verizon are commendable.

Purchasing my phones for me and my daughter was a fun and flawless experience. The associates were well informed and full of suggestions for my unique situation. The discounts we were able to get to keep my bill close to what I was already paying with my previous provider was very much appreciated. This is good start to my new Verizon experience.

I came in to get my phone fixed, it was diagnosed as out of date. I was given an array of options and great advise. I felt well care for and appreciated.

Really enjoyed my visit today. Everyone in the store was super amazing and very customer service oriented. They helped me resolve all my issues and more. Would highly recommend this store location to anyone.

I have been going to this Verizon store since I switched carriers years ago. I have always had a positive experience & the employees are tentative. I just recently upgraded my phone & the rep. that helped was great!

Had a wonderful experience shopping for a new phone! The rep was extremely knowledgeable and helped save us alot of money while receiving top notch products. He even took the time to change the settings in my phone and set up my new screen saver so everything was ready to go before I walked out of the store. I would highly recommend the above and beyond customer service received here.

I came in seeking help for the other account with my phone and I was greeted with a lot help. I received excellent customer service and my rep was very attentive. I left with all of my questions answered and pleased with my new IPad!

I loved the service I had at this Verizon store. There was no wait at all, as soon as I walked in I was greeted by a very friendly guy. He had Such a great spirit. We had an issue with the account, that took a little while but he made it a fun wait. He made sure the issue was fixed before he hung up with the service rep. I’ll definitely will be coming back for the next upgrade and hopefully with the same consultant that assisted us today. Overall the best service I’ve had!!

I truly had a great experience at this store. The overall atmosphere was nice and I appreciated that the store was clean and organized. The customer service was great. All the staff members was pleasent and helpful from the time I came into the store until my purchase was complete. I was also pleasantly surprised how fast the service was and how quick the employees serviced me. I was promptly greeted when I walked in and my wait time was minimal. Countless times I have gone into other cell phone retailers and its all day process but this was not the case today, I was in and out and still had my full day. Although all of the employees deserve a kudos the sale women I worked with was simply amazing ( I wish I remembered her name ), she was friendly, patient, informative and she made sure I had the best deal. Overall I would recommend this store to anyone and ill will back for my next purchase.

Customer service and patience exude today. While working with a device that was very temperamental and would not Corporate while operating basic functions. Remained professional and calm and confident in their performance

This is my first time coming here since they switched and it was an amazing experience. I kinda knew what i wanted but the rep helped me solidify my choice. He brought out options and I ultimately choose the one that suits me. He explained everything into detail which was refreshing. He was kind and did an excellent job with transferring my things and answering my questions. I havent been here in a while cause I thought it was closed but i will be back from here on out!!! Keep him cause hes excellent at what he does for Verizon.

I had great experience at this location, Verizon in Laurel. Super friendly and helpful staff. Recommended to everyone who shops for phones.

What wonderful service! I brought my elderly friend who had no knowledge of smart phones. The staff helped her choose the best options at the best prices. The were kind and patient. We could not be happier! I highly recommend this location.

The store rep was very cordial with me. He was patient and gave me some time and answered all my questions. I never saw the rep sweat. Will definitely come back again.

The representative was excellent. He was extremely knowledgeable and patient. Additionally, he was willing to answer all of my questions to my complete satisfaction.

We really appreciate how we’re being helped and serve. He knows exactly what his talking about. The product, services and agreement. Overall, he did an excellent job!!! We’re very happy customer when we leave the store since when we came from the other store they’re not good as this store who we bought our phone. Super happy and satisfied. Thank you

I am incredibly impressed with the Laurel MD Verizon store and staff.Not only was the rep cordial and prompt in greeting me, he made me feel important and treated me with personal attention, not just another customer.He was tremendously knowledgeable and adept at explaining confusing things clearly so I had no trouble understanding either the available devices or plans.He spent a great deal of time with me helping me choose device and plan options, finding me the best available deals, and setting up the phones and tablets I purchased without ever making me feel rushed.Thanks Verizon!

Walked in and was greeted quickly and made to feel comfortable. The salesman was very knowledgeable and patient with me. He guided me to make the best decision. I would recommend this store to all and I will be back! Thx!

My sales person was such a pleasure was very knowledgeable about the product. He went above and beyond to make sure I was satisfied. Very pleasant and polite will recommend him to friends and family.

I really enjoyed my time at the Laurels store. This is, by far, the most interaction I have had at @Verizon store. Everyone was pleasant and transparent.

My experience at Verizon here was very good overall! The people are friendly and helpful. They went out of their way with problems I couldnt do myself. The rep found me the best deal that I could imagine.Everyone was so polite.

We were extremely pleased by the assistance we received in purchasing two phone. Our salesperson showed us all the options. He was clear and described all the details. We will recommend to friends.

From the minute I walked in the door my rep was so nice and showed me all I could save!!! Lets face it, we like to hear I can save you money. While we settled everything he showed all the pluses of what I was getting. By the way he is very handsome, he knows karate. My experience has been the best I have experienced in very long time dealing with an in-store visit. Thanks for everything!!

Had the best sales rep at Verizon in Laurel today. They remained very professional and nice while dealing with my cranky father . Thank you so much for your patience and all your help.

Awesome! Dave is the best so helpful and patient! He will definitely take care of you!

Good staff great customer service every time I go

He was very helpful and patient. Set up multiple phones even though I only bought one. He was engaging and helped my kids set up their phone as well. I hate figuring out new phones so he put me at ease. I give him my highest recommendation.Love his sense of humor. My kids had lots of questions too. Definitely better than being told to follow your prompts at home

The customer representative at Verizon is amazing top notch service. I came in to have my son phone replaced and was done quickly. The best part he helped me change my plan to save money since I have several lines with Verizon. I am thankful for him being patient with me today and giving me top rate customer service. Thank you Verizon for the amazing people you have to work with customers.

Hands down the best Verizon store I’ve visited. I came in just 15 minutes before closing (sudden water damage) and they treated me as if I was their first customer of the day! The team all pitched in to help me get a new iPhone - one employee handling the account updates, another checking their stock room, and another on the phone with other local retailers to ensure I got the phone I wanted. As the only customer in the store, we all became friends in under 30 minutes. Such a pleasant experience! Please send my regards to the team who worked on Friday, May 29th. Thank you!!

This store is great. When I lost my phone they were able to set me up with a new one in less than an hour. They even found 4000+ pics that were lost several months ago with another Verizon representative. Glad I came here. Ive been coming to this store for years now. Great experience!

My old phone died on my birthday and the sales rep came to my rescue. I have a new S10 which I love. All my stuff has transferred over and working beautifully. Thank you for staying open late to take care of me. Your service is appreciated.

I came in today ready to end my service the gentleman sat me down went over what was happening with my phone n fixing what the issues were. I decide it was best to up grade with just a little money added to my bill. The device is what I really needed. great customer service. Thanks

My experience today was very informative. The service was professional and efficient. The sales person was very knowledgeable and proficient.

Another great experience at this store. Salesperson was great. New phone completely set up. Ill be back.

My rep was very knowledgeable. He was friendly and understanding to my needs. He had an attractive personality and I would come and visit this location again.

Just left the store. The rep who took care of me was wonderful. Got a new phone, all apps are on. Contacts and all. I highly reccomend them. He was pleasant and knowledgeable.

I had a wonderful experience in the store today. Everyone was very polite and extremely helpful! Everything was explained clearly to me with no problems. This is the only Verizon store that Ive been willing to go to and deal with in the past 6 years because of these reasons!

Theyre system is always down so I couldnt pay with my card. I had to go and get cash. Then when I made it back they had no change. So, I had to leave my change for the 3rd month now!

Service was great. However, the agent with the light blue striped tie needs to learn COVID policy. When I made a comment as to why he still did business with a guy wearing his face covering below his chin, he replied with it only came down a little. SERIOUSLY!! No wonder Maryland has so many cases....... Update: lady representative took her mask completely off with people 3 ft away

Top10 this place is!Saved me a lot of worry, saved me a lot of hassle. This helped me get ready for my birthday.They are outstanding here. I was about to grow wings trying to fix some issues, but they fixed it for me. Saved me a lot of problems.Other places I go to get you in got you out. They arent as hands on as this place.

Excellent knowledge and ability to teach the customer about multiple platforms and devices. Able to resolve complex issue. Excellent relationship with good personality and patience.

The service was quick today. I received some good advice and help me with everything. Will bring my wife to this location.

Today my Verizon sales rep was extremely positive, helpful and upbeat. I appreciated all the time he took to explain promotions and to find a phone for me. He even did some McGuyver moves to upload my Contact info when I could not remember my e-mail password. My sales reps service was top notch.

Customer service here is awesome. We had a battle with Tmobile and won. Thank you for all of your help!

I had an excellent experience today. The representative greeted me at the door and was very helpful. He explained everything I needed to know to purchase my new phone. He also helped me to choose the proper accessories for my phone. Overall, my experience was great!

My rep was very helpful. He was very polite. He was very knowledgeable and I will refer my friends and family to this location.

Amazing help in getting me my new phone. I was having trouble with Verizon and the store employees made it all work out and smooth the process leaving me satisfied with my experience. I will definitely come here again for all my cellular needs.

Sales rep was very helpful Answered all my questions and explained the options my new phone has. I would recommend this location to friends and family.

The rep was really helpful with my needs for both children of various ages. Got a new iPhone for 13 year old and a gizmo for 6 year old. Rep took time to talk about all options available.

Customer service rep met us at the door and showed us right to what we were looking for also showed us other optionsAlso asked if I would like accessories to go along with my new phone and gave me a many options in phones cases rep put my screen protector on and transferred all my info from old phone to my new one would definitely come back again

I came to resolve a problem with my phone. The representative was very patient with me and professional. I was able to resolve my issues. It was a very pleasant experience.

My experience today was excellent and I appreciate everything that he did for me and I will refer family and friends to Verizon. He deserves a bonus or a raise for his outstanding customer service .

Customer service agent met us at door, was friendly professional and offered us exemplary customer service.Was kind enough to help me install all of the neccessary equipment and accessories.Went above and beyond in his customer service with us.Made every attempt to offer us the best deal for us. Informed us of the newest deals, allowing us to stay with Verizon.

This location OUTSTANDING!!!They were very knowledgeable! They were the best location Ive ever been to!

The salesmen was very knowledgeable and helpful concerning my new phone and how to use it.He even called me to check in on how I was doing with the new phone. In case I had questions and concerns for the new phone.I liked how he was understanding while working with a senior citizen. Other places want to sell you a product, but they dont tell you how to use the capabilities.The salesman was very very helpful.

My experience was awesome. The store as a whole was very informative in helping me select my new phone with confidence. I will definitely do business again with them in the new future.

Everyone was welcoming when I walked in the door. My salesman was very helpful regarding the many questions I had. He was very polite and pleasant to work with.

On 01/12/20, I had a great experience at the Verizon Store in Laurel, MD. I was greeted with a big welcome and ba warm smile. The representative was extremely knowledgeable and went the extra mile to ensure that I fully understood how my new phone work. This Verizon Store has a wonderful atmosphere and the representative was super patient.

As soon as I walked into the store I was assisted by a great team. He was quick to address my concerns and my issue was solved in a timely matter. The team was great!

Was very knowledgeable. Walked me through the whole process. Pleasant to work with,. Recommend this store highly.

Well I walked in and was greeted very politely. He was very helpful and respectful. And it was a very pleasant visit and the store was clean. And with that said I was willingly proud to do service with him and got me a new phone.

I had a great experience. Everyone was very helpful and friendly. They met at the door with good morning and let me know that someone would be with me before I even asked.

Great, fast service! They were able to help me replace my phone with no issue and helped step by step!

The best experience in getting an upgrade. Received great deals and saved money with a trade in on my old phone. The rep was personable and informative. I will travel from DC just to come to this Verizon Store.

I had a wonderful experience this evening. I came in literally 4 minutues before closing, panicking because I damaged my phone and was politely greeter and helped by one of the sales associates. He facilitated my buying process with his excellent customer service and patience. I was able to walk out with a new phone AND had my old phone bought out!Im very impressed and glad to be a part of the Verizon family.

I walked in interested in purchasing an iPhone 11pro. I walked out because the customer service was horrible. There was a total of 7 people working and no one spoke when I walked in and none of them were busy. I had to speak twice just for somebody to say anything. The one guy that walked over to help had a unenthusiastic attitude. First time going there and will be my last. I do not recommend this store to anyone.

My salesman was very knowledgeable regarding the particular device. Excellent customer service. Pleasant personality.

The gentleman helping me was very personable. I got my issue resolves without any problem. It was a very quick, convenient trip.

Great customer service was provided. Definitely made it easy for me to find a new phone that meet my needs for work.

This was an excellent experience! I am going to love my new S10 5G. See you all at the next upgrade! :-)