Thanks they were great 👍

Great people and great service!

Customer service is garbage. I went to ask for a tablet and one of the employees started to give me an attitude that make me want to cancel my account and take my business to another company.

My parents were looking to upgrade to brand new iPhone 12‘s and this store would not help them set up their phones. They told my mom that her phones did not need 5G Sim cards even though the new iPhone is a 5G phone. I told her that the phone would not work without a 5G Sim card. When she returned to the store and ask for a 5G Sim card the guy at the store told her that she did not need a 5G Sim card and that her old LTE sim card out of her iPhone X would work just fine. He told her that I did not know what I was talking about or understood how Verizon worked. I have worked in mobile electronics for several years and have been a YouTube reviewer for the latest smart phones that come out. I contacted Verizon and they told me that the associate was wrong and that a 5G phone would need a 5G SIM card. Frustrated with the service my mom ended up returning her to phones which cost almost $3000. It is a shame that this store has such incompetent people working for it who have no idea what they’re doing and care little to nothing about customer service or retaining their current customers. My parents have since switched carriers and now use the C-Spire service. Last year I switched from Verizon to AT&T. Verizon is slowly losing what it was best known for which is customer service and it is a crying shame that stores like this are slowly putting them out of business.

I like my phone service pretty good, but I had fraud on my account and it was pure H--L getting that taken care of. After several trips to different Verizon stores and many phone calls I finally got 2 wonderfully ladies that saw what one of the men in the Laurel store saw and finally got it fixed.

Waiting forever for help. I had to ask them to help me employee just walking around talking

Always don’t have enough people to help,, long wait

Unhelpful. I was told I could get a SIM card here by the Verizon porting team after porting my number. He said he didn’t have 4G only 5G. I asked why and he said they are cell phone store and they sell 5G phones. So they aren’t there to help, just sell the latest stuff apparently. I won’t go back in this place.

Great service

They need to have more patience with the older people we are not computer experts it takes time for us to understand what you are saying stop yelling all of yall

Friendly personnelGood coverageNot truthful. Unlimited is not unlimited if the data rate is throttled or restricted.If you rent a car with unlimited mileage, but after 25 miles, the car will only go one mile per hour the rest of the rental period. How far would you go. Not genuinely unlimited.

Would give 0 stars if possible. The worst customer service I have ever received. My mom got a new phone and they would not answer her questions, they wouldnt explain anything to her, and they wouldnt even activate the phone. They sent her home with a phone that isnt set up because the guy was too rude to do anything for us. Never returning. Go to the hattiesburg locations instead.

Great service and friendly place. My husband had to replace the tablet that got broken on the way to an event. They were able to get us going very quickly.

Hated the customer service changed phone company because of the way I was treated for years

They did the best I could and helping me

Do yourself a favor, and drive to Verizon Wireless in Hattiesburg. The consumer experience in Laurel is deplorable. My questions were met with nothing but short, vague, and sarcastic responses. HORRIBLE! I felt as if I was more of an inconvenience than a potential buyer. Again, it is worth the drive to Hattiesburg where I did purchase my new phone.

Stoped in today, was greeted by Kirby. Very friendly, and store was clean and sterilized

Our service was great. So helpful

Was not welcomed into the store or even greeted. Waited for 4 people in front of me. Wanted to know why voicemail wouldnt show up. Man said I dont know, call customer service. Verizon is the most expensive cell service and now no customer service.

I would sell my left liver for the perfect cell phone service provider. Since one doesnt exist, Verizon will do. This particular location has some very experienced salesmen and women, and Ive bought a few phones from them. They are well versed in current memes, so you can always expect a good laugh when you come here. Disclaimer, they WILL try to sell you stuff you dont want. Just be prepared for that.

Great service. Super friendly. What more can I ask for?

Took FOREVER to be seen.

I went in for a new phone, and while the representative was “nice”, he was very pushy. While I was looking for a phone cover, he took it upon himself to select a $45 screen protector without ever asking if I wanted it or especially if I wanted one with the ridiculously dark “privacy” feature. I tried to adjust to the dark screen, but I finally went back to swap it. Because my 14 days had passed, there was no other choice but to buy ANOTHER screen protector. I’m a student, so that $45 (now, plus another $28) could have gone towards my bill instead of being wasted. 😤😤

Great service. Very efficient & knowledgeable staff. Work area clean & functional for services. Prices need to be lower to compete with others.

Staff helped me as much as possible. They really tried

I always love the Verizon in Laurel, because of the great service I receive! Ask for DANIEL WARNER! He has been helping me for years & he is FANTASTIC. Everyone else working in the store is always very nice, pleasant & very helpful.

Always does the best they can do to help ya, Im glad I switched over from cspire, wished Id done it before now. Well satisfied.

Love

Very clean and friendly staff

This store doesnt have mobile phone knowledge. They also are so rude. Im a new customer and I am trying to exchange a phone. I went the first time to get the Google pixel 3a. The workers couldnt find it in the stock room. So I left. Then I went back to get the Motorola G7, again the Repersenitive told me they didnt have it. I told him he did, he didnt listen to me another worker had to tell him he had it, and he listened. Verizon needs to clean this store out and hiring all new employees. Hell I know more than the workers there you know why... I keep up with mobile networks and cell phone news. It isnt that hard. It also isnt hard to smile at customers. Lame excuse for a Verizon store.

Great atmosphere, wait times are not as bad as they used to be. Awesome smart accessories for the home and car!

I was a customer at verizon in Laurel, ms even before it became verizon. When I took this plan with unlimited usage, I WAS NOT told that there would be a cut off time and my speed would be reduced. Well it was and I was upset. Then August of last year my allowance was extended to 15 because I was a good customer. could you please take a look at my account and see if I might merit another extension this year. I homeschool my great granddaughter who has cerebral palsy and I need more time with a continued amount of speed. Thank you.

Great, quick service. Had new phone ready for pickup

Always nice helpful people there

Ha Lena great experience at this store. The sales people are friendly and knowledgeable.

The nice lady that waited on me was very helpful and had everything i was looking for, thank you so much.

Very helpful and friendly!! Great service!!

Good service but prices ate too high.

Great customer service and selection. I went to Hattiesburg thinking, bigger town, more options than Laurel, but I was wrong. I came back and made my purchase in Laurel.

Friendly service workers are very helpful & they get the job done.

Friendly and helpful with the issues I was coming to deal with that day

These people at Verizon will let anyone on your account go into the store and make changes to your account and file a warranty claim on a phone without getting approval from the account owner before doing do. I called to talk to the mananger about it and he wouldnt answer any questions, he put me on the phone with the guy that made the mistake. The guy named Chris that works there allowed my nephew to make an unauthorized warranty claim for a factory defect and the year warranty had been out since March of this year... when I called and talked to him he lied to me and told me that he thought my nephew was my husband and he shipped the warranty phone to a different address and had my nephews name on the box..They have messed my bill up many times before this and its taken months to get it straightened out.. I would strongly recommend going to another service provider if it picks up in your area. These people have no idea what they are doing in any store you go into they take forever to get a phone activated for you and then end up not telling you the whole charges that will be on your next bill.. if we could swap to a different provider that would pic up around my area I would definitely be swapping but this is the only one that allows no roaming charges that will pick up in my area.. always make sure you keep a check on your account at all times and watch for unauthorized usage on your account because these reps at the stores dont care if you get charged for a warranty claim that wasnt defective. He was even willing to add a line to our account without permission also.. so be very careful when dealing with Verizon

Overrated! The service coverage may be great but their plans and prices are horrible.

Great people and they will help you anyway they can

Too expensive for phone service

Received the best Info and great service on this evening

It is a Verizon store, they are nice and always trying to sell you something. I just go to try out the new phones.

Great place to visit with a friendly staff.

One of the best stores in the company

The people are rude, the managers are rude, and they will lie to you about your bill. Save time go to C Spire.

Great service

Juston was a great sales man .....

The staff is friendly and service is quick!

I will drive out of my way to go to this Verizon store the employees go above and beyond

Super helpful staff and friendly.

Top notch service!

Fast service

Best cell service but high prices and terrible customer service.

Service sucks and the people that work there dont know what they are doing. If you can find another Verizon store go to it and not the one in Laurel

Just upgraded

Great customer service

Better then at&t

It was very helpful

Very helpful staff

Awesom cell phone company and coverage

Always helpful.

Associates to busy talking amongst them selves

Great staff and clean store, but prices are a little expensive.

Phone assistance is non existent!

Great service

Very patient.

Great

Daniel rocks!

Much friendly reps

Good

Not Very helpful

Nothing to say

Horrible Service.

Friendly staff

Great service