I would give zero or negative 10, if I could.The store was locked during working hours with a sign that says I will be back in 5 mins.Mr. Bruno/Chigozie returned after 23 minutes of waiting outside, opened the door and engaged in a friendly phone conversation for another 5 minutes, while we waited right in front of his desk.After his phone call, we expressed our dissatisfaction with the wait and told him we drove 18 minutes to his shop and the experience was not good. Mr. Bruno argued, requested evidence of 23 minutes wait (we showed him the log of the first call we made to the number on the door when we arrived, it was 23 minutes ago).Thereafter, he refused to apologize, stated that he went for lunch, demanded ID before we could use a credit card ang refused to take our phone payment.