U-
U-Haul Moving & Storage at Oso Blanca
8525 Oso Blanca Rd, Las Vegas, NV 89166, United States
Comments
Ol
Review №1

We rented a small truck to pick up a piece of furniture. We had the truck for 1.5 hours and after mileage and whatever other fees, the total was $50. Great location for us and very convenient.

Ju
Review №2

Staff is here is super nice, and friendly. Thanks for helping me out!

Ke
Review №3

Great rental experience — By Molly on check-out and Gregory on check-in of the rental equipment.Really appreciated the help and information that Gregory provided.And a special thank-you to the two support staff from the morning pick-up of the rental equipment.Thank you!!

Ve
Review №4

Excellent they had exactly what I needed

Ky
Review №5

Love this location. Professional, courteous, efficient and seamless experience. Equipment is well maintained and everyone is knowledgeable and pleasant.

ke
Review №6

Quick and easy, I was able to pick up a unhaul without a reservation

Gl
Review №7

With u-Haul 3 years., no problemsThanks U Haul

Da
Review №8

Great location, Great staff, Everything is clean and welcoming.

Su
Review №9

We rented a van for 1/2 day and everything went smoothly. The check in and drop off process was quick and efficient and the cost was minimal for the rental.

Pa
Review №10

This is the first U- Haul Ive ever seen that tries to nickel and dime you for everything! I rent trucks monthly at many locations, and I HAVE NEVER SEEN A SET UP SO STRATEGIC IN TRYING TO CHARGE YOU FOR EVERYTHING AND ANYTHING! Be very careful and thorough when filling out your description in the unfortunate event that you need to rent a storage or truck here. Hopefully you dont.

Ch
Review №11

Friendly and very helpful staff. Answered any questions I had.

St
Review №12

I really dont have any complaints nor suggestions. Robert Millner was very professional, informative, and helpful. It takes time to get things done and he took care of every customer in a timely manner.

Ji
Review №13

Do not trust this Uhaul to purchase boxes back. I bought over 400 dollars of boxes but did not need the tv box. This store refused to return the 20 dollars as they advertise. When I bought the boxes, I was constantly asked if I wanted a receipt, as if the receipts are not needed. Since there is a pandemic, I chose not to get them. Without the receipt, Uhaul curtly refused to refund. The 20 dollars wont break me, but what would they do if there were any questions about a larger rental or storage? Big red flag here.

Review №14

Nice,clean pretty new storage with friendly, helpful staff

Jo
Review №15

The guy working there was very nice.

Na
Review №16

On 07/14 Tierra the manager called me at 6am demanding that I return the truck saying that it was “overdue.” I picked up the truck on 7/13 at approx 7pm. Who calls a customer to harass them at 6am the immediate next day? When I informed Tierra I was still using the truck she became agitated and angrily told me to read my contract and that I’d be charged extra for keeping the truck “over my time.” When I came back in to return the vehicle Tierra had illegally added an extra day to my charges. If I pick up a truck at 7pm on 07/13 and return it before 5pm the next day (07/14) how could she want to charge me for 2 days? This is an unacceptable way to conduct business. This manager needs to be re-trained on how to provide proper customer service. I will never use u-haul at this location again.

C
Review №17

Rented twice in the last week - a big thank you to Curt whom made it a nice experience!

Ti
Review №18

Friendly staff, painless quick and easy pick up of a cargo van. Didnt have a reservation but they were still able to accommodate.Ran into a snag where I needed the vehicle longer then I tended, called them to let them know I needed an extension and the answer was No problem! Dont sweat it well see you when you get finished!With all the stress of moving, renting from this location was as quick and easy and painless as possible!

Gi
Review №19

Perfect! Great online price, friendly staff, mobile check-in and drop-off extremely convenient no lines. Uhaul has really stepped it up I recommend them to family friend everyone! Plus the staff was very helpful very understanding all around I give this location a perfect 10 Stars

Mi
Review №20

Travon was great.Thank you

sc
Review №21

I like it the first time i went there but the second time i made a reservation and they did not have my truck. Had to drive accross town to get another one. They were not very professional about it.

Ni
Review №22

Needed movers on New Years eve and 2 guys came over and rocked it out! Thank you.

Cl
Review №23

Michael helped us check out and I forgot to ask his co-workers name but he and Michael were very friendly and super helpful. Thanks guys!

Ja
Review №24

This place was terrible. They caused me and my husband to get locked out of unit that we stored our product for our Ebay business. Then because we had to wait for monday and it was a Friday we lost money on orders that needed to be shipped! It was all because we had the door to our unit shut while we were filling orders from Ebay. We paid extra for 24 hour access and she said we were loitering and then caused all of the above! And we just rented the unit so we didnt even get a warning or rundown on the rules of this facility. 👎would not recomend!!

La
Review №25

The service people need attention. Very rude and not very helpful. Answered questions poorly with unprofessionalism. Sad part is Ive been renting 2 storage spaces here for the past 3 years.

Ch
Review №26

The staff here is such a bomb. I have a unit with them. Boy this place maybe small but the people here will work with you and make sure every need is met. They do have a tiny lot but its worth it to what is going to happen there. They have alot going on and they are making things better for there customers.

T
Review №27

I am not using this location in the future. I paid in full when I returned the truck with no incident. Twelve days later, U-Haul debited over $600 from my account. They did refund all except $162.20 for alleged damage (5 small scratches) to the unit which was reported (without my knowledge) the day after I returned the unit (1) The clerk fully checked the unit upon return and DID NOT advise of any damage to the unit - damage WAS NOT indicated on my final receipt when I paid in full for the rental (2) I paid for the optional damage waiver and was not informed that a ($150 plus tax) deductible would apply in case of damage or loss to the unit. When I questioned the manager on why his employee did not address the alleged damage to the unit when I checked out, he stated the employee made a mistake. Bad Service... This is not the way to do business.

Ja
Review №28

Victoria and Michael (managers) were so pleasant and accomodating. They made the rental process so easy. Facilities are great and clean. We feel very safe housing our RV here. Great people!

Th
Review №29

Friendly staff with very simple and easy truck rental. Just had to leave the truck when done after some questions with their app. The van we rented was in great shape.

Ti
Review №30

The owners and their team were amazing and very helpful. They had the best prices around and accomidated our last minute needs. The greatest customer service! I would definitely use them again.

Ja
Review №31

Lots of hidden costs. I’ve never rented a uhaul before so maybe this is the norm. Was quoted $29.95 which I thought was a fair price but the 0.79 extra for each mile seemed high. Not to mention the vehicle needed to be filled back up to where it initially was so that was another $10 (16 miles) Last vent was when turning in the vehicle, I was charged an additional $10 because i used the dolly and pads that were in the back. At least mention this up front.

Br
Review №32

Been to this uhaul a couple of times. Always clean. Staff is always friendly. They quickly helped me. Got in and out fast. Will be back again.

Ju
Review №33

Great staff very helpful but as you are always hard to get a truck so plan ahead make reservations and it will be there

Gr
Review №34

Very good professional

Ri
Review №35

Friendly, knowledgeable and very helpful

Ra
Review №36

I went in and rented a trailer in the morning and told them I would be back after a doctors appointment to pick up the trailer. Unfortunately, I was not able to pick up the trailer before the office closed. Luckily, the manager Victoria, stayed after hours just so I was able to get the trailer. I was so greatful and thankful for her being mindful of my situation. She even gave me extra time to keep the trailer, due to the time that was lost during the day while at the doctors office. The customer service provided was not only great but was also excellent. Thanks Victoria and GOD bless you and your family.

Je
Review №37

Nice place

Vi
Review №38

GREAT CUSTOMER SERVICE

Ro
Review №39

Great customer service! Real people in the office not corporate robots! Best storage facility I have ever used. Plus a great military disc..

Mi
Review №40

Lol, I was in the store this morning. And its amazing the attitude some of the trash that comes in there has. I was in line and people were being rude AF to the staff. And threatening them with bad reviews. Keep up the good work guys!! I work in retail, and you guys do good work. Dont Change anything!!

Wh
Review №41

I love the owners, they are always so helpful and friendly. I rented a unit I never ended up using and was able to get a refund. I love how understanding they are, I will always use this place and highly suggest to anyone looking for storage or a truck.

Ci
Review №42

Nice and clean. Is summer now, the AC could be just a bit cooler.

Ka
Review №43

Customer Service was beyond excellent! Friendly, helpful and alleviated all my stress from being a first time Uhaul driver. Clean and professional rental center. Trucks were immaculate inside and out. They not only adjusted my mirrors for me but explained everything I needed to know. No hidden fees and great pricing! I highly recommend this uhaul center for all your hauling needs!

Ja
Review №44

Great service

Su
Review №45

Make sure you check the gas gauge before you leave. I went 28 miles. Put in $24 in gas and they still claimed I was low $7.50 in gas. RIP OFF. Rented many times never had this problem.

Ad
Review №46

Fantastic customer service! I accidentally scheduled our reservation a day out and they helped me move it up to the day I needed without any hassle. Called me back within 5 minutes. On my previous visit to this location, they assisted with loading the boxes I purchased into the car and were very professional!

Ti
Review №47

When I showed up to pick up my rental truck someone else from another U Haul had come to take the truck I had rented already. So by the time I got there it was gone. The people that worked at this address were nice but I was still without a truck.

Jo
Review №48

Nice staff. Rented a uhual here for a day and they made it very easy

Le
Review №49

I loved their service, I was actually sad when we closed our unit.Very clean and affordable, easy to use, friendly and helpful staff...what more could you ask for?

Je
Review №50

The truck needed some work, the door rattled and was very loud while driving. Also, the brakes feel like they’re about gone, this thing was hard to brake and made noise like no other. Finally, I was charged for 35 miles. I put 3 gallons of gas in, but was charged for another 4 gallons ($20) when I returned the truck. So if you do the math, they’re saying this truck gets 5 miles to the gallon. I think I was ripped off. I would go somewhere else next time.

Br
Review №51

Worst sales experience ever. Rude employees that waste your time. Make you come down to show you a unit that isnt available it smells like an animal died in the office. Lazy people. Dont want business or dont understand how to properly run one

Me
Review №52

Eric was very rude while I was renting fron UHAUL. He didnt know the system, tried to ocer charge me. Had no drive to help. And when hooking up the trailer to my truck he didndidnt know what he doing. My husbamd had to show him how to do his job. This whole location just needs to be shut down and the employees let go.

De
Review №53

We have been using you for years and always get the best and great service that can be provided I will continue to use U Haul in my days of travel and moving keep up the good work

Ta
Review №54

Location Rocks!!!This tucked away location in the Centennial Hills area of the far North Las Vegas valley is a gem. The facility is kept up on a daily basis and the staff is always willing to make the customer U-Haul experience the best.

jo
Review №55

This place is great, they got me set up and ready to roll in no time!

Ab
Review №56

Very friendly and helpful staff. The ladies there helped me get a van everyday for 3 days.

Ki
Review №57

Great people. They gave me the best deal and sent me on my way.

ma
Review №58

Very friendly staff and grounds and vehicle very clean!

MD
Review №59

Its a Uhaul. This one is very clean and have always had the size truck I need without reservations. The staff is very unfriendly and rude.

Jo
Review №60

Friendly staff. Easy setup. Clean and safe air-conditioned storage. Military friendly.

Ji
Review №61

Best storage facility in Las Vegas Love Robert and Teara

Jo
Review №62

The cleanest storage facility I have ever seen.

No
Review №63

Staff is very helpful, its super clean & organized

Mi
Review №64

Very Helpful staff. Made getting into the system really easy.

An
Review №65

Theyre efficient courteous and clean

Er
Review №66

Nice place nice people. They are very understanding.

De
Review №67

Rude and unprofessional morning manager. They also try to overcharge you. Beware!

Ch
Review №68

Best vans... New clean and fast services

Co
Review №69

If I could give this place 0 stars I would. I called to rent a trailer from this location and got there at my appointment time and was told to go all the way down to Rancho to pick up the trailer. The woman in front of me had the same problem. They made me set an appointment time, and then switched locations on me. They were NOT helpful. Do NOT go here.

be
Review №70

Excellent place to storage by stuff 👍

Ta
Review №71

These are really nice people. Very helpful.

Mi
Review №72

Good prices, and easy access for loading and unloading. Units have a light inside for work when it is dark...very nice touch

Br
Review №73

Great customer service just pricey. 99 cents a mile plus the rental. Anymore add on fees

Tr
Review №74

Friendly people. Good service. They have lots of boxes.

Je
Review №75

Their too expensive, units are to small and their late fees are highway robbery! !!! Their website is so confusing as well.

dk
Review №76

The staff at this facility is rude and unprofessional. Will not do business at this facility again.Needs improvement ASAP.I wish I new the guys name but its the only one with a salt and pepper beard. What a jerk.

Ji
Review №77

Great prices, friendly staff, clean.

Am
Review №78

My family is in the process of an overseas military move and needed the storage unit for 4 days past our renewal date but they refuse to pro-rate the use of the unit. They are charging us an entire month for 4 days of use. I can’t help it that the government won’t pick up our items 4 days earlier.

GT
Review №79

Very quick and helpful

Lo
Review №80

Stood in line for 45 minutes to be helped. Go somewhere else. They are so slow

Vi
Review №81

Very friendly and knowledgeable staff.

Jo
Review №82

Great experience

Ri
Review №83

They were quick and easy to deal with.

Lu
Review №84

Fun place to go and treated good.

ju
Review №85

The worst u haul in the country I wish I could leave negative stars there customer service is horrible they were extremely rude to my wife I will never return on any circumstances employees need to take some type of training on how to interact with customers

Ju
Review №86

Great variety of trucks

Co
Review №87

Phone customer service screwed up my reservation. This place reimbursed me the extra mileage though.

To
Review №88

Friendly and helpful staff

kr
Review №89

The manager here is so rude! I will NEVER use this location again. I would never treat people the way this manager treated me. I dont even leave with the truck before asking for a refund and going elsewhere!!!

Al
Review №90

The customer service was very pour when we returned the truck. The man was very rude.

ne
Review №91

Best U-haul in town!

Ja
Review №92

I reserved a one way truck for pick up from this location. They gave my truck away before I arrived in the morning and made me go to another location ten miles away to get another one.

Jo
Review №93

This one does not rent out trucks longer then 15ft.

Au
Review №94

Quick in and out.

Mi
Review №95

Great people, very friendly and helpful

D
Review №96

Clean and they actually have equipment. Friendly staff.

To
Review №97

No veteran discount but overall ok

My
Review №98

Very nice people

Za
Review №99

Had the truck ready when I got there.

Sp
Review №100

Friendly people and always very clean!!!!

Information
100 Comments
3.9 Rating
  • Address:8525 Oso Blanca Rd, Las Vegas, NV 89166, United States
  • Site:https://uhaul.com/Locations/Self-Storage-near-Las-Vegas-NV-89166/838078/?utm_source=gmb&utm_medium=primary&utm_content=838078
  • Phone:+1 702-366-0580
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Trailer rental service
  • Trailer supply store
  • Truck rental agency
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
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