The people who work there are friendly and helpful. Its easy to access your storage unit any time, night or day. And it felt very secure. I would definitely use them again.

I needed storage space on an emergency basis, and I walked in to meet Carmen. Carmen was so helpful and got me situated with the best set up for me in less than 20 minutes. So thankful!!

The manager Pauline was so amazing and helpful. She answered every question I had and made sure I was able to feel confident that might stuff would fit in the size I picked. The facility is super clean and secure.

Dont expect much from the climate control claim. Bring your own lighting if you need to see your contents.

Dont trust them to close your account over the phone! I called 11 days before the next billing cycle to close my account. They said if we see your vehicle is not in the spot,, they will take care of it. I removed my vehicle 5 days before the end of the billing cycle. What happened, they billed me again 😔

The staff is friendly and facility is pretty clean and feels safe. We moved in mid July and the air conditioning didnt seem to be doing a whole lot so if you have heat sensitive items choose the first floor or a different facility with better A/C. The elevator is very slow which added to our move time. My decision to move out was last minute because due to traveling for work this was my only opportunity to move out of the storage unit. The day I decided to move I got a u-haul truck, got to storage and I see a sign saying all elevators are broken. Unable to move via the stairs, I returned the U-haul and was now out that rental money. In the same way CubeSmart sends out payment reminder emails they could have easily emailed out the information regarding the broken elevators and I would have not wasted my time and money. I reached out to the store manager and spoke with Paulette who was awesome and understood my frustration. She went to the higher ups to see if CubeSmart could reimburse me for my U-haul expenses but corporate came back and were unwilling to help out because I didnt give a 10 day move out notice. Not sure how that would have made a difference in the day I chose to move, besides I didnt even know 10 days prior. Im upset with their lack of communication and unwillingness to help me with even a fraction of my U-haul expenses. The total U-haul costs with gas were only $70, less than half of the cost of what I would spend monthly on storage fees. This isnt a lot of money for a big company and even if they helped me with half the amount I would have been happy. Instead, they said no and Im now forced to write this review. To reiterate the staff at the facility was great the decision to not help me out came from corporate CubeSmart.

It is kept really clean, I feel like everything is secure, and I really loved the office ladies at the location I was at. They were amazing

Manager Paulette went the extra mile to assure I was pleased with my RV rental space. Before I was notified of my space availability, I looked at other competitors in the area. Although there was no space at the time, I promised myself that I would wait a couple of weeks because Paulette was so friendly and helpful.She called to let me know the space was available, helped get my information entered to the computer system, she even helped me back my Trailer into my slip.Having been a hospitality manager for most of my career, I know great customer service when I see it. Paulette is the perfect example!

We are long time customers and have remained that way because of the good service we get. Our level of appreciation went up quite a bit thanks to the help of Carmen, manager at the Tenaya store. She helped ensure that our unit transfer issues were minimal and came up with the best solution. Great level of personalized service! Were going nowhere else!

The staff was always friendly. I wish I could remember their names. One agent had wavy/curly brunette hair and the other agent had shoulder length blond hair. Both ladies were always so kind, I appreciate their service!

Paulette was so friendly and helpful with my Jet Ski storage, and tomorrow is going to help me decide what size unit to downsize to.I give her an A+++!

Paulette was so nice. Erin too! Because she hooked me up with Paulette. Just lovely people and super accommodating. Thank you for your customer service!!

Exceptional customer service

Online experience to book. Did not like that it could not be canceled with the same ease.

Paulette @store 462 was helpful and super awesome

People who work at CubeSmart 🤙🏾. Very Helpful. Good Energy. Helped me out quickly. So I could store my things the same day.😎

The staff are great. The location is accessible. The property is clean. The storage unit is safe. Id definitely use this location again...

Office staff was so kind and helpful every time I had a question. They took care of all my needs. Thank you 😊

Would like to send a big Thank you to Paulette during our move out of unit #1058 for all the help you gave us . Paulette you are the best most courteous professional person was a pleasure dealing with you on our move in and move out you made it pleasant experience Paulette you are great Thank you

We are a charity that helps kids during the holidays. Jason and his team helped accommodate our need for a unit and it will help our team accomplish our mission to make kids smile!!

Professional and friendly people. Always neat and clean. The best.

🥇 My overall experience with Paulette Robecheau was Pleasant, Professional, Informative & Personable. She was very congenial and answered ALL of my questions and opined about my concerns.👍🏽 I shall eagerly and immediately share my thoughts and experience with all my friends and relatives and eagerly and proudly refer them to CubeSmart Storage for their needs!😀 Donald Bell. 10 June 2019 1100 hours

Cubesmart is simply the best for self storage. The office staff were super accommodating and made the process easy and fast. They provide carts and easy access. Also, very affordable! Best month to month rate in town! Thanks guys, you made a stressful task stress free!!

Wonderful office staff and clean facilities.

The service provided by Carmen was completely amazing! We had a very eventful day and she was completely understanding and let us keep the vehicle longer for a fraction of the cost. Again, totally amazing service and customer service!

Costumer service here is amazing. Paulette and Carmen are very patient due to my situation. Things change day to day with me and when I came in thinking this will cost me an arm and a leg they where accommodating. They kept the situation positive which kept me in a good mood. All this while being sick! These ladies are AMAZING!!!

Paulette and Carmen were a pleasure to work with. Very accommodating and helpful.

Ive leased from this CubeSmart location on 4 different occasions mostly because of the Great customer service from Paulette and Carmen!

Very clean facility. Signing up was very easy. Excellent customer service.

Nice people, great deals online

Carmen, Eileen, and Paulette, are wonderful. I love the experience I have at the storage company the friendly smiles and helpfulness is a rare plus. I love the reminders when I come close to going over on my dates. Thank you so much for keeping my stress levels down!YOU guys rock!!!!

Carmen and Paulette are the best. Professional, friendly, and extremely helpful. I have never had to use storage before, didnt know anything about it, and was very hesitant to store my belongings. They and the facility put me at ease. Serious climate control: cool and clean with easy access. With all of that said they are also one of the most inexpensive around. Thank you so much in my time of need.Update: my unit was broken into and the insurance claim was denied.

Comment from Michael S. Was in the office today regarding his account, Carmen was very understanding, helpful, professional and warm. Her help was greatly appreciated. Thank you Michael S.

If you go to this self storage, you need to ask for Carmen.. This lady knows what the meaning of customer service is. Shes all about making the customer happy. Carmen tries to do right for her customers because she knows that this will make people come back or stay with the company. She creates loyalty and if ever need a storage Ill probably come back. Thank you for your wonderful help Carmen.

I came to store #462 unit #1058 name on contract Edward Vasquez back at the first of December and it was pouring down rain my guy was out of town and i had just returned from a trip and he had a lockbox with the key in it for me when i got there on our storage i went into the office and let them know who i was and would be around alot . Paulette is wonderful she took me through the hallway and stood in the rain with me to make sure i could get into our storage she was very caring and compassionate she didnt have to stand in the rain with me but she did i think Paulette is the greatest since her and i have become friends she is just a awesome and caring person she is the best ..... couldnt ask for a better person she goes above and beyond to help ..

Rented a 10 x 15 sweet deal $36 for first month on special. Carmen, the manager, was very well informed, and answered all the questions I had, during my interrogation. She is also in the office like she lives there. So no trouble getting assistance with anything you may need.

Carmen did a great job at explaining all the prices and was very patient with me. She was a great listener and very attentive. Even let me vent a little.

Great customer service.

Carmen was easy to work with, informative, and very accommodating. My first time getting a storage unit and I had a ton of questions. She made the process easy and stress free. Would definitely recommend!

Paulette is amazing! Her customer service and professionalism was outstanding. Thank you again for completing everything in a timely manner.

The manager of the facility is absolutely fantastic, she is having to deal with an antiquated and faulty software system that erased my information twice, taking over 2 hours to do a simple transaction, Cubesmart has to come into the 21st century with its software if it expects to make operations as profitable as possible.The amount of time I spent was a turn off and if I had known at the start how long this would take I wouldve gone somewhere else (my dog was in surgery & I had to go to the vets) And then, what a waste of your own employees time......

Great staff. Easy to work with!!!

My experience with the staff is always very pleasant. I love that they have a truck available for use too! Made everything so much easier and convenient.

I wouldve kept shopping around if I hadnt run into the nicest ladies to get a quote from. Im not sure how the rates compare to other places, but for me sometimes the cheapest is not always the better deal. They helped take a stressful time of needing a place to store our belongings a lot easier. Very nice, awesome attitudes, & very informative. They even got a little busy, and still very pleasant. They had a first months free promo which made my decision to sign up a no brainier. With little out of pocket ($25 + $17 lock if you need one, I did) it was so easy. Thank you ladies for making it super easy for us.

Price went up $3 in just a couple of minutes so you need to reserve it to keep your price. The girls in the office or awesome though. The truck rental was really good.

Nice staff, fair prices. Good gate hours.

Paulette and Carmen were so helpful and friendly and save me a Hugh amount every month on my storage. Very impressed with them and facility. Made moving easier

Reasonable rates, clean facility with a variety of storage options. We received fast and friendly service from Paulette. Would definitely recommend!

Was helped by Carmen. Greeted with smiles and was extremely informative. First time here and will definitely recommend.

I have had my 10x10 storage unit here for 3 years. The price did increase a little when Cubesmart took it over however, Carmen Henriquez, the General Manager has really worked with the company to keep my rate down. I couldnt be more pleased with the quick, friendly service. The facility is very clean and climate controlled. I also feel safe when retrieving items from my second floor unit. I really cant say enough about Carmen her staff and the facility.

Customer service was superb!Carmen stayed late to get me a unit. She was friendly, informative and worked with a smile even though I got there super late. Thanks Carmen!

Used to work here, Paullette and Carmen are both incredible and will make sure to provide you with the best Customer Service Possible!

Keep raising their prices. gates broken, etc.

Paulette was fantastic, very efficient and friendly. Space was available and clean as promised, and it took me less than 15 minutes to sign-up, tour the space and start moving in!

Carmen has been very knowledgeable and customer service is excellent. Her smile goes a long way. She is always very helpful..

Personally I think its little pricey for what it is... I definitely liked U-hale storage better and was cheaper... only went here because its closer to home :/

Manager Eileen is the kindest most accommodating person ever . She made our experience a breeze. Very courteous and professional

The ladies were so nice and helpful. They made everything easy from securing the unit to borrowing the truck to move our stuff in!

Eileen is an absolute jewel. She was so so helpful to us. Kind, courteous. Thank you so much to her.

I have had a great experience at Cube Smart on Tenaya Rd in Las Vegas. Carmaen and Eileen have been excellent to accomidate us every time I have came over. I have had our storage unit for almost a year and a half. Thanks ladies, your terrific!

Carmen & Paulette were very nice, helpful and professional. They gave me the very best customer service and I will be glad to recommend this place to anyone I know.

If I could rate this place a zero I would. When it was run by the previous company it was great however the Cube Smart staff are terrible to say the least. In 2016 I had a 500lb pressure washer and a bunch of other stuff stolen out of my enclosed cargo trailer and the staff has no explanation. I was told by them that their security cameras were not working properly or something like that and couldnt explain how it was removed from their gated property. As soon as I found out I removed my trailer to another storage and filed an insurance claim. I wouldnt entrust my valuble belongings to this company again.

Careful storing your RVs and travel trailers there. Ours was broken into on Christmas weekend. Manager told us they werent sure if cameras face in the back. After that we did not feel safe leaving our trailer there.

Good place with nice people. I have it four stars because it said it was climate controlled but the upstairs was always so hot even in the winter.

The gal who helped me was very nice. The area was clean and ready to go for my taking. Very pleased with this location

It was awesome and the staff was great

Easy to reserve and friendly staff

So easy and the female was super cool

Very helpful. Good advice, through, and well organized.

As if being a single parent wasnt hard enough, I had to find a storage with as last minute notice tugging a six year old, her two cats and my pit bull. I went driving around to look for a storage, I was too mad at the time to even search on line! My check- in went smoothly infact... I took the last unit!! The Staff was for sure friendly, that i felt the need to get my second storage in SmartCube two months later and as much as I come in I never remember my unit number and poor Elaine Lucille always get stuck having to give me all my information. she was even sweet enough to tie in both my units in the computer system so I wont go nuts trying to figure it out.Thank you to all the Staff in north Tenya including the head Manager she has been very patient with my six year old daughter. Thank you for all the positive vibes and smiles my daughter and i receive after a long hot day of moving things around in storage!

Carmen is the best! Awesome service

Everyone has been outstanding...great staff, caring and exceeded my expectations with the service I received. Thank you!!!

Nice employees but too expensive for a cube.

Always great service!

Eileen really WOWed me and my friends in setting us up with a little unit ; thanks !

Very helpful and considerate staff

Well managed.

Friendly staff & location.

Great customer service

Climate controlled storage,