Worst experience ever. They dont know how to put on a screen protector but sure know how to just stand there playing on their phone instead of working. Dont go here.

First of all I just wanted to give a BIG THANK YOU to Zan, thank you for having so much patience and also for keeping the same energy, the store closes at 8pm and you still stayed after and helped us out until we were satisfied, so thank you so much.

Dont waist your time at this store. They sold me an outrageous plan. $180 a month with 3 lines but 1 phone unlimited, my wife went to metro PCs and got 2 lines unlimited and 2 free phones. I took my phone back to TMobile and canceled my account and got only 6/$67.00 back then I get a bill yesterday for $180. I only had TMobile device for 5 days

SAMSUNG . . .ALWAYS THE BEST . . .T-MOBILE . . .P.V.ТикоСтар☆☆☆☆☆

Adrian was very good representative he took his time and explained everything in details.

Horrible experience at this location. I walk in to pay my phone Bill when step in to the store instead of greeting me they ask what do you want. I pay my bill as I ask to do and upgrade on 2 phones manager had to approved it and they were offered me phone cases and other stuff for the new cell phone we said no thank you and because we didnt want to buy things manager didnt approved the upgrades with a bad attitude. Betcy needs to go back to training for customer service and that manager should be out because she doesnt know how to give customer service or treat people she shouldnt be a manager. I dont recommend this store at all.

Stopped by to get an Apple Watch and Cameron helped me out with a promotion for two watches. Very friendly guy, super cool. Smooth on the set up and helped me get it affordable. Thanks Cameron I’ll be back most def

The guy who helped us was amazing! ! I think it was Cameron. However the lady who had been there for 4 years(over heard her say that) was RUDE. Just cause she was in charge she made him stop helping us and do something for her which she could of done herself since she was right by the door. You miss thing need to learn to not abuse your power and boss everyone cause youre too lazy to do it yourself.

I went in on Saturday and did NOT expect the service I received. I went in and within 3 minutes I had the manager, Elizabeth, helping me. It took a while, and she never expressed impatience. She knew exactly what she was doing, no fumbling around. Courteous, professional, knowledgeable, and a nice person. I wish I could give more than 5 stars--she deserves it. I have had to go back a few times for related, but not the same, issue. When she was not there, Henry helped me; again, courteous, professional, and knowledgeable. I have not had a bad experience at this store.

I stopped by to make a payment and was helped quickly. Will be back if I need to make a payment again!

This is the worst T-Mobile store. The manager is very rude and unprofessional. I will be calling corporate because I never experience people being that rude before.

He was wonderful helper... he is deserve the manager position... I did not get from the manager that much help but I did from him.

Terrible customer service. Unprofessional and outright disrespectful. After being made to wait over 30 min while they casually spoke with other customers, long enough 2 other customers left without even being spoken to. I asked employee Betsy to accommodate asking a coworker who had arrived before 11am to making a payment considering it was after 1110 and there was multiple customers waiting. With a great deal of undertone, Betsy told me I can make my payment over the phone with customer service. This is not the first time these employees have responded unprofessional to myself, a regular patron, to myself and while i have been in the store.

Excellent place! The guys are super pros and very helpful specially Zelda which helped us going through everything in minutes

Very lazy people working there

Worst customer service. Wont come back here again.

I should have read the reviews. The store is either understaffed or the staff isnt good. The staff will keep coming to say well be right with you but waited over 30 minutes and couldnt get the phone I wanted. Go to another store.

Either theyre all new or they dont get trained. Unless you can walk them through your transaction, go to another store.

Bunch of crocks, they tell u promo over the phone then they try to sell u something else when u get there real dishonest sales cons..

Walked in the store was not treated by the employees and they have bad custemer service and they have un professional services and horrible service definitely need work on their customer service skill and the manager on Nov 07/2020 is unprofessional

Kayla is great she always takes care of us when we come in.I will always come to T-Mobile with employees like her!!!!

Great customer service and solve my problem

Guys are very nice

Angie was great! I came in and I got a iPhone 6plus, and she had to hunt and search for the color I wanted. She even broke a nail in the process, and trust me them claws were not cheap. They were stunning. I felt so bad. She helped me quickly and was very knowledgeable. She was in on her day off too. She was a great person to work with. When ever I need to go to T-Mobile, this will be the store I go to. The young lady checking people in was bright and welcoming. It was a nice experience. We were treated like they were our friends. Fantastic customer service.

The guys was so frendly,T-Mobile have very very good deals, thanks!!!

These are the slowest bunch of people Ive ever encountered. Dont waste your time here. Go to another t mobile

Both times I have been here the associates working at this location have made derogatory remarks against T-Mobile phone and web customer support. The ironic thing is that I have never had an issue with 611 nor web chat support, but I have had this store cause issues on my bills at least twice.The first time I simply upgraded a phone. In doing so the associate ended up adding an extra data service to a line that already has far more than enough data allotted. This resulted in a few months of increased charges. Yes, I should have noticed, but I feel that I shouldnt have to carefully scrutinize every bill to check for items I did not request.More recently I went in to buy a Gear watch. I had talked to 611 support to get answers to a couple of questions. In talking with them, they pre-added a line to use the new watch on. When I went to the store and told them this, their response was oh the central support guys are idiots and never know what theyre doing. The associate added a second line and didnt remove the first. Had I not noticed, I again would have had an extra service I had not requested. Im sure it had something to do with commissions. When I called 611 to have the line removed, the support I received could not have been any better.The billing errors were not terrible, but I dont care at all for the slanderous remarks against their own company. It is especially foolish considering the issues I had with associates that werent even particularly friendly. I felt as if I was being degraded because I talked to 611 first, and because I didnt want their accessories.I wont be back. I actually just bought 2 new phones and did it online. While I had to wait a few extra days for delivery and then to activate, it was a painless process.

No one could help with anyrhing and they change staff way ro much

Never had one problem when going into this store!

Not helpful, rude, helped other people even though I was in line 1st and didnt know how to answer any of questions. Like what a joke establishment

Called the store location asked if they had a product in stock they said yes took my lunch break drove over and they say they dont have the product I was looking. Dont waste your time going to this location.

Both associates were very friendly. Upgraded to another LG.

Great team... Helpful and pleasant - they seem to genuinely want to help. My son got the new iPhone and it had a hot pixel... Replaced with no issue.

By far the best T-Mobile store Ive ever been to. They were very quick and organized. Even with their system down Oscar and Lg managed to get me in and out. They went over and beyond.

HORRIBLE PLACE!!! DO NOT COME HERE!!!!We came today after my mothers phone got stolen. we pointed which new device we wanted to buy.A lady named KAYLA, who claimed to be the manager, gave us The most horrible customer service experience:First, she didnt stop laughing with one of the employees there [While we are stressed out].Than, when we got to the register, with the device she suggested while holding the device, all of a sudden she told us that she cant sell it because they have a mistake with the inventory count! after weve been over there for over 30 minutes speaking about this specific device.Not just that, SHE LIED STRAIGHT TO OUR FACE, telling us that this is the last one from this specific model IN THE ENTIRE VEGAS VALLEY. Than, proceeding with her nasty attitude, she gave us a different phone, telling us to buy that. But what do you know - they didnt have that one on the display so we didnt even know what it looked like. We told her that we want to take it out the box to see what were buying first, she says no I cant let you do that. HOW THE HELL CAN WE BUY A PHONE WITHOUT EVEN SEEING IT??? she said you have two options: either buy this phone or leave.We left this place very upset. Went to a different branch, and what do you know- of course they had the phone that we wanted to buy from the beginning at stock [and a lot from it].DONT EVEN BOTHER COMING TO THIS PLACE, AS THEY LIE STRAIGHT TO YOUR FACE WITHOUT EVEN BLINKING!!! ESPACIALLY KAYLA, SHE IS VERY RUDE AND UNPROFESSIONAL.. ITS A SHAME THAT THIS GIRL WITH HER NASTY ATITUDE IS THE MANAGER!!

Need to come sometime before the store actually closes. And probably not on fhe weekend. When is the best time to talk to someone about any deals that are going on?

Great Store and staff. LG and Kat were fantastic. I needed to switch 6 lines from AT&T and they spent many hours making sure everything was perfect.

Ive been to the store several times and I get the best customer service . I would never change. They go beyond to make sure I get the service I need . I recommend to anyone . My two favorite associates are Karen and jeimy who happened to be bilingual and assist me with everything. Very impressed

I would like to say that I definitely had the best customer services here. The sales guy is nice and very helpful. I would always come back to this store.5 stars for you guys good job !!!

The worst store among t mobile stores. Very very poor customer service. Bad attitudes and characters. I been different state t mobile good. But this place wasting time only. They didnt have clue and how to give better customer service. Its 21 century.Even if one star is too much this plac!

They took my name down told me Id be next & to just stand there until someone called my name. And then proceeded to help everyone who came in after me BEFORE me. Typical T-Mobile experience was there almost an hour & left without getting the problem fixed was told maybe just get a new phone? This phone is less than 2 years old. And just a p.s. DONT go paperless it just causes all kinds of problems.

They are very slow to serve costumer

Our experience @ this T-mobile store was very cool. Kidist was our helper and she was very helpful.

Wonderful experience. The salesperson was absolutely wonderful. Very knowledgeable and helpful. Very very nice

NEVER come to this location at Tropicana and Jones!!! I needed a new phone because mine had broke. As soon as I walked in negative vibes and negative poor poor customer service! I have been a loyal customer for over 4+ years and never have I ever wanted to walk out of a t mobile store so badly! The ladies that work here are RUDE with no kind of customer service whatsoever as well as the guy who showed that he had lack of knowledge on phones and had no desire to help a customer choosing the right new phone other than give the up most ridiculous service I have ever gotten in a T mobile store. NEVER will I be back! And neither should anyone else bc no one deserves to be treated like this at any place!!! Don’t care who YOU are if you can’t work in customer service or hate your job QUIT!!!

Catherine was so helpful with us. We had complicated situations with our fones got hacked and she was able to resolve it all. Thank you so much.-Sheilla B.

Nice new venue still has that new car smell. Always have a good time working here.

Was overall great service and the girl who helped us was a great sales person and gave us the best deal possible!

Today I was helped by Terriel at this Tmoblie location and he is fabulous!!! He took time to make sure that I understood all of the details of my transaction and stayed by my side to help me sync and coordinate my new purchases. He thoroughly enjoys his job and it is obvious. Any time I come to this location I will be searching for him.

Im THANKFUL i dont have to go to this store at all, I just needed to find a nearby tmobile store at the time to pay my bill. Extremely rude tmobile rep whose name i did not quite catch as I was taken back how rude he was for no reason. He had braces, a strange monster neck tattoo, wore glasses and had a stank attitude for no reason. After I paid my bill he said BYE how about, thank you and have a nice day? Do you really have no customer service skills at all? Do not act like Ive interrupted your unimportant conversation to pay my bill. He was very short with me and had an attitude. He needs A LOT more training. I wish I could give no stars, he ruined my experience just by how rude he was. Glad i do not have to return, EVER.

A representative named George was very kind and helpful. He had the best customer service I had ever seen. He is like this with everyone. He was the only one to help the rest were horrible they should fired, the worst I have ever seen. Plus they look clueless. If you go to this shop always ask for George.

Not a corporate store... horrific customer service. Do the research first and go to a T-Mobile store that is corporately owned, you will be glad that you did. I have been without a phone now for 3 days because of their overwhelming incompetence.

The clerks there are not only incompetent but also very dishonest. I bought a prepaid sim card which is not working on my phone and they should have told me in advance because they knew it wasnt gonna work their 4g LTE with my unlocked phone. Plus, I was told that my plan was an auto-pay plan but I found out that it was not. My cellphone stopped working and I had to go to another shop to find out that I need to pay for the next month in advance in order to make it work! I dont know about t-Mobile in general but...Stay away from this shop!!

Not happy

They deleted all my contacts after telling me it wouldnt happen great.

Five stars to Ms Leidy Layna...Kudos to her & her Reps for fixn what Corporate messed up...very professional and a gifted multi-tasker! Her experience will take her far...keep up the great work! Hope to see you have a bright future! Than you!

Very poor customer service, l went there Sunday around 11 am, explained them that l would like to change the service, Service Representative was not sure about the details and didnt give me enough info, finally they charged me 35 dollars and told me after 2 hours, l should have my data internet back, l didnt have internet after that time!When l came back around 6 they said l can call customer service or other branch. l drove many miles to find another open T mobile in Maryland st. He was a Nice guy, gave me enough info and said there was just need for a 15 US dollars to keep my number!!! and the money wont be refunded from T mobileBad experience with T mobile at this Tropicana branchother thing, The speed of data was very very slowwwwww!

Buy one get other free Galaxy S8 not true.You need 5 lines to get one free phone.We are 4 and have family plan already and we dont need another extra line just for one free phone!

Karen Flores helped me immensely . Thank you so much for making my the Mobil experience delightful.

Worst customer service Iv ever recieved. Michael the older gentleman talked to a family about los Angeles for 30 min while i waited in line patiently. The entire staff needs to be re worked and a few people tired or swapped because this is horrible. Some girl stayed on the phone and had a conversation at what sounded like another co worker. Its 4:45pm on 7/7/17 whoever is on staff needs to be talked to.

Great service helpful staff bought my iPhone 7 plus and staff was very knowledgeable.

I would give it zero stars if I could..horrible customer service. .waited a half hour before even greeted.. I just walked out took my buisness elsewhere.....

Only one person working. But two other people are in the back and there are seven people waiting. One keeps coming out and is very rude! I will not come here again.

Oscar was very helpful, and we had hardly any wait. Good store.

VERY CONFUSING STORE MANAGER !!!!! MIKE DELIVERED A POOR SERVICE !!!!!!The store manager Mike mislead customers by not telling them if they change numbers they have to cancel themselves their plan from other carriers. So after 2 months we got a bill from AT&T and Mike simply told us he couldnt do anything. Mike just didnt port the number from AT&T.When I told him he didnt let us know about that he simply lied. We were 2 in the store and none of us understood, so Mike is a pretty confusing guy and remember that he is the store Manager !!!!!

They had no phones and they wouldnt order anything that we asked just said they might not get anything because its not as popular at their store (we are talking the Galaxy 9 and the new LG G9)

Unknowledgable, poor advice.For starters, Im unhappy with the Galaxy 7, which they pushed on me hard.Mine had software problems. The time/date setting were way off, giving me weather from Madrid, and misdating texts, making texts difficult to find.I went to the location to see if they could help me find my texts (which were misdated somehow, and buried in the wrong date).They pretended to know the answer(had zero clue), which exasserbated personal and business problems I was having, being unable to effectively text.I finally called Tmobile and talked to a tech (which they never recommended, and which would have saved me a world of trouble).The tech knew the problem (the Galaxy 7 sucks), and showed me how to fix.I dont know is a reasonable thing to say when you dont know. What I got was unreasonable and unprofessional.On the positive, they had many staff members there, so I didnt wait long...this is the only thing getting them that second star.

Hit and missed sometime i get good service sometime i get the best service or worst service is all depends upon their mood.

I purchased a supposed brand new phone about 2 days ago, and paid over $150 to get a new phone to end up with a phone that was cracked and not even 24 hours later I went into the store again and show them that the phone they sold me was broken they refused to help and yelled at me and my mother and told me I was stuck with the phone and the manager and employees where beyond rude and where screaming at me. I was told when I called customer service that I would walk out of the store with a new phone and was lied to. So never going back to T Mobile and will definitely take this to upper management. they need to be coached on how to speak to their customers and how to resolve issues because they do not have an compassion nor do they have respect. Do not recommend this store at all.

Came in today just expecting to change my microsim to a nanosim but Terriel and Karlin exceeded every expectation I had. They were so friendly, so nice, I wish I could give more than just 5 stars their customer service is worth a million more stars. I love them, definitely come in!!!

Angie Andrade.has great customer service, very friendly and everybody else was super awesome.Angie even had my sister dancing all night. Angie is Beautiful and very had working love her. Joseph Duru. Ngozi Beatrice Duru. thanks so much for the service.

I just want to say that this store everyone is so nice i went in to get a new phone and i spoke to oscar c and he was so helpful telling me about the phones and i got a new phone and he helped me setup everything i was upset that i wasnt getting my pictures transfered to my new phone and he said yes u can and he transfered my pictures to my new phone i just wanted to say great customer services and at this store they know what they are doing.

Service Representative dont know the plans and consistant poor costumer service

Trash service cant even help you

Very poor service they dont even know what they talking about this office is located at Tropicana and jones they sucked

They have so disrespectful customer service & They only treat the costomer untill buy a new phone!

Worst costumes service ever I went to this place and waited for more that 30 min not one assisted me, I just left, so bad

Amazing store, great customer service and staff are very friendly!!

Horrible lack of commuication customer service tells you wrong information then have you going in to the retail store looking like a idiot

This location has terrible service. Dont even bother coming here for help. Its crap!!!

Long wait times with one person manning the place with others in the back on a “break” when there are 8 people waiting.Badly managed overall. Go to other T-Mobile stores.

Awesome customer service very friendly and helpful.

Long wait time to even get greeted

Very helpful Team there.

These people are worthless everyone of the workers even your manager. I have so much hate for this tmobile location. NEVER WILL I BE BACK.

Its great customer service as well

The aditud of the employees are really bad they try to make you buy a new phone when you not need one other then help you to set the one you have

ANOTHER ONE, WORST CUSTOMER SERVICE EVER, LOOONG WAITS

Worst service EVER i have come a few times and only in this location they have the wost attitude ...

Good service, very helpful.

Staff is friendly, small store so it can get kinda crowded.

Always busy a pain to get in and out of the parking lot.

Pretty ghetto store.

I went there for returning my note 7 and they just dont take that service in that place said I have to go exclusive *t mobile* store to do it.

Worse costumer service and store looks old and messy.

People are nice and friendly

Very slow customer service. 3 people working at once and I waited for 45 minutes. Very disappointed. I wont be coming back to this location anymore!!

No knowledge of their products

Ive been to this store several times because its close to my house but they have the worst customer service every time since I dont like driving far I have no alternative but to cancel my service with them they ignore you when you walk in theyre attitude is so rude these people shouldnt be in customer service at all.

Clean helpful nice