This is the most stupid store i have met i the last year. 3 of us were waiting in the entrance of the empty shop. And the old lady guard didnt let us in only because sales assistant girl was busy on the phone!!! 15 minutes!!!!When we turned around and went away the guard was happy because the problem was resolved. Best client orientation ever!!!

We went at the Forum Shops location not knowing we needed an appointment. We flew all the way from Seattle & my son really wanted to buy something from them. We waited patiently for 30 mins. as we where told by the associate that if there will be a No Show, he will let us in.... & he did, eventhough the costumers showed up. He was so nice & help my son to find what he really wanted. My son went back to Seattle with a happy heart.

My first time in Vegas, visiting from Arizona just to visit the Chrome Hearts store. Had to schedule an appointment due to the pandemic which was perfectly okay with me. As soon as I walked in I was greeted by Dominique and her customer service is out of this world. She is so passionate about her job and it shows. I asked for a tour of the store which that took her by surprise due to the amount of people now a days walking in just to buy items to resell not caring about the vast history/culture. An hour and 45 minutes later Dominique and I are still walking around the store while trying a lot of the items on. All in all the amount of care from her was nothing short of amazing. I came for a few pieces of jewelry and got exactly that and then some. Appreciate everything Dominique.

Not sure on why there were negative reviews, but I found the service was great. Service and selection was as good as the LA store! Got exactly what I needed for the items and left the store with a couple of great pieces the first day. Note: The store is open late so for those late shoppers, this is great.I went back a second visit the next day, service is great as I dont have a clue for the additional gifts. Thank you Kristy for being patient towards a fashionles shopper! Youve been a great help these last two days and made me feel at ease while shopping here 😁

I see a lot of negative reviews or people saying how bad the customer service is.. that is ABSOLUTELY NOT THE CASE. I had an AMAZING experience, it was my first time in a CH store and I was hesitant because of it. Every single Person in the store was so helpful and not a single person was pretentious or didn’t make you feel welcomed. I will definitely be going back every single time I’m in Las Vegas.! Absolutely beautiful experience

Kristy and Edwin are the best! Nothing short of professional and very knowledgeable, something I appreciated a lot about the two of them is their immense amount of respect and passion for the brand and what it stands for. A truly unforgettable experience, will definitely be coming back again. Thank you all! - Nate and Fam

Anyone know how much a necklace goes for at chrome hearts?

Absolutely absurd, came all the way from Chicago with my daughter who’s a signed model/actress and was told she needed an appointment to enter the store. Upon calling the store was told on a Saturday that no appointments were available until Monday. Now, in the beginning of the conversation I informed the staff I was from Chicago and was only trying to purchase a bday gift. Exceptions should have been made. Especially considering this is a travel town and I followed protocol and called to make an appointment as was requested. Not cool or professional at all. Bad customer service experience!

Julie helped us and was very nice so nice that when we left to continue shopping else where we actually came back to Julia to get more !

Great experience! staff were very friendly and knowledgeable.. i needed a couple sizes from the back and the guy made sure i was accommodated. will return soon!

I never get why people give this place such bad reviews, Ive been to this location 3 times now and every time Ive had fantastic experiences. This was not my first time purchasing from CH (purchased stuff from their LA location which also had fantastic service) but my first time from this location and the service was excellent! Abraham was not pushy and offered help but let me browse in peace and quiet, he showed me the location of some pieces I wanted and offered my friend and I water. He then helped me get different sizes for a shirt I was looking for and was patient as I continued browsing the store. The atmosphere and design of the store is awesome, will be coming back every time I am in town!

Im not sure why this place is getting such bad rep, their workers are nice and friendly. They spark up great conversations. I have bought two rings in the past 2 months and their service is great.

Really bad service, i paid a 1500 belt that never receive, im still asking for my money. FRAUD

Thank you for helping me, Faith! Love my CH hoodie

Poor service and unprofessional workers. Had money to spend but they were too busy with their conversations. Overly pretentious employees with poor customer service. I’ll take my business to the Los Angeles store on Robertson Blvd.

Unique store. Service was ok, but could be better. The store in Waikiki is staffed substantially better.

Worst experience ever. I asked for the shipment and the package was lost. I called them so many times and never got a reply. They promised that they would call me back but just disappeared. Worst experience ever

Nice stuff and very helpful staff. Will be back!

Super expensive but makes your special someone happy

Worst customer service I HAVE EVER had.I purchased a passport holder by email which is $1150 for a gift to someone. However，when I received it，they put it in a plastic zip bag. No box，no paper shopping bag，nothing...So I called them to ship me a paper shopping bag so I can put the holder inside to give it as a gift.They reject me at first but later they said they can do it but they must charge me $15 again as a processing fee.？？！！？？Im so mad and be offended with how they treated their customer. And they told me that its their policy not to ship the paper shopping bag and I should ask them first if this seems very important to me.？？！！？？WOULD NEVER BUY THIS BRAND AGAIN！

Bad customer service, they just staring at you like you’re gonna stealing things even most were locked. When we walked to back and a little bit invisible, they run to us and keep watching with no smile. Feels uncomfortable and disrespectful.

Young hip hop stars acc....

We walked in with money to spend, not one of the staff even said boo to us. We spent our money somewhere else. Too many options to be treated like we were invisible. Screw this place.

Really really really bad service。we spend money here. And the people were just so freaking mad. NEVER COME HERE. Spend your money in somewhere else.

Customer service is the worst in this place. Crappy, over priced, tacky garbage is all they sell in there. Non refundable gift certificates during the holidays. Take your money elsewhere. The owner of this place should fire everybody and replace then with staff who dont have attitude issues.

Disgusting service I have never had.Stupid staffs.

Horrible service！！！ Spend your money somewhere else.

The service as bad as LA store, They do not care about service might because there are so many people chasing it, wish the management do something about it, there are many fashion brands catching up, and CH will lose their customers.

Unique in the planet

Bad service

Very good services Brendan!!!

Horrible customer service

Great

Customer service is great!

This was the best service. Polishing silver carefully while shopping is also the best customer service. Faiths customer service is the best memory.

The service attitude of the clerk is very good 👍