I just had recently moved to Vegas and was only looking for a car. Ended up Driving away with a 2021 Accord. The team at Honda West was really patient and very informative about the many buying options I had. They worked with me one on one to see what buying option would best fit me. Luis Perez, and Yosbel Corrales helped me out from start to finish even though I ended up staying after hours. Theyre the best! Ask for them. Also, Ted Trevino (finance manager) was very dilligent in helping me understand everything that I had signed and agreed on. The whole process took no less than 5 hours. If youre in the market for a car, highly recommend checking them out!

Very professional .. walk in service faster than i thought… the guy last name SLATTERYhelp me a lot so honest of what i need to do … he’s so good answered all my question i was satisfied. Be back again…

Jilmar made this car buying process really easy. He was able to work things out for me even with all this craziness due to covid and the chip shortages. He communicated throughout the entire process and gave me a great deal on my civic. Thank you Jilmar :)

We did not care for the entire buying process. 7 hours at the showroom and not coming home with a car was not ideal. FYI, it is much MUCH harder to buy a car vs financing it. We were asked about financing no less than 5 times. I feel had we financed, we would have had a smoother experience. As it was, we paid for the car on a Wednesday, had confirmation the wire transfer was done and complete the same day, and we didnt get our car for the two days it took for Honda to confirm receipt and of the funds and for them to be internally transferred to the local dealer. We were pushed, again, before we left without the car, to make a backup financing contract so we could take the car home right then. It was not ideal. I feel the purchasing experience is geared toward financing, not outright purchase. Dimmed our excitement over everything. Im giving 5 stars because Sergio deserves every one of them. He really was the light in a rather rough day. The showroom was immaculate, as dealership showrooms are want to be. They had very clean restrooms, snack machines. The service department looked clean when i walked by. They had a charging station for phones and we were offered beverages all day. Aside from the mess with the purchase, the rest of the experience was great. I was brought to my new car and shown how to work everything. Sergio was incredible on that. He delivered my car and again offered to show me anything. I stopped by the day after we finally got it to get paperwork and he again, answered my questions. The service is incredible. Everyone was kind and knowledgeable. Just finance youll have a wonderful experience.

Randy was very professional and extremely helpful throughout the process of purchasing a vehicle. I highly recommend this dealership for anyone looking to buy a car.

Horrible customer service after purchasing a lemon. Thought by going to a reputable dealership we wouldnt run into these types of issues. Since purchasing the vehicle 6 months ago. We have taken it in 3 different times. brakes noise took it in stated no issue with brakes still squeals and grinds. from the moment we purchased then the window motor went out and then the battery died right behind it so weve put more into this vehicle in less than 6 month. Dealer ship taking no responsibility stating to bring back in vehicle for a trade in. Have paid out more on repairs than on payments never purchase a vehicle here. They sang us a beautiful song when purchasing this vehicle for our daughter. Thinking even if used buying from a good dealership. Thinking our daughter would drive safe and in a reliable vehicle.The sales guy stated best purchase vehicle went under thorough inspection. So eager to sell us the car when I emailed him the issues with vehicle response was im on vacation on return will get to the bottom of it. Still waiting on call back. Horrible customer service!!!. Dont purchase anymore lemons from this lot! Mind you when I was charged to put tape on window. They returned vehicle with warning ⚠️ light on. Horrible! Horrible! Horrible!What a joke trying to be sincere or like they care for the customer. Ive been waiting on a call back since August from Darly the guy who sold us vehicle. Waiting on service Manager and dealer Manager. I saw your response Honda. With much hesitation I called, trying to give them a chance again. 2 days have pasted after leaving my name and phone number still havent received a call back so apparently there is no concern for your customers or satisfaction! I mentioned my daughter is only 18 and got Bamboozled with a lemon car. paying for a brand new battery brakes are squeaking after she took it in and they said nothing was wrong with brakes car needs new brakes and the window motor going out. Please dont go here. We really thought we wouldnt have to go through this going to a supposedly reputable dealership . People ask why does my daughters new vehicle have tape on it. Being she just bought it Honda West is what happened! Las Vegas locals please share and I hope this doesnt happen to anyone else. Terrible place and customer service.

This is our second vehicle purchased in 2 weeks. My husband and I got matching his and her Honda Civic Sport. Our salesman Sergio was very patient, helpful, informative and accommodating through the entire process. He delivered both cars as requested. He is very knowledgeable and friendly. We look forward to doing more business with Sergio and Honda West!

Nate Phan was exceptional. Well represented the Honda courtesies, efficiencies, confidence and overall superior service

The process was very easy, quick and straightforward. I highly recommend this dealership if your looking for a new car make sure to ask for Eric! He took care of me and I would recommend him to anyone that is interested in a new honda.

Everyone was super helpful. I didn’t not have an appointment but there were two guys that were super helpful greeted me right away! Salvador was really kind! My experience was very thorough and expedited so well. I was surprised how fast my oil change got done without having an appointment set. They even gave me a car wash I was very impressed. The waiting area was super clean with refreshment options. Hi I believe the service Agents name is John and he communicated with me every step of the way! I believe I was in and pit without 30-40 minutes. Thank you so much Honda and the team! I will definitely be back :)

I took my car in to determine why my battery continued to die after my alternator and several batteries had been replaced. I waited five hours at ascheduled appointment for them to tell me I needed to replace the alternator, again. I explained that I recently replaced the alternator, and asked why it took so long to diagnose a previously known issue. Later I discovered my factory engine was stolen, and replaced with an older model.If you dont want your vehicle partsstripped by underhanded, disrespectful technicians, visit a different business for maintenance.

They DO NOT care after making the sale! I purchased a new SUV from them a few weeks ago. The paperwork changed and price ended up much higher than I could have gotten elsewhere. I drove from out of state to get the vehicle, paid gas, hotel and took a long time. They stated when I purchased the vehicle that the registration and everything is included with the price of the loan. However a bad surprise came after. I waited weeks and finally figured out that I have to pay a company to register the vehicle that I had no choice with. Then after finding out, I called Honda west, the manager said I Dont deal with that. And I will have the sales person call you I waited several days and never received a response.Be aware and know who you are dealing with!

My experience was great! This is my second purchase from the dealership and they took care of just as great as the first time. My sales person, Sam, was very helpful and worked with me on finding my new car.

Mr. Eric Quezada was outstanding! Very professional and welcoming! Ms. Marisa Palmer was equally awesome! Very efficiency and accurate information!I was in Honda West parking lot Saturday morning looking for New Civic Hatchback white color.When I arrived a salesman was approaching outside of parking lot, after I told him what I was looking for, he told me they do not have any and told me don’t waste time cross town, he said No new hatchback at all. Thus, I left without went inside their showroom.Search Honda.com - Honda West have few new Civic Hatchback and 2 of them are white. I sent a request online right away. Marisa contact me within 15 minutes about the car with accurate information.Saturday (same day) late afternoon I was in Honda West paid deposit for my new car - Civic EX (CVT) Hatchback - White Pearl. Exactly I wanted :)Great experience and would definitely recommend to anyone looking for a Honda. I would definitely recommend to anyone looking for Eric and Marisa.Thanks again guys.

Our salesman Eric Quezada was outstanding! Very professional and welcoming! The gentleman in the finance department was equally awesome! Great experience and would definitely recommend to anyone looking for a Honda.

I dont usually post negative reviews, but the fact that this is the SECOND time that this has happened to me at this Honda service center, I feel that this needs to be addressed.Long story short, I went in for routine maintenance(minder B) on my vehicle, which I felt took an adequate amount of time(1 hour 15 minutes). After paying for services rendered and being told my car will be brought around, I waited for around 20 minutes while watching other customers cars being brought out until Chris(my service advisor for that day) finally came up to me and admitted that they couldnt find my keys but they were looking for them. I waited another 10 minutes and 2 more cars brought out later and Chris comes back to me and tells me that they are gonna try and make me a NEW set of keys(key fob).I paid for my services and started waiting for my car just before 2pm. I didnt get a new set of keys until just after 3pm. An extra hour of my day lost because they lost my keys and took about 20 minutes to admit that to me and I guess another 40 minutes to program a new key fob.But heres the kicker, I have to come back in on MY OWN FREE TIME to get my spare key fob at that I have at home reprogrammed because now, it doesnt work anymore.CHRIS OFDERED NO COMPENSATION FOR THEIR ERRORS.Let me remind you that THIS IS NOT THE FIRST TIME that this has happened to me at this particular service center(HONDA WEST). The first time it happened was on my FIRST scheduled maintenance appointment but they found the keys in a timely manner so I wasnt too bothered by it. The only reason I knew that my keys were lost(during the service) is because the service advisor for that day came and found me in the waiting area and asked me if I had my keys. I was shocked because how would he think that I had my keys when they drove my car off to get serviced.This is the closest Honda service center to my house but dont think I can come here again without fears of their incompetence ruining the experience.

Nate is really friendly and helpful. He is really knowledgeable and able to help me find the perfect car

Great place, excellent customer service buy 2 2021 Honda cars one for my wife and one for my daughter

Recently sold my Truck. Adam gave me a Prompt,Honest appraisal and Scott did ALL the paperwork efficiently.Great Guys to deal with and, if i were in the Market for a New Honda, The Sonic Group would be my FIRST Choice,Unexpectedly pleasant experience.THANK YOU

They were helpful with getting me a 2018 Honda Accord last year. However, I will add that you must be weary of the type of finance offers they will give you, because you don’t understand interests and percents very well they will manipulate you into a contract that will leave you taken advantage of. To provide some context, my dealer was originally going to offer me a 9-14% interest rate for financing my car, (unheard of right, mine as well buy the card with a credit card), however I am math teacher so this is literally what I try to teach my student la to watch out for. He said he will give me a deal and offer me a 2.99% interest rate for financing. However, I saw on their facebook ok page for the Honda in Henderson that new car buyers could be offered 0.99% rate. When I brought that up, the deal tried to lie (like I don’t know math) and say,” well you said you plan of paying this off in 2 year (24 months), so a 2.99% rate is no different from a 0.99% rate. (it is, potentially 3x the interest outside of paying the regular car bill). I knew he was lying as said I wanted to the 0.99% rate, ( I have great credit by the way, so that wasn’t an excuse) he told me if you wanted that they it would have to be a 36 month financing agreement. I said that was fine, since a 60 month agreement is not really smart, money wise, but everyone has the circumferences due to credit and income. I took that offer, however, I will add that the lesson to be learned here, is know the basic middle school math and correct them if need be, since they do this all day, there is no way they don’t understand interests and how that pans out on the purchaser. AGAIN BE WEARY.

Jilmar Esperanza was our sales person and he was great! We came in late on a Wednesday, and Jilmar made the process as quick and as easy as possible. He was personable and not pushy. He took the time to explain everything to us, which was greatly appreciated. Couldnt be more satisfied with my experience/vehicle.

Just bought a pre-owned vehicle from Randy & Danielle. The process was easy peasy and they were very fair. Ted papered the deal super quickly and was awesome. All of our associates were low pressure, which is always appreciated. This is our 3rd vehicle purchase from Honda West and we will be back! Thanks Guys!!

I sold a car to Honda West 3 months ago and have still not received payment. I was told 2-3 weeks for title to clear and then I could pick up a check. Dealer has blamed Hyundai for not releasing title and covid delays, but 3 months is just ridiculous. It has also been over 3 weeks since Ive received any communication from the dealership. Would not recommend doing business here.Edit: They respond with the 800 number to the dealership. Like, who am I supposed to ask for, the people already not helping me? A joke

I’ve bought 3 cars here and every time I’ve been in it’s just been an amazing experience. You need to talk to Darryl “DJ” Best Jr. he was amazing and very friendly. Answered all my questions I had. Highly recommend.

Using their online service, I made an appointment for oil, tire rotation, and an AC inspection. When I arrived at 2:30 the service rep asked what I needed done. Shouldnt he have had that information already? When I said AC inspection he said that I would need to leave the vehicle overnight as that would not be able to be completed today. Why let me make an appointment for a service that cant be completed that day? Couldnt someone have reached out to me to mention that my show time and service requested were in conflict? I was forced to reschedule for 2 days later. I feel like someone should review the service appointments and if something doesnt make sense, reach out to the customer and work something different out with them. Instead, I drove 25 minutes (each way) to not receive service and have to make that drive again. This was my first visit here and this relationship is not off to a great start.Update: We had our AC serviced because it was not blowing cold air. They told us they fixed it, and it was cooler than when we brought it in, so we thought everything was fine. A few days later, our literal first trip out in the van since we had it serviced, and when the vehicle is stopped the air is warm, the cold air is intermittently warm even when driving. For nearly $300 for the service, this is really frustrating.

Great experience! I had an appointment for an oil change. I showed up early, but Dave was able to take my car back early and get me on my way quickly! The staff is friendly, and the waiting area is clean and comfortable. I’ll be getting my next oil change at Honda West, for sure!

We are very happy with our new car and the sellers treatment was excellent, answering all our questions with very good explanations

First time to visit with W Sahara Honda service dept.......Carla my service rep was professional very courteous. I got right in and was out within an hour for oil change and transmission fluid change. Prices were very reasonable in comparison to an automotive shop in the neighborhood.......good experience and will,use them again

The sales David is a pleasant and good personality person, we just like friends to talk with each other. He is sincere and honest, he also very patient with my many questions.The financial department also is a professional and good manner young man, they both are very patient and knowledge with their job, I enjoyed my experience, and I definitely will refer friends to Honda West.Kelly kuan

I was able to drop off and pick up my car when it was convenient for me. Service was done and recall item was fixed.I have a tire balance issue from the last time I visited but you said the pulling was normal. Not sure if that’s correct but I will monitor that for the time being.

Nate Phan is awesome! He made me comfortable and relaxed. He didn’t try and upsell and worked with what I could afford. He’s awesome! I highly recommend going to him to have a wonderful leasing/purchasing experience!

Randy was informative and helpful. First time to lease a vehicle and not being a fan of the idea, it was nice to learn that there are a lot more options to leasing now than there used to be. We will see, when its time to turn the lease in, if we are as excited as we are now. The car is beautiful and we look forward to the future trips it will take us on.

I appreciate Honda West and their service crew so much. Shaun is my service advisor and he always makes sure everything I need gets done. I won’t take my Pilot anywhere else and appreciate their hard work. They truly appreciate their customers.

Honda West has the best Service Department.I had made an appointment for an oil change. Upon my arrival, I was immediately greeted by ServiceAdvisor, Ryan Johnson. A very polite and respectfulPerson. He explained procedures to me.I was directed to the waiting area, which was very clean and the chairs were properly spaced apart for social distancing guidelines.Within an hour my vehicle was serviced and washed.I am very pleased with the service I received, andwill always use Honda West and definitely ask forService Advisor, Ryan Johnson.

Went to the dealership with minimal expectations. Dealt with Mr. Daryl Best, who was attentive, professional and made the entire process seemless. Good man.

From day one Honda West has been one of the best car dealerships and service centers Ive ever experienced. The high-end car dealerships pale in comparison. Personal service is off the charts, and they make everything easy and convenient. Eric Q made buying my car a great experience (thats a first), and John C in the Service Department is the best.

Honda West customer service exceptional at all levels. We have purchased 10 or 11 vehicles from this dealer over the past 20 years or so and have always encountered representatives who are professional, knowledgeable, courteous and efficient. Would recommend anyone anytime to this dealer.

Called and had mentioned I was driving 4-5 hours to buy a vehicle as I get there I’m told it’s sold. Don’t waste your time here

I have been here twice and the service in the service department has been great - always quality work.When I was making my appointment, I did it online because I was not near my phone and it was a very slow and irritating experience.I wanted the first available appointment for a recall service, and the scheduling format asks you to choose a service supervisor before you can access the schedule. I did not know anyone, but then discovered you have to click on each supervisors schedule one by one. I did not care who I worked with and realized it would take forever using that pull down menu.In the corner there was a live chat option and I thought that would be faster - NOPE. There were delays between answers. The persons name was Belle J. I had to type in is anyone there? at one point. Then IIyass from the dealership was brought on and they wanted to call me. I asked both reps what the purpose of the online scheduling was if it required a call anyway?At one point, I had no idea who was responding to me. It was super frustrating.Normally when I have a Honda service done, it never takes more than a few hours, so I told them Id wait. No one said anything about this service requiring the whole day. That was frustrating to find that out when I got there.It took about fifteen minutes to finally get scheduled via the online chat. Do not bother. Just call. I will never try online again.Not everyone keeps the phone next to them, and it especially should not be necessary to do it online - if you claim online is offered.I even screenshot most of the exchange because after all that, I was not even confident I was actually scheduled. Fortunately it all worked out in the end.

RJ was amazing. I think I showed up about 30 minutes early and he still helped me out. I had to take my baby with me and they were so kind and parked my car off to the side instead of having me try to load my baby the stroller and car seat quick where they drop off your car. This was a great help to me and I didn’t feel rushed because there was no other car behind me trying to leave the bay at the same time as I was trying to load everything. You made the experience so much better thank you.

Bought a late model CR-V from them and the process couldnt have been smoother or easier. DJ was friendly helpful, but didnt apply any pressure. The fact that they had the exact car I was looking for on the lot was pretty smooth too.

First time going to Honda west service department because it was the closest. I had a great experience how Tyler Stedham treated me. He was above and beyond for sure!!! Explained everything very detailed ways, kept communicating with me the whole 2 days and made sure that the service I needed to be done was performed ! Because of his professionalism I will definitely will go back and maybe will if I get another Honda, I will get it from you guys! Thank You!!

Ted Trevino helped my son buy his first car. He went above and beyond. We were in an out in about 2 hours. Well stocked inventory, friendly and courteous service. One of Las Vegas best dealerships! I will be back for continued service!

Excellent service by Jason H. Young true professional.

I bought a 2019 Camaro from this dealership. A few weeks ago the clear coat near the left rear wheel began to come off. I came in and without any issue they fixed it for me within a day. So thankful and grateful, thank you!

I got my oil changed after work and it was a smooth, quick, and efficient process. Thank you Shaun for taking good care of me and my car! I will definitely be back.

My wife took our daughters vehicle to get checked. Our daughter had a 60,000 mile service done two weeks prior at another Honda dealership. We needed to replace our daughters car battery. The person replacing the car battery mentioned that she had some coolant leaking and recommended we have it checked before her drive home. My father in-law has received great service from Honda West and recommended them highly! My wife called Honda West to service the vehicle. Problem solved. Shout out to Henri Mendez for his excellent customer service. He explained what the issue was. Because it was a recent visit to another dealership (we had the receipt from the service at the other dealership), my wife was not charged for the service. Thank you Honda West for making the customer a priority and for the outstanding service!!!

Bryan and Mr trevino we’re ABSOLUTELY AMAZING!!! I came in with a prequal from capital one and the found me a rate that was literally half the amount!!! From the moment i walked in my experience got better and better! I cannot express my gratitude towards Honda West. I came in with very little confidence and left grinning ear to ear! Im never shopping anywhere else for a vehicle! Thank you

Great dealership! Darryl is the man. Had us in and out with finance under an hr. We were already pre qualified with our loan and my wife loves her new car. Yessssss! I would recommend Honda West

Quick and easy thanks to salesman Darryl Best Sr.

Dropped my car off for oil change and my car was ready earlier than expected. Karla was really friendly and answered my questions. Really appreciate her!

If I could rate 10 stars I would. Henry was absolutely exceptional. Checked in with me regularly, and at all times made sure I was content with my service experience. He is the reason I will continue to come back

I recently purchased a new Honda Accord SE. We worked with Sergio who was exceptional! All the staff we met on our visit was professional and provided great customer service. Highly recommend.

Karla the service advisor was very detailed and helpful and friendly. Brian Haffey exceeded excellent customer service. He explained all and very accommodating and knowledgeable. Both of them have a great customer service and outstanding attitude towards customers.

Honda West on West Sahara Ave in Las Vegas is the best auto service in town. The service manager Brian Haffey Is always kind and knowledgeable. He listens to your needs and concerns about the car and they do an awesome job every time I need a service for my Honda. I could not be happier with the customer service they provide. Highly recommend this place to every Honda owner. Way to go Brian and his team!!!

We had gone to 2 other Honda dealers in Las Vegas before coming to Honda West. SOOOOO glad we didnt buy elsewhere! No tricks. No funny business - like we had at Findlay/ Henderson! Got an amazing deal that beat the offered deal at Findlay/ North Las Vegas! Will definitely go back if needed for another deal!

Honda West is amazing! From buying the car to getting is serviced, the team here is amazing. Honda West can’t be beat! Thank you Chris for your amazing service and care.

Honda West did a great job. I did not have an appointment for an oil change, and they did not hesitate to make sure I was taken care of. The service advisor was happy and pleasant. He made sure I was aware of other services that were available. I will return to Honda West next time I need service.

Came here to get my car serviced for a recall service, and they were able to uncover a problem with my seat belt which was all under warranty! Shaun was my service supervisor and he was very clear and was so great at communicating.Whats also nice is there waiting area has coffee and you can walk around and window shop the cars on sale while youre bored.I was disappointed to see that the car wash at the end missed many spots and seemed quite haphazard, but I suppose I cant complain if it comes as extra.

My husband Brian and I had a great buying experience! We will definitely buy our next car here as well!

Originally I would have given them a 4, but because of this one thing, I’m forced to give them a 2. We live pretty far from Honda West. However, we bought our van from them (shout out to Sergio, who is great!!😊), so I felt some loyalty to go back to them for service. Anyway, besides a regular service check up, they did some recalls, one of which was on the sliding doors. When we took it in, they were very friendly. Unfortunately we had to leave the car and come back the next day - lots more driving! We drove back home and when my daughter tried to open the sliding door, we discovered that the power was gone. Later, when she tried to get back in, we couldn’t budge it and realized they hadn’t reattached the door from the inside!!When I called to schedule yet another appointment to repair this, the woman on the phone sounded like she could have cared less - no empathy. No comment. Just asked when we wanted an appointment. And I have to drop my car off again and come back the next day - lots of wasted time and mileage accumulation on my husband’s car to drive me back and forth. I am so frustrated! I understand mistakes happen, but Honda needs to accept responsibility and own up to their mistakes and provide compensation. At the very least be empathetic to their customers.

Randy Patterson was awesome! He was patient and took me around the whole lot helping me find what I was looking for. Once I finished all the paperwork he was thorough in going through all the buttons in the vehicle too. I had a Honda Odyssey for 13 years and never had any problems. Just bought a CR-V and am hoping it will last a long time too!

Davod was very busy but still manage to sell me a car. It was attentive and he touched up with details when I finally got done with papers and got the keys. Appreciate it! Hope I return and you see you next time!

Jilmar was a professional and polite salesperson. He took the time to listen and help find the crv I wanted. Thank you so much for making the process so easy.

Chris Lechuga is extremely professional, kind, and attentive. He makes us comfortable every time we bring the car in. He’s great at what he does and we appreciate his expertise.

Well run organization.I complimented the manager on my way out the door.Told him how smooth and professional everything was.

Went in with my friend to be her support and Bryan was very helpful. She ended up purchasing the Honda civic.. everyone is happy.

Dave took very excellent care of my Honda CRV - I was so grateful.He was professional, curious, told me what to expect, and my car was returned in great shape and earlier than he had promised!! :)

Tried to charge me 100 dollars over real price, saw a minor and thought they could scam me. Real price of an oil change was 47 and they wanted me to pay 165! don’t let them fool you!

Ive been a customer of Honda West since 2005, The GM was Larry Hamilton then, Now GM @ Cadillac on west Sahara. (Both owned by SonicAutomotive ) at that time he made me a great deal on a LX Civic, I hadnt ever owned a Honda automobile before, since then I have bought 12 cars from Honda West, the customer Service has been Fantastic !!Mr. Kevin Bushy has been GM for the past 10 years. And I Guarantee nobody can sell you a car for less than Honda West or Cadillac W.Sahara ! As Sonic Automotive owns over 100 dealerships, And Kevin or Larry (GMs) will make sure that you are getting the best deal possible !. I hope this was helpful 😎

Ryan, the customer rep service was pleasant, prompt, quick and kept a smile on his face, very welcoming.The parts rep and parts cashier was also great.

Very efficient, fast and friendly service. Great team, and professional work performed especially by Kathy Gunther! Highly recommend!

John was a wonderfully kind and helpful employee and made me feel well taken care of. I appreciate him greatly.

Fantastic! The guy that helped us was so accommodating!! We had our baby and came late and he even stayed late, after closing, to make sure we left happy!

Dont Waste your time coming to this DEALERSHIP THERES NO CARS AVAILABLE AND THE STAFF REALLY BAD CUSTOMER SERVICE.

Honda West’s CJ Young did a very thorough job on my Odyssey. There were certain things in the car that needed a simple fix and he did it! I’m absolutely happy with the way the service was done. Short waiting time, thorough inspection, incredible customer service! Thank you!

Ive come here a few times for my service appointments, and they do not disappoint! My latest service advisor, Chris Lechuga, did a phenomenal job on my car. He was on top of communicating with me any and all updates regarding my vehicle, and the service itself fell between the estimated time Chris gave me. I look forward to coming back here for my next 5k mile service.

New to the State I needed maintenance on my 2018 CRV. Honda West worked out fantastic for me. They had an opening the next day. Great easy organized service. Chris was friendly and professional. Im very happy to have found Honda West. Thank you. I really like their personal service yet very safe way in these strange times.. Ill be back.

First Of all, sales team is OK, but my experience was horrible. I got CRV 2021 hybrid. Well it’s not hybrid. I have averaged 27 mpg when it supposed to be 38. Anyway I reported the problem and no one has called me back .. number two when you but a car you don’t supposed to pay registration; to my surprise I got a bill for $480 dollar for registration. I called the dealer amd they said they had nothing to do with This .. was that a technic sale ? Who knows .. please be aware of the sales technics they use.

CJ in service department is our go to guy. Super friendly, knowledgeable, and thorough. We are always happy and satisfied with the services we receive for our vehicles thanks to him.

What car buying should be like! The Honda West Team including the e-Sales Manager Teresa Orlando, Senior Sales Consultant Sergio Aldaba, and the Finance Manager Bolun Zhang treated me with the upmost respect, professionalism, and honesty. Every one of them was knowledgable and efficiently took care of business. I was informed throughout the process constantly and never pressured once. I cannot express enough my sincere gratitude as to how well I was treated during the entire process. The Honda West team earned my business and there actions backed it up! Purchased on 7/30/2021.

Honda West is always very easy to work with. I especially like this new text feature where you can see updates on the service, and ability to sign off on inspection and cost from my mobile. Ryan helped me out with a very strange car issue today, with a very easy solution and then some. Thanks for all of your help!

My guy Chris was amazing. He made sure to answer all my questions and he was super friendly and courteous. The whole experience from making my appointment to picking up my vehicle was a breeze. Thank you Honda West.

I cannot say enough good about this dealer so far! We had a great buying experience with our salesman Bryan Jimenez . They did not have the particular car we wanted, but found it and quickly brought it in for us. Bryan always kept us up to date on what was going on through the whole deal. This is the first new car we have purchased in 15 years, so we shopped multiple dealers and brands. The Honda we purchased was the best car for the money, and Honda West made the deal happen clean and quickly. I then had a few weird problems with the car that could not be explained. We brought the car in and it turned out to be a bad battery in the new car.... hey, it happens. They replaced the battery, washed the car and had us back out the door within the hour. The service writer, James Bean, was nothing short of awesome in taking care of us in the most professional manner possible. We own a small business and we really focus on customer service. It is nice to see that some other companies value it as much as we do! Go see these guys for a new car and your service needs!

Quick service when our transmission sensor went out. A bit pricey for the labor though..

Our whole family brought cars from Honda. Us alone currently got 3 cars from these location. From family referral, we had our change oil here. I am not liking how we always getting pushed with extra services with ridiculous amount. For example our tire had a nail, they wrote down in our receipt specifically as “un repairable”. And we have to replace the whole tire. Went to a tireshop, did some patch for $10, done! It’s still ok til now.We were also here yesterday, with my sister’s oil change (bought her car Honda aswell) they told her she has alot to fix in her car, my sister said, she has a Porche mechanic friend that does fix her car. So the guy was like, then why dont you go there for oil change? Like wth. This needs to stop. After all these. We’re switching. This didn’t happen just now. Its like evertime we get there, they do desperate moves to get you pay. I don’t expect Honda to be like this. Its like i feel like i dont wana go back there cause i feel like they will just try to rip us off again. And wont refer this location for sure.Its the feeling that they give you as a customer, you wouldn’t be back.

We have taken our car to Honda West the last several years and we have always received friendly service. John Colgan is the service advisor who we ask for by name because he is honest and straight forward. He is knowledgeable and thoroughly explains everything to us so there are no surprises

Karla was very helpful helping me with my first service! It was my first time getting this done at place that wasnt Jiffy Lube or Midas and she was very informative with me on how the service will be and what to expect. She was personable and didnt make me feel like any other customer that just goes in and out a facility. Thank you Karla!

The service is great, the employees are great, and overall the experience is amazing. Thank you Randy P. aka Michigan for taking such great care of me and my growing family.

10/10 experience at Honda West. Dj Best and Wei Zhang our financial manager went above and beyond to help us get into new cars! They were patient and very helpful. Would definitely return to this location.

Good service. Sometimes appointment service line can be backed up but service techs are nice. Service is not the fastest but it is okay.

Went for an oil change without an appointment, got in fast.the service advisor Joseph was very thorough in explaining all the details regarding my pilot that needs to be done.my car was done as promised, and im very happy!GREAT SERVICE!!!

Short story: Bait and switched. They sold me a warranty that does not actually offer coverage on my car.Long story:Purchased a Civic back in February. I love the car, zero complaints about that. I also got my oil change done here, along with some other work on the vehicle, and had an overall positive experience all around. Honda makes great products.When I purchased the car, my sales associate DJ offered me a warranty called Permaplate which he claims covers damage to the seats. He reiterated several times that any damage to my seats would be fully covered, even if the seat had to be replaced entirely. Sounds great! I bought it.A few days later I was curious about the specific coverage that Permaplate offers. I looked though the package of documentation I was given regarding the purchase and financing, and didnt find anything regarding permaplate. I called DJ and we went back and forth a few times, he sent me a document with a sentence highlighted out of context. He highlighted the section that says Damage due to rips, tears, or burns is limited to the cost of reconditioning rather than replacement. but he failed to see that this section only applies to Interior Leather and Vinyl NOT FABRIC.I contacted permaplate directly and gave them all of the information about my purchase, they replied and specifically confirmed that permaplate does not cover damage to fabric seats.I called my finance person, Wei, and asked to cancel and refund the permaplate warranty. He says cancelling it is no problem and to stop by anytime, and anyone in the finance dept can help me cancel the coverage.I arrived at Honda West and asked to speak with Wei. He wasnt there. Eventually I spoke with someone and after explaining my whole situation, he says its not possible to cancel permaplate. We went back and forth and ultimately he said I have to come back when Wei is there because theres nothing he can do, and its impossible to cancel permaplate.I asked to speak with a manager and met Danielle Oiknine. She promptly had the finance rep fill out the Permaplate Cancellation Request Form (which supposedly didnt exist 15 minutes ago...), I signed it, and she made me a copy. She says the value of the permaplate warranty will be applied directly to the principle of my loan within 90 days.After numerous emails and phone calls, it has now been 136 days since I signed the cancellation document and I still have no update on if or when I will be receiving the refund.PERMAPLATE DOES NOT COVER FABRIC UPHOLSTERY. I was blatantly lied to several times, and even after they offered to help me cancel and refund the warranty, Im still in the dark. Im not asking for any free stuff or restitution for the hours of time and miles on my car that Ive spent trying to sort this out, I just want my money back for the warranty I bought that doesnt actually cover my car.

They did an outstanding service for my car on a Saturday and I didnt have an appointment. Very satisfied with the service

Nice service center, only complaint is that I waited 15 minutes for my car after I paid the bill.

My experience was amazing as usual. RJ and John Colgan are always quick and informative. Its always a great experience at Honda West.

Exceptional service..Come see Richie Vazquez

Bryan Jimenez was our sales consultant, we are very happy he help us get the rigth deal we were looking for.

Tyler was fantastic! I moved to Las Vegas in August and was looking for the right place to take care of my Fit, and I found it! No pressure approach, thorough inspection and care of my baby. I definitely trust this place with the care of my car.

Had been looking for a car for a couple of months now. Every dealership we were going was giving us the run around and wasn’t willing to negotiate. In steps in Honda West and Antonio. Antonio was straight to the point and asked us what we were expecting from him. We were able to find the car we wanted, test drive, and make the deal we hoped for in less than an hour! Every step of the way everyone was super helpful and would highly recommend Honda west and Antonio