After putting off getting a mattress for along time we finally decided to stop in after breakfast. Kim was very friendly and welcoming. It didn’t take long for us to find the mattress we wanted and so we were pretty much in and out fairly quickly. I would definitely recommend shopping for a mattress here and if possible ask for Kim.
Alex, is very professional and willing to share experience and expertise. The bed after a week appears to be all that was claimed, comfortable and supportive, time will tell!,will be doing additional business with Alex, the negative is cost.Price fixing by manufacturer is very questionable, really a negative.
We had a great experience buying a new King size Beautyrest Hybrid mattress with adjustable base...Kim was extremely knowledgeable and friendly and willing to explain all the options available.Five stars!
Alex and his team are the best of the best! I highly recommend the Las Vegas Mattress Firm at 4145 S Grand Canyon Dr (and Im being specific because you gotta go to this exact store and ask for Alex or Charla, they are stellar) and am so grateful for their outstanding service!
Had a great experience the salesman was very helpful and helped us out a lot and saved us some money thank you so much!
Alexander and Able were very nice, knowledgable, and friendly. Alex helped me get everything I needed in a time sensitive manner. I would come back again and recommend this place to anybody.
Our salesperson, Kim, was excellent. She was knowledgeable, friendly, and extremely accommodating. Thank you, Kim! It was a pleasure.
Alex is a an excellent salesman for your company. He is extremely helpful and explains everything you need to know about your mattresses. He takes all the time you need to help make a good decision. He is totally responsible for me deciding to buy the mattress I did . I was mattress shopping when I arrived at your store and after being with A lex for 2 hours I made the decision to buy.....you can be proud to employ him.😊
I AM SOOO LATE WITH THIS REVIEW😩😩Came into Mattress Firm today (01/30/2021) not really looking to purchase a Mattress. Im just checking prices. The manager Sims, was very convincing, not only with the choice of mattress, but also with the price😉 so I ended up purchasing a mattress & I am glad I did! Mattress was for my daughters birthday gift & now I dont know who lays on the mattress more, me or her lol....I think I go into her room just to lay on the mattress 🤣 Thank u Sims for your awesome help & recommendation! You are AMAZING!!!👌🏾💯
Let me just say, Alex is amazing! 16 years in the business and it shows. He is a very knowledgeable and likable guy. Not pushy at all but shows you all the options and just wants to make sure you are happy with your mattress. Overall very pleasant experience! I would definitely recommend this store to anyone looking for a mattress.
I had a great experience with Mattress Firm. Alex, my sales rep was very knowledgeable and helped me to decide which mattress would best suit my needs. I would recommend him to anyone in search of a great mattress shopping experience.
I was helped by an experienced salesman who was kind candid and no push. He was fast and helped me good. Thank you I literally wanted to go in and go home.
Alexander was a joy to work with. He was very knowledgeable and took the time to explain the company’s policies regarding delivery and returns. He did not try to steer me in any one direction, or try to tell me what I should buy. There was no pressure, just calm confident answers to my questions.
Great friendly knowledgeable salesman, Alex. Very helpful. Great products.
Alex was incredibly helpful and friendly. He knows his stuff, and we were in and out in no time.
Alex was one of the best salesmen I have met. He took his time and was very patient with my friends mom, who is very difficult when it comes to making choices. He was patient with me when I was trying to decide what mattress I wanted and helped me get the best deal. He really cares about his customers and wants them to be truly happy and does not sell you on anything you don’t want and doesn’t pressure you at all. If you are looking for better sleep come here and see him when he’s working on Grand Canyon and flamingo
Go see Kim. So helpful and pleasant
Lately I wake up feeling like an 80 year old woman with back pain. It was time for a new mattress! The first store that my fiancé and I went to was this location. Abel was amazing! He was friendly, honest, and mindful of our price range and what we were looking for in a mattress. He never once pressured us into buying anything that we didn’t want to. We can’t wait for our new bed to come home! Highly recommend this place if you are looking for a new bed. It’s worth the investment.
After researching several mattress companies, we have to say that Mattress Firm offered the best product, service, and financing options by far. Please ask for Sim Hall at this location. He made the process easy to understand and ensured that we felt valued for our purchase. Highly recommend!
Alex was very honest and gave us all the information we asked for. He was not pushy or salesy. He was kind and relatable. We will be back for our next bed purchase! Thanks Alex!
Kim is AMAZING! She took her time with us and helped us make a great decision. Thank you so much Kim 😊
Just made my second purchase here. They seem to always have the best prices for what I’m looking for. The staff is friendly and knowledgeable. I wouldn’t hesitate to work with them again!
I had a great experience today! The sales manager Mr. Alex was knowledgeable about the product, kind, patient, very attentive, he helped me to stay in my budget and made sure the bed I chose was the perfect one for me.
Kim helped me and didnt make fun of my dumb question :). Definitely recommend mattress firm
Dont buy from this company. They have the worst sleep trial and return policy in the business. I didnt realize it until after my purchase was complete unfortunately. Learn from my mistake. I had to look it up on their website because it was not even on my receipt. There are so many mattresses you can buy with a risk free sleep trial, not this 20% restocking fee, plus $99 delivery fee nonsense. Youve been warned.
I had a very good experience. Tried out all the beds until I found one that both my wife and I liked. The salesperson Kim was very friendly and courteous.
Alex the store manager is AMAZING! He is so knowledgeable about all of the products they offer. Easy guy to talk to. No pressure and he’s super patient and attentive while also giving you space to roam around. We were walking around laying on all of the beds. It was a very comfortable environment and experience. Being this is my first time mattress shopping. We had a great experience and found our dream bed! Highly recommend!!
Alex Gruber is great, very informative and listens. Doesn’t push you into anything and takes time to help you out. Not very often I see that today
Alex was very nice. He was so patient with me and my family when we came into the store. At first I did not know which kind of mattress I wanted. Originally I was only looking. In the end I bought a brand new bed and could not be happier. I definitely will shop at his store and would recommend anyone to come visit and shop at his store on Grand Canyon and Flamingo. He was able to get a delivery date the next day for me. Delivery was also very good. I think Alejandro was the lead for delivery. The link to track when my bed would be arriving is also great. Even though they gave me a window time frame I did not need to wait around the whole 2 hours. I could see when I was next and be available when they arrived. They delivered on time. There was a minor issue with one of my items and Alex was quick to fix the issue. So I ended up buying some new pillows when I went to the store as well. It will be my first night sleeping on my new king plush pillow top beauty sleep pressure smart bed. But so far I can already say it is so comfortable and my biggest complaint may be not wanting to get out of bed.
Tonight we went to the Mattress Firm on Grand Canyon and Flamingo. Alexander was one of the most kind and helpful salesmen we’ve ever had while purchasing a mattress. He was extremely patient with my difficult mother who was very indecisive. He helped us get the best mattress that suits her needs and I look forward to come back to get myself a new one. If you’re looking for a mattress, make sure Alexander is working or you’re missing out!
Great experience. Alex was friendly and professional. Will definitely buy from Mattress Firm again.
Quality establishment with mattresses fitting all budgets. Alex Gruber is a pleasure to work with, and is super knowledgeable and accommodating. Highly recommended!
Had a prefect service.Alexander is a professional competent and very good person.He explained to me all the different products and his knowledge is very high.He made the difference and gave me a very good and pleasant time.Thank you Alexander.Enrico
Alex was very knowledgeable in all aspects of what makes a great mattress based on what you told him what type you are looking for.
Alex was FANTASTIC great guy extremely knowledgeable and very honest.Mattress Firm needs more Team Members like Alex. Keep up the great work!
Alex was very knowledgable and knew what he was talking. We were greeted and told what deals were going on. We ended up with a great mattress for the long run. Thank you Alex for helping us.
Alexander was phenomenal!As soon as I walked in he greeted me with enthusiasm, I ended up purchasing a tempur-pedic! He was extremely knowledgeable and helped make the process easy and fun. Would recommend 11/10
I had a wonderful experience at Mattress Firm! Very friendly and professional staff, were able to find me exactly what I was looking for at a reasonable price. I would definitely shop here again.
We made the entire transaction over the phone and Alex, the store manager, at the Grand Canyon branch was very helpful. He’s very knowledgeable, helpful and courteous. He made our entire experience very seamless. Thank you.
I am a return customer. Both time I experienced the same thing. They were not just trying to sell you something. They were passionate about their customers. 😎
Mattress buying can be a very nerve wracking and overwhelming experience with all the different types of mattresses out there nowadays, but the store manager Alex was a great help in educating me. In fact, it took me two trips to this Mattress Firm on Flamingo, and lots of questions, before I finally made my choice, but he was very patient and made me feel comfortable.
I had such a wonderful sales experience. my sales associate Abel went ABOVE and BEYOND to find the perfect mattress to suit my sleep needs. he was knowledgeable, patient & kind. there were a lot of great questions he asked so we could narrow down our top 3 options. there are so many choices, i would have been lost without some direction. I had such a great experience here. my mattress will be delivered in 5 days. I hope the delivery experience is close to my purchasing experience. i was pleasantly surprised since i feel like most places you go lack any kind of personal service. it far exceeded my expectations. the store manager Alex was also super nice! i would highly recommend coming here it buy your next mattress. i hope this was helpful to anyone looking to get a mattress :)
Good products, decent pricing.
Very content. Service was great! Salesman was friendly and professional
I have never bought a mattress at a mattress store. Sounds strange, huh? What an eye opener. I had just ordered a mattress at Macys but my husband brought me here for a comparison. Boy am I glad he did. I was a bit difficult at first having shopped for the past 3 days for a mattress. The ladies delt with me with patience and poise. Not only did I get a mattress that better suited my aching back, but I saved money! Thank you Mattress Firm.
Alex is wonderful.
It was a pleasure to deal with Alex! Very friendly, helpful, and knowledgeable! He made it both an effortland seamless process - thanks!
Alex was great, no pressure and very knowledgeable.
Alex was wonderful! Love my pillow!
I visited this store today for the purchase of a third mattress set. It was a great experience again with Ashlend. She listened to my sleeping habits, suggested a few options and then worked with her manager to provide a great deal for a repeat customer. I will visit this location and tram again with any future needs, and I highly recommend this location for the attention to customer satisfaction.
We purchased a queen mattress here for our casita in 2017 and knew we would return to Mattress Firm when we needed a new king mattress. The customer service was already great, but in these times of social-distancing and masks, the team was at an even higher level. They are very knowledgeable about the product and answered all the questions we had. They made every effort to make our purchase and delivery go smoothly.
Alex was so very helpful and an expert in providing all the information necessary to make the best choice. I will be recommending Alex to anyone who needs to purchase a mattress!
Great experience from the phone to Oerter from the store to the pick up at their warehouse location. Super easy. Super helpful.
I came into the store a few weeks ago to purchase a mattress, and I couldnt be more happier with my mattress and the overall process. Employee Ashlend was very helpful and knowledgeable about spine and health, and assisted me in picking a mattress that really suited my needs. Im so happy to have had such a pleasant experience and I cant stress enough that this is the right store to shop at c:
I spent 21/2 hours with Alex understanding the purchase I was about to make. He did not pressure me, and he did go out of his way to help me decide. I appreciate the follow up after sale . My decision was a good one
Alex was amazing. He has a lot of experience and was super helpful. We are very happy with our purchase.
Walked in to mattress firm to browse around but wasn’t expecting to feel so welcomed and attended to, especially by Ash. We went through all the pillows that fit my individualized needs and comfort. It was a great experience. I left feeling so satisfied with my purchase!
Alex was very informative for helping me buy my first mattress!!! Highly recommended
Were very knowledgeable and very helpful throughout the process. Made it a good experience for choosing a mattress.
Store manager Alex saved me $700 in sales and was very attentive. I appreciate him very much!
Great experience! My sales person Alex was extremely knowledgeable and friendly... I would absolutely recommend purchasing your mattress here.
Honestly, went in, got some great advice, had some amazing sleep with my new temperpedic pillows.
Got in and out pretty quickly with Mr. Gruber’s assistance. Ended up getting a nice queen size memory foam mattress for $500. Can’t wait for the delivery.
Gary was very knowledgeable. There was no pressure. He was just informed, helpful and efficient. I really appreciate it and cant wait to pick up my new bed. Thanks Gary Klein!
Special thanks to Ashe, Isaac,Kim and Alex for the friendly, super helpful customer service. And their delivery team of course 😁😁. I need a couple more beds and when its in our budget I will be returning.
Good products, sales people seem knowledgeable and very friendly. Bought a mattress to be shipped 3 mos later and out of state and there were no issues.
Ash was a wonderful salesperson, had a lot of knowledge and was very kind during the entire process. I appreciate her good work and for assissting me so well!
I am super pleased with my purchase. Ash was the nicest sales person ive ever talked to. Very knowledgeable and knew everything there is to know about matresses definitely will buy again! Thanks
Alex is the best salesman ever I follow him to each location he moves to because he knows the product inside and out. I am a designer and I look for quality product and a good price point.
Excellent service
Ash,the agent in sales. simply the best of all the reps, 5 in all, by far the most thorough, patient and knowledgable.
Alexander was honest and very knowledgeable of the beds, my wife and I no longer have back pain, and her sciatica has calmed down tremendously. Definitely reccomend talking to Alexander when you shop here!
I want to say thank you again to Abel Dasilva for helping us to choose the best matters for our needs.
Alex the sales guy is pure class. Great & helpful guy who would certainly be the reason I would purchase at that store
Alex was a great help and very knowledgeable with the product. Made the decision that much easier to do. Thank u Alex
No different from the rest of em. Smiling when they are trying to sell you and hissing at you if you didnt buy.
Ash was simply amazing
The bed I bought is like sleeping on a cloud
Folks working there are clueless
Great Customer Service
Smart area
Same as the rest of them
Great