Beware! Paid to have three trucks wrapped. They got two completed. Went to drop off the 3rd and were told their machines were down. Went back at a later time and were told they did not have the correct size wrap and we would have to come back. We were told when we came back that they lost our artwork. Trying to be understanding during the pandemic, we have reached out again and they said we broke our contract, even though they turned us away every time. They are now saying they cant refund the amount for the unfinished truck, they cant finish it because they state they are out of business and the best thing they can do is give us our artwork (magically that reappeared).
TERRIBLE CUSTOMER SERVICE... I called to receive a quote and the owner stated that she will email me it and not give it to me over the phone and hung up on me. I called back and she state I quote If youre too cheap to pay for the service and provide your information I dont even wanna waste my time I asked, do you realize you are talking to a customer and not someone you know. She said yes. Im appalled. Look what the pandemic has created. Yikes. If this is the reaction you receive from calling to get a quote, imagine what she would do if she messed up on the work. TERRIBLE
NEVER TAKE YOUR VEHICLE TO THIS CROOKED COMPANY!!!We sent our clients vehicle to Gecko Wraps to have a full color change on a brand New BMW. We were told it would take 2 weeks to complete. We allowed 3 weeks as we did not want the job rushed. Gecko insisted that they be paid the full amount up front, which seemed a little odd for this kind of work. We paid the $14,000 as stated and as the 3 week mark came and went, the vehicle was still not completed. We went to inspect the work only to find the vehicle still tore apart and a new guy trying to redo the mess that a sub contractor did. This is when we found out that they didnt have any in house wrap guys and they used random guys needing jobs (those without the skills to wrap or take apart a vehicle without damage). As we continued to inspect the vehicle, we found that they had broke a side mirror housing ($1,200 part) put a softball sized dent in the rear cargo door (needed PDR work), jammed the cargo door shut so that it wouldnt open again, lost screws and clips to hold the panels on, so much more!We were told by the manager that this matter would be handled and everything would be taken care of. That the vehicle needed to be stripped down again and a new guy would redo and try to fix the pieces. Keep in mind, this is a brand new BMW X5 Hybrid! We were told another 2 weeks to redo the vehicle and try to salvage some areas, and they would stay late everyday to get it done. Every 2 days we would stop over to check on the progress to see if they were staying on time. Everyday they would have some issue as to why they were so far behind and really didnt seem to care as they had already been paid for the job. As the 2nd week came, after buying a new mirror, laying a PDR guy to fix the dents, and paying a mechanic to come and fix the rear cargo door, this vehicle was still a disaster! The following day we were told the vehicle would be complete and that we could come pick it up. Wrong! The vehicle was not completed, with none of the door jambs wrapped, more broken parts, patches all over the vehicle, cut door gaskets, cargo door that wouldnt close all the way, cuts in the paint and trim pieces. At this point they had had the vehicle for over 2 months and we pulled the vehicle from the shop as they stated it was complete which it was far from! The vehicle was inspected at our shop to see what and how much it would take to fix this disaster once and for all. We had another wrap company stop in to evaluate the vehicle only to find that the vehicle was in such poor condition that it needed to be fully stripped and redone for the 3rd time. At this point we disputed the payment to Gecko as the work was never completed, the expense of a mechanic to fix the vehicle so it was drivable, a PDR Guy to pull the dents Gecko had installed, ordering new OEM Parts to fix what the wrap guys had broken and or lost. Gecko disputed our claim even with piles of evidence against them and still owes us a refund for the time, damages, and incomplete work that they couldnt even perform. A fired lady we had been working with half the way through, a drugged up wrap guy that quit 2 weeks in and then a handful of guys as high as they could be.If you want a destroyed vehicle and lost money, then this is the place to throw it all away! This place should clearly be shut down if not all locked up as a bunch of crack heads!
I worked in the large-scale print industry for over two years in both project management and sales. In that time, I learned the difference between quick and quality work, and swift and shoddy work. I am impressed with the level of service I received from Katie Lyon and Gavin the PM (mine wasnt a simple request), and especially with the reaction time! Our logos look perfect, were done on time, and even after an ordering hiccup on our end, GeckoWraps accommodated and made us look professional and polished! I will absolutely be using them for any and all such needs in the future!
I have seen many wraps on numerous vehicles from this company, and everyone of them looks great! The crew at Gecko wraps have wrapped thousands of vehicles, and do great work!
I had an excellent experience with Gecko. They were responsive, curtious and an all around pleasure to deal with and the work they did for me came out fantastic! Definitely use these guys, they are great! I very highly recommend this company.
I would leave zero stars if that were an option.Our company used Gecko Wraps and had issues with the last two trucks they wrapped for us. They failed to match our proofs in numerous places, and also delivered a wrap that was pixelated as if printed at the wrong resolution. Our logo was distorted. They also missed areas of one truck while covering DOT signs and other items on another.To top it off, they also did a wrap on the back door of one of our 53 trailers that was supposed to match the rest of the truck. The color came back COMPLETELY wrong. It was forest green instead of light grey, and our straight lines in the design now had waves. How it left their facility to come back to us is beyond me. It was as if they just hoped we wouldnt notice.The worst part about this story is the customer service after the issues happened. Instead of trying to correct it, they avoided our calls and refused to call us back when they said they would, with us having to follow up with them over and over.When we finally did get a hold of them, we had to send the pictures of the issues numerous times. First Ben, then Michael, then Brandon the shop foreman promised to fix the trucks. When they finally scheduled to fix them on a Saturday, they stood up our crew who was being paid on overtime - no call, no show.On Monday we received an email from Michael that he had meant to re-schedule, but the email was stuck in his outbox. Right.These people literally could care less about their reputation, and they just want us to go away and cut their losses with us as a customer. When I asked to speak to the owner (Shane apparently), I was told he was vacation.Hopefully this review can save you and your company from going through the huge headaches we have had with these guys. Avoid them at all costs.
As a busy business owner i normally dont post reviews however this was very much so needed. I own a fleet of high end vehicles, its my position in the company to ensure the best quality for not only the reflection of my Company but the reflection of my clients. With that said I had the Very Best Company in town to wrap my (25) vehicles. I personally inspected each and every vehicle and must say not a beat was skipped on any vehicle. I would highly recommend Gecko Wrap and Staff-Thank you again for a job well done
Love working with this company, they are prompt and personable and the creativity is fantastic. I own a small local restaurant and their marketing ideas have been a tremendous asset to the growth of my business. This team is not just a company I do business with they have become friends.
Great company to deal with! They spend as much time as needed to make sure your design and project gets done correctly. I have worked personally with the owner and Nicole and they are great to deal with! GeckoWraps is the only company I will use for our commercial wrap jobs.
My company Forte Branding & Marketing Solutions LLC coordinates signage and graphic needs for large brands all across the US. Recently, Forte utilized Geco Wraps for one of our top clients wrap needs. They provided a high quality installation right on schedule and my client couldnt have been happier! Nicole communicated quickly and professionally! She made working with Geco Wraps a breeze! I will absolutely use their services again!
The production manager I met with first namesd Mike was an amazingly professional employee. He did everything I asked and made my designed better then I imagined. On the other hang the owner who goes by Nicole, is a rude, unprofessional, poor excuse of a business owner. Never being in the office when I had my guys go in to speak with her is inexcusable when its happened more then once. One star is to generous.
The WORST service Ive ever experienced in a company. We paid for a complete wrap and they didnt finish the job and would return phone calls or emails.