I dont usually go to this dealer, but my regular dealership(Honda west) & back up location wouldnt even pick up the phone let alone set an appointment for me. Auto nation not only answered the phone with a real person on the other end, but they accommodated me short notice with 2 cars not just one.They knocked them out with no problem and the wait time was not too bad. I have multiple vehicles that get regularly serviced so they will be my go-to from now on! Decent customer service is getting scarce these days, AutoNation seems to have remembered that the customer is who keeps them in business. Thank you !

Leased my Honda Fit last November. My salesman was Kenny. He was and still is extremely helpful. Whenever I have a question he is there to answer immediately. Hes excellent. Roberto from the service center is also very helpful. Thank you guys.

Great job on my car service. Kayla was excellent and super friendly. Even though I came without an appointment, they took care of me and my car in a reasonable amount of time, and also got a free car wash. Thank You!

I bought my Odyssey new in 2013 and have traveled across the country (from the midwest ever since). AutoNation Honda East Las Vegas is the only Honda dealership I trust with my van when I am in Vegas. They have been there for me for many years now. The customer service is excellent. Every time I am there I am treated with the utmost respect and honesty. I want to take and send a thank you Robert and Keith for all their help.

Overall always a pleasurable experience getting my car serviced at the Honda east location. Robert is great, always providing solutions and going above and beyond to provide great service. I was also given a driver to take me home and pick me back up to take me to the dealership while my car was being worked on. Definitely will be back and always recommend them.

I called and made an appointment for a power steering flush and a brake check for my older Honda. My technician David was very helpful and communicated throughout. I ended up needing work on front and back brakes and a drive belt, but they still got it done very quickly, same day. And I used the shuttle service to go to and from my house, very convenient and much nicer than sitting for several hours. Brandon and Nichole were both friendly and great drivers. I will definitely use this location again.

Have been taking my Honda Accord here for years when I need to have it serviced. Great customer service!!!! David and his team are the best!!! They always take great care of me!!

David at AN Honda East always provides outstanding service, going above and beyond to make sure I keep my Honda in tip-top shape. His service recommendations have been invaluable! Theres a sale running right now so if you havent taken care of some much needed service get it done now. I saved at least $50 on transmission service.

Where do I begin...have you ever been so Excited to give a review!...Well I am!!!From beginning to end Auto Nation/Honda has been exceptionally on point!From Chris/sales, to Jocelyn/sales mgr to Carlos/cfs mgr. This dealer ship truly work with you to find the Best for you...and your wallet!Helpful, Friendly, understanding.They are really THE BEST PLACE TO BUY!!!!Thank you Auto Nation, Very Much😁

This place is excellent place to purchase for first time buyers. However, there services are somewhat to be desired when it comes to quality control. I left my vehicle in there care to check on a problem I was having. When I received my vehicle again If found a massive deep scratch on my rear spoiler. This is a new car. My first one. I enjoyed my experience going through the process of buying it here. This being done to my new car is not acceptable! I take care of my car and strive to make sure it is free from any damage. I left my car in your care and this is what was brought back to me. If you could correct this mistake your employees made I would really appreciate it. Untill this is resolved I will leave this low score.I will leave the photos so you can take a look at the damage.

I am very happy with my experience at AutoNation Honda! I was given excellent service. I recommend AutoNation Honda & my salesman Chris to anyone looking to buy a car.

I went to AutoNation not knowing what to expect. The salespeople were friendly & for the most part very knowledgeable. The process moved very quickly from the appraisal for my car to signing the paperwork for the new car.My only complaint is that I was misinformed about the actual payment amount for the new car (by the 1 salesperson) & secondly, I signed the paperwork & drove the car home without final approval for financing. However, I felt confident about the financing after speaking with the finance director.I would definitely recommend AutoNation Honda East Las Vegas to anyone looking to buy a new or used car.

Customer service is excellent. David, the service expert was courteous, friendly and has a vast knowledge of his product, Honda CRV .I’d recommend him to friends and give survey of 10 . Thank you!Nelly

Excellent service by every employee. Everyone was polite, helpful knowledgeable and very accommodating. Kevin was very thorough with details of services done to my car. He has a great attitude and personality and overall excellent in what he is doing. He is an asset to your company.

Kayla was very nice and pleasant! She made sure all my questions and concerns were addressed. I took my wife’s car the very next day and the same 5 star service was given. Overall pleased with the service I was given. Thank you Kayla!!!!

They said it was an over 3 hr wait for my scheduled oil change, I said man, I could learn to do it myself in that time. After 5 min of waiting I YouTubed it, asked for my car back and did it myself for under $40. On the plus side, I’ll never pay a premium for an oil change again.

Kevin was who I came in contact with for my services. Very personable and knowledgeable of everything. I ended up needing oil change, brake pads, new windshield wipers but service was timely for everything I was having done. Would definitely recommend

Arrived a few minutes early, but service began by appointment time. Service needs were discussed and promptly started.Entire service experience was 2 hours, as expected.Rep. Mariana Bejar took great care of me.All done well, no surprises.

Ariel was my Service Advisor. My Dad recently passed away and left my husband his car. I just wanted an oil change and a diagnostic just to see where the car is at and if there were any major problems going on. Ariel didn’t pressure me into any additional services. He went over the service he recommended as well as what maintenance recommended for the vehicle. He had a very calm demeanor about him, didn’t make me feel pressured or rushed, and he got me in and out quick and smooth considering the rising rush that was happening. All in all, for this being my 1st time here at this dealership Ariel made it a pleasant 1st visit. I will be requesting him each time. Thank you Ariel!

Honest people. Easy to deal with. Their prices beat the other Honda Dealerships here in Las Vegas and Henderson. Plus, they have a great attitude and understand that when you treat people right, they will be back.

Nice small dealership. Chris was my salesperson and was very nice. Got a great deal on my trade in. Only problem was waited a long time to talk to a finance person. Otherwise a good experience.

Andres Solano was the best sales person. He was so knowledgeable and helpful. I was going to begin commuting an hour away and needed to trade in my car for a hybrid. I reached out online about a particular car and he emailed and called me right away. We set up a test time a day later and I walked out with a new Honda Insight about an hour after I walked in. They not only paid me more for my trade in than other popular online car sites quoted but made it effortless. It was probably one of the quickest and most satisfying car buying experiences I’ve had thanks to Andres and the rest of the team. A couple of years ago my son also bought a car from this dealership and had a similarly great experience.

Dealership is great. Staff was friendly and helpful. My only complaint was finding parts to fit my car. I supposed all dealerships had plenty of stock for their own vehicles. But that wasn’t the case. However once the part arrived, the staff was quick to fix the problem. I’m happy overall with the service.

Excellent service. My advisor, Kayla, is great. Highly recommended.

This was the worst experience I have ever had. I took my vehicle in for service. I had a 9:00 appointment. I did not get out to after 3 pm. Every one was complaining. Please choose another Honda service center. This one is absolutely worthless.

With the attention to detail and excellent customer service of Service Advisor - Roger Asel, I was convinced switching to this Honda dealership for the servicing of my old Civic. I used to go to the other Honda location (Sahara Ave - west side) which is closer to me but Honda East is far more responsive and communication is great whether updating me with the cars status or with their courtesy customer pickup-drop off service. Also, I can feel that the employees are happy working there. Highly recommend this branch even if its a little ways to drive to.

Had a great experience at AutoNation Honda East Las Vegas. Price was not mark up like other Honda dealers in town for the same car. Leon was was great and made the whole experience painless and quick. Definitely go see Leon. Finance department was great answered all our questions and had us out in a few minutes. Best experience I’ve had buying a car. Definitely would recommend to go buy a car there.

Really wonderful dealership. Everyone was so nice and inviting. The entire process was very quick. From start to finish 3 hours. That was the quickest car buying experience I’ve ever had. I would purchase another car here in a heartbeat 💓

I was able to get my van in quickly and was updated at every step of the process. I wish it was done faster but with all the demands all the Industries are going through I am happy the transmission swap was done in less than ten days. Drove to back to my home state 2,000 miles away with no problems.

Had some issues with low pressure light always coming on. Went in last minute, with no appointment to get it checked out. From the moment I arrived Kayla greeted me and made sure I was attended, even though the service center is under construction and they’ve shifted to having people pull into a tent, she made sure I felt comfortable and assured that I was taken care of. She walked me through every step of the process and communicated with me every step of the way. When I found out that Justin was no longer there I was concerned, but Kayla did not disappoint, and provided the attentiveness in care that I was accustom to with Justin. Looking forward to continue working with her.

Since i step out of my car in the dealer Kayla provided me with the best customer service there is she’s good about explaining every question i had and with the best attitude please make sure passed this along to Kayla she deserve to know she does a good job and because of that I’ll comeback and i forgot the name of the girl that help me en de service desk which she make my experience better she provide me with water I didn’t ask for it but she was kind enough all was good thank you and i am so happy with my Honda Accord sport 2.0 T 2020

Brought my 2016 Honda Odyssey for an oil change and brake/rotor service on 4/16...excellent service! Danny was super friendly and helpful. Very informative on what needed to be done. Felt confident about my vehicle after leaving. While waiting, we also spoke to a financial advisor (sorry forgot your name but he was also friendly and super helpful). Also spoke to a few sales rep, they were alright, nice at the beginning then disappears. Anyways, the service department is awesome!

Ariel was great, attentive, professional and very informative with his service. I give it 5 star due to his A-1 customer service with my visit. Thanks, will be returning on the same location from now on.-Jose Steel

Chris was my sales guy he was great 10 stars + 🌟 got everything I needed he was very helpful

It never fails that I always get the best service when dropping off and picking up my car. Everyone is so nice and helpful, especially Kayla. She always walks me through everything in detail. However the only downside is that when I pick up my car my tires always make a noise that it didn’t make before and I always have to go back. Aside from that everything else is great.

Exceptional Service! I cannot say enough about the incredible service provided by AutoNation Honda East Las Vegas - particularly Ariel.My two young children and I were driving through Las Vegas on a cross-country drive from California to Colorado. Out of no where a shred of tire on the interstate ripped the heat shield off of the bottom of my CRV and and metal was dragging below the car.It was Friday at 4:30 pm. I was traveling with two small kids and distraught that I would be stranded for day.Ariel at AutoNation Honda worked miracles. The car was towed to AutoNation Honda Friday afternoon and inspected that evening. Parts were ordered and AutoNation completed the repairs and had me back on the road by Saturday afternoon.Thank you to Ariel and his team!

The service was good as expected. It may seem like a minor point, but the next time they include a free car wash, I hope they get it clean.

My recent visit to the service dept was great. I made an appointment beforehand and when I showed up they were ready for me. We discussed what I needed and left for awhile. I received a call in a few hours and was told my car was ready. There was no upsell or shady business. Just the cost, which was very close to the estimate and thats that. 10/10 would take my car here again.

During my visits there, the staff were extremely helpful and kind. When first looking into buying a vehicle Yessenia went above and beyond and showed me all the best options for me when decided how to purchase/finance the car. Alex was very helpful and sweet when going over all the paper work for the vehicle. Andres also demonstrated a great positive attitude when I finally went to pick up the vehicle.

I have always had excellent service at Auto Nation Honda as a loyal customer since 2013. I appreciate that Vincent, the service manager, takes time with the customers and listens to their concerns. He is caring and is honest. My service rep., Roger, communicates with me throughout my service and I’mSO happy the shuttle service is back! My Accord is awesome but I plan on buying another from them soon.

ANDRES SOLANO & KENNY were absolutely amazing! I have been to many car dealerships and my honest truth is - this one is NOT sleazy at all. Andres has only been here for 6-7 months and hes quite young, but he presents himself in such a mature and formal manner. Both him and Kenny were super kind, super honest, and they make you feel comfortable. Andres did not bully me into purchasing anything I didnt want or couldnt afford. He took the time to listen and understand my goals walking into this dealership and took the time to present honest information to me. Kenny - SUPER funny and a very nice man. He was the cherry on top to this experience and very fast with the finance process. He explained everything with clear understanding and even made the process fun by cracking lots of jokes that were actually funny! I walked in with a lot of anxiety thinking I was going to be peer pressured and walk out with something I had to settle for, but in the end, I walked out very pleased with my dream car! I definitely recommend this location and recommend working with Andres and Kenny. I truly hope both Kenny and Andres make it to the top within this company or any company they reside at. They are great people with huge hearts from what I experienced. Thank you for making one of my dreams come true.

My service advisor was very courteous, and helpful. Explained everything that I needed to know and what would be recommended on my vehicle. Although the wait time was long due to being under staffed, I believe it was out of their control. This was minor to me. All in all I had a good experience and recommend people having their vehicles serviced here.

Arial took such excellent care of my odyssey on a day I was really stressed out. My granddaughter died of cancer last week and we needed to travel to Utah for the graveside service. I don’t think he knows how sad and upset I was inside plus I knew my van needed more than just a lube job, but he got it completely checked, got both front abs back brakes done PERFECTLY, took the Costco auto program discount for me and gave it back running like new in a few hours. Thank you!!!!

AutoNation Honda east is the best. I was having issue with my ac not blowing out cold air. So I thought maybe I just needed Freon so I stop at a local ac place and they told me that I had a leak in my suction hose. I immediately took it in to AutoNation which diagnose it with not just one leak but two leaks. Had I let the other ac place fix it I would still be having issues with my ac since it had two leaks and not just one. I recommend always taking it to your dealer and being I was under warranty I was covered. My service advisor Roger was the best.

Easy to work with! Not like other dealers in town!

Service Associate Ariel was fantastic! He worked so hard to accommodate our problem in the shortest amount of time. Best service Ive had.

Went in to get my civic serviced. Roberto was amazing and so friendly! I ended up having to leave my car overnight but he kept me updated and told me exactly what was going on and when.

Outstanding service. Extremely helpful. Ask for Roger, he is genuinely concerned and very professional. I showed up for service without an appointment and was taken in immediately. My issue was resolved. Completely satisfied. HIGHLY RECOMMEND!!!

Leon was so helpful. I emailed last night about the car I was looking at. He responded so fast and it was after hours. He made everything go by smoothly and fast. He was also super kind and friendly. I definitely will be returning and sending people that way! I had such a horrible experience at a different place before finding autonation. Thank you again so much Leon!

I have had great experiences with each and every employee. Everyone has gone above and beyond to try to fix any of my car issues. Robert was truly helpful and gracious. He consistently answered my questions and my phone calls. Thank you for getting my car taken care of in a very quick manner

Thank You to Roger for providing exceptional service as well as the entire mechanics team. He took the time present honest recommendation for next service targets. He is so kind efficient and informative to the service needed for my safety and my auto needs! Excellent team

Ask for Luis, easiest car buying experience I have ever had. He was attentive at all times and made the whole process stress free. Thank you Luis!

I want to give a shout out to service advisor, Ariel. He went the extra mile to help solve my problem. This is my first Honda and the air wasnt get cold. He helped research to make sure I was covered for the compressor under my extended warranty. I was very pleased with his knowledge and friendliness. Hes the person Ill be using in the future.

I’m always gonna be there costumer 4 life I really like Roger he’s a marvelous helper thanks 4 your service

Wow, this was the best service Ive have ever had,they went out of the to get us a vehicle. This is what we have been looking for they showed us the CAR FAX and it was clarifying I was in happy with the whole buying process.When we finally were able to purchase a car, we had no luck with Car Dealerships in town or the Internet, Luckily a family member of mine,Rudy had purchased a Toyota from AutoNation a few months ago. Pick us up the next morning to get us the vehicle we wanted at the price we are going to be the most comfortable with. AUTONATION GO AND SEE TROY

Marlo and John were excellent. I thoroughly appreciated the care they took with us, and not pressuring us into another car. I would definitely drive two hours to come buy a car specifically from your dealership. This is the best dealer experience we ever had. Thank you! Thank you!! thank you!!!!

Whenever you visit AutoNation Honda East Las Vegas, ask for Kevin. His service was exceptional when I visited for my Honda Accord fuel pump recall. Super clear communication and awesome hospitality. Give this man a raise!

Kenny Weaver was great from the beginning when I first spoke to him on the phone after being blown off by another sales person at another dealer. Kenny showed professionalism and cared about my need for a new vehicle and sure enough I walked in and Kenny made it a breeze to be in and out of there in no time getting me approved and in my new favorite ‘21 Accord Hybrid Touring. Thanks again Kenny!

We have been customers of Honda East for years. We have purchased 3 cars and my brother leased a car and will lease again next year. Why do we keep coming back? Ken Schwartz !!!! and the Honda team. Everything about Honda East is top shelf. Ken treats us like family. He consistently walks us through the process, shepherding us from trade-in to purchase to financing the car. Speaking of financing, Carlos Berger is the best. I would highly recommend Honda East .

I love coming to this dealership! I am always treated so respectfully. Each one of the employees are so awesome, you can tell every employee is always in a good mode. They make you feel welcome. Always with a simile, specially the service department. Those guys are so nice! Good job to each one of them, always appreciated.

I would come to the Honda East any day to buy a car. I first looked online and researched the cars I was interested in and then I contacted them thru online and made an appointment. I had a trade in also. I had Jon F. He was awesome, explained everything in the car! I spent a total of Two hours there. The finance officer He was pretty cool also and explained a lot too on the documents. Everybody was awesome there! Thank you Jon F and Honda East you ROCK!!

Probably one of the easiest car buying experiences I have ever had. Ken Schwartz reached out to me via email after I entered some information about my trade-in. I went to the dealership the next day and left with a 2021 Pilot Black Edition. From sitting down with Ken to getting the keys and driving away was about 2-1/2 hours. I highly recommend this dealership for the experience and expertise in their products.

Needed to have my Accord re-keyed after it was towed into the service area. From the first moment, Roger treated me most respectfully. He transmitted an estimate within a short time, and the repair results were excellent. Picking up the vehicle was delightfully easy. I am very pleased with AutoNation Honda East.

If I could put No stars I would. This place wants nothing but your money and cares nothing about its customers. These people are trusting you guys to do the right thing and all you care about is money.

Awesome friendly staff from the phone call to when you pull up for service. My battery went out so I was a drop in and Roger worked me in and my car was ready in less than 2 hours with a brand new battery. He and the mechanic are my HEROES : ) What an AWESOME team!!!

Ivan was awesome and very professional. I would gladly recommend THIS Honda dealership over any of the others in Las Vegas hands down.

Service advisor Victor was very nice and helpful. Service advisor X (I never got his name) was extremely unhelpful.On 5/24 my Honda Insight lost power on the high way and got towed to this dealership. Upon arrival I go to one of the service booth and X greets me. I tell X my problem and he mentions he wont be here tomorrow and ask if I would be okay if the car sits here all day. X says he will try to find someone to help me. I wait in the heat with all my luggage in view of the X and the other service workers. After 15 minutes and no update I go back to X and wave to him to get his attention. He is in the booth texting on the phone and motions to me to wait a minute. Finally after another 10 minutes of waiting another service advisor asked if I have been helped. She ask Victor to help me. Victor was very prompt and easy to work with. I got my car fixed the next day and everything was good.Working with Victor - 5/5Working with X - 1/5

Stopped for a part. Not only did they not carry the part but if they had it the mark up was insane. Overflow cap. They wanted $30. Went down the street n paid $6. Unbelievable.

I had the best experience at this dealership. I was assisted by Marlo and let me tell you, he was not only friendly and courteous he was beyond helpful. Every person I spoke with at rhe dealership was great, but Marlo was hands down my favorite, I am so grateful he was the one to assist me. If youre looking for a new car you cannot go wrong by going here, and ask for Marlo for sure!

Roberto from AutoNation Honda East Las Vegas went above and beyond to help service my Honda Accord. Very helpful and he even set up a text with AutoNation for my future vehicle services. Highly recommend this location and Roberto. I will be a returning customer. Thanks again!

Both of my services, while simple, were perfectly taken care of even when I didn’t have an actual appointment scheduled. Zero complaints with my first experience with their service team.

I am David DaoI came Autonation Honda East Las Vegas for MaintenanceMariana and the staff did wonderful job after maintenance they washed my car very cleanI waited there about 1 and half hour and Mariana noticed to me everything doneI appreciate Mariana and the staff at Autonation Honda East Las Vegas. Thank you so much.David Dao

This is my second Honda CRV and I do all my service at AutoNation Honda East. I trust Honda. My favorite service writer is Robert Calvario. He takes time to explain any service needed and Ive checked, the prices are reasonable. He never recommends any service that I dont need. His main priority is my safety.

We purchased a CR-V on April 22, 2021. Kenny was our salesman and was fantastic. I will not purchase another vehicle from AutoNation because of their payment policy. We said we wanted to pay cash (check) for the car. Nothing was said to us at that time that we could not pay that way. After we had written the check, we were told that only half could be by check and half with credit card. I was shocked. Who has that kind of credit limit on a credit card. Then I wrote a check for half the price. they told me it was denied. So I wrote another check from a different account. Again denied. Impossible because I knew the funds were there. All we were told that it was company policy. Our options were all on credit cards or a cashier check. It made us look foolish. They wouldnt even verify with the bank if the funds were there. When we went to the bank to get the cashiers check, they said there had been no attempt to check funds.This is BAD business on the part of AutoNation. I will NEVER recommend AutoNation to anybody.

I Stopped by for a service without an appointment and Mariana took excellent care of me! She let me know ahead of time that I would be waiting for a while since I know they are busy attending other customers. Definitely recommend there service department! I will be referring my family and friends to go with her!!

Love my car and then deal they have me!!! Thanks AutoNation

I do not recommend any one to deal with this dealership. I experienced the worse customer service. They are very hard to get hold of either via email or phone. Not even any one answers the main telephone line. Further, they do not hold to their commitment - I made an advance payment to secure a new 2021 Honda CR-V prior to its arrival in the dealership. Once the car reached the dealership, they committed that they would not allow anyone to get in the car for test drive. But once I got the car it had 8 miles on it and there was a dirty spot on the back sit. When I questioned it, I was told that they had to use it for test drive by other potential customers as it was the only available car in the lot.

John Paul was Absoulty Amazing! We went there on Saturday looking for a 2021 Honda Accord (Mind you I am very Picky about everything within a new car) we didnt quiet find what we were looking for. John Paul told us a car that I wanted was comming in on the 14th. We put a deposit down to hold the car he called us on the 13th right away and told us the car had arrived. We went down there and it was just what I wanted! He didnt BS us everything he told us was right on point! When we started the paperwork other previous customers were bringing him gifts saying how happy they are with AutoNation because of him. I couldnt be anymore happier thank you again!

Kayla was phenomenal, she was attentive, listened to all my concerns, she answered all my questions and ensured I understood. Kayla wasnt able to locate me in the waiting room and she gave me a call and was very polite. Overall great experience!Thanks Kayla!

I came in on a busy Tuesday and Roger was able to accommodate me . My car needed an oil change and i didn’t have to wait long. Roger also provided me with information regarding my car’s maintenance needs. I’ve been coming to this location for almost 10 years now and the staff are always so nice and patient.

I am from another state. I usually only allow my friends at Piazza Honda of Springfield service my vehicles, but I needed an oil change and tire rotation while on vacation. When I found Autonation Honda I was skeptical. I arrived on time and Mariana Bejar was ready to take care of me. She was polite, friendly, and about business. She took care of me & made sure I received outstanding service. I was very pleased and will add Autonation Honda to my favorites 🤭

Honda East gave me more than I expected. I didn’t think I could get a car because of everything that’s happened during the pandemic. But Leon Allen and Carlos took great care of me. If you’re in the market for a car, even if you think you won’t qualify.. I recommend going into Honda east. I am so happy I stop in. Clean friendly and open.

Roger was amazing he took very good care of me and my car. My car feels amazing thank you !

I bought a new Civic here. The sales process is what you expect. The people are pleasant here. The sales staff are ok. One negative star is due to the store looking dated, needing a remodel asap.But the high point of the entire process was the Finance Mgr., Joshua Pascual (bilingual). He was exceptionally polite and professional.You can tell he worked at Lexus before. He carries that top shelf professionalism into a non-luxury brand store. He makes you feel that youre buying a car four times the value of what youre actually buying. He made the experience extraordinary and exceptional.Thank you Joshua!!!

Kayla Killian was an amazing help! It was really hot out yet she didn’t let that stop her from ensuring my car service needs were met in a timely matter… A+ customer service

I am happy with the car I leased, except that one of the side view mirrors is loose and shakes while I’m driving (on a brand new car). However it was all around not a great experience with this dealership. Sales rep left me waiting for an unreasonably long period of time completing the credit application. I had to bring my young children with me which wasn’t ideal but I didn’t have other options. My 2 kids were fussing and I was tired of waiting, so I took my application and walked out. A manager caught me at my car and apologized profusely. I ended up leaving the application for them to run and then returned later to complete the deal. Due to the not great experience they promised to fill up my gas tank for completing their Honda Experience survey with a satisfied rating. I had to come back 10 days later for something else so I did the survey before I went and when I asked about filling up the tank they claimed they were unable to verify the survey was completed until the following day and refused to honor their promise of filling up my gas tank until they could verify. Yet, I could pull up that the survey shows completed through the email link on my phone. It seemed like that was just their way of getting out of following through with their promise. They expect me to drive back 40 miles round trip likely with my infant and toddler because it’s difficult to find flexibility to run errands without them. That’s INCREDIBLY inconvenient. I asked to speak to the manager (Robin) I dealt with previously, but he was off. However (Eddie) said he was essentially the same management level and still refused. They should have honored their word when I was already there and it was convenient for me instead of expecting me to make a separate trip. This dealership is not willing to do what is needed to ensure a pleasant experience and happy customers. I’ll go elsewhere for future car purchases. I’d recommend another dealership that has better service, managers who care about keeping happy customers after they just made a large purchase with them, and keeps their word.

First of all Im not very fond of new car dealers, but on 12/28/2020 that changed when I had a conversation over the phone with Andres Solano.Me and my wife were looking for a newer reliable vehicle when we spotted a silver accord online here at Autonation Honda, unfortunately the vehicle sold before we could even look at it. Thats when I inquired about the red one online and was told it was still available. (WHOO HOO)Must say very happy with the way we were treated and dealt with here @ Autonation Honda East... THANK YOU ANDRES FOR EVERYTHING YOUVE DONE!!!! AND OF COURSE WE GOT THE CAR AS WELL AND EXTREMELY SATISFIED A++++ CUST SATISFACTION (WILL BE BACK AGAIN)

I had a great experience, my service appointment was timely and provided me with additional information that I needed for my vehicle. David was excellent at explaining everything! Great service!

Drove up without an appt. To a huge line and staff that was running around like crazy. Kayla helped us out. Got us a ride home and rental for the day. Our van was ready the next day. Thank you thank you

Fantastic service! Gave me a great price for my trade in and a great price for my new challenger. Thank you I will recommend to others!!!!

Great service from Ariel very quick and efficient solved all my problems.

I had a spare key made for my car, one of the programmed fob keys. Roger Asel took care of having that done. He was so pleasant and helpful, answering all my questions immediately and it was clear that Mr. Asels professional knowledge is right on target. He was so nice, so interested in helping me out. A spare key may not seem like a big deal, but I had only one single key so receiving that spare was critical to my peace of mind. Thank you, Roger! You deserve a 5 (5 being he highest score) across the board!

Had a great experience with Juan my sales guy. Also, Carlos was awesome in the finance department. I am very satisfied with my purchase. I walked in and drove off with a new car!!!!

Been going here in years for my vehicle service, highly recommended!

Ana Jimenez was amazing … she got me in and out quick and was super friendly. It was a busy day when I was selling my car but they were great in giving me a great offer for my car! Will be back when I decided to purchase a new car later down the road .

Terrible service, even worse excuses.I brought my 2019 Accord in for the fuel pump recall and about a month later my car ends up stalling in the middle of the road. I was stranded for hours near a busy intersection in 115F weather. I eventually got my car towed and dropped my car off for them to look at the next morning.I came back the next day and I am told that a faulty fuel pump O ring was the cause of the issue. I asked to meet with the service manager to see why their team did not see any issues while testing the new fuel pump. In a nutshell, the service manager told me that it was a Honda design issue and there was not much their technicians can do.If it is a Honda design issue, then why is Honda still selling cars? It seems like the service manager was deflecting the blame from him and his service team and putting it on Honda. The service manager asked what he could do. He proposed doing something like refueling my car. What a joke. I guess putting my life in danger and wasting my time has the value of a tank of gas.I would avoid buying your car and getting your car service at this dealership. They clearly do not value your time, money, and safety. My family and I are lifetime Honda owners, but I think that might have to come to an end. I have filed tickets at Honda Corporate and the NHTSA. A Honda Corporate investigator has contacted me and I will be speaking with her next week. NHTSA has also reported this incident to the manufacturer.I find it unusual that I was not asked to fill out a survey about the service. Instead of being spammed by phone calls and emails to complete a survey, all I am getting is radio silence.

We had a great experience over the weekend at AutoNation Honda East. Paul John was very professional, great personality and friendly that you will feel at ease with him, he was very detailed on showing us the best features of the cars and help us compare and decide which car to choose. Also had an excellent, fast and smooth transaction with the finance manager, Jude Alex Concepcion. He was able to give us the best price and warranty option there is. Great customer service!! We definitely recommend!

Kevin christenson was very helpful and answered all my questions I had . Even though I was late, he still treated me with great customer service. Thank you Kevin !

Thank you to Ariel Barbon for helping me and everything was good I will be back for service again 👍🏼

Roger from Honda on Shara in Las Vegas was very helpful and excellent at his work. He was fast, efficient and very knowledgeable on cars. He helped me with finding the best deals and even gave me tips and advice on what to do with my car next. Thank you Roger from Honda. I will definitely be going back for my car repairs.