Very poor quality parts and job not only took them more than a month to get my card fixed, two days after getting my car the part was badly put in place and came off and when I took it back to get it fixed and they told me that it was out of warranty and couldn’t do anything about it even though it was a two days old part and I called and they never answered and my request was denied to get it fixed even though it was them who put it in placed the part they put in placed lasted two days even if it’s a Ford body shop they don’t use ford parts cheap made and only last than 48 hrs. Good luck trying to do business with this guys hope you get better service which I doubt it.

I brought in three vehicles over the last 2 years to this establishment. This last time is one of the worst experiences Ive ever had. Which was in September 2018. You will be literally treated as just a dollar sign and not as a person. Every time you go in to see whats going on with the vehicle. Mostly no progress has been made, not to mention they always talk down to you. Friendly Ford way overestimates any job they do. Charging way more than any other shop would. I give them credit they do do good work, but its not worth being treated like youre nothing and your cars dont mean nothing. My 2017 Focus RS its getting totaled out because it got vandalized someone poured paint on it. I understand they have to replace a lot of parts but its not $20,000 worth. I even kindly ask if they would put my car together and they said no not if Im not your not paying for it just like that I realize that this shops only out there for the money. At the end of the day my car was in there for a month all they did was tearing it down. Get my spoiler and put it in some water to see if the paint will come off. For that theyre charging $2,500 to my insurance company. I can see now thats why my car is being totaled out. Friendly Ford its just too expensive if youre trying to keep your car. I recommend if youre trying to keep your car and not having it totaled out please do your research and find a more reasonable shop. Friendly Ford does do good work, but if you love your car and dont want to get totaled out its not worth taking here. On the bottom Ill be putting before and after pictures from when I brought the car to how it looks now. Theres honestly no way this is $20,000 worth of damage. Im convinced theyre just trying to rip off my insurance company. Honestly they made my car look worse.

Great place, came in to get an estimate for my tailgate cause it wasnt opening, Larry came out to help me and went out of his way to get it opened. Friendly staff as well. Highly recommend. Thank you again Larry Bowman, youre awesome 👍👍👍

Quick honest and seem to give me better answers than the previous two body shops I went to willing to work with you and the insurance company with no problems.As you can see the before and after images, the bumper was upgraded to the premium and paint is spot on

Very helpful and customer friendly definitely recommend this place for your auto and body work.

Awesome work was done in a timely fashion friendly staff

Paint codes perfect match

I went in for an estimate for my ford and Larry Bowman was very kind and helpful. I will definitely be taking my car in to this shop . Thank you so much .

First class work and guaranteed!

It did take a REALLY long time but I think thats just because we all thought there was less damage than it turned out there truly was. However, part acquisition seemed to be one of the hold-ups. DC was the person who handled my repair and he was fantastic. Every time he talked to me he was professional, respectful, and did his best to make sure that things were moving along and that I was kept in the loop. He did a great job of working with my insurance and handling everything on his end making the process something I had little to be involved in. It was not a fun thing to deal with and, in the beginning, the office staff seemed a bit removed from the situation but it went pretty well overall. If I could make a suggestion to them, it would be to train their staff to be better with follow-up/through and to sound more pleased to help when talking to the customer. That suggestion does NOT apply to DC though. He was great at those things. My truck came out good as new and, though it has only been half a day of driving between me writing this review and when I picked up my vehicle, it seems like it never happened. Yay!

Great people that works there

Great customer service and no hassle. Friendly staff and clean interior. Will likely go back again for service. Would highly recommend to anyone who needs body work done on any Ford car.

WORST PLACE EVER!!!I took my 2015 Ford F-150 to get my rear passenger door repaired. According to Gary, the estimator, they were small dents. Unfortunately, these small dents have caused them to not repair the door and cause more damage. I paid them over $1,100 for these so called small dents. I had to return three times because they did not repair the door correctly. One of the dents was repaired but not the door frame. They took it back in to fix it and when they brought it out we noticed the second dent had not been repaired. They took it back again and after four days we went to pick it up and noticed the door was out of alignment. Gary took it back again to align the door and made it worse. He tried to convince us that the body shop did a better job of aligning the door than the factory where the cars are assembled. I was not satisfied so I finally asked to speak with the manager Mike. Both Gary and Mike tried to convince us again that the doors were aligned by telling me that ford trucks dont come with the same width on the gaps throughout the truck. Not all the gaps are the same is what he said. Mike took my truck back to the shop to realign the door again because he noticed the doors were not aligned. But instead of them fixing the door correctly, they altered the front passenger door to align it with the door they didnt fix. They probably didnt think we were going to notice. I have to say, at first I didnt. Now my front passenger door doesnt shut properly due to them moving it when they had no reason to. They are dishonest and treated us as if we were idiots. I definitely will be complaining to the Better Business Bureau and seeking legal counsel for the poor work and incurred damages that were done on my truck. I dont know how people like Gary and Mike can sleep at night knowing they are being dishonest and taking advantage of people.

Very nice people to work with. Steve made sure our car was in perfect shape after an accident and was always helpful. Definitely recommend this place. Our car looks exactly like it did prior to the accident.

Horrible customer service and even worse body work!!

Great service.

You had my truck for a month & 3 weeks its still not right

Awesome Body shop. I took my aluminum body F-150 here to get the bed fixed when a neighbor bashed into it. They put me into another F-150 until it was finished and it looks as good as new. My advisor was Christina and she did a amazing job keeping me updated.

My husband and I brought our 09 Mercury Milan for body and paint and I would recommend this body shop to everyone. Dc was the person handling our car and the customer service was up and beyond what we could have expected. 5 stars if there were more friendly Ford body shop u would get it. Thank you for everything.

I have had the pleasure of dealing with Steve Meyer at the body shop several times. (People keep hitting my Thunderbird when it is parked)! He is the very best to work with. My car looks even better than it did before. I also talked to the Body Shop Manager Mike Giovengo to tell him how happy I was. I hope I dont have the need to come in again, but if I do, I will contact Steve Meyer. Awesome job and awesome service. I highly recommend him!!

Great

Mr. B. is a very unprofessional and condescending individual. The man talked down to my wife and got me so upset by telling me my truck would be ready on a certain date and it wasnt. I left so frustrated that I suffered a heart attack and had to be admitted into a Las Vegas hospital. I cant speak about the other members of Friendly Ford, because they all may be very professional individuals and nice, but Mr. B. is someone I would never recommend for anyone to have to deal with. I personally will never take my Ford back again.

Thank you very much Steve Meyer & Crew, he is a gentlemen, polite and very accomodating. I had some issues on the alignment of my Ford Flex front passenger door. They fixed my car in less than 30 minutes, and the best part of it is that I am very happy overall. Great Customer Service. Thank you again.

Good work at a fair price. They forgot about my vehicle so I was set back a few days on my schedule. If that didnt happen I would have given 5 stars.

Amazing! Wonderful! I was freaking out when my door wouldnt close. They got me right in. Super friendly. I spoke with Jim on the phone. Nathan handled everything! Thanks so much

This is the best place to get your car taken care of. I had a valet driver bang the side of my car up. I took it to Friendly Fords body shop and they were able to fix my car and make it look brand new. Its a new car anyways but the paint and the blending really looked like it was never damaged.Further, the shuttle took me to my office and picked me up so that I could go on about my day and not have to worry about waiting for my car. They had the door and mirror fixed in two days.Shouts out to the team at Friendly Ford body, I have already sent two other cars to get taken care of because I trust that my friends wont get the run around and will get quality work.Thanks!!!

The absolute worst. Horrible place to do business. Brought my brand new Explorer in for repair on April 29 after another driver hit me. My car has been there in various stages of “repair” for THREE MONTHS. They tell you over and over they have to ‘order parts’ just to get you off the phone or out of their office, and then apologize and blame other employees when your car isn’t repaired. An employee quit and they actually told me ***he took his notes with him and they wouldn’t have even known my car was still damaged if I didn’t call them to see when it would be ready!!*** If you like people to schmooze you while they leave your damaged car sitting in the back, this is the place for you. If you want someone to actually fix your car when they say they will, definitely go somewhere else.

Steve Meyer is the best. Super prompt and quality service. The work they do is impeccable

Add to pick up a part for my car. Price was good and the people were very friendly.

I recently took my vehicle in for repairs and had an amazing experience! They quickly took care of my car and made me feel valued. A big thank you to Mr. Giovengo and his amazing team!

They did a nice job repairing dent in my truck. Paint matched perfect

Do very go body work and keep you informed

We have brought work to this body shop on several occassions. Each time there were many delays in fixing our vehicles, all with the same excuses, needing additional parts. It seems when they inspect the vehicle and provide an estimate, they do not properly tear down the vehicle to see what will be needed, then as they begin repairs, they keep needing additional parts. My vehicle is currently in their shop and they continue to delay repairs. I hope it is worth the effort. In the past I have recommended this shop, but no more. I no longer have the will to wait extra weeks to get something done.

Great job on my car. Very helpful staff with good customer service.

They do great work and keep you in the loop.

Great work, fixed me up quick! Steve is the best kept me updated throughout the repair.

Mike is the best!

Awesome super helpful fixed my car like brand new and certified it for life.

Very friendly (pun intended) and helpful

The worst body shop I ever seen in my lifeAnd if you decide to take you car to them you have to thinking about it ...There is a guy his name is Gery and this guy gave wrong information about my accident to the insurance company!!Thanks god I had a video for my car and I sent it to the insurance companyThis shop start order the items for my car from Michigan part after part !!!!Every week 1 part?????It is took 2 months to fix a small accidentNot professional at all and they dont know what they doing

Friendly quick courteous nice people!!

These guys are willing to do whatever it takes to make it right the first time.

Under construction right now. I have used this place three or four times was always satisfied with their work...

Great at calling you back.

Horrible service. Brought in our car to have the AC fixed after a collision. Steve Meyer quoted us that the condenser was damaged in the collision and that we should file an insurance claim. We filed a claim and then he fixed cosmetic damage and refused to fix the AC, blaming us for the damage, changing his story several times. Do not trust anything this man says!

Went there to get estimate. A tall pale guy followed me to my vehicle. He was extremely rude and contemptible. One of the worst employee ever.

Took my car in there a couple weeks ago and they did a great job, highly recomend taking your car in. i was recommended by a few friends who took their car there and i decided to as well. dont regret it

Good jod dc si friendly Ford body shop

Does good, honest work--a tough find in Las Vegas.

I have ameriprise insurance and they reccommended friendly ford autobody, well ameriprise is either stupid,or getting kickbacks. friendly ford is the worst autobody place i have ever seen. some of what i was told was just out and out lies the estimate of the work they said they would do was totally different from the one they sent to the insurance company and while i was waiting i watched them rip off a 70 year old woman. i started arguing on her behalf and i got her back 75.00 the problem is they ripped her off for more than $500.. DO YOURSELF A FAVOR AND STAY AWAY.

The repair man did a good job repairing the damage on our car but there were a few issues. I had to take the car back to address them. The agent in charge of our case was very unprofessional. I will never take our car back there.

We were in and out in an hour!! Best customer service and reasonably priced!!

Tell take 3 more Day Car be fix and one month. Later

Quick

So bad and a lot of delaysThe stuff very slow and taking my car to this shop was a big bog mistake

⁰

Theyre very slow and useless at this place I see the same car parked for about 3 months that I see me on a walk up to it thats why he hasnt started on it yet they said because they had too many cars

Fast and friendly service dept

Ok

GET JOB

Great experience!!!!

I am not convinced by the service, they took a long time and in the end the manager did not even show his face