Curbside pick up fast service onceYou arrive.

I prefer in person shopping and the ability to physically see an item before buying, so Best buy is great for electronics.

I purchased a curved gaming monitor from Best Buy yesterday for the 27 inch MSI screen. They ran out of what I wanted which is why this review is a 3 star. They did however ship the item with two day shipping so I ordered it on Monday while at the store and it came to my address on Wednesday today.

It is Best Buy with the the normal offerings. More 🎙 microphones and cameras in this day of home office working.Obatained a Theragun🥳 for my birthday! Yeah me.

All was amazing. Benjamin is new and based on my interaction with him, he will make a fine Best Buy Professional. 3 others in the Geek Area were great. Made my experience calming. The technician that called me back after my repair did not work, was defensive.

Very nice Best Buy location it is clean and organized. The staff is friendly and helpful. They are also very knowledgable so they can help you with all your questions and concerns.

So after being transferred 3 times and more than 30 minutes while waiting to speak to someone at Best Buy in Summerlin NV, the customer service person tells me the store no longer accepts phone calls! Would not of been considerate and adequate customer service to tell me this before transferring me three times and making me wait for 30 minutes? I think the store should change their name to worst by or worst customer experience ever.

Nice location. Had to make a return on some headphones. Ironically they worked to well and had to much bass for what I wanted. The were very quick and East with my return.

It was a little challenging to get some assistance with locating wanted merchandise, once he showed up it was very quick to purchase. And he even walked me to the door carrying the merchandise.

Geek Squad has always been there for me. They are helpful and knowledgeable. Dane is the best ! I have to say all employees at my local store on W Charleston are doing a great job.

OUSTANDING Customer service! Special thanks to Daniel and Jon! We appreciate your knowledge and the timeyou gave us. Because of you guys we highly recommend this location.

Another very positive shopping experience. Friendly helpful staff. Good prices and good selection.

Took a while to get checked out only had one cashier but otherwise this is a great store

Quincy, the sales rep was on the money with the right product information that closed a sale within 10 minutes, he was very knowledgeable of all the products I inquired about

Best Buy is awesome as always!! Everyone was very friendly and helpful, and of course the store has everything you can imagine and dream of having..lol

Best buy employees were very helpful and answer all my questions regarding Big screen TVS and difference between them. Im happy with my purchase and the deals they offer

Came in looking for a tripod and cell phone mount. Upon waking in I asked where they were in the store. An associate pointed me to the correct aisle and I found the tripod. However I could not find the phone mounts. I walked back to the front and asked the same associate. He then asked a female associate who said, we dont have that. Now.... this is Best Buy... the land of every accessory and there isnt a single cell phone mount in the whole store? I wasnt buying it. So I pulled out my phone and looked it up myself. Sure enough they had the part in stock. I then confronted the front desk associate and said, I believe you are wrong. There is a cell mount ..its right here. I showed my phone and I was correct. The employees didnt even take the time to look it up like I did. Bad customer service. The saving grace was the manager. Kyle is his name I believe and he helped find the part and check me put at the register. If it wasnt for the manager I would have left and bought it online at another store. Thanks Kyle

Bestbuy Summerlin has fantastic customer service, David and Chris at the TV section are great and looked after us with purchasing a 85inch Sony and Samsung.

I was not overly happy with my 2 rvs I purchased from them. The product was very good but the delivery was horrible

Curbside pickup did not go well last time. I waited for 20 minutes then tried calling. I was given a wait time of over 10 minutes after which I went into the store. They were helpful, but I found out it is nearly impossible to call the store directly as everything is run through corporate. I blame it on the labor shortage. We need people to get back to work!

The associates are really nice over here. I wouldnt mind buying a TV or something here Even tho I wanted to see what they had available.

12-24-20: Found the Vizio 2.1 soundbar that was on sale. Nice and clean store. Lots of products available. But, very low on movies.

Stopped in to replace a damaged phone. Found the sales associates doing the bare minimum to assist with my purchase and unwilling to perform service that my local Best Buy performed without even being asked. Id still opt for making purchases at Best Buy but Id choose another location before going back to this one

Company does not honor quoted pricing. I was told by the sale agent on Monday 9/5 that the labor day sale on Tvs ended on September 8th. I called today to buy the TV, September 7, and was told that the sales price expired on Wednesday and that they would not honor the price. In addition, it is impossible to call the store directly. The store is understaffed because Best Buy is too cheap to pay its workers a living wage. If you want to talk to a sales agent that was helping you, one must go into the store. There is no store number, and the national call center will not give an extension out or transfer the call to the store. POS corporate policies and customer service.

We knew what we wanted so we were in and out. Fast service as well as great customer service!

Very helpful employees had the honor to have kassandra help me multiple times very nice easy to talk to just wish I asked where she got her tattoos at too.

Employees could have been a little more helpful and/or available. Otherwise it was fine.

Salesman sold wrong wiring harnas for stereo installation then they put me off for weeks for my free installation now Irwin on customer service national line says my order and reschedule appointment and all info disappeared Its been months always same run around I ask can I talk to a supervisor or can you contact store to make sure the correct part is there a very expensive part more than i was quoted!! Im told Sir we cannot contact the store or even let you talk to a store manager or corporate supervisor this is ludicrous insane and horrible salesman and horrific customer service you cannot even contact the store you bought merchandise at or talk to install supervisor. Do not do business with Best Buy no support uninformed untrained salesman selling wrong components no disclosure on full cost other components installation appointments cancelled because they ordered sold wrong part then saying a harness may cost $249 for the stereo and then no contact or communication from store and now saying i cannot reschedule all info on purchase and reschedule appointment history is gone erased in system after 2 to 3 months waiting!!! Insane breach of contract ludicrious non communication and non existent customer service. I will go to social media, yelp and BBB and seek relief in court for damages loss of income from business and damages .Horrible.

Not awesome. Stood around for 15-20 minutes without being approached. Finally asked someone for help. He told me they were out of printers that were priced less than $400. And in fact, there was a worldwide shortage of printers. I would not be able to find any printers anywhere. Before I left, we shared a moment. That moment that happens in movies, where he, the world-wizened Geek Squad member in jean shorts gave me that, Godspeed in your travels, look, and we parted ways.Went next door to Office Depot and bought the same printer. So, I guess, interesting discovery: Office Depot exists in an alternate reality where printers are available, and world peace is a possibility.Not coming back to this dystopian reality where you can only buy a $400 printer.

After looking around online for the best-bang-for-the-buck, Best Buy had the stereo that I wanted w/ free installation, for my Mustang. Geek Squad had a Covid free shop, had my car in and out within an hour, and wiped everything down. VERY pleased w/ installation procedures and precautions.

Employees at this location arent too accommodating, at least not the ones I encountered. Will uhpdate upon receiving better service, but for now, its an honest 3/5 ☆z.

Great 👍 love my Best buy store!Go Friendly people all workers!!!.

I come here fairly frequently and usually have a good experience but Im not changing my rating until you guys start ordering more elite series 2 controllers. If you guys keep selling out then order larger quantities for the store. You guys have been sold out for over a month now.

I ordered something as drive up order. It was easy and fast service. My item was brought out within about 3 or 4 minuites.

Always a fun place to send some time, however when you know you need some new tech I never make a decision before seeing it in person! On my latest trip I went to purchase a new router for my apartment, I was ready to put down way too much money, the sales reps talked me down to something that would fit my use case better! Not just to get the most expensive thing, but the right router for me. You typically pay for that kind of treatment!

Had a great experience with the staff who assisted me at Best Buy in Summerlin Las Vegas NV location... I have a tendency to ask alot of questions .. James Viton was tremendously patient, sincere and his customer service was outstanding... I kept apologizing for all my questions and James kept saying its no problem, its my job to assist you.... bought a printer/copier and James handled it all for me... 😃⭐⭐⭐⭐⭐👍

Had what I needed. What else is there to say? Clean store, pleasant employees as far as I could tell.

Bought new washer/dryer. Service was fast. All questions answered. Plenty of salespeople staffed. Best of all we only have to wait 5 days for delivery

Came in for a camera, they couldnt locate it, but Daniel really looked and came through to make a good deal. Super clean and nice store! Staff walking around asking if we need help! Recommended even if its a drive.

I fancy myself a technophile. I love technology and I love to discover new consumer technology products. Two of my favorite 3 stores for tech were Radio Shack (r.i.p. 😓) and Frys (recently passed away). So that leaves us at the mercy of Best Buy and Amazon. I have a Love/Hate relationship with Best Buy. I love the fact that, in general, Best Buy always has new and current products but I hate the fact that those products are largely overpriced (when compared to Frys). Although, I am glad to see that the majority of Best Buy employees are young, I am a little concerned that no one seems to be over the age of 40. I dont expect a Walmart type of age diversity, however it would be good to see an over 40 person once in awhile at any of these establishments. I prefer to shop at the Best Buy in Summerlin center because everyone there is generally friendly and eager to help (when they are not busy) in the store is always clean. My only real complaint is that (and perhaps its just because I randomly pop in at the wrong times) the store is not always fully stocked and a couple of times I had to go to the store on Maryland parkway to purchase items that I was looking for. You should not have an unpleasant experience shopping at the store

Easy in & out after purchasing online and quick pick up.

Went in to pick up an order I placed online. Theres a separate line for online orders and customer service, at least I thought there was supposed to be. Anyway, there were 2 of us in both lines, but the person next in line for customer service was there before me. When it came my turn on online orders, the attendant motioned for the person in the customer service line to come up. I mean, whats up with that? The whole idea of offering online and picking it up in the store is to save time. And we all know that customer service issues take forever, which is why there is a separate line, and is exactly what that person let in front of me did. Not cool Best Buy.

Friendly staff. Great service

Very helpful staff.Super knowledgeable and friendly.I was in and out quickly.I did notice a long return line, which we a bit troubling that so many people were returning items and how long it took.This best buy is the best Ive visited in the Vegas area.

Clean, organized, helpful associates. They have no laptops below a $1000....very disappointing. Feels like limited inventory in general but idk if this is a result of the pandemic or if this is just how this particular store is.

I needed a new wifi and the crew, on two different visits, tried to talk me into the eero system. Im glad they did. You can see whats going on with the wifi on your smart phone. And now I have great wifi throught my house. Very cool.

Dont ever shop with best buy. My advice is to take your hard earned money and spend it elsewhere. Their customer service is atrocious.

Good Selections, good prices, Safe & Clean

Bought something from their online store, which was delivered with damage. Rather than wait for another delivery to be shipped, I was able to return the defective unit and pick up a replacement here. Friendly team members throughout. Still adhering to social distancing and mask mandates.

I really wish that it was the Best Buy the majority of the time but that seldom seems to be the case I still seem to go because of convenience but the lack of selection is almost always overly disappointing

Selection has fallen off since covid, sucks I grew up going to Bestbuy

This particular Best Buy store always has everything in stock. Great location and never had any problems.

Waited an hour for anyone to help us, the guy that finally could bother to take the time out of his day to talk to us seemed quite upset that I had the nerve to ask a question. Ended up going to the Rainbow store which is far superior. Would definitely recommend shopping there instead of this location.

The store is always clean and well taken care of and product looks good. I love their displays and tv/sound area. The total tech program is awesome. I’ve been participating for a couple years now even though I’m not a fan of buying service and warranty plans, this is one you can appreciate and keeps me coming to Best Buy and buying their TVs, computers and appliances. Although they seem overpriced you can ask them to price match (restrictions apply) and I’ve done it a few times. The employees are always helpful and most are top notch and friendly. I wish they had a snack bar like Costco, then I’d stay all day!

Always great service. Particularly at the cell phone area.

I can usually find what I need in Best buy, but this time they didnt have any options on a phone case for my galaxy z-fold. They had ever IPhone case made, but little options for a Samsung and nothing for my phone. A representative was helpful with information on the difference between a 4k fire stick and a fire stick lite. Great information!!!

Always a good selection and competitive prices

Corporate should take a look at this location!Associates act like they could care less about the customer and no next to nothing about their products.

I was trying to replace my washer and dryer and I was looking for good prices in the city, every time I looked for good and low prices I always saw that Best Buy had the best prices. So Best buy was my best option.

Geek Squad On Point w/ @ home computer/home office help

I have been using them for about 8 years now. So many changes have been made but they are always friendly to deal with.

Always had a good experience coming here. The staff are attentive and very helpful. This place is managed well, so 5 stars is justified.

Best Buy, I guess is struggling to compete with online concerns. But at least this store had helpful people and they also stocked the USB adapter cable I was looking for. Store was clean, bright and inviting.

The people at Best Buy are very helpful. I just bought my new Samsung Galaxy Book Flex. The people were very informative & helped choose the right all in-one. Then ordered it to be delivered to my house. It even come in early. Oh and everyone in the store was wearing a mask & cleaned the registers & the counters between each customer.

Couldnt help me find a kids smart watch/ phone that does video calls and works with TMobile.

We went there tonight to look at TV, found one for a great price and was helped immediately by Dustin. He was super nice and got us taken care of quickly. Thank you, Dustin!

They dont have recievers in the store waited forever to be helped

Great selection, fair prices, great customer service.

A bit overpriced and their store needs to be better organized. I had a charging project I was working on and the salespeople kept sending me to different sections to get the next part that I needed. What should have taken 5mins to purchase over $400 in parts ended up taking 30mins of talking to people who didnt know enough to keep the project going.

Excellent customer service, their sales person really knees his job. I would look forward to another visit.

Store forces you to wear a mask to pick up orders made on Amazon. Ridiculous. #maxFear

DVD is on its way out the door of mainstream media platform and alas I fear I will have no more reason to go to Best Buy any more.

Place was almost empty less than 10 people perhaps, yet I couldnt find any help with 4 items I needed so I had to wait and wait...... Finally, I couldnt wait any longer and went to look for an agent myself.Store ran out of stock an items I needed, I could only purchased 2 items out of 4.

They have great prices on TVs

Quiet best buy, but atleast their helpful

Best place to get an electronics if you not cheap and want the best of the best

Ive visited it, but not yet purchase any items.

Online order pickup is quick and easy. The stairs is almost never very busy and most staff are pretty knowledgeable. Thanks

Computer that I wanted was out of stock. . .saleman hooked it up with a comparable.

Amazing they always have better then whats assumed to be the best

What a fiasco! Horrible customer service. I bought a Samsung dishwasher from them. It did not work. Samsung sent a tech out twice to try and fix it. Then they said Best buy would handle the replacement. Never happened. Called this Best Buy store several times. They dont even answer the phone!!!!!!

Great Best Buy. Friendly staff and clean showroom. One of the better Magnolia sections around.

Got the thump in the trunk, thanks for hooking up my system Louis.. Great work.

Shelves too empty. You can barely find what you looking 4

The staff are knowledgeable and helpful. Great assortment of TVs.

Great prices, fast courteous service

Expensive but good store great customer service. Walked in the door immediately was greeted asked if I needed help finding anything and then he walked me to what I needed

Poor and unknowlageable staff left and bought laptop at Costco instead.

Best Buy is awesome! Their employees dont get a commission so you can be sure they are giving you THE BEST advice. Smart, friendly, helpful employees! The store observes all social distancing/mask protocols for Covid-19. A safe and lovely shopping experience!

Great customer service in and out thank u

It was fairly empty, but clerks were very attentive

Always know what they are talking about

Best buy is the best place to shop your electronics or appliances, they are on top in customer service, on top of that they hire our local people from Vegas.

Love this place especially Mike Herron on The Geek Squad

Terrence installed my new double din radio in my 2007 4runner. Thoroughly enjoyed working with him, he had a great attitude and I would recommend others to go here for their radio installation.

I was in the store & could not get anyone to help me. I asked for help three times prior to getting assistance. The female who called for help for me on my third try, was very kind & considerate.

About a year ago I bought a Google Pixel phone with a 1-yr service warranty. At that time I was told that if my phone was damaged it would be fixed or replaced for a new phone. I now have a crack in my phone and Best Buy will not honor my warranty under the terms and conditions at which I bought the warranty. I will never again buy any type of service warranty from Best Buy again.

Very nice store. Professional workers. Great service.

Nothing better in life than going to Best Buy and browsing for an hour or longer. One of the few stores left in America where you can test almost every single product they carry. I can definitely lose track of time in there. Employees are very knowledgeable and helpful.

Great selection, and recently, very good prices. Easy to order online and get curbside pickup in the store parking lot.