Nice and clean and great customer service. Maurice helped us find boots when we had a tough time finding a particular size. He is courteous respectful and friendly. Tori is awesome too she made my day. Wish more stores had staff like this.
Love this place!Came up with a slogan for yaGreat energy good people great service Big R!Bam! Haha
Drove over 3 hours to this location twice due to the fact its the only store thats even remotely close to me that had what I needed in stock. Twice I havent been able to get what I wanted. I expressed my thoughts, & concers on this matter to the management team. They went out of their way to ensure that I would be happy to continue shopping at Big R. This company really cares about their customers, & I cant thank them enough!! You dont see courtesy like this anymore, & Im proud to say, that I love the Big R stores, & will most definitely be going backThank you!!
Sorry A$$3$ cant go to the bank and get change, why dont you round off to the customer, why does it have to be in your favor,, scumm bags, stores going down hill anyways
Allways a wonderful day at this store. Nice people and if you look carefully you will be surprised by a great bargain. Got myself a pair of Beautiful boots for half the price! Im s happy ☺️shopper! Dont forget to look on line for extra savings!!🤑 Happy shopping!!
If you drop in on the sale days you can get some great deals. Great selection of mens clothes
Great store its big and has all u need but food
Staff always greet and ask if you need assistance. Excellent inventory of just about everything.
I was traveling cross country and I had a trailer lose its hitch pin and the trailer came lose doing damage to my truck and was dead in the water until It was repaired. Safety cables, break cable, and other necessary hitch accessories. I went in to the Big R store in Las Vegas New Mexico and this guy named Mike Salazar helped me and my son out and walked us through the isles and made sure I had everything I needed to get back on the road. Super cool guy and deserves an accommodation for being the best of Big R!! In all my years I have never run across a kinder, giving and understanding person in my life. Today Mike you were our guardian angel thanks man! Oh ps we made it home safe and sound....
Workers could b alittle friendlyer alittle on pricey side
I was looking for Hay. They didnt have Hay except for expensive kind also Located in a rough part of town always seems like parts are pulled out of the bags, Example pipe fittings and things seems like they get pocketed
If you are not a LOCAL, with family ties or relations you are not welcomed at the Las Vegas, Big R. They will gladly take your money and sell you products but if the item is defective be prepared to be refused services.I purchased product newly introduced to Big R. A “Karcher 3200x Pressure Washer,” which I paid $369.00 (USD) plus tax. I asked questions prior to the purchase, mostly because I was hesitant in purchasing a off-brand product.I was told that if I wasn’t happy with the product within the 30 days I could bring it back and exchange it. So long as I had the receipt and followed the 30 day guideline to their return policy. I purchased this product 04/13/19. I had the product for a total of 15 days, it was in a box for the first 5 days of purchase. I used this pressure-washer one time and ran it for about 4-6 hours total to clean out my garage. After use it was stored inside a insulated enclosed covered garage.On 04/28/2019 I took the pressure washer from out of storage. I had a big project very time critical and important. Family had driven down from Colorado to assist with this project. The 28th was the only day I had to get this job accomplished. After trouble shooting, and after YouTubing and trying to work through the lack of pressure we came to the diagnostic probability that the pressure washer was defective.I called LV Big R. Informed them of the issue. I wanted to check prior to spending the diesel fuel and 25 min into town, that I could be assisted. The employee instructed over the phone to bring the receipt and the Product.10-15 minute wait for the assist. manger I was told there was nothing they could do to help. Even though I phoned in ahead of time, they all seemed clueless as to what I was doing there.Clearly zero communication. I was then vaguely informed I would have to send pressure washer in for repairs (covered under warranty), and wasn’t able to get a timeline on how long or why it wouldn’t be exchanged. I asked why I couldn’t return/ exchange the product. First respond was a flat “No.” Little to no explanation. I haggled frustrated for information as to why after only owning the product for 15 days. The only reply he would provide me with was that it was a motor and they don’t accept exchanges or refunds for anything with a motorI was then told to wait tell tomorrow for the manager. When I expressed the importance of my situation of needing a pressure washer for that day that I bought this expecting dependability and reliability I was told that it wasn’t important and that there was nothing the assistant manger Mike Salazar could do to assist me with.I had to “ask” if I could leave the Pressure washer there until the manger of the store showed up the following day. Wasn’t offered that option nor was I given any customer service outside an employee who seemed terrified to say anything while Mike was present, and then received several apologies and was told I was a valued customer.Yet the same company in Santa Fe who abides by the same company policies said something entirely different. I called SF Big R as I considered that the situation didn’t feel right. The assist. manager of the SF Big R said they would take care of us, and help get this issued resolved with his Manager. I went back into the store asking for Item to be returned explained to Mike SF would be able to assist me. Mike then wheeled pressure washer to me saying “Ok.” Even agreed it was more then likely a water pressure valve. A “defect.”This is my 3rd incident I’ve had with Mike Salazar. At Tractor supply I never have these issues, especially with returns. They have never make me feel like I’m a second class citizen. Even though I’ve lived here sense 2011 I’m still treated like an unwelcome outsider by Mike. It’s just unfortunate that a Manager feels he’s a God just because he has a position of authority over a small town store where he uses his connections and favors to keep himself established.I upgraded to a STIHL PW in SF, and was treated with kindness, consideration, and professionalism.
Absolutely love Big R!! Very fairly priced and very friendly hometown people
Has great prices and items.
It was great, got the item I wanted for a great price. Service was quick and friendly.
The employees are always willing to help out.!
Helpful people and the store is nice. I love tha gun side of tha store the most. Like I said real helpful people all around tha store👌
Good store every thing u need
Super helpful staff, convenient location, great selection of items/products.
Excellent service 👍 great prices
Decent Prices and decent Customer Service
Got exactly what I went for. Military Monday discount is appreciated.
Staff is just down right pleasant and awesome!!
Good selectionExcellent customer service
Has cool stuff to buy
Clean store, friendly staff a large inventory, and reasonable prices.
Lots of stuff! A bit expensive but lots to choose from.
I alway go there for farm supplys and they always have what I need
Hardware and sporting goods COMBINED! Need I say more?!
I had to drive up from Santa Fe to buy a trailer here. The manager was friendly and prompt to get the paper work done and send me on my way. 10 out of 10 on her. When my family moves to Pecos in a few years this is the Big R I will be using.
Over priced but the only place to get certain items in town.
Never had problems at this store great place
Always has what I need and if not they get it for u in good time
I find the clerks to be very accommodating.
Great place to shop
If its santa fe store, no help store seem like no one works there. Not very friendly
Have always done me right
Nice store and nice people
Big store, lots of stuff.Just about everything you need if you live in the country.
Dont go here! The staff are racist against Americans!All Hispanic staff equals poor service and snide comments when you are not Hispanic!
Nice store and lots of options!
The staff was very friendly. Found what I needed. They even told me where to get what they didnt have.
Didnt even get greeted by anyone.
Found exactly what i needed for a lot cheaper than I expected. Thank you
Great manager Mike
Very friendly and a variety of merchandise. Wish there was one in Clovis.
Great store, great staff!
The fun place to shop
Friendly helpful Service
It seemed expensive to me.
Great customer service
Great service good products
Awsome
Great place to shop
Allways a good place
Way over priced
Good store & service...
Everything you didnt think of
Very friendly service
Nice lots to chose from but expensive
Wish we had these back home
Farm supply goods
Nice stuff
Good customer service
Very pleasant
Nice place
Friendly staff lots of products
Friendly staff.