After having a poor experience dealing with a used car purchase from this dealership, I was contacted by the general manager, Mike. After speaking with him I was pleasantly surprised that he was motivated to explain their side of the situation . He didn’t need to do that considering that I had already bought the vehicle. But it did make me feel better that he was concerned about their relationship to their customers. By the way, I am very happy with the vehicle I bought there.
BLUF: I would never recommend Sisbarro Volkswagen to anyone for any of their services. Extremely disappointed with their customer service.I received a flyer in the mail for a promotion that Sisbarro Volkswagen was running. Included in the flyer was a match-to-win game where the grand prize was $5,000. See the attached picture below, but I matched the $5,000 to the grand prize. After reading the terms and conditions, it actually seemed legitimate. Therefore, I drove 2.5 hour round trip to visit the dealership. My wife and I are in the market for a new/used car after having some car problems so after winning, we wanted to support the business that gave us the opportunity. Unfortunately, Patrica at the dealership informed me that it was a scam and the promotion was just to get people through the door. When I asked the manager about it, Patrica laughed at me and said yeah, it would be nice to win $5,000. Ultimately, Sisbarro gave me a $5 gift card to Walmart for my troubles... I wish I would have had it prior to showing up so I could have bought some lube..
Awful service, truly awful. Service experience at this location ensures that not only will I never purchase a vehicle from this location, but I will never purchase from Sisbarro as a whole and I will make sure to tell everyone I know not to do so. Sales people are friendly, at least.
I would rate six stars if I could. I had rented a VW for a cross-country road trip, and the critical oil light came on around the missile site north of Las Cruces. I pulled in for gas, and fueling up right next to me just happened to be the general manager of this dealership. He gave me the number of the parts department, Andrew hooked me up with two quarts of premium motor oil at a fantastic price. Thank y’all so much for saving my trip.
Hands down the best car buying experience I’ve ever had (twice over)! And, the service department is wonderful!! Thanks Mike & Jorge for the excellent service across the board!
Jeff helped my wife and I with the purchase of our truck. He was honest, courteous and did a great job letting us know what was next in the process. Jodi did a great job in the finance process,, Overall great experience! Thank you!
Jorge Castro is the person to go to at Sisbarro Volkswagen. He does an amazing job! I have never seen such great customer service!! Thank you!! I just have to add more to this review...Josh in the service department is also an amazing component to Volkswagen Sisbarro!! One of THE best mechanics that I know of! And Mr. Mike Yoke well words cant express!! Thank you, thank you!!
Highly recommend. Jeff Dray is the guy to ask for! Great price and selection.
My experience at the dealership is the best my salesman Sean Hobbs and the GM Mike Tourtillott are the best they are alwys willing to help and give me the best possible deals I want to say thank you to them they made my shopping at the dealership the best I suggest if you need a vehicle you come see them here they will do what they can to help you.
Kevin was excellent! I was on the fence when I walked in about whether I absolutely needed a new vehicle or not, but Kevin was able to help me find everything I wanted: from space and function of the vehicle down to my monthly payments. Thank you again Volkswagon for always taking car of me and my family!
Mike and Kevin were absolutely great to work with. No pressure buying experience and worked around my schedule. Would recommend to buy from here. Gave me a great deal and no BS.
Very nice and friendly atmosphere. Mario helped me get in a vehicle in a matter of minutes. Highly recommend!
I was approved at another dealership in Las Cruces but the car I was approved for had over 100 thousand miles and was pretty dirty inside and stained I went to sisbarro Volkswagen and spoke with Jeff Dray he got us into a 2017 sonata with just a little over 60 thousand miles at a better price and a much much nicer car I STRONGLY RECOMMEND JEFF DRAY HE IS VERY HONEST
Thank you guys so much!! See Adrian if youre in the market for a new vehicle or used!! Best experience Ive had buying a vehicle!
This VW Dealership is the place you want to spend your hard earned money. The workers, mechanics, and just about anyone there is nice and very professional. Been taking in my car for new parts and gotta say their Service Department takes real good care of my car and myself. Appreciate yall and what you do! Also Big SHOUTOUT to the man himself, Jorge C.! Couldnt thank him enough for his support!
This review pertains the Service department only.I took my vehicle to get it diagnosed because it is shutting off randomly and the vehicle is unsafe to drive.First. It took me almost 2 weeks to get my vehicle seen because they didn’t had any open dates to be able to check my vehicle l.Second. After waiting almost took weeks I was finally able to leave my car to get it checked. I left it for 2 weeks and they couldn’t point out the problem.So they let me drive off with my vehicle, even though is unsafe to drive, because they couldn’t replicate the fault.Right now my vehicle died on me and I almost got into an accident because I lost power steering power and couldn’t break quick.I called back again to see what they could do, the lady that answers the phone at the front desk said they could see my car by the end of the month (today is April 1st) I explained to her that my car is unsafe to drive and didn’t even care, she said I’ll have to wait until the end of the month.So at the service department they don’t care about the customer’s needs safety. They’re supposed to be the professionals, if they cant fix my car here, where am I supposed to fix it ?? Really upset and disappointed by this dealership. They don’t care about me being in danger driving an unsafe car.
Great, quick, professional service. My service advisor was amazing.
Mike and Chris are amazing! They went above and beyond to help us find the PERFECT mini van for our family! Not only did they show great patience with our needs and budget, but they worked to find exactly what we needed. I will be visiting Mike and Chris at Sisbarro VW for our next vehicle purchase (which is coming all too soon with a teenage soon to be driver!) Thank you, Mike and Chris!!!
Just picking up my auto after they diagnosed a problem with it. When the part comes in i have to take my auto back in.
Love the service I received by the amazing service team!I was in a pickle driving/moving from Texas to AZ and ran into an issue with not being able to put diesel in my car due to a safety block. The nice people in the service department stayed a little extra after they technically were closed to help me! If they would not have done that I am not sure how I would have been able to continue my drive without being able to get diesel! Thank you sooo much again! I appreciate it!
What can I say, I am still in awe at the service department! Jorge is amazing! He took care of everything for me in a way that is pretty much indescribable and mostly unheard of these days. Josh, my tech, was looking out for my safety as his number one priority by not letting me drive away with a faulty wheel bearing. Superior service! Thank you to Michael Moore as well for listening to Jorge about the issues that arose during this service appointment. Jorge deserves huge congratulations and I am honored to be one of his, and Sisbarro VW, customers.
Parts department and service people were so personable and courteous, it was a pleasure to meet them for the first time !
Just bought a 2018 Atlas and they took very care of me and my husband. Shout out to Mario, Mike, Kevin and Jodi. They were more than great
First Class from start to finish. Kevin, Michelle, Mario and everyone there was professional, friendly and worked hard to get me the best deal possible and saved me time and money. A great asset to the Las Cruces area, I wont hesitate to return for all my automotive needs.
Excellent customer service, friendly salesmen (Chris), ended up buying from them because they werent playing the number games unlike the salesman at the Volkswagen dealer in El Paso.
Mike, Adrian and Mike best people Ive ever dealt with very easy process these guys make you feel at home and they all have great personalities. Very professional I highly recommend them!!!
Steven Douglass was fantastic, treated us well and got us into our 2021 Volkswagen Atlas! No complaints, perfect service!
Mike Tourtillott is a great guy. Hell help you in any way he can. To keep you coming back.
Yes after debating for over a year on getting another vehicle i chose to stop at sisbsrro vw and had an amazing sales experiance with steven douglas my sales man it took him about 10 to 15 min to talk to his boss and came bac with an amazing deal gave me a great deal for my trade and loe money down and was out the door
Sisbarro Volkswagen has been BY FAR the best car buying experience I have ever had! If you don’t want to feel pressured into a car then, this is your place. If you are looking for a New VW or quality used car go see Chris he helped me find the right car, not one I kinda liked, the one I loved! The whole dealership made it feel like I was buying from family. The service department is great as well. They are very friendly and fast!
Set an appointment to buy a vehicle. Drove all the way from Far East El Paso only to have the vehicle I wasGoing to purchase not available. Sales guy called meTo Confirm appointment too. Go elsewhere. Waste of my time.
Great staff, gave us everything we needed without pressure.
If you are looking for a new or used vehicle. Look no further. This is the place. Mr.Kevin Reed at Sisbarro Volkswagen was able to meet all my vehicle requirements and more. For someone as picky as I am, he was patient and professional. He was willing to go the extra five miles it took to get a good deal to suit my financial needs. Thank you Kevin!!☺️
Its okay. Im not a big fan of their used cars.
Its excellent a little pricey but over all real good
I had to purchase another vehicle because my 2005 Pontiac G6-also purchased from Sisbarro Autoworld-was totalled. From Cynthia who showed me around, to Mike and to Michelle Woodman I found my vehicle-2005 Honda Pilot-that I love!!!! They have always provided friendly, professional, and timely service and have met all my auto needs. This is should really the first-and only-place to visit for your vehicle purchase! Manny G
Drove 62miles to buy a vw Jetta that sisbarro had on their site as a new 2020 car. Had an appt so I drive all the way to las cruces from east El Paso. I get there and the car listed on their site as a new car is the loaner service car with 7k miles!!What a waste of time and gas money. 124 mile round trip for nothing.
Go see KEVIN!!!! Traded in a used vehicle and Kevin helped me find a brand new vehicle that was reliable and was a very fast process! Will tell everyone I knowto go here they have the best deals and vehicles in town!
Most always ameniable to the my cars needs. Kind and soft spoken staff.
Buying a VW from Sisbarro was absolutely the best car buying experience Ive ever had! Great team of people willing to do whatever is needed to make the customer happy. And they made me happy! I highly recommend Sisbarro Autoworld to anyone. They are fair and honest with no pressure, something refreshing in the world of car sales!
We had been to two other dealerships here in El Paso and we had been treated like a number. As soon as we met with Kevin, he treated us nice and was so knowledgeable about the VW Atlas. We didn’t feel pressured. They were completely upfront about everything! This was by far the best car buying experience we’ve ever had. I’ll admit, we had our guard up because of the way we had been treated by other dealerships, but once we walked into the lot. We were greeted by everyone and that says a lot! Just a simple hi, how are you doing? Goes a long way. Many of the other dealerships miss even that. They go straight to numbers or get out. We are so completely happy with our purchase and Kevin is amazing! Please go here if you want to feel like family and not feel pressured. Our 7 year old, made a comment about the other previous dealerships, “They don’t even say hi to me.” Kids sense a lot. As soon as we arrived, Kevin acknowledged our son and made conversation with him. Which was such a big thing to our son! Little things like that matter. All of this to say, if you looking for a friendly, knowledgeable staff and great car buying experience, this place is it! Thank you VW Las Cruces, Kevin and all your amazing staff!
I went vehicle shopping and met Cynthia Rodriguez who was absolutely a God send. She was very helpful and patient since I was not quite sure which type of vehicle I really wanted. She was able to help me get and drive home my Honda Pilot, and Mike (the GM) was super in getting me approved. The entire staff there is to be commended for their service and for looking out for the needs of the customers. I always feel at home when I go in. Keep up the excellent work! Thank you so much, Cynthia!!!
Absolutely awesome! George Castro did a great job working me into his schedule. Their technicians are highly qualified and did some exotic work on my car. Pricing was fair. All in all the good experience and would highly recommend them
Definitely an AMAZING 5-star car buying experience here at Sisbarro AutoWorld! Thanks Mike and Kevin for being attentive, open, and honest! Loving my 2020 Atlas CrossSport R-line!
Bought a brand new Volkswagen Passat here, the service is amazing, the management is friendly and I am so happy with my vehicle. The entire experience took a great weight of stress off my shoulders and I would recommend this company to everyone and anyone. I was in a bind with a vehicle that was immobile and they gave me more than what it was worth and worked with my challenged credit. Do yourself a favor and come buy from this dealership, best decision I made all year!!
I recently sold my vehicle, and I was in search of something low mileage, and fuel efficient, due to travel. I did some homework, and found a vehicle to my liking. Unfortunately, that vehicle was already sold. On the drive home, we saw a couple nice looking vehicles at the Sisbarro VW / Used dealership. Jeff Dray approached my wife and I in a very relaxed manner (Which is very fair due to the climate of COVID). Jeff answered all of my questions, and was very confident in getting something to work for my needs. We came across a Honda Accord, that did not win me over, at first. Jeff suggested a test drive, and a no obligations approach. We did the test drive, in which I was very happy with the vehicles performance, and we proceeded inside. I told Jeff that I needed to return to work within an hour, but I was interested in the car. Instead of letting me go, and following up, Jeff and his crew stepped up the showmanship! Jeff suggested that I take the car a couple days, and this is what really won me over. Due to COVID, my wife and I are extremely busy with work and kids. Taking the car a couple days allowed me to process how valuable having a fuel efficient vehicle really is! I can go on, but my point is, this crew is full of problem solvers. And this crew will do whatever is in their power to make sure you are happy. I have never experienced such excellent customer service, from a car dealership. I recommend if you are car shopping to ask for Jeff Dray. Good working man, who deserves every dollar he works for.
This was our 3rd test drive with different SUVs....let’s try Sisbarro!Micheal was very helpful. We were able to test drive the atlas. He has a great sense of humor, and was able to point out qualities in the vehicle a mother of small children would appreciate.Cynthia Rodriguez was a delight to speak to and had a great positive attitude during our car buying experience. 👍🏻Overall they were welcoming and were very sweet to our young little girl. It was great buying from them!!⭐️⭐️⭐️⭐️⭐️
Very good experience buying from Sisbarro. Thank you Mario and JP for making the process painless, and giving me the best deal possible.
Just recently bought a 2019 Atlas and the sales department made it fast and simple. Buying my first VW from Sisbarro Autoworld was very enjoyable, everyone made my family and my self very welcomed. They were helpful and knowledgeable with my purchase. I highly recommend Sisbarro Autoworld for any of your vehicle needs and future purchases. I for sure will be returning for any future purchases. Once again thank you Sisbarro Autoworld.
Best service yet! Mario Leo Helped me and my family out of a horrible situation i was put in. Truly blessed! I would definitely go to them if your thinking about trading in or getting a car☺️
This was our second trip to Sisbarro VW, and like the previous visit, it was for an annual service. We scheduled an appointment, and were greeted by Mr. Castro, the service representative. He, and the service team, did an excellent job, and the car, a VW Atlas, was ready in very short order. They have a great selection of vehicles, and a terrific service department. If you need work done, give them a call.
Best Car Buying Experience! Nick listened to what I was looking for and found me a great vehicle. Its just what I needed! The Sales Manage Chris worked out a great deal for me and the whole staff was Awesome!!! Kudos Sisbarro Volskswagen ❤
Cynthia is awesome! Her and Mike were such a great help! They always kept us updated on trucks we may be interested in ! If you are looking for someone to help you over the top I would recommend Cynthia ! She’s the best ! She tries so hard to get you a great deal and make sure you are happy!!! THANK YOU CYNTHIA & MIKE!
Best Dealership I have been too! Mo, thank you so much for all your help!!! I am so happy with my new Volkswagen Atlas!!! Jason, thank you so much for all your help! You guys are awesome!!!!Mike my daughter loves her monkey! Best customer service! The owner of Sisbarro walked in and greeted us with a smile! And thanked us!!! I recommend anyone wanting to buy a vehicle visit Sisbarro Autoworld Volkswagen!!!
Only went here with a friend to visit the service department. He needed some touch up paint for a few small dings on his door and hood. The paint was ready and waiting for him by the time we got to the shop. The employees are very knowledgeable and friendly here and seem happy to help.
Thank you, Mario L. and Adrian for an awesome and very personalized car buying experience! I appreciate all that Sibarro did to get me in to a dream vehicle of mine. Sibarro has even been supporting and checking in with me after the sale. Would recommend to shop for your next car at Sibarro.
Great service
I love Sisbarro. They are more than a dealership. They are family. I bought my first new car from them a year ago. I was diagnosed with cancer and my adult daughter is moving back home with me. I mentioned I needed an affordable, reliable used car. They delivered! I even had the pleasure to meet Mr. Sisbarro himself. It was an absolute honor to tell him how great his employees are. Manny (my salesman), Tony, Mike... They are all fantastic. I love them all, and I will keep them close in my heart now and forever. In my time of need, they are here. God bless them all.
Cynthia (sales rep) was so great to work with! She made the car buying process much less stressful. Mike (manager) was straight forward and helped the deal run smoothly. Michelle (finance) was great at explaining the paperwork when it came down to signing. Great people to work with and got the exact car I needed for an awesome price that beat El Paso. If ever in need of a car in the future, I know where to go!
As this was my first time buying from a dealer I was cautious about the process. But the entire staff here was honest and willing to help me along. They did not try and sell me something out of my price range and even gave advice on the best way to do this. Absolutely recommend to anyone looking for a new or quality used car.
Over the years, I have done a lot of business on the phone and online. Recently, I encountered Mike Tourtillott and he is the best of the best. He was friendly, quickly established trust and I could hear the smile in his voice. Thank you very much for the quick, easy transaction. If you are in the market for a car, call Mike! You will be happy you did.
Amazing staff! Simply Amazing they worked hard and make me a great deal! Fun, personable and energetic! I would highly recommend them to anyone!
So my son bought his first car here Kia Optima 2015 had it for three Months and the Engine Blew. Now this could have went one of two ways the Guys could have told me its no longer under warranty and you chose not to get the extended warranty so nothing that we could do. However my salesman Kevin and the Manager Mike got together and really helped my son through this hard time. When buying a car you knever know what’s going to happen it could last for several years or a couple months that has nothing to do with the dealership. However when things do happen it’s nice to know these guys had his back. Will be buying all my cars in the future from here
I had a great experience buying a used car. JP took very good care of us and it seemed that everyone sincerely wanted us to have a good experience. I thought their deal was fair and honest.
Bought a 2020 Tiguan on 5/29/2020. Ron who helped with the purchase of the car was great. Yesterday got in the car and the console on the roof was just hanging by the wires. Went to the service dept to have them look at it and the person at the counter couldnt have cared less. All he was worried about was if we had made an appt. Very poor customer service. We will see how we are treated when we go back on Wed. Even though we did not have an appt, which we understood the wouldnt be able to do anything that day. When someone purchases a vehicle from you at least have the common courtesy to care about the problems we are having. In case Sisbarro doesnt realize CUSTOMER SERVICE is a big part of your business success. We have purchased 5 VW,s from you and if this is how your service dept treats people once they have purchased a car then it will be the last car we purchase from Sisbarro. As I said we will see how we are treated on Wed when we go in for our appt. Went back in on Wed for appt and received an apology from Mike and were treated very professionally. Thank you for taking the time to read my post and making things right. I change my review to 5 stars.
This was my first time buying through a dealership. Zack was awesome even though he was new he took the time to make the experience enjoyable. He even looked things up randomly that me and my son were talking about. Came out of it with a new car!
Very disappointing. The service manager at Sisbarro told us a bold-faced lie about the condition of our vehicle when we brought our Rialta back for service when it was leaking transmission fluid. I know this because I brought it to a trusted mechanic in my hometown and they showed me that the transmission pan, the part Sisbarro said needed to be replaced, was perfectly fine and undamaged. Why would they do this? So that they did not have to take responsibility for poor workmanship in the first place. I do not trust this business and if you value your pocketbook, go elsewhere.
Just purchased a great car there, and everyone was so caring and helpful. They all made everything from beginning to end a very pleasant experience. Thank You Sisbarro Team 😀💕👍
Got great prices, and JPs great salesman..
VW the way to go!!! let Mike know youre there !!
I highly recommend Sean Hobbs as a sales representative. He is very knowledgeable of facts and such a easy sales person to relate to. Thank you Sean again for everything!
Josh did a great job getting us into the new car we wanted. We had a great experience buying our car at Sisbarro VW. Everyone was very courteous and kind. Josh again was A++ on the job.
They will not share part numbers with you after a diagnosis so that you can find the right part to fix it yourself. Then theyll nickle and dime you until your paying out the ear for a simple repair. People who have rated this dealership highly have only purchased cars. Theyve never dealt with anything else through them. I guarantee it.
Mario was professional and friendly from the beginning. Gave me a no BS, transparent price from the beginning. He worked with me to get me what I wanted! Definitely worth driving from El Paso for the customer service and great military friendly deals.
Mike and his team are great! Always willing to go the extra mile when finding exactly what we want. Wont go anywhere else!
Mike, Adrian and all the staff here are absolutely amazing! They went above and beyond to help my husband and I find a vehicle that was just right for our family! Everything we asked for was met, not only to what we wanted but even BETTER DEALS THAN WE DIDNT EVEN ASK FOR! 🙂 I will definetly be recommending all my family and friends! Here you aren’t treated like a customer or pressured to buy something! They treat you like family and want to take care of you! THANK YOU SISBARRO! 💯
Great customer service Nora was a great pleasure to work with. She was very knowledgeable and she makes you feel like you are joining a family and youre not a number. Recommend 100% for all your car buying needs they go above and beyond for their customers new and returning!
Nick was extremely attentive and personable! He made it easy to find a car I was happy with in the price range I needed. Made the car buying process as pain free as possible! 10/10 reccomend asking for Nick the next time you need a car!
The service dept is the absolute worst I’ve ever dealt with. If I had known all the issues I’d have with them, I never would’ve bought a car from them.
What a great experience we had here at Sisbarro. I would definitely recommend buying a vehicle here. Thanks again Mike and Nick!!
Very good service and helpful staff (especially Nick) that helped me get my first car. They answered all my questions and helped with setting up features in the car with ease. I Would recommend
I had Purchased a 2013 vw gti 4 door, and i was greeted and was helped with great service and found the car with a great price. i had noticed that there was scratches and a couple of dents and we worked something out. also the car came with different set of wheels that came from a regular golf i had asked if i could get the stock oem wheels and tires for that year of car and was told of course that they would order them and i could come in any day and they would swap them out i knew it would affect the price but i was ok with that. i took the car for a drive and perfect. once it was time to take the car home with me i noticed the check engine light after the REP took the car to fill it up. and he/she said he/she made a note and i can come in and get that looked at. I didnt have time much due to work when i finally had time i was told that i cant bring it in i would need a AVO form filled. And i never got my wheels that were ordered i ended up spending less time and money fixing the issue myself than what Sisbarro Autoworld wanted to charge me. I just want people to know my experience and to think it thru before coming here!!!!!
Quick and easy visit. My recall was addressed and other options were offered, but were not pushed.
Zach helped my husband and I find a beautiful 2019 Jetta! We were super pleased with the great and friendly service we received!
Great service. Better than Rudolphs. Thanks Sisbarro!
The service department staff was friendly, well informed and very helpful! They did everything they could to make the time I did not have my vehicle stress free. I have always had excellent service at Sisbarro Volkswagen, and always feel safe knowing my vehicle is well taken care of.
We took our Mitsubishi Lancer Evolution to this service department for an extended warranty job related to our hydraulic unit as part of the AWD system. They demonstrated superb service and flexibility. They were able to complete the service work as promised within a one week time period. The service was very friendly. Thank you Matt and Mike from Sisbarro!!!
The service is friendly. The service department is knowledgeable about the issues I had fixed.
Nick was very courteous throughout the whole process. He took time to drive the vehicle to Ruidoso where I live, and swap with the vehicle I planned to trade in. Though I did not end up purchasing a vehicle, I had a very good experience with Nick. I recommend going to Nick if you are looking to purchase a vehicle from this dealership.
Great experience! If I ever refer someone it’ll be here! Cynthia and Jason were great!
Very clean, Very professional, Parts Manager Mr. Jack Telles was very kind.
Matt is one of the best service advisers I have ever dealt with. Very professional and informative. Great asset to the Sisbarro Dealerships.
The wait time was a little long but other than that everything is fine.
Gen. Mgr. Mike, Mr Frietz, Austin, and Sean are amazing. I have bought 5 cars from Sisbarro. I refer my friends to them before committing to any other dealership. Their Service Dept. has great customer service. If they dont provide the service they refer me to good people who do. Thank you very much you guys!!!
We had the best experience buying our daughter’s first car at Sisbarro VW! They are like a family, and they go above and beyond to make you feel like part of the family. Carlo, Tony, and Mike the General Manager are awesome, and my daughter loves her car, which we surprised her with, by the way! Christina the Finance Manager is also awesome, and we are so grateful she was able to get us approved! I can honestly say that from all the dealerships I have dealt with throughout the years, Sisbarro VW is my favorite!!