Superb customer service. This place is usually very busy but they have a good system going which makes your wait more pleasant. Their employees are great, helpful and knowledgeable. They usually answer every question you may have and in case of a difficult situation with products or services, they are very engaging and always look for a reasonable and amicable resolution. Its definitely a place that deserves a solid 5 stars 🌟Thanks guys, you are all rockstars!

Great the people there are so kind and they help you alot

Scheduling an appt was awesome. Ready for me when I got there. Replacement equipment also very good. One problem though was that one piece was defective and will need to exchange it.

I fully expected to be pushed for stuff I dont need and the run around for the swap out for my modem. I was gratefully didnt have to deal with that. They replaced it without a problem and gave me suggestions for alternative for a phone since they didnt have it in stock at all. So to say the least, Im glad I went and I didnt have to spend an hour doing it.

Quick service by a very competent salesman, Ricardo. Was in and out in no time after buying a new phone and service.

I don’t understand why my girl has to pay over $60 when there’s competitor spectrum I can get the same internet speed for $50 with my military discount and won’t kill my battery back up which xfinity does in led than an hour when the Battery has been hooked up to a spectrum modem and survived 6 power outages and it can’t even survive 1 with xfinity so unless they can meet spectrum I’m switching abs even then my girls phone can’t get the service in our bedroom when mine used to go through brick walls

Went into the Las Cruces Xfinity store on 7/12/2021 to downgrade my plan removing only the voice feature since I don’t ever use it. Willem took care of the whole process in minutes and in a friendly, efficient manner. Great customer service by Willem!

Internet required a tech service person to get us internet access. We now have internet but absolutely no TV. I made two trips to the Xfinity Store to get remote controller and neither works or the box doesnt work. There is absolutely no human technician to speak with. Well surely switch to a local provider with humans that can actually help.

Its a hit or miss. Some of the people there are great and others leave ot to be desired.

Salesman was no nonsenseHad quick, efficient system to purchase service NOW. IT was installed correctly the first !, and being on time and without difficultyThey have a vast assortment of equipment and data packages, and bundles. Pay them a visit, you will be pleased, as I was.

Best Xfinity store Ive ever been it. In fact, the only GOod one Ive ever been in. Been here a few times, staff is excellent, and no wait times.

They are so confused it not even funny I payed 4 times my bill and they are saying I only payed 1once I can not believe it and 160 one time and 160 2nd times I have bank statements but not even that helped so now I got to pay 80 + 90 for what Im not sure but Im so disappointed in all this

The manager is down to earth he really takes care of the customers, good job .

Like this place very friendly and professional workers took good care of my problem lots of pations.sent all my thanks

I like their service just employees need to have better attitudes with customers.

They dont listen wasted time on phone ask for supervisor no one called I was in customer service 30 years never treated ppl that way

Initially I applied for the low-income internet service for 19.95 a month online all I had to do was go by the store pick up a kit and install the service at my home. instead I decided to check into getting high speed internet cable bundle package the gentleman there was very friendly, knowledgeable and help me find the right package for my family. It was a bit pricey for the package because i dont know where else to go. The gentleman named Will who install my internet and cable at my home was very professional, friendly knowledgeable and very helpful. Even though I wish I could get through to a live person instead of calling their 800 number. Overall Excellent service. Satisfied customer here. I highly recommend

Great service ...very helpul.

Super friendly and helpful people. Offered discounts and benefits to people on a tight budget. Highly recommend.

Customer support was super friendly, very knowledgeable, and eager to help. I was able to get my plan changed right then and there with no problem at all.

I dont what to talk to a machine. I want to talk to a person. Whats so hard about that!

Fast auto pay machine.walk in pay bill and get out.

Very unpleasant experience. Nothing very friendly associate (Marc) . And with the way this store/company does business, I dont wish to continue dealing with them. I returned a wifi tv box last week because it was no longer needed. When I went in yesterday, they wished to charge me for this month for it to. So I said, if I am paying for it, then can I have it back for the rest of the month. ...since I was paying for it. He said no. I pay $200.00 a month for service, I expect to be treated better. I suggest anybody shopping for wifi/internet to shop other companies. I started recording our conversation on my phone when it became unpleasant. I would hope that this is not how associates are trained to handle business. At no time did Marc ask for a manager to come assist with the issue. Assuming that he isnt the manager.

Yea baby love this company great service they fix the problem asap. Great people! I am happy.

The online people didnt help me. The rep I spoke to on the phone was awesome and also the tech who installed it. Then after installation I got another modem in the mail. Then when I took it back to the store the associate was rude and wouldnt help me

Called to schedule service cancelation about three weeks out from when I wanted it cancelled. Cancelled my service twice during those three weeks. Were a total hassle to get my service back each time. Never had a pleasant experience with them. Just awful all around

Slow service and no satisfaction. Said repairs to outside wiring was thru 800 number and they could not change schedule.

I was told I can’t start up services at my house because a previous account holders bills weren’t paid. They claimed I was living there while they had an account and wanted proof and I don’t even know the people literally just moved in. I asked them “so I have to pay a strangers bills in order to start services for me?” He told me “sorry for your inconvenience sir it’s just business”(This wasn’t the store in particular it was xfinity in general)

I went to change my plan to down grade due to higher premiums and l showed up with a plan l wanted but was told he didnt have it on his computer so l told him l found it on the internet. Well he then stated that he couldnt do any down grading only up grading so what kind of business is being run at this location where they cant do anything.

I hate dealing with the people you call in and speak with, but the guys that come to install are always wonderful.

The internet connection is a single point of failure, it the internet goes out the phone service goes out. When the internet is down I can not call Comcast to call for repair or call 911 for an Emergency.I am thinking I need to get my phone over to the phone company.

Ordered a phone THEY made the delivery arrangements FedEx never showed up

I would like to express the frustration of having weekly outages for hours at a time. Its fully understandable that from time to time things will break. Unfortunately cable and TV come from the same signal so you lose both services. Comcast needs to work on being more dependable to their customers.11/16/2020 Another 5 hour outage. The previous one was 18 hours. Update12/23-12-24. Outages through out the day and now all day Christmas eve.2-4-2021 I have downgraded this company to poor value. Random 5 hour outage once again. They have zero competition in the area so customers have no choice in switching services. 6/8 2021. Four hour outage.

It was well kept, further than 6’ between everyone I spoke w/ and made me feel at ease throughout the whole time I was there. Thx Xfinity, I appreciate it greatly!

Almost got 5 stars, just need to do complete job. Trading in equipment the online system got wrong. Fast, courteous, willing to help fix service errors. All went well except should have activated new box at the store. Forces user to call 800 number, waiting for next rep and explain all you should be able to do with a few button pushes. Wasted my and call center reps time. Overall better than other service centers.

Great customer service. Chris hooked it up. Highly recommend anyone switch to their mobile service.

Best to call 1 800 number.7/29/2019 Barbara renewed my Faith in the Las Cruces store. She was helpful and solved my problem. I can now watch my television with new equipment.Thank you Barbara!!

Very prompt service when they arent busy. Didnt try to push services I didnt ask for.

Loving their internet services

My contract ended went to see if they would offer cheaper package cause I was paying a lot without the contract. The customer service person said they didnt have anything to offer. They could upgrade but it would save me $4.00. He did seem to want to help. I have been with Xfinity for years. This makes me want to cut off all services.

This is the most unprofessional, uncourteous, rude business I have ever dealt with. After being a loyal customer for a year, I was treated like my business didnt matter. Was looking for a new bundle option as my yearly commitment was expiring in two weeks and was shutdown with out any explanation other than your discount is no longer valid after the two weeks window ends. I was told that I was given internet free for a year and I paid only for television. ??? This is a poor way to treat a loyal customer in quality standing in terms of paying their bill on time for for the agreed yearly contract. No more as this really made me feel UNIMPORTANT to their success. You have other options folks and I took the route to discontinue their service all together. SAD to say the least.

Great help kind respectful

Service can be spotty mainly because of location weather but customer service has been generally helpful and issues resolved same day.

Ohh I just cant brag enough about my experiences with Xfinity comcast. There friendly and helpful employees weather on the phone or on the floor are amazing I cant remember one time I have left or hung up with one of there representatives in satisfied. For example I called about a question on my fiancees laptop and I was very happy that that representative new exactly how to help me.

So they just give you your packages to go home with and then you have to figure it out

Terrible and was lied to and now have a huge bill and bad service

Customer service was excellent and I was in and out of the store within ten minutes.

The cable sucks . your watching movies but the voices dont match up..and it keeps going to a different TV input

I was helped rite away. Great employee got me in helped with more than what I asked for an got me out quick. Sorry I cant remember his name but I know his dad is a Redskins fan...REDSKINS4LIFE...

Great customer service. Never a wait..

Its the best place in town dont make me laugh. Its a monopoly cut up so they never have competition. Thats why service will never get better. 100 MBS yeah when it work right. Ask for YOUR city to make its own broadband look at Nashville.

Staff was very helpful.

Comcast people are really nice and ready to help

I recently went in to switch over to Xfinity Mobile. I was greeted right away by the employees and received help by Marc B. All my questions were answered throughly. He was very professional, nice, and kept a smile on his face. (Which is great to see during this pandemic craziness.) I highly recommend Xfinity and their mobile services. If you ever go into the store, ask for Marc B!!

Just so expensive I dont know why cable and internet cost so much. But very friendly staff and they try to help

Customer service was very nice!

Cant believe I am saying something nice about Comcast, but the employees were super helpful and even found ways for us to save money on our bill.

Xfinity is the #1 Internet service provider, overall.

Can get nothing done talking to them over the phone

Great service great prices

Normally when you walk in rou are taken care if immediately. This time it seemed that there was a shortage of staff. I had to wait almost 10 minutes just to get a replacement remote (my dog ate mine for the third time.) When someone finally came over, they were friendly and helpful. So, although this trip was not the best, I have had good trips were the service was more prompt.

Awesome service. Thank you!

Nice, well staffed and clean environment

Fast and efficient. Staff was very friendly and helpful.

Went to pay bill and go back to paper copy

There the best dl

Xfinity you have the worse customer service by far. The AI chat is joke and the agent you chat don’t even have a real conversation. They only copy paste messages pre-written and often come across as if I’m talking with another AI.

Terrible customer service. I should of gone with century link, I just might.

The customer service manager (nice man) who was standing outside the store today calmly helping folks deserves a reward. My internet has been out for three days and I have an elderly family member at home. As i was explaining my situation to the customer service manager, a short older pudgy Customer service woman yelled at me that there is a virus. And rolled her eyes When i explained about My elderly parents . She was very rude to two other Xfinity customers as well. She should be in customer service snd I will be reporting her to Xfinity asap. I do not remember the helpful managers name but will find out and make sure his boss is aware of his great customer service skills.

Dont go in expecting help. Marc B. (yes that is properly spelled) showed exactly 0 interest in helping us with our bill. He didnt offer options, just answered direct questions. He was worse than an automated system because he is drawing a paycheck and wasting company resources. If this is the caliber of employee you can expect from this company then it wont be long before their customers get fed up and leave for better customer service experiences. You can charge someone too much, and treat the customer well, or treat the customer like they dont matter but have reasonable prices. But you cant expect people to stay loyal with bad customer service and overpriced services.

Quick and friendly service

The voice mail trail sucks. I needed to ask a question that has nothing to do with all the voice mail possibilities. Could not get thru to any person.

Worst customer service Ive ever had. My 79 year old mom should NEVER have to troubleshoot and set up her own equipment!!! Technicians are paid for this and there should absolutely not be a charge to come help the elderly. Will absolutely not recommend to any of my friends as far as customer service.

The absolute worst internet provider in the United States. Any other company is more reliable and will provide better service. Please anyone who has a choice pick ANY other provider. There are other options in our area now. We can finally find a better company guys. Many of our cell phone providers are now offering home internet. Lets hope enough people leave and maybe they will move out of our area so they can never effect our lives again. Dispicable horrible unacceptable trashcan company.

These guys are always helpful, and quick too!

Very nice store inside. Went on a Sunday afternoon and was in n out quick with my issue resolved. Employees were nice.

Very helpful, our order was ready when we got there.

Well I walk in to the store a MANAGER ( Greco S Serrano ) look at me and say I will be right with you, he was attending another costumer and so far not a problem then when he was done another costumer walk in I guess a friend of him he said hi to the guy and proceed to tell him come on Ill help you right here half way on helping the other costumer he turn around and saw me and he was oh man my bad let me help you at this moment I wasnt very happy o usually dont get mad I understand costumer service but hes job is to redirect costumer to other employees and also he the manager from the store wow I was expecting a better care as I walk in but no got left sitting down cause a friend walk in?I dont know you play the game by there rules but at the end is all about who you know man he sucks the girl who help me out she was good Janette Gonzales good job! 👍

If you guys cant answer the phone, then at least leave your office open. I swear you would think comcast is a government entity with the way they avoid getting anything done

COMCAST IS NOT WORKING WITH CUSTOMERS ON BILLINGS ISSUES OF ANY KIND! THE MANAGER IS STANDING THERE SAYING THAT CORPORATE ISN’T LETTING THEM LOOK UP ACCOUNTS.ALL THEY’LL DO IS SELL EQUIPMENT OR TAKE YOUR PAYMENT.I TRIED CALLED BEFORE I CAME TO THE STORE AND WAS ONLINE AS WELL AND THEIR COMPUTER SYETEM SAY TO RESOLVE VIA NON-HUMAN MEANS. THERE IS NOONE TO TALK TOO....!!!!’WORST COMPANY ON THE PLANET!!! THE COMPANY COULD AT LEAST TELL THESE STORES WHY THEY CAN’T LOOK UP YOUR ACOUNT. JUST BEING SHUNNED OFF BECAUSE THEY WON’T HELP YOU IS INFURIATING.

Update: When going to the Xfinity store a representative (David?) basically tells me he is no longer going to honor the agreement Comcast made with me last year. Absolutely the worst company Ive ever dealt with in my 52 years!They have a monopoly on that copper cable and are the only only ISP that can provide fast internet service in my area. Have been waiting for some competition for 20 years. Have always had horrible customer service since Comcast took over Las Cruces TV Cable in 1997. They totally botched up a contract their customer loyalty department in Minneapolis talked me into on 12/3/19 when I called to cancel service. I now have to call in or go to the Xfinity store each month and mention a permanent memo to get a discount on my bill to match what was agreed to in our contract. This method was accomplished after many hours over many days of service chats and phone call backs and hearing horrible on-hold music/info. Please, someone get some 5g or microwave or faster DSL out here to compete so I can cut the cord! I beg you!!!

Ok I guess

There always Willing to Sell you a new one.

Was having some data usage problems with my phone. All the customers were being attended to, so I had no wait. The tech fixed my phone within minutes and I was on my way. Its was a simple software fix. Thank you Mall drive staff!

I Have been with Comcast for years. I moved recently and went in to the store to disconnect my service. They told me about some deals that they could offer so I would stay with them which included credits for all installations. I decided to stay with them but after a few weeks the credits had still not been applied. I went in for 4 weeks straight taking to several agents plus managers. Each assured me that the credits would be applied within 24 to 48 hours, but each time they weren’t. Finally after a month and a half they were. They really need to improve the service.

The only reason I give one star is because Google does not allow zero Stars Xfinity service is horrible Ive only had them for 8 months and more then half of that time i have had nothing but trouble with their services. Only reason I am still with them is because I am locked in for 24 months

The greatest place everGreat prices

Installer was proffessional and extreemly helpful

Went to trade out my router. 4th in as little as 8 months. Was greeted and deferred to a woman whose name I wish I can remember. Her exact words,oh, I havent had lunch yet, but ok... Seriously? You are in customer service and are the face of the company. Very disappointed with the service provided given how much I am paying for service per month. Very lazy and uninterested people working for the local Xfinity store.

It was nice and clean, first time I walked in there. They told me I would only have to wait a short while, and after a little bit. I was helped by a store associate, and I received my product very quickly. Very friendly and courteous staff

Not people friendly Had a problem with my billing could not get any help strictly a take or leave it attitude very poor service

Great customer service from the representative named Norma Marquez ordered the cable service already have internet and voice. Changed over from AT&T who took over Direct TV and immediately raised their prices.

Wait wasnt long, staff was nice and professional. Ordered internet service online, came to store to pick up self install kit. It was ready within 15 minutes of ordering, very convenient.

The guy was very helpful and fast

Love service but some of the customer service people really do not know anything

The staff are always helpful. We truly appreciate how patient and smart they are.

Horrible!! Can never speak to a human over the phone. Their usual solution is to reset the modem. I have missed assignments and meetings because my wifi keeps disconnecting and is never at the speed I pay for. Its ridiculous.

Nice friendly staff. Very efficient, they make everything seem easy.

Very bad service!! I have never been treated so bad!! 👎 I have been on a run around for the past month. I call customer service and they direct me to the store and once I am at the store the tell me to call customer service!! Very stressing who do CAN help??!! All I wanted was service and they could not give it to me!! There lost!! 😋

Excellent service, everyone in the store was very helpful.