Lincare has treated me with professional service related to my equipment. Also, they have shown caring and supportive attitude during this trying time. Bottom line, thank you for keeping me alive!😀🌞 Bill Shank

Easily the worst company Ive ever had to deal with. Ive never left a bad review before, but this has been beyond frustrating.A family member had a CPAP and supplies through Lincare. It took 4 weeks to try to sort out a problem with reordering supplies. Id call, be told a supervisor would call back who then never would. Calls were made on April 23 & 29 and May 6, 12, 15, 19, 21, & 27.Decided to switch to another provider on May 27th. I called Lincare back and told them we would be switching companies. They didnt tell us that any paperwork from the doctor needed to be submitted. We kept getting reminders from them so Id call back and I spoke to multiple people on the phone telling them we switched and still no mention of paperwork or what we needed to do.One guy even came in person to the house to have that family member sign insurance paperwork. She told him about switching companies (which happened a few weeks earlier) and I also left him a note saying who I spoke to and when. She asked him what to do with the machine and he only said to call and he couldnt take the machine.One person finally told us the doctors office would need to fax over a discontinue necessity document. That document was faxed on 7/15. It is now 8/21 and I discover Lincare is still billing Medicare and we still have this machine because I still had not heard back from Lincare.I called back today and apparently the faxed document wasnt a DC so they still didnt give me the correct info. Now finally someone is scheduled to pick up the machine (hopefully).

It took me eight business days to get a new Cpap. But I didnt know that I had to call Indiana to get a lot of info regarding my old Cpap and sleep study. I cant fault this business for that. I think they need more help to answer phones and customer service and do appreciate Victoria assisting me and Nicole the respiratory therapist..

The worst customer service experience ever. My physician wrote an order for oxygen as well as my pulmonary physician. This office refused to honor either order because the way it was written was not to theirliking. The physician himself even telephoned to try to remedy the situation to no avail.The office refused to submit to my insurer, United Healthcare any request on my behalf, as I struggled to breathe. The clinical comments were all correct, so they had no reason to deny my request - but I was advised it was not in their preferred format. This office lacks customer service, but most of all care and compassion. This was a horrible and upsetting experience for me, especially as I am gasping to catch my breathe. The office could see me struggling as still refused to help in any way. I am leaving one star, but one star would be giving this office way too much credit.

Customer service has improved dramatically! It seems like things are turning around there!! Keep it up

Forget about getting these people on the phone when you need service. Their equipment is excellent and they send you supplies whether you need them or not, but when you need something and try to call them their phone messaging system will not let you connect with anyone or leave a message. I tried 4 times and gave up.

Lincare bought out the CPAP supply company I have been using for the last 4 years. I was due to receive new supplies the fist part of February. I called Lincare and had to leave a message. A week later I received a phone call from one of the workers at Lincare and she said she was calling me because I was due for new supplies. REALLY!She then asked me what supplies I need. I told her that the company they bought kept all those records and she would have to tell me what I was due to get. She said she would have to get help from someone in the office and she put me on hold. Since I was working when she called I had to hang up after waiting for close to 10 minutes on hold. That has been well over a week ago and I still have not heard from anyone.Tomorrow I have an appointment with my apnea doctor. I will certainly tell him about my bad experience with Lincare and hopefully he can recommend a good solid reputable company for my supplies. I will also be calling and letting medicare know how terrible their service is. Hopefully medicare can get Lincare to straighten out or dump them from the system

Not just bad customer service, they have NO customer service. Never been so frustrated dealing with any organization.

My daughter lives in another state, when she came to be with her daughtrer that was sick, she went to Lincare to pick up her oxygen. When she arrived at Lincare they were very helpful.Thanks ladies.

It is horrendous that this business be allowed to operate. Their customer service is unconscionable. They are supposed to provide life saving equipment and services and they do neither. I have been trying for MONTHS to get someone to help my mom with her cpap machine and nothing ever gets done for her. They should be sued.

Dont use this provider. Constantly ignores calls, does not return calls after stating they will, and have horrible customer service.

My doctor prescribed a CPAP machine and forwarded paperwork to them on AUGUST 2017. It is now mid NOVEMBER and Im only now getting notice from them after half a dozen phone calls to them that they are not covered by my insurance. I now have to start all over again with a different supply company due to their incompetence. First they sent my file to Jacksonville and they diddled around until I lost it with them. My file was sent to the correct office and FINALLY Im told I would be set up this week. NOPE... They arent covered.How do you not know you arent a provider? I know every insurance provider my company accepts. If you need medical equipment, I HIGHLY recommend you seek another company to get it from.

Terrible. Have had to call several times to get the bill right. They got our order wrong twice. Customer service people are curt and unfriendly. Never will use again.