Karina is an excellent example of what outstanding customer service truly means. She is courteous, kind and professional. I consider myself lucky to have been attended to by her during the visits I have made to that location over the years. Thank you Karina.

How many visits does it take to get a pair of glasses made? How many times are you supposed to pick the frames you want? At least 3, apparently

Great service and super nice people. Lots of selection for frames and prices are great

Wonderful experience, Gracie was super and helped me look good.I have very happy.

Came in for an appointment today, office was very busy. Staff member Gracie was on the phone with an irate customer. She was so professional and remained calm while speaking with him and giving him options to best serve him. I was so impressed of her tone and professionalism that I wanted to share what an outstanding job she did!

Went in to re-order my eyeglasses that I was pretty rough with. The staff, Lattie, Gracie, and Ana were remarkable! All three were a great trio! Also, quite amusing, working well with each other. I was offered different payment plans and knowledgeable recommendations that helped with my final decision. Along with the smiles, giggles and the wonderful trio, I will be seeing perfectly in a matter of a couple weeks! Thank you, to all three of you, for taking the time to address my need. God Bless!

Havent gone anywhere else since moving into the area, staff is very helpful and attentive. Gracie is immensely friendly and positive, a warm face that does her job very well. Wouldnt recommend anywhere else

Initially I went into Optical Outlets in Largo today to exchange some contacts. I was a bit upset because Cooper Vision only sent a partial box. Gracie waited on me and turned lemons into lemonade. She helped me successfully purchase a pair of sunglasses and regular glasses ! She helped me with the most economical way to make the purchase, and find a style which best suited me. She was very kind, patient, and professional too!!! I am so grateful for the way she turned my whole day around. Thank you, Gracie. 😎🌞

It was our first time going to their Largo, FL Location. It was a great experience. The Eye Doctor took care of my Mum & was very professional. Then Gracie from start to finish gave my mum the best experience ever in choosing her glasses. Gracie is very sweet, welcoming & very professional. I would recommend this location to everyone.Thank You,From Evarist & Christina Hill

Best place for start to finish. I was having a hard time finding somewhere that not only accepted my sons insurance but accepted his age as well. I finally got ahold of optical outlets and they were helpful, nice and professional from the beginning. We worked with Gracie when we came in for his appointment and she was an amazing employee and made sure we were well taken care of. She did not stop until she found the best option for my son even when it felt like there was difficulties. Thank you very much Gracie and optical outlets.

Gracie was so great to my mom and helpful and funny! The doctor was phenomenal one of the greatest that we have seen so far. He really cares about his patient! I wished we have more docs like him!

Excellent service and knowledge from Gracie. Outstanding customer service, very efficient and helpful, as a returning patient. I will continue to go back.

Gracie is awesome lady she was all by herself when it was packed and did a awesome job! Would recommend this place if you need eyeglasses. Thanks again Gracie.

Scheduled an appointment for April 27,2021 at 10:40, arrived at 10:35, was told by front desk person that they did not have my medical history which I had completed on line the day before appointment, had to complete another on paper. Was called back for exam at 11:15. Came back to waiting room, sat and waited until 12:20, I watched one person walked in, no appointment was seen by technician Tracey,she was going back and forth with that person and another couple sitting in front of her, another customer walked in with an 11:20 appointment, Tracey chose to wait on that customer over myself and another person who had a 10:20 appointment. I questioned as to why? She said she would get my chart and see me after she finished the 11:20 appointment. It was already 12:30. Tracey was very rude, unprofessional and nasty!!!!!!. Made a complaint with my Insurance company, canceled all fore going appointments. Told my insurance company, Id continue to wear readers from the drug store before going there again!!!!!!!!!

Easiest eye exam, with a great doctor. Most pleasant staff as well, Karina was a huge help. With insurance and their affordable pricing, I was able to get my 2 new pairs of prescription glasses. Shipped very quick. I really appreciate everything they did, I can finally see clearly! Happy to return, as well as an easy recommendation.

Karina did a great job, she paid attention to detail and was a great help! I give this location a A + rating. All the staff are very helpful and caring. Good selection of frames. The Doctor was good too, he listened to what I had to say and I am grateful for optical outlets. A+ rating, I would recommend this store.

The best prices & customer services anyone can find in town. A store Manager Karina De Jesus @ Largo is very knowledgeable advise the right glasses that fit the insurance plans that would covered according to the Dr.s prescription. Plus gave tips what kind of glasses frames that fit our needs. We were in & out of the store less than 5 mins. Cant. 5 🌟

Gracie took care of me today. She explained everything tome. She was gracious and kind. I will be back. Thank you Gracie

I highly recommend going here for your eye care . The doctor was great and Ana was very patient with me as i had a very hard time picking out glasses. Gracie grabbed several different frames and finally found the perfect frames for my new transitional glasses! Thank you Ana and Gracie!!

I give Gracie 5 stars. On the numerous occasions Ive been to the Largo office, Gracie is courteous, professional, thorough and efficient. She is most helpful and knowledgeable about insurance and products. Shes a gem. Thank you Gracie and Optical Outlets.

No one greeted me. No one asked if I needed help. I even stood by the front desk and still nothing, so I left. I WOULD NOT RECOMMEND THIS PLACE EVER !!!!

Gracie was awesome. The quality of my new glasses is great@

Came to Optical Outlet, Gracie really helped me a lot. If it wasn’t for her, I would have Never come back again. She definitely need a raise and praise for hard work, and truly being a people person.

Had a great experience, everything was safe and well taken care of, I was attended to very quickly and found plenty of choices for my glasses. Thank you Karina for all the help and great service.

It was my first time to their Largo FL store. I must say, it was a great experience. The Doctor was great and Gracie really helped me a lot. She was professional, yet very sweet and kind and got me everything I needed! I would recommend this location!

Gracie was amazing. Helped my son and myself pick out glasses that he absolutely loves and showed me that he actually needs round glasses and not square like we thought, due to his prescription for his corrective lenses. She is always helpful and friendly and has a warm demeanor. I am now becoming a patient for my eye care right along with my son. Thank you Gracie!!

When it comes to processing insurance. Optical outlet doesnt know what they are doing. They have children doing the billing there. I have Medicare and Medicaid. They literally attempted to charge me the full cash price. After they bill the insurance.Mistake? Or trying to get double pay? Its kind of hard to tell here in Florida. Because there is just SO much money grubbing going on. And SO much incompetence. When it comes to billing Medicare and Medicaid. And SO many providers have clueless staff. Who dont know how to simply bill the insurance company. Driving across town was a huge waist of time with these people. When I asked about insurance on the phone. Before I drove down there for the appointment. They just gave me the run around. If you have insurance. Dont even bother with these people. I recommend that you deal with better people. Who are more reputable. And actually know what they are doing with your insurance billing. The entire experience that I had with these people, tells me that they just want to get you in the door. Charge you cash prices. Then continually upsell you into $500 glasses. Im sure that there is a lot of people who have $500 to throw around here in Florida. So. Maybe these people who like to throw away money, should go there. If you have insurance. Dont bother with these people. They are just there to screw you around.

Gracie was a great help to me. The whole experience was fast, efficient & fun! I highly recommend them!

From the moment I walked in to the moment I walked out the employee and the doctor were amazing they make me feel like family they explain everything to me how the insurance company works and the doctor was very nice he took his time to explain my prescription everything was very good.

Wonderful experience. Gracie is amazing. I will definitely come back to purchase other glasses.

Karina was extremely good, she was very pleasant to work with and she was really helpful. She help me to pick up my glasses, she explain different tipe of lenses and was very patient with me. I would definitely coming back and never go back to American best. Thank you guys!!!!

I went yesterday with my sister and we were treated with much respect and kindness. Everyone wore a mask and there was sanitizer available for customers. We were still able to try on a variety of eyeglasses and they sanitize them after we try them on. Thank you Karina for making our appointment a fast and easy process.

Gracie did awesome job even though she was very very busy.

Clean, friendly staff. Small location, very limited selection of frames. Seems to be a busy location. VSP accepted here. Had an appointment, Dr. Parker Plante O.D. is the in house optometrist. Little play area for children, so kid friendly.

I really enjoyed my stay at this store, everyone was extremely friendly, I didn’t feel rushed or a burden. My exam went well, after I finished Karina helped pick out a frame, then explained everything I could add on to my lenses, I never felt confused, she did a very good job. I will be coming back and recommending this store to family and friends, thank you.

Gracie thank you for your service I had a good expirence ill be back with my son again.

Gracie was the one who helped me, she was very sweet and helpful when I went in and gave me all of the information I needed :)

Gracie was a great help to me. She suggested glasses that were my style. She was very friendly. Thank you

I recently was here..and I had a few challenges and the staff handled it professionally and efficiently in the greatest manner....kudus gals u make a great team and are appreciated.......keep up the good workThank you!Edit my glasses broke once again and Sabrina and staff took care of ..... Sabrina your a rockstar keep doing what your doing..... Thanks

I went today, very rude so l walked out today, and wont be back.

My elderly Uncle and Father have visited this location multiple times and the eye doctor is wonderful. They both cannot be more pleased and come home bragging about the care they receive here. Thank you so much to everyone here.

Thank you gracie for your greate help you rock. If anyone needs help kooking for glasses she is the one that can help you once again thank you

Everyone here is very nice and polite, the receptionist was very nice she greeted me at the entrance and asked if I had an appointment, I didn’t have one but they helped me with what I needed, the rest of the staff were very outgoing and very informative of what they were offering me. I was pleased with my visit

Had a great day at optical outlets. Been coming here for awhile now. Gracie and Ana have been so helpful, the whole staff is great and friendly and so nice! Love coming here!

Amazing serviceThank you to:Karina and gracy & susana

I went there with my mom and my brother, we both got glasses. The place was clean, organized and they are taking the safety measures for Covid. We recommended this place and are for sure coming back.

Graciela is AMAZING!!!she pulled out all stops to make we understood our purchase! Thank you Gracie!!

Came here about a week or so, the staff is excellent everyone is very nice and outgoing. The vibe they give out is wonderful towards us the patients 😁

I walked in with an issue with glasses I had ordered online and within 30 minutes Gracie solved my problem and helped me order new glasses! Great customer service...thanks Gracie and Optical Outlets!

Great customer service,professional and very nice staff,Karina help me pick up my frames. Im super satisfied with my visit thank you

Gracie was very helpful and made my experience here very enjoyable.

Great experience! Staff was super friendly, Karina helped me personally, she taught me the easiest way to put on my Contacts! definitely coming back!!

Had an appointment today and got great service from the staff, especially the eye doctor. But there was one outstanding worker that I witnessed doing over and beyond her job. Thanks to Gracie someone found their phone that was taken by someone. Not only that but Gracie exhibited excellent customer service at my checkout and seemed to have professional and expert control of the entire store. Thank you Gracie, keep up the good work!

Staff & Dr all kind and helpful, especially Gracie...thank you all

Went there they dont care about customers one bit and the asian girlthat works tfere the rudest person I have ever met I just walked outthey act like they have no common sense what so ever.

I must say, the staff at the Optical Outlets were so helpful. From the eye doctor, who was so patient with me, to the lovely young lady that helped me pick out my glasses. Everyone was knowledgeable and pleasant. I am so happy to finally find an optical I can rely on and call my own!!! Thanks so much for the great service!!!

Everyone at this office was very polite, Karina helped me and was very nice when I couldnt decide on a frame.

They’re very helpful and knowledgeable. Especially Gracie. She helped me picK out the best glasses and made appointment enjoyable. That not something one would say about and eye appt but her personality is friendly and hilarious.

My first time here and what a pleasant experience! When I walked in they were crowded. I was in and out, with dialated eyes, in an hour! The doctor was so wonderful. He explained everything he was doing and had a pleasant demeanor. Gracie at the front desk was amazing! She helped me pick out my frames and explained my insurance details to me. What a great first experience! Im looking forward to coming back again.

Thank you so much Karina for all your help with my glasses

Scheduled an appointment for my daughter and waited 2 weeks to get in. Arrived for her appointment and the woman at the front desk gave us a nasty look and asked what we were there for. I said my daughter has an appointment and she said no she doesnt the doctor is gone. Then proceeded to tell me my appointment was 20 minutes ago and we missed it. She was very unprofessional and argumentative. I will never return to any of these offices!

There is always great and friendly service, especially Gracie. After many years of going to this location I highly recommend it to anyone.

Very limited and generic frames. Not that this matters as i recieved another persons glasses. They are neither the frames i chose nore the prescription i need. Im sure if i got the wrong glasses im not the only one. No effort to make it right when i immediately let them know. Its an expensive lesson.

First time today getting glasses from here.Gracie was very efficient and friendly I will be going back for another pair!!!!

I Am so happy with this store.Karina did a great job with finding the right frame and great glasses.The eye glasses are very sharp. I Am very happy.Before I purchase with J C penny and when I came back for adjustments,their service is very bad and expensive.Karina thanks so much for the great price and great service.If I come back for adjustments,I get a smile.

I want in there one day was that greeted I did sign in at the sign-in desk nobody told me I had to sign another paper out because I did have an appointment at 9:30 they didnt get to me till 11:30 they were calling everybody else that was coming in after me and taking care of them until one of these actually greeted somebody and said you had to fill out paperwork if you had an appointment a different sheet so thats when I got up and is there any more of these papers so I can fill out because I have an appointment at 9:30 and its 11:00 11:30 now for my eye exam and I had another appointment to go to so after I had my eyes dilated and looked at play told me itd be another hour or so they can get to me at all the glasses so I left went back a week later to order my glasses it was a new girl which I can understand do you know how to do the insurance part so they told me that they would look up the insurance and give me a call they did not I went in 3 days later to get it straightened out the woman said to me again I would have to wait till she text you insurance and shell give me a call so lets see if she does

I was very impressed with the staff and service at Optical Outlets in Largo. My appointment was at 2:40 and I was called in five minutes earlier at 2:35. The examination was quick and thorough and all of the staff members were very polite and professional. After my exam Melinda assisted me in selecting my lenses and thoroughly reviewed my options and associated costs. She also helped me select a frame out of the numerous options available. She was sensitive to my needs and my budget. She is extremely professional and knowledgeable and made the experience both pleasant and efficient. I will be returning next year for my annual exam.

Front desk is completely unprofessional. Walked in for an appointment and was spoken too like we were not welcome. Lady at the front desk spoke as we were an inconvenience to her.

Broke my polo frames while adjusting them(snapped the leg off). How’d they resolve it? Gave me some off brand squared frames and put my lenses loosely on them. I asked for a real solution and got none.

Both my children and my niece have gotten glasses from here and on each visit the staff was very professional and helpful. I will definitely refer this place to anyone. Thanks Optical Outlet you guys Rock.!

Was in with my father in law. Staff was very knowledgeable, and went over several options that would give him the best value for his money.He ended up getting 2 pair of glasses one tinted for sunglasses and one non tinted for a little over $200, including the exam. Transition lenses were available, but he didnt want that option.

If you want help with choosing frames and lens options than you should see Grace. She is very knowledgeable and patient. She took the time to try different looks on me and then she made surethe lens were exactly what I needed. She made my day!

Thanks to Gracie for helping me select the best deal for me - not the most expensive and not the cheapest. Fit my Social Security budget, and ended up with a backup pair of glasses as well for under $300! She helped me pick out 2 stylish frames, and made sure they would fit. Best deal around!

Karina was very sweet and helpful. Amazing service!

Gracie was excellent very patient and welcoming!

I love coming here.. Gracie is Always so helpful. Today she helped me so much by snowing me how to take out my contacts. I was so scared and she made Everything better. The whole staff is wonderful. I love them.

Gracie was wonderful Gracie helped Gracie was kind Gracie was informative everything was good

Gracie was at desk to greet us and take care of us and was very pleased with her professionalism. Office was extremely busy because they were short handed but she managed to help us others as well speaking Spanish to a couple that needed help and helped with insurance and saved us.money by inquiring .Cant wait to go back and get get new glasses. THANKS Gracie

I went here to get my first contacts about a week ago. The staff was very friendly and accomodating. Ana was very patient with teaching me how to put on and remove my contacts and assisted me whenever I needed help. Today, Ana and Karina were very friendly when I came to pick up my supply of contacts. Im very glad that I decided to come to this location.

They take very good care of you always.Grace is on top of things always from the time you walk in till the time you leave. I give Grace ten gold stars. Thank you Mr Frank Perez.

I appreciate Karina not giving up on my special needs daughter. Others would have given up but she went above and beyond to make sure we got her glasses.

Gracie was nice. She was very attentive with everything. She did more work then all of the 3 girls put together that were there. We were fortunate to have gotten her. If you can book an appt w/ her would definitely recommend so.

Grace did wonderful.

My son was seen at optical outlets in largo, top notch team. Girls are great but there was an incident of a child getting sick at the bathroom, the staff cleaned up and closed the rest room for the day because they mopped and it was in the end of the day, it was about 5:20 and then the childs mother who had the incident got all offended and claimed that they were all rude and disrespectful, which they werent. They explained it very politely and the customer was not receiving it well. I felt really bad for the staff membersthey put the bathroom out of service but they did it for a reason. They mopped and the floors were wet and and that wouldve been a liability and a safety issue for the other customers.

Don’t be turned off by the “no frills” lobby! I was very well taken care of by Sarah and the rest of the staff! I was given honest opinions which I thoroughly appreciated. The optical styles are current with a variety of prices! Very happy customer!

Friendly helpful staff. I was done with exam and picked out glasses in under an hour. I would recommend it to anyone needing to get an eye exam. Also, the prices were great!

My Fiancee and I visited the office and were greeted immediately when we arrived. We were very fortunate to have Gracie help us because she was bilingual an explained everything in both Spanish amd English. She is very personable and knowledgeable about eyeglasses. I would recommend anyone who needs eyeglasses to ask for Gracie.

My mom went there to order glasses for my brother, the customer service skills are outstanding. I would definitely refer more ppl to come here. Excellent service

Dear Fellow SPECtators,To whom it may ALL concern, if reading your favorite novel at night before going to bed is becoming irritating, if you have to pull the couch all the way up to watch tv and/or you’re tired of all these optical stores advertising deals & when you get there it’s all a gimmick, we’ll go down to “Optical Outlets” in Largo!!!Hands down they have unlimited options of glasses to choose from, the most reasonable prices & the most beautiful staff that’s truly understanding to our ‘vision quarrels’.From the moment I entered the store I was respectfully greeted, felt very relaxed as I patiently waited my turn & was blessed to be assisted by a representative there named Karina.In conclusion, I left Optical Outlets (Largo) extremely pleased & satisfied! And what I want for myself, I pray for others, so find your way on down to Optical Outlets in Largo & I promise you’ll leave with the same smile 🤓!!!Sincerely,Sean D.

I had a great experience at Optical Outlet! The staff is very courteous and professional. Very quick and reliable service from Gracie at the front desk. I would definitely recommend this place, thanks again! A+++

Gracie was Sooo helpful and went over and above to make my experience w optical outlet perfect ! I have been to optical out before but have never had this great of service ! The next day after leaving I had some questions about my purchase and she was more than happy to answer all the questions happily ! I was so happy with my service I am returning with my daughter today to see Gracie to get her new glasses as well !! She is definitely an asset to this company and I will definitely be seeing her for every future apt!

Had appointment monday at 510 get there office closed til June 5. Another couple had app after me very unprofessional called no apoligy treated rude gone there 3 times i would pay more just to be treated right so bye optical azzclowns. .

I have not been to Optical Outlet in over 4 years .The new manager Anita helped me from start from finish .I have a muscle disease which makes it nearly impossible for me to get up from any chair under 20 inches tall seat to floor .At one point she got an office chair to do test on my eyes.The chair lowered and I was unable to get up with out assistance. Anita went and got my friend who had given me a ride to assist in helping me up .I weigh 320 pounds its not an easy task to help me up .Anita is funny very personable and very knowledgeable about the products. I have already told family and friends about my appointment at Optical Outlet. I will recommend them to all my friends and family. Talk about going above and beyond wow Anita took what was turning into a disaster into a very pleasant appointment.

Staff and doctor are very friendly and welcoming but my glasses did not turn out so good. When I picked them up things were slightly blurry but main problem was with distance as I was unable to read a sign approx. 12 to 15 feet away but was told wear glasses for a couple of weeks and see if all doesnt improve but after a week I came back in as things were worse not better and I was getting headaches. As I was able to read close up fairly well without glasses I decided that I only wanted them redone for distance & they redid the prescription. I picked them up a week later but again things were not very clear and again was told to try glasses for a while but it has now been weeks later and I have just given up and cannot wear glasses at all. I spent money for extra with these glasses and now I am just paying off credit card for something I cant use.

The customer service was outstanding, I didnt wait to long very Fast service. The person Grace that was helping me was Friendly, nice, in which she was able to help me decide a pair of frames for glasses.

Customer Service sucks at this location. Do not purchase your glasses here once they get their money from you forget any help. I purchased $250 sunglasses/frames and a couple of years later the film has bubbled up and they will not even offer a decent replacement of NON-prescription glass for these expensive frames. There are many other choice out there like Americas Best at Largo Mall, go there they have Customer Service.

I walked in on 7/25/2018 and was in and out in record time. Gracie went above and then some to help me pick out glasses .When I returned to pick them I was greeted with her amazing smile.Love love love

Service was great got the glasses i wanted! Even when the girls were really busy they were very helpful

Had the best service by Gracie. She knows her products and did a wonderful job.Thank you so muchTeresa Dawson

The office was overcrowded and understaffed but the staff member “Gracie” was like a one woman show. She was doing so much and helping everyone that she could. A few times some people got upset about the wait but she handled the situation very professionally and was able to calm the upset people. In my opinion she deserves a raise and to be recognized for her hard work and customer care!