Changed to Xfinity mobile and ported my number but havent been able to make or receive calls since it was done two days ago. And the attendant was no help at all. 😡. Im loosing business day by day. The text support is no help it constantly repeats the same questions over and over. This is very frustrating.😡😡😡

Excellent service from the moment I stepped in the door. Awesome store well designed very spacious. The only thing the phone displays were informative but sadly the cable side was nothing. Just equipment no explanation no nothing. Thank goodness thats not what i was in there for. Sal helped me and was very very helpful.

Although the cs rep didnt know what they were talking about the staff here were knowledgeable and friendly.

Surpringly painless. I was expecting a long wait with dramatic interaction. I was surprised. They have streamlined their stores!

When to see about modem that stopped working got the Gateway and its working perfectly my internet is back up and running and Shawn she gave excellent customer service! Pass it on!

Very helpful young lady helped me insert a sim card in my cellular phone.

The staff are excellent at this location! They always have me in and out, and always answer any questions I may have. Great atmosphere!

Okay... Good at sales, not good at equipment service...

Waited on line, outdoors longer than it took for me to drop off the equipment. That experience was efficient. Had another experience that WAS NOT... where can I complain?

My experience was very good and informative. I sales rep here me to decide what was best for me on how Ill use my Internet.

Ive been a customer since 2010. Nevalways had good service. Reps have been very professional and provided solid and broad onfo to help me decide what I wanted and handled problems efficiently and knowledgeable.

Went to drop off equipment. Was helped right when I walked in door. Sales lady was friendly and very informative.

The young lady lied to me and told me that xfinity discontinued the wireless boxes. Just because she didn’t want to do my exchange.

I have recently been coming to this store and have found the customer service excellent. The staff is very helpful and pleasant. I have been there when the line looked long however they moved the customers in very quickly. Thank goodness for a site with great customer service.

After waiting for 1 hour 15 minutes to get in the store it went well. I wish i could say the same for the cable service. Picked up a new box and still no cable TV. One year of problems and still having troyble getting someone out here that knows how to fix it right.

THIS location is AWESOMEEmployees are VERY Friendly, VERY KnowledgeableThe store is well organized and cleanThey are also most expeditious (but not rushed) in their assistanceI give them 10 💥💥💥💥💥💥💥💥💥💥

Absolute worst internet provider I have ever had. I pay for 400mbps and I can only top out at 90 max. I also have 4-6 days a month that my internet just decides to not work and tel me my location specifically is having a power outage. If I could give them a negative star rating I absolutely would. If you are in the DMV area, please look for someone else as your internet provider. This company will just cause you frustration and headaches.

I just had my service transferred over to Xfinity Mobile and the service was amazing! Thank you Troy for all your help!

On 3/18 had a good experience with the team at the Comcast store the guy at the front desk was helpful and efficient.

They upgraded which is cool however you have 2 people working with 15 people on the waiting list.. 1 rep is doing other things... Its rush hour !!!! Im just picking up a internet box.. If only I knew my first experience would be like this a would have stayed with Verizon

Great customer service by Jeanette... even though there sign confusing as hell...

You have to sit to be,waited on that cool

The employee needs to treat people like people. What happened to customer service

Janelle helped us in adding a phone to our plan, buying a LG phone and answered a technical question about the gateway. Very helpful.

Very courteous assistance from store personel. Very clean and sanitize store.

I cant remember my representatives name but she has cornrows. She was very patient and answered all of my questions. I also felt comfortable with the stores setup in their effort to prevent the spread of covid.

Customer service is trash. I’ve been trying to get internet service since September 2020. I’m 6 months, I’ve had representatives hang up the phone on me because i asked too many questions, representatives who refuse to have me speak to a manager and no one is on the same page. 6 months later and I still don’t have internet service in order to work.

CSR could be better trained. Very slow and long drawn-out process.

Went there to pay a bill.

There was 2 lines. No sign that says which line was for checking in and waiting to be let in the store. Once I found out what was what, I met a young lady who came out to get me and she was very good. She was pleasant and easy to speak with. I was in and out. Thank you!!! Xfinity in Largo store!!!

They were helpful and fast

Quick fast and no wait. Which is awesome because I heard they were fairly busy alot the time. Friendly staff nd I love their covid safety procedure and set up for staff nd customer safety.If your gonna be open do it right 😉Thanks guys❗

Business was quick and painless. Very pleasant staff.

Wasted no time in the next minute im out and good to go

Had to wait in line but customer service was quick.

The store has expensive prices for a phone and internet. I dont have cable just the basic. Being a Senior Citizen basic needs. Xfinity does not care they charge for services with no explanation on your billing, the covid you cant go out and sit in the park and watch the scenic view for free without getting ill, you need some kind of intertainment. In vulnerable times some companies have vulture mentality, we all want to live and enjoy life.

Awesome place! Everyone is always very helpful when Im seeking the right solution to my problem. Clean bright and you can tell that everyone that works there is happy working there. Sharron is very down to earth and worked with us to go back and forth to find the best plan.

Store was clean with the utmost.

Quick services knowledgeable employees!!!

Quick friendly service.

The store was clean and well organized and the staff were friendly, courteous and knowledgeable about their services and merchandise.

Does not open on time. Service is good once it is open

Friendly and knowledgeable staff ushered me in and out satisfied with their assistance.

They were extremely strict about the Covid rules and great costumer service.

Very clean and very nice employee 👌

Slow service..The store opened at 12:00pm my appointment was scheduled for 12:30 to exchange equipment at the request of comcast. Arrived at 12:15pm and its now 1:19pm.

Adding another line to my mobile account for my granddaughter was in and out within 20 minutes, great customer service

They were very helpful

The service was very quick. Awoke today to a box that didnt power on. Took it there this afternoon to get a replacement and I was in and out in 15 minutes or less. Best service Ive ever gotten from Comcast.

Great vis6.

Mikes customer service was exemptplory. He really should be commend on his customer service and professionalism.

Great customer services thank you

Very comfortable atmosphere

Absolute garbage service. No customer support at all.

Paul was wonderfully helpful with switching service.

The customer service may be helpful, but Comcast as a whole is horrible.Unannounced drops/maintenance the freezes your service happens, but the real kicker is the Xfinity App and the website denying you access to your account continuously.There will be times where you cant pay your bill online, make changes, or do anything with your account because both the App and the Desktop site will not give you access to your account.But the choices are slim in this area so you will probably be here by default.

The service & reps really take care of you there.

The Xfinity store located at 10432 Campus Way S, Largo, MD 20774 was very quick in servicing its customers. I had to wait after checking in; no longer than 20 mins. I purrused the store as I waited to see the products Xfinity offered. After being a customer at most of the cellular phone dealers; I must say, Xfinitys prices were very reasonable. The staff were very professional, proficient and quick to resolve your issue. I will visit this location again very soon to make a purchase because the services was exceptional.

I just left the Largo Xfinity store and I received A-1, top- notched customer service from Troy. He went above and beyond for me today...We need more customer service people like Troy.Thanks for the service

There fast and quick but as with most stores first come first serve. Not too crowded during time of 11 am to 1pm

Easy access, very helpful, fast and efficient

Though the service n customer care is very bad but the staff is nice at the store

Quick and efficient.

TL;DR Honest Sales reps when it comes to packages/deals.Happy, helpful reps that assisted me with questions. It was quicker to drive there, talk to a rep and drive home, than to call 1800-Comcast. The couple of reps I talked to were forth coming with info, and not reading from a script.They were also honest with me when I was trying to downsize my bill. They can not lower a bill. More than 3 reps I talked to admitted that their S.O.P. is to of raised your bill by at least $1 dollar by the time you walk out. They can do nothing for lowering your bill or give discounts.I give them the 5 stars for being honest, direct, and clear with me instead of giving me the run around like we all get on the phone.

Thats it, a place to pay a bill !

The store should have a local number for a local store, not the 1-800 number. Not helpful.

Been there twice, and didnt want to go then. Fire the staff and shut the place down. 15 min. from the house. Better off going a half hour out of the way (Bowie). In and out in less the ten minutes.

Wasted too much time only one person was working.

This place sucks I set for hour just to be told they couldnt help me with my plan and I needed to call to change to plan I wanted. Why have a store if you have to call on phone? Why offer different plans and online why is it competition between the same company in store and online should offer the same

Services at the store was okay but the person in charge of organizing the customers outside has to pay attention to who is next in the queue.

Pleasant and friendly atmosphere. The employees are so nice (like they were hand picked especially for that branch).The store is very spacious clean and peaceful, if you have to wait you will not mind, thats how nice it is.

Booked an appointment on the way, for 3:45pm. Nothing else to do in the area, so I parked at 3:10pm. Signed in on the tablet and was called up early, around 3:15pm. Swapped my bad modem and upgraded my service in about three minutes. Even got a little customer education. Very quick, very professional, very awesome. My last device lasted about 5 years, so I may never come back to this location again with this new one. Great first experience, keep it up Comcast 💯.

My issues still persist

The wait was a little long but the service was good. They need more customer service representatives on duty after 4pm

These guys are super knowledgeable and effective. Polite staff!

Customer service was cool. The wait was ridiculous. For Comcast to be as expensive as it is they should have more than two people working at such a high volume center.

Clearly Comcast has zero value for the customer base in this area. Its my 1st time visiting this location. I’ve been waiting almost an hour to be served and there are currently 15 people in cue with only ONE staff person working on a Saturday morning. Unbelievable!!!! I will be writing ✍️ an official letter to the company on this one.

I truly appreciated the Xfinity customer service that I received from the team who assisted me at the Largo, Md location. From the chx in process to my Customer Service agent Troy, who was very helpful and exuded outstanding customer service!! Thx Comcast 💯

Theyre OK. The service comes across as Im just here to do my job or Ive been here too long and I need a new job. no one really goes beyond the call of duty like offering or mentioning special deals, thanking a customer for coming by or wishing them a good day. Instead they holler, Next in like! You know, like the DMV. *Shrugs*

Great and convenience locations for any business with your xfinity/comcast services.

In And Out Not A Line Soon I Sat Down They Call My Name Had To Get Me A Box It Was FAST

Very professional

Awful customer service

Comcast xfinity is the worst monopoly company, however the customer service I received at the Forestville xfinity store was great and wish the company was all the same.

Not bad at all. Pleasant helpful reps.

The absolute worst on customer service. Staff talking on cell phone while helping customer. So unprofessional. One staff had issues with het computer while attempting to fix it she says shes not getting paid for that. So unprofessional. No greeting bag for customer not being asked if they could help with anything else. So unprofessional.

Everyone was helpful and welcoming made my first time shopping experience easy for me to transfer my mobile service from a different wireless provider and the sales representative was very knowledgeable of the different price plans and mobile devices

Pleasant, knowledgeable staff

The service has always been ok at this store. Today, I turned in all of my equipment (moving out of state) and I came across a young lady named Janelle. Excellent customer service and interaction, kept me enageged in conversation but most of it was all set to go in mins!

Very good customer service. I was in and out no problem.

The people at the actual store were very friendly. Xfinity doesnt offer me enough data for my home, I also cant work from home with data caps. Sorry, left for FIOS with unlimited data.

The staff joke and play around at this location. They do not greet you. Make you wait a long time. Comcast staff are clueless about what is going on in their own company whether its at the store or on the phone. A lot of their equipment that I got from them I had to return because they did not work effectively. Comcast xfinity need to treat their loyal customer better than this.

Best mobile device I have ever had now getting ahold of customer service is another story...

Everyone was so pleasant and quick service!

Good and quick service.

I had a great experience at this store, the sales associates were fun and quick.

Very nice and clean store. Free parking. I had to exchange a remote. They took care of it and I was out of the store in about 8 minutes. Friendly staff.

Customer service sucks.

Mess up the receipt

Ive been to the Comcast Largo Office several times and each time I have been greeted warmly and assisted quickly. Their employees are very helpful.