Service is horrible here. They over torqued my oil filter housing and when I reinstalled my oil filter housing it cracked at 3 lbs of pressure with my torque wrench. I called them to ask for replacement part and was denied saying that it wouldn’t be their fault it broke even though they led to the part failure due to over torquing of the part. Service Manager would not answer calls and was to “busy” to talk to me. Poor service, horrible mechanics, and horrible customer service. Oldest trick in the book over tighten it so it will fail next oil change and be charged a new housing. If I could give a 0 star I would.

Service is really bad, I dropped off my vehicle early in the morning for an oil change and to fix other things. I was told by staff that vehicle would be ready the same day and they will call me to let me know. They forgot to call me and I contacted them before 5p. They were completely lost, nobody knew if my vehicle was ready or not. All day and they waited for the last minute to check it. At the end of the day, vehicle wasn’t ready. It looks like they don’t know their roles and responsibilities, very disorganized and lacking of leadership. This review is only based on my experience on service/maintenance department.

Im very impressed with their service and customer treatment! They do an excellent job on my car. Great job Toyota!

I recently bought a new truck and Mauricio Cepeda was exceptionally helpful and a joy to work with. From the receptionist to the sales staff and Business office it was a great experience!

Awesome customer service. These guys fixed my truck in no time and got a free car wash.Definitely be coming back. Thanks Charlie from toyota.

If youre going to get a Car new or used I highly recommend you ask for Esteban to be your salesman when you go into the dealership. He is informative, low pressure and skips all the back and forth and gets straight to a great price.

Good customer service but I waited 4 hours for a tire service change only to find out that they didnt have the tire. Maybe next time you should double check if you have them on stock or not,so you wont keep the customers waiting.

I stopped by to see what had in store for my teenage daughter. I explained to a Male sales person that I wasnt familiar with this brand and if he could explain the different models and he would ignore me. There selection was extremely low, the complex looked practically empty. It i do choose a Toyota for my daughter I will not come to this location and will make the drive to San Antonio.

Absolute scammers. I wanted to buy a truck there and I was doing the process over the phone. Submitted mine and my wifes info for the financing. I did not want to do a trade in. I was looking at a Tacoma for 38k and I had 10k to out down in cash. They denied me after making me send everything from bank statements to proof of income from the VA. Said they needed a trade in. Alright, fine, heres the details on my Nissan. Next day they call and say alright, youre approved. The trade in adds 6k to the loan, your payments are 800 and an 18% interest rate! We only found one bank that would take you. I request my deposit (300, placed to save the truck for me) back. Have to message them 4 times before they finally send proof of refunding. Still took 4 days for me to get the refund.4 hours after they told me 800, another dealership had me approved with Toyota financing with no trade in, a more expensive truck (TRD Sport whereas they had an SR5) for 500 a month, with an 8% interest rate. Again, with Toyota financing. And yet Laredo only found one tiny bank that would approve me for an insane rate.Unprofessional scammers that try and guilt trip you and try to lie.

Linda (from online sales) and Mr. Manjack were extremely helpful and were able to solve a problem in a matter of a few conversations with essential employees. Thank you for being attentive and knowledgeable.

So no one came out to help. We were the only customers. Stood in the heat, looking at the 10 vehicles they had available, for probably 15 min. In Laredo heat that’s a long time. Left cause no one came out at all.

From start to finish everything was very quick very efficient I appreciate everyones health super excellent customer service

I want to give a huge thanks to both Mr. Jose Gutierrez and Mr. Armando Garza from Toyota of Laredo, for helping me out today with my trade in. They were very helpful and understanding about my financial situation and saw how worried I was but they were so compassionate people and really did their best to help me out with the best deal possible. I give them 5 ⭐️⭐️⭐️⭐️⭐️ stars and I highly recommend reaching out to them if your planning to get a good deal! I feel so blessed to have been serviced by such kind hearted people! Great Job guys! I am very grateful and may God bless you and yours always!your continued faithful customer,Cristina Palacios

Toyota of laredo 5 star dealership by far. ask for Mike Jackson he is awesome. So happy with the car he sold me and all there services. Walk in and ask for Mike hes the guy thatll make your car dreams a reality!

Where do I begin? The whole family of Toyota of Laredo was completely welcoming to make sure your experience is the most positive it can be. From Ms. Karmen who is amazing for reaching out to me encouraging me to stop by. Im so glad I did! Now, if your looking for a great motivated sales representative I would recommend Ms. Gloria Martinez . Friendly, knowledgeable, and honest. Overall great experience and amazing customer service starting from sales representative to the finance manager, they went above and beyond exceptional customer service! Once agian, thank you so much for getting me into my dream truck!!

Used to be very good so I know they can do better on the service side of things. Had an appointment to drop off my car at 10AM, was told ~3 hours, had to call at 4:30PM for an update and they said it had just gone in, come by in 30 minutes. I showed up in 45 and still had to wait 20 for my car. How does it take 7.5 hours to change oil and rotate tires? The visits over the last 2 years have gotten worse and worse, so its no longer worth taking my car in here anymore.

Always excellent fast and courteous service and attention to detail.Attention to the safety of employees and customers while still providing great service is admirable.Toyota of Laredo is Highly recommended !

Great place and especially mangers

Thanks to Mike Jackoson at Toyota of Laredo on my new car didnt think it was possible to get a 2021 car but he made it possible to get exactly what I was looking for. I definitely recommend him as your sales agent and great service

Got new tires there the other day and I feel like it’s a brand new truck! Outstanding service, Rolando was the bomb.com and got me taken care of ASAP! Thanks Toyota of Laredo

I stop by to visit Mike my friend well I enjoyed the there . He showed me around the place that was a very cool thing for him to do it was really nice of him to show all the latest models. thanks again for your Courtesy And your politeness. I appreciate it so much.

I will be honest. I really like the Powell family, they are good people but the service department can be very slow. I was given a very fair price for my car but Ive had to bring it back a few times for mechanical issues that should have been fixed the first time. On the other hand, they washed my car and havent charged me anything for the repairs. So, all in all, still a good place to get a Toyota.

Ive been a customer of Toyota Laredo for 2 years now. Im now on my second Car Lease. Everyone Ive come across in Toyota Laredo has done an excellent job. My first car lease Eric was great! My second car lease Jose Pepe was so accomodating and helpful and patient with all my questions. He really took care of me when I got my second car lease!! Really such a nice guy!!! In the finance department, Rudy was so friendly and nice as well. Enjoyed chatting with him. He made the lease a breeze!

I love my 2017 Camry, might buy me a Tundra

Such amazing service. The Powell’s are honestly the best with their customer service !!!

Good service. Staff was attentive and quick to approach. Short wait but nothing uncomfortable. Overall good experience

The only good thing about this place is the shuttle drivers. Especially Ruby or Rudy.. I think that was his name! he is full of smiles and very polite. Drives a little fast but knows exactly what he is doing!!

Good front counter service, but that’s just about it. Just because we customers go for service doesn’t mean we don’t physically know how inspect the work “performed”. I took my truck for an oil change and when I got home the oil looked old as if they didn’t perform the service. I won’t buy the excuse that oil changes color on the drive home, I know what new oil looks like, it doesn’t turn dark that fast. The final note also recommended a Cabin air filter change. I find that funny because I just replaced the old one less than a week ago and upon my inspection when I got home it’s still as clean as it was when I first installed it. Save your time and money people! They don’t do all the services they say they do.

Bought a 2020 rav 4 from Laredo after looking in San Antonio and have a bad experience. Toyota of Laredo and the sales agent Gloria Martinez was wonderful and made the experience fast and easy. Very happy with our purchase and the process

Great customer service, friendly, helpful and highly recommended.

I came here to shop and it was the best experience I could have hoped for. No pressure and the car I always really wanted. Shout out to Zach!

Horrible, I dropped my car for service at 12:00 noon and finished at 5:00. No mentioned air filler bad, carbon filler bad and just return my car like that with customer service charge almost $200.00!!!!

I was always a Toyota Sienna lover. I was quite upset when i went to trade in my 2014Toyota Sienna for an upgrade and was told because of my low credit and a carfax report that was not accurate, they could not help me. I asked if they could help me with the carfax being that the report was wrong. I Asked for a manager to help me and they told me he was busy, so I waited an hour.. after him finally coming out of his office, they told me they would call me the following day.. a week passed and not even a courtesy call. I went back to the dealership and they said Not to worry manager will call you. NO CALL. Well I went to a different dealer ship and received the excellent customer service I had expected from Toyota. I am now driving a new Dodge caravan and my 22 and 19 year old will also be purchasing their new vehicles. TOYOTA NEEDS TO LEARN CUSTOMER SERVICE.. ESPECIALLY FOR THIER RETURNING CUSTOMERS.

Everyone was nice.... plus being concerned about our safety checking temperatures and having our hands sanitized very polite to everyone of us but what I liked the most was helping us in every way possible to get us in vehicle thats a big 🍀+⭐ way to go Toyota Of Laredo !!!! I recommend who every is looking to buy a new vehicle go to this dealership !!

Service Department is horrible! Dropped off vehicle at 7:45am and was told it would be ready until 6 for a simple regular maintenance oil change and wheel alignment inspection. I called last week and was told I could schedule an appointment and when I dropped it off was told it was a long wait. Then why even bother making an appointment or why do they even offer them. When you call to check status, they transfer you multiple times and no one answers, yet you get there and they’re all just talking and speaking unprofessionally amongst each other. If i could give it zero stars, I would! Extremely disappointed with their work ethic! Won’t be going back!Ps. I told them to to forget about wheel alignment when they said “you can just bring it back another day” 🐣

Great Customers Service and Friendly Staff !! The best in Laredo!

Rolando is very attentive and has good customer service. The driver for pick up and drop off also has good customer service (courteous)

Great customer service from parts department. Very friendly and despite we have to maintain social distance service was excellent very courteous.

We had a great experience this time. They listened to our needs and were willing to work with us to get a deal that fit our budget. Matt amd Jesus were super friendly and easy going, made the experience all the better.

Love the people, great customer service. Had no problems .

Very friendly atmosphere. Took my Camry in for a oil change got a complimentary car wash. They did a pretty good. They dropped me off at the mall and pick me up when my car was readyI was very satisfied with their work, friendly staff and Courtesy. If this information was helpful please like below. Thanks.

Powell Watson in Laredo on Loop 20 BB rd and the body shop At another location ( Roy) is amazing . Amazing customer service . My car took some damage after a pit bull destroyed my Prius . Over $7k damage . They restored my car in great condition. Minor details left to fix. They repaired the bumper, all electrical in motor harness and more . My service provider has been by Roy from body repair and Jose from the service dept - with great service . I forgot the guys name that drives the shuttle and helps out, amazing customer service ! Even the 2 ladies collecting payment, always smiling . They also have an amazing Hybrid tech . Very efficient and he is nice . He fixed another problem figured out by him and not the computer, big plus ! I have gotten every single oil change on my 2 vehicles and etc for the past 8 years . Thank you all for repairing my car and even more thanks for having great customer service .

Toyota has a wonderful friendly staff. Ashley Gutierrez always checks on my vehicle when I call and does a great job of following up effectively. Thank you Toyota!! I love my car!! I would definitely buy another one. Great warranty and it never breaks down. Im very happy with it.

Very good and polite customer service. Always takes the extra mile to make sure my car is running perfect.

Worst customer service! I had to wait outside in the heat 110F plus I waited 3 Hours for my vehicle to get serviced. I got called to go back and had to wait 2 more hours. Wh call me if your team is UNORGANIZED. Please be more specific.

They don’t even deserve one star. Their lack of customer service is astounding. We’re new in the area and have always dealt with the dealership in Arizona and it was beyond great, but this place lacks acknowledge on customer service. We were ignored at the register and when we call in for an appointment we had to leave a message. It’s been at least 4 days since the message was left, and no return call yet. Went to the Grease Monkey and got great service and customer care.

Thank you Ozzie!!! Great salesman!!

Trying to get an appointment for service, but the person that makes appointment is never available. The receptionist was very kind, and has tried to accommodate me. This has happened several times. I wish the person who makes appointment was just as available as the receptionist.

Excellent service and very friendly staff.

Made an appointment for 10am, its noon and Im still waiting. But the people are very friendly, they have amazing deals, and great coffee. But never bring your vehicle here on a Saturday. Not even with an appointment. Maybe next appointment, Ill have better luck.Update, I was there until 3pm.

Its good for your car. Just make sure your in front of cashier while you wait otherwise someone can just cut in to make payment or whatever. Plus, they wont even ask if you were in line.

Friendly service people roland was very informative . Roger runs his service department like a well oiled machine

Got what I needed ☺️

Friendly staff and good service, they explained the work done and also next visit needs and recommendations.

Toyota of Laredo, great team work. Had a situation with Toyata Financial Dept. General Manager follow-up and my issue was resolved the next day. Great job!! I have been a customer for many years and will continue to be, highly recommend Toyota of Laredo.

Good honest help, Anthony is a good guy, he allowed me back into the service area so I can speak with the technician directly also. They also halved the price because they could not fully identify the issue. Shuttle service to and from work! What is not to like?

Great experience! I had warranty work (repair gone wrong at another Toyota dealership in Texas, not a new vehicle warranty as my 4Runner is 21 years old) completed here and it was a fantastic experience. Lots of issues the technician had to address from the previous dealership - they took me in, showed me the problems in person, repaired my 4Runner and had me on my way. My car is stopping better than ever thanks to the service team at Toyota of Laredo. THANKS!

Went in for service on my Highlander. Mr Rolando Garza was very helpful and courteous. He is very knowledgeable in vehicle maintenances, he explained everything clearly to me. Very satisfied with the service department at Powell Watson.

Just bought a Toyota Highlander and the overall experience was top notch. Its the first vehicle I purchased in Laredo and didnt have to / want to go out of town for. Definitely recommend this dealership and all the people I came in contact with. Tim, Archie, Paul, Alex, Ashley and Daniel...keep up the great work. You all were very friendly, professional and made the buying experience enjoyable.

Excellent service 👏

The staff is friendly and the service top notch! My advice dont be shy when you arrive just ask anyone for help when you arrive.

Left my car yesterday at noon to have the diagnostics checked since I am going out of town. I’ve been given nothing but the run around and terrible service by the service department. They mentioned they have been working on my vehicle but yet no one can tell me anything at all about the diagnosis. I’ve been calling and texting since this morning and still have no response. The man I spoke to, rudely told me if I wanted to, I could pick up my vehicle without running any diagnostics. I will be servicing my vehicle elsewhere from now on. There is no need for poor customer service and the run around.

Great deals! Great service

Just want to thank Armando Garza and the sales staff at Toyota of Laredo for taking care of me and my family. Weve added our second car to our family and look forward to doing business again with Toyota of Laredo. KEEP UP THE GREAT WORK!!!!

Ashley Gutierrez is the friendliest person I know. She is in the right place and knows how to give 100% great customer service. Great job!

Came here to get a state inspection, we got approved for a new car. Me and my family might be driving off the lot with something new within the next week. My husband even gets to request the car I want for me. Smiling faces everywhere and everyone is friendly. My kids LOVED the popcorn =)

Never is accurate...apparently everyone is a manager. the vehicle is great but the cold shoulder service that is offered at Toyota of laredo makes you think twice. worst personal ever and they should all take a class is ethics.....apparently Cesar and angie like wasting peoples time

The only reason this place is still in business is its in Laredo. If you prefer to have your vehicle serviced by factory techs there is no other option. Call to make an appointment, no call backs, setup one online, not honored at the service dept. Hope you have nothing at all planned for the rest of the day, the service writer did not even acknowledge the line of people waiting to check in.Having talked to the other people in line, many started that they would be looking at another service, three left with me to seek another place for a oil change.

Not a buyer, yet. And apparently wont after the customer service experience we received, as a companion I noticed the negligence be of the Rep and Manager not coming to an agreement or finding solutions, they simply ignore the care and assistance of customers. If you are there to place your ways and not listen to customer, why are you there?

I had a great experience at Toyota of Laredo. Everyone was friendly and greeted me as I walked in. The receptionist, Ashley Gutierrez, was very attentive and helped me out with any questions I had. I will definitely recommend this place!

Had an appointment at 2pm was here at 1:47pm. I always wait patiently for my car to be ready I’m in no rush, but it’s 4:40pm and I ask if my vehicle is almost ready and they tell me they barely took it in. Why set me up for an appointment for 2pm if they are still going to take almost 3 hours to check it? I know they are busy but at least give your customers an estimated time of wait or keep them updated.

Awesome team always gives us the price we need thank you Mando!!!! keep up the good work Michael!!!!

I called to set an appointment for a specific maintenance on my car and the receptionist Ashley Gutierrez was very cordial and helpful. Good experience. Thanks for great customer service.

We got an excellent deal on a certified 2016 Tundra by Ms. Ann McDaniel whom is an outstanding sales representative with excellent customer service and knowledge of automotive products.

Very beautiful people here all willing to assist. Very attentive persons: Omar, Esteban, y Jesus.

Toyota of laredo is the o ly place i trust with my car. I have yet to have an experience where something has gone missing on my car. Which has happen ed to me more than once at other mechanic shops. Not to mention the wo fearful service worker reynaldi who did an excellent job of getting everything I needed fixed handled

Everything is hunky dory when youre BUYING the vehicle. But then, forget it. Right down to the receptionist who refused to give her name. I called in to speak to someone because I had received an e-mail regarding my service. I asked who I was speaking with, the receptionist answered, Im the receptionist. I asked her for her name and she FLAT OUT REFUSED to give it to me and hung up on me. I called back and she didnt answer. I hung up and called back 7 more times and she wouldnt answer. She finally answered on the 8th time. It was still her. I transcribe for a living and recognize voices immediately. She said the previous receptionist was gone for the day - IT WAS 10:30 AM! They had just opened up an hour previous and the receptionist was GONE FOR THE DAY already? I hung up the phone and drove over there to speak to a manager. I was greeted by a salesman. I asked for the manager because I wanted to make a complaint. He said to hold on, hed be right back. I could see all the employees from a distance, talking and turning over to look at me. They were all very condescending. They finally took me in to the service managers office. He had nothing to do with the complaint I wanted to make. He was more concerned that I give them a good review on the survey they e-mail you after you receive service. Oh, and the receptionist was TEXTING while sitting there at the phone desk. I was so frustrated. I was told that my complaint would be addressed but to this day, I have heard nothing about it. I go in for the service Im supposed to do to my vehicle to maintain it but I still keep getting e-mails stating that I FAILED TO PERFORM THE MAINTENANCE ON MY VEHICLE. I was assured that they update their records and shouldnt be receiving these e-mails but I still receive them. Its so frustrating.

Best dealership in Laredo for all your Toyota needs plus a huge lineup of pre owned vehicles. And the spokesperson is just amazing 😊😉

I need help with my tooth and they helped with it. The staff is always so nice and awesome. Especially Joe. Thank you

I Had a great experience shopping here!I recomend you ask for Roger. He is one of the best salesman at Toyota Laredo!!

Good service.

Had a appointment to change my oil .So when i drive up there is a lady in front of me .The service line is not to long .But as i was waiting they were more than happy to assist the lady and told me to go inside that they can help me .ok cool then the first person i see in a service desk hi good morning nope on his phone . Are u busy i need help .this guy tells me no the system is down right now and what did i need ..i laugh and said oil change for my truck .that is now in the very back of the line .omg then this person tells me its gonna take 2 hours .awesome service .just want to pay off my truck and throw it away garbage.

Totoya needs to improve its service department. It is not the first time, that, either the service person doesnt know and says will ask if certain part is under warranty, but never calls back, and doesntanswer calls...or dont know whats wrong with the car. Unfortunatelly, its the only Toyota in Laredo.

Excellent customer service at this location. Special thanks to the gorgeous lady (Ashley) at the front desk for her wonderful service!

The only reason why I went here is because my vehicle had a recall notice and they are the only Toyota dealership in town (convenient for them). I am always hesitant of going because their customer service is non existant. No one greeted me, I was given the wrong information about who to speak with and the service manager skipped me for another customer that walked in about 5 minutes after I did. I heard him tell that customer to bring back her vehicle In the morning because it was noon already and they would not finish which was a lie ... They just seem lazy and dont respect appointments or peoples time walking into the service center.

If I could give zero stars I would. Went in last week for an oil change and I had a flat tire. I walk in and everyone just stares at you. No one asks how they can help. When you do finally let someone know they dont get in any hurry. Guess they like wasting time!! But anyways.... I have extra coverage on tires and they are under warranty. The guy argued with me for a long time saying I was not covered. Told me he called my old dealership and I even gave him the number to my friend who sold us the car. We no longer live near that dealership or I would have went there. Its a 6 hour drive home. He said he called both numbers (the dealership AND my friend) and they said I was not covered. I then text my Friend and said hey did you get a call and he said no. No missed calls and he spoke to no one. So he flat LIED to my face. I called the dealership and they gave me the number needed to contact for the warranty. I did in 2 minutes what he argued with me about for 30. I was covered. He ordered the tire. I was there 2 hours getting my oil changed and it didnt seem that busy and they asked me to come the next day after 10 for my tire. I got there at 4:30. No other cars were there. There was NO ONE in the waiting area. Service closes at 6... 6:30 and still no car. They start shutting everything down closing up the service center. I go and ask about my car. Its literally sitting in the parking lot with the tire in place. No one even tried to find me and tell me it was ready. No telling how long it was sitting there. The manager said dont worry about it we will handle it for the inconvenience. Now I am being hounded for $67 that the extended warranty didnt cover. This is the biggest joke of a company Ive ever seen! They are rude. Very unwelcoming. I will be making a 6 hour trip home anytime I need an oil change. Or driving to San Antonio JUST so I dont have to give this dealership business.

THE HISPANIC SALESMAN TURNED INTO A JERK PRESSURING ME FOR A SALE. VEHICLES WILL SELL BY THEMSELVES IF YOU LIKE IT. IT TAKES TIME TO CONSIDER WHAT CAR OR MODEL AND FEATURES YOU WANT AFTER YOU TRY THEM. DONT RUSH INTO IT. TAKE A COUPLE OF DAYS IF YOU NEED. JUST WALK AWAY IF THE SALESMAN TURNS INTO A LOW LIFE AND USES NEANDERTHAL TACTICS. 😡

I dont believe any of the 5 star reviews. They all sound like friends or relatives to the employees. I wish I had read the reviews before buying a car there. I was promised maintenance, warranty, blah blah blah. I get the run around for an oil change. They didnt want to help me when my car was making a weird noise because they didnt hear it on their test run but as soon as I left I heard it again. Only one helpful is Anthony. Over heard an employee est 2 hours for a job when Anthony just told me 4... If youre going to work customer service at least have that skill.

Toyota Laredo is always trying to charge a service when is not needed..

Very courteous and professional

My overall shopping experience was AWESOME at Toyota of Laredo. Everybody was helpful and friendly from my salesperson Esteban to management staff. I would definitely recommend this dealership to anyone looking for a vehicle in laredo and sourrounding areas. Thank you Toyota of Laredo for making my shopping experience easy.

I dont suggest this dealership for buying a car. I had been approved and signed a contract. A month later I was called and told that I dont own the car and that the contract was rejected. Then after that looking at my credit report the dealership ran my credit additional 6 times with out me giving permission to. Then I was told to resigned a different contract with a different company. After everything was said and down its been 3 months I had to go thru 2 different contracts, still havent gotten my sparce keys, just got my plates and yet not one follow up call and all promises made buy the sales team and management team have been a fail.

Great customer service since you walk in give them 100%.

Love my rav4, but to have a oil chage, they have lots of work they take alot.

The service department is terrible at time management. I went to get my battery changed out because it was under warranty and I was told it was going to take about 1hr 30 min., for a battery!? At times you see 5 to 6 employees huddled together goofing around or just standing there not doing anything. The sad part is that there is no competitor so your stuck with this service.

Excellent service

Toyota has the best sales department. Very friendly staff. Ashley you are an amazing receptionist. Way to go!!

Customer service is excellent! Especially from the receptionist Ashley Gutierrez. Toyota of Laredo has great staff, very pleased.

They Always make you feel at home..... great job on everything....

Toyota of Laredo has done a GREAT JOB of servicing my Camry over the years!!! Lloyd Donovan and all the employees there are consistently FRIENDLY, HELPFUL, AND HARD-WORKING...Im grateful I can count on them for the BEST CUSTOMER SERVICE around!! Thank you, Powell-Watson Toyota of Laredo...please know I tell anyone and everyone to purchase their vehicles from YOU!!!