Knowledgeable and helpful staff and easy to access aisles as well as a wide assortment of anything DIY. 💯👍🏻

Both male employees were excellent. They took their time to take care of my exchange. Juan went out of his way to explain the warranty on my weed eater.

Personally have not had an issue here. Gentlemen with cap and a ton of patches at customer service/special order counter has an attitude problem. Other than that great place and great prices.

Picking up some paint, lighting and smart things for The Lounge.Service was quick in paint department. Picked up 2 gallons for a project were working on. They got us our paint in no time!We were then able to go to checkout where a human person was able to take care of us!Defintely would recommend you going here over WALMART just for this simple reason!

We bought a washer and had Very bad service everyone seems to be lost. We asked a lady to help us, but she had attitude and wouldn’t listen. didn’t have any help to put our washer in our truck and us girls had to carry it and load it .

Very good customer service a sale person helped me put my items in my car very helpful.

Priscilla was awesome. Had to make a purchase and use Tax Exempt. Had several issues but Priscilla walked me through the process and displayed outstanding customer service along the way. Becky was there for motivational support and laughed at all my ill timed jokes. Great customer service !

They usually have what you need,and they honor veterans discounts.

Unless you know exactly what youre looking for and where it is, good luck finding help.

I don’t know if this lady is a manager or not but this her name tag or whatever is “mini” she has short hair color brownish was being rude to us and to other clients. I watched her speak only English to clearly some people who didn’t know how to speak English. Why get a job where you won’t even be nice to the people ? It doesn’t cost you anything to be nice to people. Karma will get her for sure. We didn’t deserve her rude horrible service. Pinche marana no le ah dado poreso anda de mamona. With all due respect she should be fired.💁🏻‍♀️

I had to go through three different managers and they still didnt honor the extended return policy they gave. In fact the first tried to get me to pay more money for a new generator or to have the one that was defective fixed. They refused to reimburse me for the $150 dollars of spoiled food I had to through out as I didnt have power for 2 weeks. In addition, they tried to tell me that I had to use the manufacturers warrenty first before using the Home Depot return policy which wouldnt be possible as the return policy is for 30 days and 180 days. The last manager I spoke with did set up the getting my generator sent to the shop here in Laredo to be fixed without my having to pay for it as it was under a 3 year warrenty, plus having it delivered to my home once it was fixed; however that wont be for 3 to 4 weeks and Im still without power until then. I also discovered they did not give my veterans discount the day I bought the generator. At this time I wouldnt recommend anyone to buy any kind of power equipment at Home Depot as they dont honor their return policy or the extended return policy which I have on the machine.

In a time of need due to this winter weather hitting Laredo hard it was amazing to see Home Depot having an organized aisle in the plumbing department. Practice social distance A+ and having people in that area to help out those that needed help so desperately. Great thinking on one of the workers to suggest other items to complete a task when they were out of the piece we needed.

Bad customer service. It is a messy place.

It’s difficult getting help. They almost don’t have any tools to lend out when on the website almost everything is unavailable 🙄

Got there, quickly asked where the ladders were at, i got help and well I was in and out in less than 5 minutes...thanks foe the help and service

Its not every day, but, today an employee from Home Depot, Laredo, Texas, made my day by helping me find what I needed in the Paint Dept. He was helping me and others. All Right, Home Depot. I was looking for rags and cleaners and because of him I was in and out.

Beggars in the parking lot. One got angry when I didnt give him money.

Their credit department bank is confusing unlike the straight forward Bank Lowes uses. Otherwise they good.

This is the 1st Home Depot where I cant find what I need. I ask 2 different employees for an item and one says Huh ? And the other says I dont know what that is. I told him its an Electrical Cord. Wow.... This is what happens when you dont stay in school & Mama and are still taking care of you.

Home depot always has what I need to complete a home project. Especially when it comes to answers. A knowledgeable staff of employees make the difference. Im currently enjoying my new water spout in my back patio.

Fast checking out service

No matter that the salesmen speack Spanish/English they odian a los Mexicanos y son irreverentes and faltos de common sense

Went to return some merchandise that was not used. However, the person there was very rude. Ive been in other Home Depot store out of Laredo and the people there are very polite and helpful. Not in Laredo, Texas. They seem to be bothered by every person that goes into the store. The owners need to meet with the employees plus the managers. Mangers get annoyed when someone tries and complains about being mistreated by the employees.

Always have blooming hibiscus

Star was awesome! Great customer service, answered every question that I had. So I bought the leaf blower and weed eater attachment.

Being new to the whole DIY thing Ive found that I get a bit over whelmed when navigating around unfamiliar stores and picking put products. But, the employees at home depot are super helpful. Especially, David in paint he was amazing and super friendly definitely will be continuing to take my business to home depot.

Five different people tried to make simple key on key-machine. And they did not succeed. At the same time, I received five different explanations, why they cannot do the key. Although the explanation should be one, mentally infallible people are trying to do what they do not know.Finally, Maria from department 12 (thank you!!!) did it. It took 1 min, without any explanation and questions !

Always find everything I need thanks

Yeah excellent place to shop everybody so friendly

Cant never find someone to help in this store, even if you ask for help they dont . You ask for help and they say this is not my department.

Tried to pay for shed installation. Reps dont return emails... phone calls... the virtual assistant app keeps failing. No one at this store cares about large installation sales.

Is the Best Hardware Store in laredo, they have the best Tools & Lumberyard, The Only Problem is That They Dont have Plenty Employees, One Guy from plumbing Department has to Attend 5 Costumers at the time Pretty much & From 3 Different Departments!!! They are Treated like Slaves Pretty much, Running from one Department to another one.. if you Go to home Depot Anywhere else You will See The HUGE Difference, They have 3 or more people for Every Department, Not just one for 2 or 3 Departments..

Great place to find what you need. Whether its a small improvement project or something bigger.

Its a very friendly place! All employees are always willing to help you out.. The garden center staff are very helpful.

Good place to buy hardware. Asked for help and got it.

Starting to like it here more than Lowes. The service is pretty good and if you need something ANYONE will help you out as opposed to the other store.

Excellent products

Staff was friendly, lots of products, but low on others..

Found what i was looking for and check out was quick Thanks Home Depot.

They never answer their phone .

Very friendly staff at the garden center! Good prices 👍

Curbside pickup is a mess, they take to long to bring the item out. Horrible horrible service and good luck getting someone on the phone. Wait time is over 30mins wasted time and fuel.

Great customer service. At least for me. I was approached in the aisle I was in, addressed and questioned, and walked with to the area where the product I was looking for was.

Great prices need more atendido.

Team member-Cashier was very courteous and policy. Great customer service. Lumber check-out

Staff is very helpful. Great place for supplies.

Requested help from a random employee who was walking by since no one was around aisle 6 to help with my electrical needs. He kindly paged a lady by the name of Griselda since that was not his dept. We waited for 15 minutes and the lady Griselda never showed up. I went to the other electrical aisle looking for her and she was looking down on her phone. I asked if she was Griselda and she turned to look at me and with a mad face said yes. I mentioned to her we had pages her and were still waiting for her. She said she didn’t hear the page and told me she’d meet me there. Still had to wait for her a few more minutes and she finally shows up. She didn’t even let us speak and she said they didn’t Cary the panel we were looking for. Had to go to Lowe’s and found the panel we needed. Seriously you should have some customer service training for this lady.

I love it good service

Found the store very diverse.and definitely a go to.

Great got what we needed ☺️

Always a pleasure to go in there everybodys helpful everythings easy to find fast and fast out

Found all what I need. Excelent attention from the employees

As a contractor, theyre not reliable for material. If you need to place an order it is always best to place at least a week in advance, and even then its rarely that theyll have it ready on time. Dont even think about picking up material on the weekends because youll be waiting for an online order that you placed a week ago for 5 hours while the loaders are too busy on their phones and talking amongst each other what their plans are. Once they actually do load your vehicle they will load it whichever way they dont have to hassle even if that means the weight is uneven. Managers are almost unreachable in the weekends as well. The only reason why they get 3 stars is because during the week the people at customer service and Pro Desk try their best to help you out as fast as they can.

This store has it almost all but it needs improvement inside the store new remade parking lot better I give it an 8

Okay lets do this then I asked 3 people that it took me about an hour to find and none of them could help me because it wasnt their area worst place to shop

Needs better A/C seen better, theirs some good and frendly service. But sime does just show they dont care

Need better service from floor staff. I was in the paint area, asked for a brand of paint and the guy behind counter was so annoyed by me just asking. Thats where Lowes excels at!

Clean and organized

Love coming here u got everything I need thanks. Some crew members are nice some just dnt look at u so u wont ask questions. But I still will go. U need some this is a great place to find it.

Always find what I need here for my projects.

The best merchandise and price.

Some workers just go to the back and dont do anything and thats a big problem for some people who need materials to work

Awsome. Help me all they could.. couldnt ask for better

There wasnt anybody at the key center, I stood up 25 minutes waiting for an associate to show up after i brought it to the attention of 2 other employees. When someone finally came to try to help me, they could not make the key copy.

No one wants too help and no one knows anything customer service is worst

Now waiting on my new refrigerator to be delivered.

Horrible customer service in the lumber dept. i but my lumber 2-3 times. A week here since here is the only place they carry one specific measurement i need. Always the kids working there are rude as hell never want to help load even though i used to give them a tip thinking that would help which it did not. Also when i need some wood cut its like asking for the world. They will not help you unless they are paged when you shoe them your reciept they dont care. They put the wood that i need in the racks and dont care. They dont take off the metal strpa s holding it down. They just maybe need a better leader in that area since the paint area that i also use are grwat at attemding us.

Didnt know what I was asking them and they didnt have it on stock they dont carry it they said

My favorite place 😍❤

Honestly it was a nice change of pace to see employes conversing and taking the time to make sure our needs are met. shout out to mr. lincon. i honestly forgot his last name but you cant miss him with the tattos and the big old beard. amazing employe who conversed with the custumors and kept them comfortable

Great service, but only middle door open, I almost left!

Awesome attention 👍👍

We purchased a new refrigerator at the store and they were able to deliver it after a few days. The lady was extremely nice and called to let me know they were on their way. The 3 delivery guys were able to fit the refrigerator through the door by removing the fridge doors and just made everything work. Funny guys and very professional. I did not get the names but they provided a great service. I highly recommend the delivery service. 👍👍👍👍👍

This store has really hired a superb staff. knowledgeable and professional staff from the minute you step onto till you step outside.

Mobile pick up parking spots are horribly identified and all over the place without rhythm or reason.Staff wore appropriate PPE and were friendly.

Lot of options, and great service

No better place to buyThan HOME DEPOT

I called over the phone and a very rude person answered screaming that he could not hear me and hung up.

Great place to buy lamps. For the house .

A wonderful experience. You can find anything first on Home Depot page, where is the aisle number of the product and go directly without losing time.

I like to shop for cleaning products.

They have a great selection of plants.

The store is clean and very organized

Service is beginning to improve. Merchandise is now been put back in shelves and neatly organize. Salespersonnel being more helpful. Several times in the past I had to call the store manager as employees refuse to help because they said they had too many customers. But I saw them standing about waiting for the customer to decide what they wanted. Employees needed better training. It all reflects management, from the top to the store level. I had stopped for a long time.

Need more employee insufficient

I was surprised no on asked if we needed help. Even when we were discussing if we wanted to go find some to help within earshot of an associate and I know they could hear us. The cashier was very nice though. She was quick to ring us up and very friendly.

Great customer service

This store is always very well organized.

Great customer care

Great variety 👌, found everything I was looking for

Great customer service from Adriana did tell her boss Robert on the great service she gives 👍😁

Theres a lot of people and not abiding the social distancing. Its always very dirty. And no sales associate to help you out. You have to go and search for one.

Need better customer service..

Didnt have to wait long.good service.

This Home Depot always seems like it is not very well stocked as other places. I tried to but HUE light bulbs and they didnt had any, considering it is a popular item, only available online or even told me to go elsewhere to find them. The prices are ok, but sometimes you need to visit Lowes as well and you might find what you need.

The staff has always been extremely helpful. On 8/7/15 an experienced young lady in the flooring dept had my mouth drop. Wow, very impressive. She knew exactly what she was saying n what I needed. Thumbs up to her for customer satisfaction!!!!

Good People, Excellent Service

Always has what Im looking for.

Much better customer service than Lowes. Lowes seems to put people with no sense of gratitude or service with a smile. Home Depot does. Once, an employee directed us to the exact spot to find a product even if it wasnt his department. He went back to his duties in his area.

I had a hard time finding someone to help. But in the end i got good help