Great shop!!I brought my truck in for service and was treated like family. Good family. Service was done in a timely manner. The waiting area is comfortable and clean.We found worn ball joints and was quoted a reasonable price to replace. These guys have won my loyalty and will see me return.One of the best things is that you are welcome to visit your vehicle while in the shop and ask any questions. They actually appreciate owners that want to learn more about their vehicles.I highly recommend Johnson Auto in Laramie WY

Not your typical Dodge Ram dealer... And thats a good thing. I worked with Kaden and was able to put a deposit on a truck in transit. Worked out a trade number over the phone. I had just put new all terrain tires on my trade and happened to be the same size as the Ram 3500 I was getting I wanted them swapped. Had some scheduling issues and more or less was driving to pickup the truck knowing the tires were not going to be swapped. But Kaden sent me a text on my way there saying the tires are off and waiting for you to arrive. I got there late but they grabed my trade the second I got there pulled the tires off. I buy many vehicles from dealers and the finance guy I actually liked which is a first for maybe 20 dealer purchases. Actually no hassle and even with the dam tire swap probably the fastest dealer buying experience yet. Thank you Kaden

Working with the team at Johnson Auto was great, everyone was very congenial and quick. Luke was easy to work with and a nice fella to boot.A great place to go for a RAM truck, large inventory👍

We were on trip in northern Colorado when the transmission went out in our minivan. We had to have it towed 55 miles to Johnson Dodge of Laramie. Luke, the salesman, was friendly and helped us get into nice vehicle. We were finally able to get back on the road home.

Exceptional service. They took a look at what I wanted, and they took the time to make me a great deal. I will definitely come back to this dealership the next time I’m in the market. I appreciate the strong customer service from the sales staff and the business manager.

Service was great! Very friendly staff. They answered all of my questions and the work was done in a very timely manner. Would definitely recommend using them as I will be using them for all of my future repairs!

Very great service! Service Manager was awesome and worked with us to diagnose a tricky issue. They were curtious and worked us in when we were from out of town and in a bind. Fantastic Service and Outstanding Service Manager!

Great buying experience. They worked with me on my trade in value, and no hard sell for upgrades on service.

Kaden and Jason were great to work with. No long waits like you usually have to deal with when car shopping. I recommend heading to Laramie for your next vehicle purchase

They are always fast and friendly. When I make an appointment my vehicle gets worked on at the time. I can not say the same for the local GM dealership. The last four time I have gone to GM they dont start working on my car until an hour to hour and a half past my appointment time. The Johnson Service Department is awesome. I even take my Honda to them for sevice.

Great Experience all around. Management and associates have provided one the best service I have received at a dealership. Highly recommended!

Took awhile to get my parts, very much satisfied with the work and kind service ! They got right to the problem and would have been fixed sooner. If our shipping industry wasnt at a standstill. Thanks again, now I can go harass some elk !!!!

Great experience. No pressure, very friendly. Best car buying experience I’ve had

Great service, drove from out of town and they had me out in less than 30 minutes

Very professionally dealership. Works great when in need. No better FCA dealer around! Great staff and experience, definitely recommend to anyone!

The service department was very friendly. The building and waiting area was clean and pleasant. The tech who helped me, Nik Garcia, was knowledgeable and answered all my questions.Overall I was very happy with my first visit to Johnson Auto Service Department.

I was very happy with the process of the purchase. My salesman Luke worked very hard to find the perfect vehicle for me.

Fast friendly service. Worked with us to get to a price we are all happy with. They accommodated our needs knowing we were traveling from out of state to find exactly what we were looking for in a truck, and set up a time and date after the purchase to pick it up fully serviced and ready to roll back home. I cant thank them enough.

We needed a fifth wheel ball for my truck. Ford house wanted more so we came here to see if they had one. They did and the customer service was phenomenal.

I had to take my Jeep in for simple recall work on 05/14/21. It was the first time I had visited Johnson Auto of Laramie. I was very impressed with the staff and facility. Everyone that I interacted with was very friendly and very helpful, and the waiting area was very clean and comfortable. Johnson Auto of Laramie will be my first call when it comes to future maintenance and repairs for my Jeep.

1st oil change and tire rotation was performed in a timely fashion. My salesperson (Vince) took great care of me and most importantly kept his word!

Thankyou for being honest unlike other Dealers, Mechanics, and Auto Parts Stores. With Johnson Auto of Laramie you dont get a run around and a run for your hard earned money. Great Job on the Oil Change, the car runs real smooth...

Great customer service. Extra shot out to our salesman Vince Sanchez. Thanks to Jasen too.

Had the best customer service in the service department. Matthew went out of his way to help me with my oil change and tire rotate. Was a nice change and made my day!

Johnson Auto of Laramie has been nothing but kind to me and my family. They have gone above and beyond to help us, they are always kind and their service is reliable. Great communication, great customer service from the service advisors and the service technicians. We will certainly go back for all of our Dodge/Ram service needs!

Johnson Auto of Laramie has created a customer for life!My boss had just moved to Laramie and we had some issues with our company vehicle when she got there. Not only did they diagnose the issue and fix it, but when I called them back to get a progress update, they were already on top of the fact that one of the blinker lights wasnt working and they fixed that too!You guys are awesome... fantastic customer service!

Great customer service here. Probably one of the best dealerships I have worked with for buying a truck and Luke did a great job helping me pick what truck was best and working with pricing for me. I would highly recommend them if you are in the market for a new vehicle

I bought a used Hyundai Santa Fe from them. IT WAS A LEMON. The said the oil was changed before we took it but when we had it changed 3 months later there wasn’t much oil in it and it more like a sludge than oil. The back passenger window sometimes would roll up and sometimes it wouldn’t and eventually wouldn’t roll up at all in January.After owning the car for 7 months THE ENGINE WENT OUT ON US AND IS GOING TO COST $6,000 TO FIX!!!!

Conducted the whole thing over the telephone since Im in Denver and theyre located in Laramie Wyoming everything went smooth very accommodating quite happy

The service department here is pretty unprofessional. I have brought a vehicle here for service 3 times and have had 3 bad experiences. Even if I have to trailer a vehicle to a different town I will not be returning.

Kayden Jeffers was fantastic through my sales process, standing in the cold to show me several different trucks until we found the night one. He then made sure that all the paperwork was complete and ready before I arrived back at the dealership so the purchase went quickly and smoothly. Jason in finance made sure I understood everything in the contract, and the whole process was very comfortable and easy going!

They are very professional, fast and ensure their customers get the best auto purchase that caters for the customers expectations. I highly recommend.

I made an appointment on Tuesday to have an oil change, alignment, and new tires on Friday at 10am... on Friday, they took my car in... 2hrs later they call me to find out which tires I want... which wont be there until the next day... then proceed to tell me that they wont do my alignment or tires until Tuesday at 8am because the tires are so unsafe that they would be liable if they touch them and they were too booked up... so I had to drive away with really unsafe tires still on my 🚙. Needless to say, my husband was LIVID, and called the service person to cause a scene.Today... now Tuesday... my 🚙 has been in the shop almost 3hrs so far and still no call to pick it up... apparently only they have schedules and are busy...I LIVE OVER AN HOUR AWAY, BOUGHT THE 🚙 FROM THIS DEALERSHIP, ALWAYS BRING IT HERE FOR SERVICE, AND THIS IS HOW I GET TREATED BY THE NEW GUYS... not impressed with Mathew and the current crew in Johnsons Auto of Laramie. Guess we will start going elsewhere for our new business trucks and service. V,..,V

The service department is excellent. They keep you informed of the progress and they have always had a quick turn around and have my vehicle back to me earlier than expected. The customer service is friendly and prompt.

So far Ive had great service at Johnson Auto. Ive got 2 cars Ive been bringing for service... a Chevy and a Honda. Both are being taken care of well. AND we just bought a Toyota! Staffs been good to work with through it all.

I had broken down on the way to Colorado, and even though it was almost 5 on a Friday, and everyone was looking forward to the weekend, the kind mechanics here at Johnson Auto helped me out anyway. I am so grateful for their thorough and quick repair of one of my hoses. I really dont know what I would have done without them! Thank you a million!

Service center lacking in customer service. I don’t know if it’s ignorance or lack of experience. Brought in a job that I needed done. Tech said he could do. Guaranteed money and the service writer was to proud to give it to the tech I preferred. Between the tech and I the service writer’s job was done. All he had to do was push paperwork.

Nice smooth and fast process, no complaints at all.

Very friendly atmosphere, our salesman Luke and the sales manager Jason where amazing, they had everything ready wich made it a very speedy process. We highly recommend purchasing your next vehicle from them.

Had recall work done and was very happy with getting the appointment through getting the keys back after the work was performed. Everyone I interacted with at Johnson Auto were professional and competent. Would highly recommend for service/maintenance.

Horrible customer service. I went in to help my friend purchase a vehicle and the salesman, Luke, was incredibly condescending and rude. For someone who makes their money based on commission, he certainly does not act like it. They feel you in with low “affordable” prices and then say that the bank won’t approve that vehicle to be sold. Then why have it on the lot and let people test drive it? Avoid this shop at all costs!

The people at Johnson Auto of Laramie are fantastic and I would highly recommend anyone to go and visit their fantastic staff!

These guys do a great job and are fast at their jobs. I took my van in for an oil change, walked across the way for breakfast and came back and waited a short amount of time for them to finish. Very polite and will let you know if something is wrong and if its serious or not.

Rob Morris and the team at Johnson Auto Laramie made buying a vehicle quick and painless. Great to have an upstanding car dealership to represent Carbon County

Johnson Auto of Laramie’s service department is very helpful, quick, and kind. After having to move my own appt a few times due to work conflicts, they were always so accommodating and kept me up to date on my vehicle status. After an incident with my key being dropped and end up not being the most cosmetic, they ordered me a new on at no cost to me.Would recommend anyone with a Jeep to visit Johnson Auto :)

Visiting the service center, I was immediately greeted, taken care of, and treated well by every employee I encountered. The service was fast and well done with little extra that made the visit worth while. I will be returning when maintenance on my vehicle is required again. Thanks again guys!!!

Great guys and gals! Highly recommended!

Despite the current truck shortage the team helped me get the truck I wanted and made me feel welcome and taken care of. Vince and Mellissa were especially helpful.

I would give a negative star i could. When we initially purchased the Cadillac Escalade it went pretty quickly but it was closing time on a Saturday so they rushed us through. The vehicle still had its temporary tags on it when we had a major engine breakdown. The lifter collapsed and it has a bad cam shaft as well. We are looking at over $4000.00 in repairs. I reached out to the Internet Sales Manager we purchased the vehicle from and General Manager as soon as it was diagnosed and they both basically in so many words said you bought a used vehicle too bad so sad! I was shocked i really thought they would be fair and do the right thing and assist us somehow. I understand that purchasing a used vehicle is as is for minor things but not a major engine failure! No one purchases a new vehicle with the expectations of having to put $4000.00 in repairs in the vehicle before you even purchase your plates! A friend of a friend heard our story and reached out to someone he knew at that dealership. I spoke to him and he offered to give me a car to use until mine was fixed. Well that didnt help with the huge bill but it helped with transportation while my newly purchased vehicle was down he would also reach out to the location in Brighton since they work on GM vehicles and ask them to fix it for us with a reduced labor rate since they are owned by the same person. That morning he called me back and said the General Manager refused to give us a vehicle or help us whatsoever!Another kick to the gut! Everyone I told was totally shocked & applauded. The General Manager is only concerned with the bottom line NOT doing what is morally right! Screwing over people like this is wrong! We have been out of a vehicle since Thanksgiving. BEWARE DO NOT BUY FROM THIS GUY OR HIS DEALERSHIPS!

They were very prompt and had my vehicle ready when promised. Thanks

I was on the road and my fuel filter warning came on. I was almost half way through my 1800 mile trip when this happened. I got on line and was lucky enough to find Johnson Auto of Laramie. The service department was awesome and everyone war friendly and great. I wish I lived closer to them as I would only use them for my Ram and Jeep vehicles.

Very friendly and noligible. Quick and efficient.

Got me in quickly and awesome attitudes! Highly recommend!!!

Wonderful treatment! Will definitely use them again

I bought a truck from them about two weeks ago and my 4wd light came on. They got me in fast, diagnosed the problem and fixed it for me right away! Great crew and fast working!

Friendly, extremely helpful staff. They were able to get the exact vehicle I wanted with all of the add-ons I wanted. Low pressure. If I ever buy another vehicle, this is where Ill go!

Very busy just didnt see the truck Iwant not their fault

BUYER BEWARE: I have never given a poor review of a company like this, but after purchasing numerous toys and having positive relationships with other dealers, I wanted to make others aware of some very unethical practices (two in particular) with this dealership and their used vehicles.1. In their online advertisement for the Jeep Wrangler I was interested in, Johnson Auto clearly stated, in multiple locations, on their website, Autotrader, etc. that several items would be included in the sale. The biggest one, in particular, was the factory soft top, but also included other misc accessories as well. The sales rep, Kaden, also told me verbally that the vehicle came with a remote start as well, that was not captured in the ad. After the decision was made to purchase, I asked the sales rep about those items. He then claimed they made a mistake on the ad (it was a copy/paste error) and he also stated that he misspoke about the remote start. They said sorry, but offered no resolution to account for the drop in value. I pushed to adjust the price for this and to align it better with blue book value. After several times back and forth, they finally lowered the price slightly, but no where near enough to cover the costs of purchasing those items afterwards. I drove 5 hours round trip and very interested in that particular vehicle and decided to move forward anyways.2. After purchasing and leaving the lot to drive home, I noticed a strong antifreeze smell when I pulled in the garage. I notified them immediately (within hours) and they basically stated that it was somehow my fault, which was ridiculous, and the vehicle was sold “as is”. They apologized after the fact, again. Since the smell was more prevalent when the vehicle was thoroughly warmed up and the fan kicked on, there was no way for me to notice this during the test drive. In addition, prior to purchase, I asked them multiple times to rinse off the dirty motor, to look for leaks, and the reason the GM (Dennis) gave me for not doing it was that they didn’t “trust” their lower wage hourly people in the back to rinse off their motors due to the potential for issues they could cause. Again, no resolution or offer to stand by what they sold. I am now forced to cover all costs on my own after spending 30k on the used Jeep.The soft top and misstated accessories debacle is what it is and the radiator problem will most likely cost a few hundred to repair. I will move forward as planned, but I thought it was important to capture how they operate from a sales and customer service perspective. For the record, this is not a quick reaction to a bad sale. I attempted on several occasions to get resolution and to give them an opportunity to make it right; which, never happened.

Pleasant staff, nice waiting room and clean restroom.

Excellent service, from setting up the appointment for warranty work, getting the part in quickly, and performing a complicated repair while I waited, all five stars. Special thanks to Donny, the service advisor for his cordial and professional manner and the mechanic, much appreciated!

Friendly employees, but management is failing. Took my truck in once and when I got there I was told all the mechanics called in sick. No one bothered to call and tell me ahead of time.Finally got the truck in a different time. This time the mechanics showed up but it took them an extra day than they expected, but no one thought that the customer was important enough to call and inform. I told them ahead of time I needed the truck for work, I even called to check on the status and they still ghosted me. Poor management and sad customer service.

Amazing service and friendly employees! Best Jeep service I’ve ever experienced. They definitely go above and beyond.

Was the worst buying experience ever. The sales man had my fiance in tears, Had us sign paperwork that we would get 100.00 dollars and never got it.2 weeks later the check engine light comes on and take to service and they want us to pay for it.And the GM Denis is the worst part says he will take care of it and never does.As of today we are calling the state about them having people sign papers saying they got 100.00 that they dont get and also about the poor service.Worst Dealership in Laramie run dont walk away!!!!!!!!

Unprofessional. I was shown and test drive a vehicle that was FILTHY! I made the appointment the day before and they didn’t even bother to wipe it down, let alone detail it. They don’t respect the customer at all. I couldn’t believe how disgusting it was. GMC should be embarrassed by this dealership.I will NEVER buy here and will tell everyone about my experience. Horrible!

The entire crew is very knowledgeable, very helpful, and always seem to be looking out for the customers best interest.

Donny and the team at Johnson Auto service, once again, provided a marvelous experience, from scheduling to diagnosing to high quality, timely repairs. Thanks! We are lucky to have you here in Laramie.

The team at Johnson Auto were extremely professional and knowledgeable. This was by far the best experience we have had purchasing a vehicle.

We had exceptional customer service Donny in the service department. We have already recommended this dealership to many of our family and friends that live in Casper. The customer service makes the 150 mile drive worthwhile.

Luke and Jason they were amazing and helped me get into a truck that Ive always wanted

Great experience, awesome staff, and Donny was not only professional, but it is obvious he cares about what he does and ensuring that customers are treated as family!

Johnson Auto of Laramie’s customer service for the win! They went over and beyond the call of duty remedying a newly discovered issue of a missing lug nut key on my pre-owned vehicle purchase from this summer. They were able to get my vehicle in right away, provide me with a new locking lug kit, remove the old locking lugs, and rotated my tires all free of charge. A huge thank you to all the staff of Johnson Auto of Laramie for your stellar work today.

Thanks Donnie for all the help I will make sure to come back anytime Im in town also tell your mechanic thanks for staying late really appreciate it!!!

Extremely helpful staff and prompt service makes oils change service a breeze.

Johnson Auto of Laramie was excellent. I took them my 98 Jeep Cherokee to replace the rear oil seal and oil pan gasket. They had it looked at within hours and had me back in my vehicle while parts were on order instead of just keeping it a whole week. They had it back in the shop as scheduled the next Friday and repairs would have been done that day excepting some unforeseen circumstances. They communicated with me asap and even though my vehicle took a little longer they took care of me and had it back to me the next business day. Now its running like a champ. Thank you Johnson Auto of Laramie I will be bringing the ole Jeep back again for sure.

On time and nice people.

10/10 recommend Johnson’s Auto of Laramie!

This was to easy.

Parts and services is spectacular. They’re always available and do excellent work!

Would give 0 if I could. Brought my car in to service a second time, I told them they should check the bolts on my sway bars because I dont think they tightened them and they are loose, they called me telling me something completely different was wrong. While I was at work yesterday, I lifted my car and checked to see if they where loose, sure enough I was right. Never going there again, would not recommend there service whatsoever. There mechanics are clueless and its sad a tire tech knows more.

They were we quick and efficient in getting my car serviced at the time agreed upon. I did think the prices for new windshield wipers was a bit inflated.

Everyone was friendly and professional. A pleasant experience..

Professional and true to word of they go out if their way to provide exceptional service. Repaired rodent damage to wires, quickly and efficiently. Stayed open past closing hours until I arrived in town to pick up my truck.

Johnson has always been great people to deal with. Their service department has been top notch and very good to me.

Determined serious engine work needed. Wanted to trade in and dealer tried to steal jeep. The dealership showed it’s true colors. It’s not a business that treats you like family. It is a dealership that is looking at only selling you a vehicle making the most profit then forgetting you as a customer. Will not buy again from them.

It was the most pleasant, stress free car buying experience I have ever had!!!

Our family was on the way home from Yellowstone and we broke down in Laramie, we didn’t have a whole lot of extra time for our trip home because we needed to be back to work Monday. We thought one of us would have to stay behind and the other take our little guy, my teenage cousin, and the camper home in a rental truck. They were extremely busy, but Jasen said he would do everything in his power to get us back on the road quickly. Barely two hours later we were good to go. Johnson Auto of Laramie has great service, but more importantly compassionate employees! We owe them so much more than gratitude!

Fun, professional, timely & covered by warranty! What more could a customer desire?

Would give ten stars if I could. Stopped by the service department with my older Jeep which had broken down on my way across the country. Even though they were extremely busy, they very generously managed to slot me in during a little bit of down time and I was back on the road in a couple of hours. Big thanks to Jasen and his colleagues. Wonderful people, great service.

Service department told me the wrong date, so when I drove 120 miles up on my one day off, they did not perform the service. I asked them to purchase the parts so I could self perform the work, and was told that they had not even ordered the parts. I asked them to do so, and when I came in to pick them up they had ordered half the necessary quantity because they cant tell the difference between EACH and PAIR.Long story short, they cant even manage to order parts or schedule appointments. After wasting two different days I gave up on them. Theyre pathetic.

Fast, easy and friendly! Jason and Kaden are the best!Thanks guys!

Thank you Luke for all of your help and time buying our Yukon. We love it and are so glad that we made this purchase with you. We had bad experiences at other dealerships but had a great experience here.

The new management has really turned this place around. The salesman Vince I highly recommend. Even after the sale he will been over backwards to help you. He treats you like he sold the vehicle to his best friend. Ryan in service is amazing as well. He will do everything he can to get your cost down as low as possible. This is a great dealership.

Our Jeep broke down travelling through Wyoming on Sunday night. We had it towed to Johnson Auto Monday morning. Even though they were completely booked out for a couple of days Ryan and Chris looked at it right away and had it repaired by noon. Great service! If I lived in Laramie I would send all my business their way.

I ALWAYS receive such wonderful service ! Jasen and his crew are the best! They always notify me of any service my vehicle may need in the future with no pressure. I appreciate that ! Definitely a great service dept and technicians !!

Donnie was very helpful and able to get me in the same day for my brakes since they had gone out and got it done in a good amount of time.

Had a good experience good work

The Service Dept. @ Johnson Auto Center in Laramie, Wy, are a group of knowledgeable Car People, lead by Jasen, one of the NICEST and MOST HONEST PEEP IN THE BUSINESS. Appreciate your service. M Kottenstette

Very friendly! We got a great deal on an extremely low mileage durango. No pressure and worked with us to make a deal happen. I would highly recommend them to anyone.

Great service and a good selection. Ask for Luke.

Tara, Luke, and Steve went above and beyond working with me on a trade in, and, in the process changed my preconceived notions that Dealerships arent honest or worth doing business with. Im very pleased and will be recommending folks to take the drive up Laramie. Thanks guys!