Seems to be the best choice for cable services if your in their area. I find the bundle pricey & havent really compared it cuz I dont need cable or phone....I just need the web, which is sufficient for me.....Great, fast service folk....usually arrive the next day.

Not that helpful!was trying to get a plan that I could afford and salesman was very quiet.

Carrie was very professional and extremely helpful. She was very easy to talk to and explained everything in a way that was easy to understand. I really appreciated her patience with me!!!

Place was fine, they dealt with me courteously enough and I appreciate them. My only complaint isnt even on the store, its from the folks over the phone. They knew I was trying to set up the EBB and wasted my time trying to sell me something that the EBB wasnt compatible with, that feels shady.

I received a very pleasant and promt greeting. The young lady that took care of me was efficient and gave me awesome customer service.

They were so nice and very helpful my experience was so wonderful it made my day knowing they cared about helping me and getting me the best service I needed

We reached out to Comporium because our internet had been slower than normal. A tech came out quickly and replaced the router with a brand new one and now our download speeds are 5X what they were. The tech, whos name was Rick, was friendly and answered all my questions. He took his shoes off when he entered and worked very quickly. This was the same tech who installed our service when we moved here a couple of years ago, so its good to see that Comporium has good employee retention.

I switched from cable too fire tv stick, setting it up was very aggravating, phone technician was very nice and patient with me, but if you have any issues Comporium does not send technician out in person all issues are over the phone, I had so much trouble with cable for Seven months my volume would drop and tv picture would scramble for three to four hours each day, and they was not able to solve this problem, after I switched too the fire stick very poor tv reception, picture has poor color and looks terrible, I am so very disappointed, on a scale of one to five my score would be 0 if they had that number, I am so very disappointed with Comporium.

Employee was friendly and very knowledgeable about the phone I purchased. She explained the trade-in of my older phone and the dollar amount that I would be charged towards my monthly bill. She also asked if I needed any other items, such as a phone case, without pushing a more expensive one. I would definitely recommend the Stonecrest location.

Visited store to cancel my TV service. Although I was on hold on the phone for almost an hour when I called in, when I finally gave up and drove there I was able to get it done within five minutes. Didnt ask any questions, didnt try to upsell or cross sell me.

My experience was good. I got what i came in to order that day and from beginning to end everything went smooth and was explained in full detail to me.

Carrie was very helpful and professional during my visit to this location!

I went to pay my bill yesterday and was told I can get a reduced rate with auto pay. Of course I jumped on it. What a great surprise. The salesperson was great.

Carrie was friendly and very helpful with the issue at hand .

We recently moved to an area out of Comporiums service area. They made it easy for us to terminate our service. That is appreciated.

I received the correct information and directions with one call.

Answered all my questions about streaming TV service, provided a demonstration of how it works, and set up an appointment for installation. Very professional.

As a 5 year customer, I am very unhappy with your service. I have not upgraded, I have never had a disconnection, yet now I am paying double what I stared just 4 or 5 years ago. You do not care about your customers at all. I may have considered an upgrade had you not kept raising my price without one. I wish I could give this 0 stars. If you have any other option, do not go with Comporium!

Been a long time customer almost 20 years and keep hoping for another service provider in the area. They are way over priced and the internet service is lacking. You get no where close to the speeds they advertise and the service constantly goes up and down.

They need to increase the upload speed the download speed means nothing if you can’t upload it as fast as you can download it please help with latency and upload speed I have been a customer for 5 years and I am tired of it

These ppl are scammers would never use them again

Its ok I guess, but they just have this area on lockdown from other companies that offer better services for lower rates coming in which is not fair to the community.

I hope that my encounter with Comporium will help to improve the customer services to others. Comporium monopolize Lancaster not allowing any other company to come in and are quite expensive. When this was addressed to an associate she recommended dish or direct. Was informed that they would start using streaming, I believe, customers would receive one fire stick but if you had/ needed more than 1, another could be purchased for $50.00 each. Firestickes were being sold in various stores for less than $20.00. Had an encounter with a young white associate that was quite rude, I did not feel that he wanted to be bothered since he was in an area conversing with other associates that did not acknowledge me either. On the up side there was one Africian American that was very attentive and helpful. I really dreaded going in if she was not there.

Love comporium and thier services

Friendly service,but will not help customers to receive deals or promotions unless customer asks,then really dont apply themselves to help,comporium is very very expensive,and living in apt building in Lancaster there are no other options for internet or TV,its a terrible situation for me

I love the wifi it is really good but the download speed is so bad I only get 5 mps of download if not that wish there was a way to get better download speed

Teresa in the Lancaster office was very helpful I had to go in several times and she was very nice!

Excellent service. Thank you

Dennis had a hard time finding box to turn it on.took 2 hrs. But he did find it it was on the comporium substation property. That was after someone came out to help him

Raised price by 30 bucks with no notice. Cancelled services still have to pay for a month then hope to get credit back. Must be nice being the only game in town.

Got the TV + internet bundle. Got a quote for 155$. Bill comes, 191$....shady company thats not upfront. If you can, I suggest spectrum.

Teri Ramsey handled my issue promptly. Thank you Teri for your help.

Staff was very good to work with ... understood why we had to cancel the TV cable service. Comporium was going to raise our current contract from $144 a month to $ 190 a month ... because were being treated extra special with a promotion the prior year. Now it was time to pay up when the contract expired !!! This incudes an internet/TV bundle. So we canceled the TV and kept the internet service, since Comporium has a monopoly in the area with internet service. And, of course it is waaaay overpriced at $ 70..00 per month, when competing services in other areas charge $39.00 for a higher Mbps ... So we installed an HD antenna(works great) and kept the overpriced internet service ... since we have no other options in the Fort Mill area. Again, the staff was efficient and professional and understood our common sense course of action.

Comporium is great as of me being a loyal customer of 25years

Really nice sales lady very courtesy and professional.

They do not care about their customers, and constantly raise the price for long term customers. If there was anywhere else to go I would!

Just try to get someone in customer service to help me decide what plan is best for me because the quality goes down but the price continues to go up. Most expensive Ive ever had and the worst customer service Ive ever experience. I heard her texting while I was trying to speak to her because I noticed she seemed like she didnt care. She said she wasnt and then I heard the noise you hear when you get a text. Total waste of time. Very bad company. They dont really want to help you just take you money and give you the cheapest experience at the most expensive price.

Very helpful and friendly

Overpriced, price goes up for no reason. Won’t be able to compete with stream service’s

Friendly, professional and helpful

Very cordial. She was a good salesperson. The original new bill was 237 and change. She got it down to 213 and change (plus tax). Not much real difference, but it feels better. The internet is quicker. I do wish the audio and visual glitches would be fixed.

Not so friendly staff

Raised TV prices to $175 plus internet charges... so we quit

Savannah and I (Wendy Seegars) came into the store to put our service into my name, my husband and Savannahs father, was killed in an auto accident September 5, 2020 so I needed to put the service in my name. I was told the switch was fine and walked out. The next morning I had NO internet and a job to go to at 8:30am. A Ms Starnes, went over and beyond, to get my service back on by lunchtime. The gentleman at the Hwy.9 location had not completed my order is what I was told was the problem. So, I was not really pleased with no internet, but thank you Ms. Starnes for expediting the process of getting the problem fixed.

Incompetent tech that came out to fix my internet made it worse. He not only didnt know what he was doing and had to be walked through it all over the phone by someone else. Even then he failed to set up my static IP, that I pay extra for, and upon calling back because my internet speeds are slower than dial up I find out he used the wrong hardware. So now another tech is coming out to fix this techs screw up. If we had any other option for internet, I would change in a heartbeat. Comporium is the worst ISP I have ever dealt with.

This review is not based on my most recent visit but on the reason for the visit. I moved and turned in my modem to this store back in early Sept. however there was no record of this and I was being billed for the old address and the new address. Even though all payments were current and my current bill for the old address is due on 11/22 and the new address is on auto bill which comporium acknowledged in a letter dated 9/23 my service, without any notification, was shut off on 11/4 and was told I would have to pay a $35.00 reconnect fee. When I went to the store the lady said there was no record of my turning in my modem but when I mentioned that she was the one who accepted she finally agreed there was a problem and assured me that I would get a credit. This confusion could have easily been avoided by better communication from you to me

I bought my home four years ago and the only internet available through them was low end DSL. I got it anyway and never even got the minimum speed they said I would. After a few months I receive a letter in the mail saying they they are sorry for the poor service in my area and I can cancel with now termination fee but they were working on getting high speed internet in our area soon. I now have an AT&T 4G box for my internet because even after 4 years still nothing in my location. Even though 1.5 miles in any direction from my house and there is cable internet. But they are working on it...

Amazing group of people at this location! Syd and Josh were very helpful. They had an escalation in the location while I was in there and all 4 employees did a great job trying to de-escalate the issue. Very professional!

I was having issues with my internet staying connected... They gave me a new modem box and it did the trick.. I have not had any issues with my service dropping my connection anymore thank u so much 😊 very happy 😃 customer...

Brandon helped me with a couple of things and answered some questions. He was very knowledgeable and helpful. I was very happy for the help and suggestions! Thank you

Just moved to SC and went to this office to secure Cable and Internet service. Met with Chris Berry who carefully and completely explained our options, costs and scheduling time tables. He could not have been more courteous, helpful, knowledgeable, or professional. We look forward to a long standing relationship with Comporium..

This was my most pleasant experience with Comporium. I needed to put a move order in on my account and make some changes and Chris was professional, efficient and quick. I will deal with this location for any future Comporium issues.

Expensive....I would rather have cable.......FU

I’ve only had service less than a year and what started at 129.99 for 12 months was changed without my knowledge and price went up every other month! With it ending at 200.00! I returned my box for cancellation! Lancaster county needs another cable service! Also, I’ve had to have 4 different boxes since start up! All bad boxes! 👎🏼👎🏼👎🏼👎🏼

Very efficient. In and out quickly.

I went in today to exchange my remote control and the customer service people are all standing up behind their desks..I dont know who came up with this idea but it seemed very impersonal, you have to stand at the door to wait your turn as if they want to rush and get you out of there...I will bet who came up with this idea went back in their little office and sat down. Please give those employees some chairs And redesign that place to make customers feel more welcome. I would have given one star but Teresa was very nice. Oh please please add a drive thru.

Absolutely the worst experience of any cable provider I have ever dealt with. Only wish there were a 0 star option.

Tommy did great job getting my cable moved for me today. Was very nice and polite. Great customer service skills.

We’ve had 3 different cable companies in last 10 yrs (Comcast, Time Warner (Spectrum) and Comporium). Comporium is easily the best. They’re customer service is strong and the people we’ve dealt with at the Tega Cay office have been straightforward and helpful. We’ve had virtually no downtime in any of the services they provide us since we switched to them 4 years ago. No service company is perfect, but we have been pleasantly surprised by Comporium.

Excellent Customer Service.

Your streaming cable is pricey and you done a price hike

Sydni was awesome - very pleasant and upbeat for a Monday morning, and she took care of my customer service issues timely and with a smile! I think she deserves a bonus!

Jessica was awesome. Filled our needs and went above and beyond to help us get exactly what we wanted. after the system Installed the only gripes i have is the installer didnt leave a sign. Guess Ill go get one lol.

The store rep was very helpful and exchanged my router for another readily. It turns out the Arris router/modem was not the problem and tech support was able to help me identify and fix my internet connection problem, even though it was not on Comporiums end. I very much appreciate Shannons patience and knowledge. Great service.

They were helpful, but i was cancelling my cable service. I enjoyed cable, but once the bill exceeded $225 I had to call it quits. I am using streaming service now. Dont like it as much but saving $125 a month, I can adjust.

Walked into the store, and within maybe 3 minutes was with a representative. Diana was very helpful with what we wanted done. Very good experience.

The service was so fast and my customer service rep was kind and friendly.

Not the store but as a whole I believe I could have been treated better. For the last past 6 months Ive been paying for a service while using a old outdated modem box for my wifi. No one mentioned this to me this whole entire time. They sure do show thier arrogance towards their customers in a way that they make you feel as if you need them more than they need your business.

Comporium is the only cable/internet service is the area. The service is pretty good, but Id like to have a choice of carriers. The prices and service could vary.

If I could give -stars, I would. Since I live in this town, there is nothing else to choose from so there it is. Customer service is awful. To even find a phone number you have to go through a million rabbit holes. After installation, I found out that you have to have a box I order to get a channel guide. Of course this is extra. To get a basic channel guide, you have to pay extra. That is utterly ridiculous. Oh in order to get service set up, you must wait at least a month. Oh I was on hold for over an hour to then have a rep tell me that they can’t fit me in for a month. Just sad.

Recently activated internet service in an area they offer fiber and thrilled with the speeds and service I received. Customer service could improve but name one provider that couldnt. For the money there isnt a better option. Performance well exceeds their advertised rates.

The associate was friendly and helpful.

Everything about it is bad

Jessica was very helpful with everything from the info on service I wanted to making the visit comfortable...

Office staff is great

Great in store experience at Comporium in Tega Cay. I had to exchange my modem and it was quick and easy. The staff was friendly and knowledgable.

Terrible company. We recently moved to a new home and contacted them for internet. They wanted $4000 upfront along with a 3 year contract for the construction fee to run cable to our house. I have never heard of any other company doing this. Insane!!

Ive been on HD for over 45 minutes waiting for a tech bad customer service just terrible

Excellent Positive attitude and willing to help;.Had a nice experience.,Thank you.!!

First year price was attractive and cable TV was superior to my previous supplier but WOW first bill out of contract was 110% higher

Comporium is a terrible company, I would never use them again. Every 6 months they jack your bill up an additional $5-10. I have to call and renegotiate my bill everytime. They do not offer any reasonable packages, what once was a $90 bill for basic plus cable-roughly 200 channels and basic Internet is now $155. Its highway robbery. Their staff is rude and irrational. This company is a monopoly in most places and they know it. They would not survive one day of competition in a large city. Comporium is the worst-youve been warned! Stay away!

The data aloud for cable modem even on elite package is so small, but when you request a bigger package, of course they dont offer it in our area. They are more worried about providing fiber to the new neighborhoods an forget the loyal an original customers from the start! Without the original customers the company wouldnt be where it is. Thank goodness TWC will be here soon. They will be more than willing to provide updated stuff for old neighborhoods!

Came in to replace a DVR box. Experience was wonderful. My associate was extremely pleasant and courteous. Replaced both of my DVR boxes. Great experience.

Always having internet issues. We pay too much money to experience these many problems. By the way, they don’t let you know when your internet box needs upgrading. Went 2 months having internet issues before they said it was the box. You would think with all the money people pay, they could at least tell you it needs upgrading. We need a new cable and internet provider in and around Lancaster.

Have been with Comporium for almost 3 years and have had multiple problems. Our connection is consistently terrible. I called and talked to their tech support and was told that I would need to change the location of our modem/router and there would be a $50 fee to come out and do it for us. They said it could possibly be our equipment as well. My other problem is they are constantly raising their prices. The last time I spoke with them about this and told them I was going to leave them for AT&T they agreed to give me $42.95 for life (as long as I chose to stay with them). My rate went up AGAIN. I just called and spoke with Rachel and she said they would have my phone call records pulled (which I suggested) and would call me back. According to their printed records, they offered me that deal as a promotion for 6 months. For the coverage I get with Comporium, I would rather pay ATT $19.95 and get the same coverage. I miss Time Warner Cable...they were hands down so much better!

Sydni helped me out with several issues I was having with our account.Sydni explained all my options to me. One of my issues had to be researched. She called me later that afternoon with the resolution.I really appreciate Sydnis help. Comporium is lucky to have Syndi on their team!

Good communication they didnt let customers know about the new location until you step in the old place, other than thay happy with the customer service, a little not satisfied with comporiums internet service too slow and I am paying $65 monthly

Comporium is so expensive. The charge for services is asking way to much. The employees are great and the service is ok but not great. Right now I dont have much of a choice but to keep it. Need to lower prices. Everyone else the prices are awesome except for Time Warner they expensive to. You charge way to much for services. Do something about it.

The “responses from the owner” are a con job. I just tried calling and was on hold for an hour. They have horrible customer service and will not accommodate you.This company has seriously gone down hill lately. They’ll randomly take internet down for “routine maintenance” (at least that’s what they call it, and sometimes it’s down for days, often with large areas unserviced. A couple hours I could understand, but days? I’ve never had internet service with anyone else go out for that long. And the worst part is, they don’t even acknowledge it, and they have super high prices for the service that doesn’t work. If customers call they don’t answer the phone, or if they do you get some sassy person that tells you there’s nothing you can do but wait... For days!People run their businesses, security systems, sometimes health assisted devices via internet, and to leave all this down for days is just unacceptable.This sort of lazy management is what happens when you don’t have competition in the area. Hopefully somebody else comes in the area soon.

I totally agree that Comporium Service is horrible. My husband ask every day, “ Can we not get a different internet provider“?The answer “No”, they are the only one that provide service in our area. And like some said below, you call them to come out and they always making up excuses, or want you to bump up your plan to pay more money.Just like phone companies that’s merging and consolidating, and those retailers in the mall that’s closing and going out of business, just know you are not here forever.Technology is advancing by the day.Just know that 1,2 they are coming for you😂Again you guys are horrible, I couldn’t even wirk for you guys knowing how you con people out of money.

Great service & always on time if you need tech services

It’s difficult to run a business when I have no Internet service. This is the second morning this week alone, and it’s only Wednesday. On top of that, I can’t even report the outage until 9 AM because no one is working.

My Experience with Comporium on my last visit was Super Thanks To Ms. Pamela RobertsThanks Again Ms. Roberts

The manager here is the rudest lady if you want to call her that I ever meet. If I can give her 0 stars I would.

We learned more by visiting the store than by shopping online or by speaking with a rep on the phone. We didnt realize that there was no contract and that we could modify our services at anytime.

Pleasant atmosphere, fast and reliable service.

Nice clean store, professional but not very friendly

The link I had on the card I was given did not work. Not a good start if you want a review. Then I was given this link and had to search for the area in which one posts a review. Again, not a good beginning.Re the service I experienced today: Steven Gregory (010053) did a great job of hooking up all the items. He experienced a few bumps, none of which were his doing but was professional and extremely pleasant. He was exceptional in getting my pc hooked up so I could get back to work. You are fortunate to have him in your employ!

A few things have disappointed me with our local branch, first no drive through. Elderly people and those, like me with disabilities cant/ dont always feel well or strong enough to walk in. Secondly I was treated very rudely when I came in to turn my land line off. If I had been treated differently I probably would have kept the land line. And of course I could not understand why my bill was so high without cable and only internet and WiFi. Its been a long journey but its now over.

BJ was awesome he did an excellent job installing the internet today