user
Subaru Antelope Valley
43226 Drivers Way, Lancaster, CA 93534, United States
Appearance
Subaru Antelope Valley
Comments
Ju
Review β„–1

Had such a positive experience at Subaru today! We were attended to right away.We were attended to by Nathan, he was so informed and did such a good job letting us know about all the features and specs about the vehicle we were interested in. He and his manager helped get us to a spot where we could purchase our dream car. Thank you to the Subaru Lancaster team 😊I appreciated our experience today

Sa
Review β„–2

We had a great experience with Brandon and Wes at Subaru AV! He showed us a range of options and was very informative. We ended up in the PERFECT outback and we couldn’t be more excited! Car shopping was a breeze here and we will absolutely be back next time we need a car. Highly recommend this dealership and their amazing staff. They went above and beyond to make the right car the right price!

Ri
Review β„–3

The staff here is kool

Me
Review β„–4

Service is so much worse than before. I went there for an oil change, explicitly said I dont need tire rotation. They did the tire rotation without my approval anyways, broke the wheel stud and refused to cover the replacement.

Sh
Review β„–5

What a positive dealership without pressure that comes with car buying. Nathan was awesome in helping us with our needs. We will definitely be sending friends and family here for their car buying needs. We will be repeat customers.

Ax
Review β„–6

I was looking at a few WRXs for about 15 to 20 minutes and did not get approached by a single sales rep. Two of them stepped out and looked right at me but seemed like they were going to break. Which is fine and all but they didnt bother getting someone to help me. I do not recommend this place to anybody. Their loss!

Ad
Review β„–7

So I bought a third row seat cover for my ascent that I couldn’t put on for love of God!I went to Subaru to get some β€œHow-to” instruction they might have in their system that they can print out for me, but the chap (Rob) in service was more than helpful and just put it for me in 105 heat at no cost

Ty
Review β„–8

Text updates and online payment are nice.

Jo
Review β„–9

Plenty of cars at this dealership. If you ever need a car these multiple dealerships will help you find the perfect car

Za
Review β„–10

So on Friday may 27th 2021 I went to the dealership just to look at maybe getting a new car. I test drove a new 2021 Subaru STI, I was being helped by a very sweet and nice young lady named Lauren. She was very knowledgeable and very helpful while she was explained what all the features on the car did. When it came time to try to get numbers put together, I was introduced to a young man named Pedro. Super awesome dude he was working with me from the start and did everything he could to get me into my dream car (it worked). Hands down the best customer care, service, and super friendly staffed that maybe me feel important. 10/10 would highly recommend to a family/friends for anyone interested in a Subaru.

Ne
Review β„–11

Lilian was courteous and professional. I am very satisfied with the sevice me and my carwere given.

Ry
Review β„–12

Pedro and jerson helped me get into a 2021 wrx and were super helpful in the process as well as helped me learn stick in one night to allow me to drive it off the lot. 10/10 experience definitely would recommend them to anyone looking to get a subaru in the future.

Вя
Review β„–13

Before changing your car for trade in with this dealership, be sure to check the cost of your car at other dealerships. They will give an underestimated value of your car and try to deceive you by inventing damage and malfunctions that do not exist. For example Carmax gave me 12k and this Subaru gave me only 6k and sales manager tried to cheat me, saying that all 4 wheels of my car are worn out evenly, not because I drove 50 thousand miles on the same wheels, but because of the damage inside the car. You should be stupid as a donkey to believe it. Don’t let them fool you!

Ge
Review β„–14

I wanted to order a 2022 Outback, but they would not sell me a car without taking off a large markup. The fake markup was on a paint and interior protector they wanted to charge me over $1000.00 and told me if I did not get this protection they would not sell me the car. I told them I was on my way to get my deposit back. I have an outback on order from Ventura Subaru with no upside are extras. Thank you Jim from Ventura Subaru.

Kr
Review β„–15

Polite, helpful, and not pushy. I am thoroughly pleased with their service!

Ra
Review β„–16

I had a worst experience with them buying a used Mazda . First of all they replied late, then when we finally agreed on a price their manager john promised to deliver the vehicle to me next day and asked me to go through everything via phone call, I gave all of my info including Insured the vehicle they asked me to, I did everything when all of sudden they texted me that the vehicle has already been sold to someone else with cash in hand waiting . I mean seriously ? I couldnt go there, just because the dealership was like 85 miles away and as per their website they promise to deliver the vehicle to you . The vehicle was promised to be sold to me but they sold to someone else in the very last minute to get rid of hassle to deliver . They dont keep their promises, they are selfish, dont fall for their fake customer service and promises .They also ran my credit score without my permission, they cheated.

Ju
Review β„–17

I met with pedro and he went over the features and benefits of the crosstrek. I then set up an appointment to bring my wife to see the vehicle as well. Throughout the buying process pedro was professional and informative. He used sales techniques that were appropriate and helped us feel comfortable during the process. I then met the sales manager Wes, he was polite and provided me with a great payment plan that worked for our budget. While we were buying our vehicle someone had bought the one we had driven already. The color we wanted was not on the lot. Wes made sure to have us our crosstrek before end of business day all the way from Glendale!! The team at Lancaster Subaru made it happend! This was definitely the most stress and hassle free experience we have ever had buying a car. I highly reccomend checking them out!

Bi
Review β„–18

Very professional, and designed for repeat business. That means they treat you right.

Ad
Review β„–19

Excellent service. I called for an appointment a day prior and they were able to get me on the schedule for a 30000 inspection. This means a lot to me since I live almost two hours from the nearest Subaru dealership. Their service was also speedy and friendly staff.

Ma
Review β„–20

High praise for Bryan Torres; his patience, honesty, no pressure, no gimmick, available attitude makes him a great sales guy. My wife and I knew we wanted a Subaru but not sure which model, Bryan spent the time over several visits as we researched what we wanted and tried out different vehicles helping us come to a perfect car for us. He even found the rare color/option combo we wanted.Bryan, Wes and Adam stayed extra late to ensure I had all my questions answered when it came to negotiations.Bryan spent quality time to ensure I knew all the features of the car and how to use them, and has been available for questions when I forgot how something worked.I will send anyone interested in a car to this dealership, and tell them that Bryan will give them the best treatment.

Ag
Review β„–21

Got our first ever brand new car from them. You can never go wrong working with these people. They will help you in every way they can and not just a typical salesman. Loved our new outback! Special thanks to Mike and Bryan! Awesome people!After 7 months we went back yesterday to get my husbands brand new Wrx. We became loyal to Subaru not just because of the dependability of the brand but also because this dealership has great and helpful people. Bryan was just beyond amazing. Such so patient even when it took us more than 2 months to decide which car to get. We test drove 4 cars on 4 different occasions and he never complain a bit. He just wants you to be happy and satisfied with your choice. On the purchase day itself, we were thankful to have the managers so helpful as well. Gave us the best rate we can never get anywhere else. We just keep having the best experience on this dealership. Thank you so much guys!

He
Review β„–22

Best and car buying experience usually never go together. But this dealership and their staff is an exception. Shout out to sales rep Jeff and sales manager Wes! They have somehow removed the extreme pushiness and incessant pursuasion aspects from their business method to make it a very laid back, fun and not-in-your-face experience. It was so unexpected that I was expecting a catch any moment, but never happened. What was communicated verbally over phone, before I drove from an hour out, was exactly put on paper. Jeff is super knowledgeable, super polite, super respectful, and on top of his game. Got a scooby forester and super happy. Pricing negotiation with Wes was fair and not dragged, even for my trade in. Younes in financing was also very practical and only sold me a couple of protection items that made sense for me based on my area of living and work commute, and did not even make me go through the barage of packages that financiers try to push on you and leave you numb by the time you sign and leave. I drove off a happy customer and will definitely recommend buying from them. Cheers and thanks to the Subaru AV team especially Jeff and Wes.

Gr
Review β„–23

Great sales staff

Pa
Review β„–24

Helpful staff, but no cars available.

je
Review β„–25

This is my 2nd time working with Pedro on getting a Subaru. He listened to all of my needs and made sure we got the right car. He made the process very easy and explained every step to me before moving on. Recommended my sister to him. Great place to go!

Ga
Review β„–26

Gus in service is amazing. very helpful and always willing to help out. he keeps me updated every time I take my car in.

A
Review β„–27

One of the best car buying experiences Ive had. Noe was the salesman and he was really helpful, The car we purchased was a used GMC Terrain. It was priced right and they even took a little more off! Very happy with the car looks almost brand new and we saved a ton! Thanks again.

re
Review β„–28

Not busy, got job done fast

Vi
Review β„–29

Just a little too far since the Valencia dealership closed!

Su
Review β„–30

This is wonderful place to purchase a vehicle. Not only are Subaru cars excellent to own but the customer service is phenomenal. Ive been working with this particular dealership for 4 years and they still continue to surprise me. Jerry, Gus, and Brittany from the service department continually go out of their way to make sure everything goes smoothly. I really appreciate doing business with them. I wish more organizations were as customer oriented.

Ju
Review β„–31

This was my best experience buying a car. Im glad I went here, we got the car of our dreams at the most reasonable price. Good people, no pressure.

jo
Review β„–32

Just got a super good deal with this dealership. Wes and Brandon went above and beyond to help us out and get us a awesome deal...we appreciate it very much. Out of the many dealerships we have been to in the last few weeks Wes and Brandon were much morehmore and personable then all of them. Thanks again.

De
Review β„–33

They do not inspect the cars before selling you them! They swore to me it was inspected and it was not. I ended up paying tons of money to get my new car fixed cause they refused. Do not trust this company!

Lo
Review β„–34

Always helpful, professional and nice.

Ve
Review β„–35

Drove +8 hours round-trip to view a car I was hoping to purchase only to be turned back around because the keys could not be found. I made sure to call ahead of time and schedule an appointment prior to making the trip. I specified which car I was interested in and they ensured me itd be no problem, come on in. I was originally slated to view a separate car at a different location but cancelled those plans in hopes of purchasing the car of interest at this dealership, which I noticed had a fair amount of positive reviews. After being told the keys had been misplaced (only after making the trip there), I was given the choice to wait it out and see if they would turn up... I took a lunch, and returned a couple hours later only to have the guy I was dealing with, Jeff, text to tell me he had a family emergency and would be leaving for the remainder of the day- however, I found that because of a limit on employee scheduling due to covid, his daily shift had come to a close. Why he didnt mention his scheduling from the start knowing wed had an appointment is beyond me... Fortunately the second gentleman was much more proactive and thorough. UNFORTUNATELY, however, no keys could be produced and we ultimately had no choice but to go home. Now, my real issue is that its been 6 days now and I have not received a single phone call (or text, which the employee, Jeff, seemed fond enough of at the time). I was hoping for some kind of follow up... Not sure why no ones called to touch base since Id made it clear of my interest in making a purchase from the very start. I have now called back twice. Twice Ive been told Id receive an immediate call back, and still Ive heard nothing. What a total disregard for ones time. A very disappointing experience altogether.

Cl
Review β„–36

The employees are very helpful.Work and play we love our new car!

Jo
Review β„–37

Fast orderly service center. Called back with a precise list of issues with our car.

Da
Review β„–38

Jeff was my sellsman and he is awesome, ask for him if you want a genuine experience!

hy
Review β„–39

Nice service staff. Dealership and service department is clean.

Fr
Review β„–40

Service was ok, but their new computer system has the wrong car and name for me. The personnel were very nice.

Wa
Review β„–41

Fantastic service! Talk with Nathan.

Ma
Review β„–42

My boyfriend and I went to Subaru last night looking for a reliable, gas efficient, vehicle that has safety features for our family that was within our budget. With Lidia Humbles help she found us a vehicle that met all of our needs and wants. We want to thank Lidia and all the members of Subaru for all their help and making this process go smooth for us. After my boyfriend being a proud owner of a durable Subaru now I can say I am a proud owner of a Subaru as well. We are very pleased with the service we received and dealing with such a wonderful team. We look forward to doing more business with this company in years to come. Thank you guys for everything. We are more than happy!!!

Ti
Review β„–43

Our experience at Subaru Antelope Valley was better than a 5 star rating allows. Salesman Bryan Torres was fantastic. All staff contributed to our excellent purchase experience. Everything was clearly explained, options, costs, etc. Absolutely nothing was pushed on us, or hidden from us. We are very pleased. Thank you!

Jo
Review β„–44

Just bought my 2018 Subaru WRX with Scott Postel over the weekend. I gotta tell you, it was by far the most enjoyable car buying experience Ive ever had. Scott was super friendly, very knowledgeable and helpful like you wouldnt believe. He and the team there worked extremely hard to get me into my new car. I would recommend them to anyone and everyone looking for a new or used car! Thanks again to all of you at Subaru Antelope Valley and especially to Scott Postel. Love my new car!!

Sa
Review β„–45

Had my used Subaru Forester for 2 months, got lucky with a incredibly clean interior from the previous owner. I brought my car in at 10am Friday morning to be serviced for the Takata airbag recall for foresters, and was notified at 2pm the same day my car would be ready Monday, today. I picked the car up today at 4pm, and once inside noticed a fine layer of dirt on my dashboard, leaves and twigs on the floor in the back and front and on the seat and in the trunk. It seems like the window might have been left open while in their care. I took it to the carwash to get it taken care of two hours later and while vacuuming the car also found boot smudges on my front passenger siding and floor carpeting and vacuumed a live spider out from the rear seat. I have rubber floor mats, carpet floor mats, front and rear seat covers, and a trunk protector for my interior, so am definitely the type of person who likes to keep it clean. The service gentleman that checked me in and out was nice and efficient, the young man that helped me order a plastic replacement piece for my rear seat and cargo nets for the trunk was helpful, and the gentleman who take my call for the complaint I placed was sympathetic. Granted, my issue is not a critical one, but I do feel that I don’t want to leave my car there for service, especially for long periods of time, it felt to me that they weren’t very considerate with the car.

Ca
Review β„–46

Best service department ever

Pr
Review β„–47

Whoever the service advisor is who scheduled appointments needs to learn the Magnussen-Moss warranty act.I called about getting a quote for a transmission flush (not a drain and fill where they remove the pan and refill)The service advisor told me they dont flush and I said can get it done at a different shop and then he said Are they Subaru trained ?What difference does that make? You cant provide the service i asked for and there is a law that says you DO NOT have to take your car to the dealership to keep your warranty. Besides, I have 300,000 miles on my car. Thanks for nothing.

Om
Review β„–48

I had contacted several Subaru dealers online. I found AV to be very responsive and offer an excellent price. While still online shopping, I was given a lower price at a dealer far away. AV immediately offered to meet the price. About $1,100 savings below the discounted online price.My wife and I went in late in the afternoon and Moses and Brian took excellent care of us with great courtesy.There was no haggle - what we had previously agreed to was what was done. We were given top price for our trade. I even negotiated a discount on an extended warranty.The most surprising thing was the time that was taken by Brian, after all the paperwork and such was done, to familiarize us with the many safety and convenience features on the car. And, the dealership even gave a car safety kit - totally unexpected.We have NEVER had such a pleasant car-buying experience.

Je
Review β„–49

Just took bro-in-law there, followed him. He had an airbag recall on his 2014 subaru. Took in at 8am. Wasnt ready til after 4PM.

Th
Review β„–50

This place has been the best car buying experience I have ever had. First off I recommend speaking with Pedro as this guy really knows his stuff when it comes to Subaru’s. But honestly everyone that works there is awesome and best of all they were not trying to sell me stuff I didn’t need. This is my second Subaru purchase from this dealer and from now on will only shop here. Everyone from Sales, parts, service, and Finance were top notch. Smoothest and quickest transactions I have ever had. They continue to stay in contact even after the purchase in case you have any questions. I highly highly recommend this dealership if you are even thinking about buying a Subaru. If they do not have it in stock they will get it quick. Try this dealership before going elsewhere. You will not regret it.

Ji
Review β„–51

Great help did not need repairs only a fuse

Sh
Review β„–52

My experience at Subaru Antelope Valley was hands down the best car buying experience I have ever gone through. From the moment I walked in, they took care of me. My salesman, Pedro Meza is outstanding. I had extenuating and personal circumstances concerning my situation and he went above and beyond what was expected. They were able to get me into my dream car and made me feel like family. I have been telling everyone at work today about how great an experience I had. Highly recommended.

Er
Review β„–53

Horrible customer service with unrealistic numbers. The sales agents like playing cat and mouse games. Don’t be fooled by their tactics . They quoted me at 600$ Per month for a lease with 12,000 miles with 1000 $ down for a premium crostrex.

Vi
Review β„–54

Always a great time while Im there

Ge
Review β„–55

Great service staff & spacious showroom & lounge.

Th
Review β„–56

By far the best car buying experience that Ive ever had. Wes truly understood my needs and was able to work out a deal that was so good there was no way I couldnt buy. On the same note, Brandon was super courteous, answered all of my stupid questions, and did an incredible job showing me all of the features that my new Subaru has. These guys love what they do and believe in their product which makes all of the difference. AV Subaru is great place to go if you really want a pleasant car buying experience. They know their product(s) so well that they were able to let the car sell itself just by showing me all of the great features. No pressure, no hassle. The easiest 5 star rating that I have ever given. Ill be back!

Sp
Review β„–57

Usually dont leave a review just based on a test drive but Jeff is a 10/10. Very respectful of the customer. Thank you, Jeff! Well always keep you in mind.

Se
Review β„–58

Always get outstanding service!!

am
Review β„–59

Best dealership hand down. Works are always smiling with a positive attitude. The manager Brian was very polite helpful and amazing customer service. Definitely sticking with Subaru :)!!!!!

Ch
Review β„–60

If I could give 10 stars I would. Everyone I worked with at this dealership is extremely professional, relatable, and good people to work with. I had the pleasure of working with Joe and Scott for purchasing my Forester and they were knowledgeable on every aspect of the car and answered any question I had. Wes is an excellent manager and pays attention to the little things like remembering customers names (which was quite a feat since my husband and I came in a week ago prior to buying the car). If you are shopping Subaru, stop by this dealer and they will definitely take care of you.

L
Review β„–61

Ive always had a good experience at this dealership. Their parts department is top-notch.

Sa
Review β„–62

I started coming to this place for service on my Subaru two years ago. From that day, Elmer has always done everything in his power to provide excellent customer service. He takes the time to listen to my concerns and find solutions. He has gone the extra mile for me on a couple of occasions, making sure that vehicle issues are resolved - no putting band-aids on problems. He is the reason I keep coming back here.

Ca
Review β„–63

I did not see one salesman I was interested in see under car that was used but no one came out so I left there are cars everywhere

Po
Review β„–64

Great service staff. Responsive to questions and give you and accurate estimate of wait time. Shuttle will drive you home and pick you up. Coffee and tea while you wait and free WiFi.

G
Review β„–65

We call this dealer and go through the automated phone system. We finally get a service person. She answers service how can I help. We ask a simple question about service and she replies I honestly dont know. The next question is great. Would you like me to transfer you to someone who knows? Sorry well just go somewhere else.

me
Review β„–66

Very nice, professional and friendly staff- always greets me with a smile.πŸ‘

Te
Review β„–67

Brandon was wonderful from start to finish! I told him what I wanted and he beat the price of two other dealerships and Costco! Easiest car buying experience ever. Honest trade in offer for my car, no hidden agenda, fees, or additions to purchase. Very upfront and honest!

Da
Review β„–68

Need to be aware that your best interest is not shared with all that wprk here. Not told all that you should be told before signing. Just be careful who you deal with there.Management is the best people you can deal with.

Ja
Review β„–69

We purchased our first Subaru, Forrester, from Jordan, a sales representative at Lancaster, Ca Subaru. Subaru shines through Jordan who helped my wife and I, no pressure and met all of our needs. Jordan was helpful, courteous and professional. But the biggest thing was honesty. This guy was awesome. When youre spending this kind of money you want to make sure youre getting the right product. Jordan came through amazing person. Thank you Jordan, and thank you Lancaster Ca Subaru.

cy
Review β„–70

Great service and friendly i love that the facility is super clean and open

Ca
Review β„–71

I went all over the A.V looking for a good quality used vehicle and was greatly disappointed with my options and the service I was receiving. However, after contacting this Subaru dealership everything changed. Brandon Morgan went above and beyond to assist me in my search. He made everything super simple and, most importantly, got me an amazing deal on a great car.

Ur
Review β„–72

I went in to test drive the new Accent and the guy who helped me was was wonderful! No pressure to sell me a car and he gave me a brochure so I can look over all my options. I wasnt quite ready to purchase the car, but when I am I will definitely go back there.

fr
Review β„–73

Found them on here after driving from dealership to dealership, I live in Tehachapi. I called them on the phone they took more time with me than anyone and gave me a call back with payment figures. I took my vehicle in they work the numbers and I left with a brand new 2018 outback fully loaded. everything I asked for they did for me. The sales staff from the person who greeted me to the F&I guy. Amazing sales team. Thank you Antelope Valley Subaru.

Jo
Review β„–74

My buying experience was great from beginning to end! I would like to thank all the Staff involved, especially Pedro and Weswho made this possible. My Sales Associate Pedro was Awesome and I highly recommendthis place for your next vehicle purchase!

An
Review β„–75

Came in today to look at the WRXs without expecting to get much done, but Brandon was helpful from the get go. Didnt let me think my car was out of reach. Negotiations were quick and not stressful. These guys tried to get me the best deal they could and i genuinely feel like i got a great deal. Thank you to the guys at AV Subaru! will come back.

Cr
Review β„–76

I purchased multiple vehicles from Wes and Jerson and I couldnt be happier. They got me the exact cars I wanted and they were fast and efficient. The other dealers cant compare to these guys on price or customer service. They also helped me add more accessories I wanted and helped get the vehicles serviced. A+

ja
Review β„–77

The service was well done here. I felt that Lucy and Pedro had the best interest in mind with letting you know the options you have without forcing anything on you. I rejected the GAP insurance and i have experience other dealerships that would flip out by such an act. Overall, a well-done service done by the two. Lucy pulled me in and Pedro convinced me to make the sale. Great teamwork.

Lu
Review β„–78

Pedro helped me find a great car for a great price. He was very honest and clear with all of the car details and finance options. I am excited to drive my new Subaru WRX.

Be
Review β„–79

Pedro and Sales Manager Scott were amazing! Going to a dealership is sometimes nerve-wracking and scary, but they made the whole experience easy! It was our first brand-new car purchase and our first time trading in a car. Pedro and Scott worked with us and made it possible to get into our brand-new car!

Er
Review β„–80

Great people and good knowledge. Everything was awesome except they ended up putting water in my coolant reservoir. Will be personally draining the reservoir and checking the rest of my car. Making me doubt if my break pads were properly checked. Month ago they were at 6mm, now they are at 3mm???

Pa
Review β„–81

Today. Great service. I recommend this suburu dealer😍😍

Sa
Review β„–82

They made my car buying process comfortable and easy! From a first time buyer, it was awesome to get everything given to me in a straightforward and polite manner, with an upfront breakdown of costs, so you actually know what youre paying for. They really worked with me to get a great deal on a car that I love!

Xa
Review β„–83

Brandon did an excellent job at getting the deal that worked for me! I walked out with the car I wanted, with the terms I wanted, & paying a more than fair price for what I received. I am not only happy with my Subaru, but also very satisfied with the professionalism and care I have received so far from everyone at Subaru Antelope Valley.

Jo
Review β„–84

I walk past it on my lunch everyday, I havent been there but they wave everyday, thats nice.

El
Review β„–85

Honestly, my husband and I have purchased at least 20 vehicles over the last 30 years and I always dreaded the experience! However, when I was directed to Brandon he changed my mind about car buying and made our last purchase from 2 weeks ago the easiest transaction EVER! Forget the fact that we had already been to another dealership whose attitude was take it or leave it! Brandon was clear from the beginning that he wanted to help us get the exact car and price we wanted and he definitely exceeded our expectations. I have every intention of replacing 2 other vehicles in the near future and I plan on having Brandon from from Antelope Valley Subaru help me again. Thank you, Brandon for a job well done!

Da
Review β„–86

Arrived to check out the selection of vehicles and was introduced to a 2018 Imperaza, Pedro took his time. I loved the performance and the staff treated me well. I would encourage any Antelope Valley residents to visit Subaru and see what works for you.

Ka
Review β„–87

My daughter and I had amazing customer service at AV Subaru. We were greeted immediately by Ricardo, who offered us water, being it was so hot. He answered all our questions about the Crosstrek and when I called later in the week for a test drive, he had the car pulled out, air conditioner on, and ready to go when I arrived. Ricardo was very knowledgeable, polite, and professional to deal with it. After Ricardo found the exact car that I wanted, Wes was extremely helpful and patient in making my numbers work. I was very indecisive, as this was a big decision for me, but Wes and Ricardo were very understanding and never pushy. Wes worked the numbers several times for me, always with a smile on his face. Needless to say, I drove away in my new car feeling very good about my experience. Thanks Ricardo and Wes! You are very impressive!

Ar
Review β„–88

Lets just say that I drove 1.5 hrs. out of LA bypassing the closer Subaru dealership to go to the Lancaster Subaru to get my rear view mirror replaced. Ive always had the best and most courteous service here, and I was sad to leave it behind when I moved south. But I went ONCE to the closer Subaru place (that will go unnamed) and was shocked at how different it was. So not only am I driving 1.5 hours in each direction, but I also rented a hotel to stay overnight. This trip is costing me some money, but its worth it to me. I will point out that the cost of going out of my way has been defrayed by the Lancaster Subaru service people calling up the head office and asking if they could replace my mirror as a courtesy to me, even though my warranty is expired! Imagine that. No way would the other dealership have done that for me. So listen up, business people. It MATTERS how you treat your customers.

Ke
Review β„–89

Not only did they work around my schedule, but they were able to get me in the car I wanted, for the price I wanted. Everyone was incredibly nice and helpful, I wouldnt buy a car anywhere else! Erik and Wes are the best!

Le
Review β„–90

It was an awesome experience at the Lancaster Subaru Dealer with Pedro. He took the time on explaining the lease vs sale! Im very happy with my crosstrek Subaru. Best Customer Service and great environment!

Jo
Review β„–91

Spectacular customer service with the service dept.

Re
Review β„–92

This was the best experience I have every had! Pedro was awesome, had everything ready to go and really did everything he said he would. I am a very satisfied customer!! Thank you!!

Mi
Review β„–93

Fantastic experience and wonderful customer service. As a first time buyer, I felt completely at ease and at home. Great job, Brandon! Thank you so much!

Ma
Review β„–94

I went here to look for cars, for my fathers friend. I look at some wrx while, my father, looked at cars for his friend. This Subaru dealership had the best customer service I have ever seen! If you are considering a Subaru, I recommend Subaru Antelope Valley.

Ch
Review β„–95

Sales person seemed not to have time to sale me a car to the point he wouldnt even acknowledge my wife and I were in the showroom even after making eye contact and walking past us multiple times. We will now travel to Bakersfield to see about buying a car. I understand if he is busy with another customer but a Ill be right with you goes along ways.

Jo
Review β„–96

We came into Subaru to upgrade our Forester. Pedro and Wes did everything they could to take care of us. Were very happy with our new Crosstrek! Everything was fast and smooth. Pedro was very detailed with all of the information.

Ja
Review β„–97

Brandon was awesome to work with! I feel like I got a great deal without too much hassle and I love my new car. Very calm and easy buying experience!

Ma
Review β„–98

I wish what we set up online with a Chat person would Apply to when we go in person..Not increase an advertised Price because you utilize a trade in to apply as down payment..Sort of feels Like were being lied to just so we go in person..Id rather take care of everythingbefore we go in person so all that has to be done is pick up keys just so we dont have to deal with a sales person in person..Suburus are great cars but I would rather deal with upfront real costs not change in costs once we go in person

se
Review β„–99

BWe had the best car buying experiencen at AV Subaru... Bryan Torres and Wes helped us get the car we wanted. Excellent all around customer service and courtesy. Thank you Antelope Valley Subaru.

Ka
Review β„–100

Got my Subaru Outback serviced without an appointment done very quick and easy.

Information
78 Photos
100 Comments
4.4 Rating
  • Address:43226 Drivers Way, Lancaster, CA 93534, United States
  • Site:https://subaruantelopevalley.com/
  • Phone:+1 661-949-1535
Categories
  • Subaru dealer
  • Car dealer
Working hours
  • Monday:7AM–8PM
  • Tuesday:10AM–7PM
  • Wednesday:7AM–8PM
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:Closed
  • Sunday:7AM–8PM
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations