My vehicle was no longer running consistently and I needed a new one asap. Andrew at Faulkner Chevrolet was very easy to work with and helped us get into a beautiful new Traverse! A great experience!

Great sales and buying experience! Our sales representative Andrew was extremely helpful and very professional! We look forward to working with the entire team at Faulkner Chevrolet for our future needs!

Sales and service team at Faulkner Chevrolet delivered a top notch buying experience. I have purchased vehicles at other dealerships and worked at numerous dealerships, so knowing all that goes into the process of delivering a vehicle I have to say Faulkner Chevrolet did a flawless job of exceeding my expectations.

Greg, always happy and polite. He explains everything in detail what needs to be address with my suv. And I love the professionalism at this car dealership. I’ve never been so happy with purchasing a vehicle, due to the service and professionalism. Thanks guys for keeping me happy 😀

Very friendly and attentive staff. My experience was great. With the added in alignment check and a few dollars of the oil change, along with the friendliness of the staff, it was a good experience. Thank you

Well how do I start this off, in all honesty you guys did a wonderful job to getting my car back on its wheels (see what I did there), but I will say these guys sure know how to work on a car to make sure its good. In the future I’ll make sure to be financially ready before sending it to you guys. Yes I appreciate for you guys fixing my car which was done by you professional. I’m just glad she’s back and running great.

Just picked up a new 2021 Chevy Trax. 5 miles on the odometer

No phone call other than to tell me it wouldn’t be done on the day I scheduled it . All text messages otherwise . I wrote on the envelope while dropping it that other than the key fob and key anything else not covered under warranty I would do since I’m a technician. Upon receiving estimate found a 50 dollar dish fee . They did remove this but would have been nice to receive notice if that was the case . Finally when I went to pick it up the hours are supposed to be till 7 but are still at 5 from COVID days . Had to come back the next day after I had already ran over the night before . Mostly I was disappointed in the lack of actual human connection.

Everyone was friendly and welcoming. This was my 1st experience getting an oil change at a dealership. I asked if I could have my car back by 1 pm and it was done by 10 after dropping it off around 830.

Stay Away!! Received a call this morning about a truck I viewed on their website. We had a discussion, and I made an appointment for this afternoon to look at the truck. I made sure to verify that the truck and would be there since I will be driving 45 minutes to view the truck. I stayed in contact via text all the way up to my arrival only for them to tell me they sold the truck a few hours ago!!! Not only did you sell the truck from under me, you didn’t have the decency to tell me prior to wasting my evening.

When we purchased our vehicle from Faulkner, we were very satisfied, the guy that sold us the car was very nice and friendly. Then things changed when we began to get harassed by Nicholas B. We purchased the vehicle cash and I accidentally forgot to sign the check, so the payment did not go through. (I didn’t know it at the time) so Faulkner said they would look into it and never got back to me. Then, the absolute worst customer service experience ensued. It went from a simple misunderstanding to accusations of lack of money, felony theft and possession of a stolen vehicle. As soon as I was made aware that I had missed the signature, I got them a new check the same day. This is not how you treat people and this is not acceptable behavior. I will not be buying from Faulkner in the future and I recommend you avoid them as well until “Nick” at least receives some further training if he is going to continue his employment with Faulkner. He is an embarrassment to the brand and it’s reputation.

Dale does a great job keeping me informed of progress. He also checked to see if anything was covered under warranty to keep my cost appropriate.

They were fast, friendly, and done good amount of time. Always a good job

Met with the internet sales person. They were very kind. However, they said they would connect me with other sales people to make a list of the cars I wanted to look at because the cars I was interested in were at another location. Waited for about 15 minutes before the internet sales asked if I had been helped yet, they made a concerned face and said theyll see why I havent been seen yet. They returned and assured theyd help me in another moment. Well, I waited another 20 if not longer before leaving.

I ALWAYS RECEIVE OUTSTANDING SERVICE AND NEVER HESITATE TO TAKE MY VEHICLES TO FAULKNER FOR SERVICE.

Our sales person Joe was very friendly, professional and accommodating. He really took time to go over my options for purchasing the car and made sure I got all the discounts I qualified for. I really felt like he wanted me to have the best experience with my new vehicle. I really appreciate him taking the time to explain everything about the car and get me set up before I drove the car home. I really appreciate his attention to customer satisfaction.

Working with Josh made this purchase a very smooth transaction and especially considering I was making this purchase from over 300 miles away out of state. I would absolutely do business in the future with Josh and Faulkner Chevy. I would even go so far as to say, the transaction was smoother than dealing with some of the local dealerships here that are literally 5-10 mins from my house.-Red Ferrier

Very friendly and professional service. Great communication. Always feel like my car is in good hands.

I had an excellent experience at Faulkner Chevrolet. Everyone at the service center took care of all my needs and provided an exceptional experience. You have an awesome staff. Thank you for taking such great care of me during my visit.

Everything was great as usual, they serviced my car promptly!

I had no appointment, yet they diagnosed and corrected my vehicle issues immediately. Excellent service experience.

Andrew and Adam were both great to work with. Super friendly and careful in the process.

I appreciate the thorough work they do to make my vehicle safe.

The wait was relatively short and comfortable, and I think I got good value for the service I received.

This was my first time buying a vehicle and the team at Faulkner Chevrolet helped to make it a quick and easy process. All of the staff members I met were very nice. It was a pleasant experience.

Not only did they take care of what I made the appointment for they made time to fix a couple other things which I was very happy with.

Excellent Dale was great and explained everything. Great experience.

Always an excellent experience. Dale is always professional and helpful. We bought our two cars at Faulkner due to the excellent service provided for prior vehicles. Thank you.

I always have great experiences at Faulkner. Been coming for service for the last 2 years when I first moved to the area and will not go anywhere else.

Everyone was welcoming well mannered. Made me feel comfortable like I was top priority. Over all my experience was excellent.

I was greeted by a salesperson as soon as I entered the building. His name was Joey. He was very pleasant and knowledgeable on the Chevy Bolt I came to see. I test drove the car as long as I wanted and I liked it. Nice power, good handling, and just the right amount of options. The Sales Manager was straight forward with me (No B.S.).The car was already discounted greatly. So we negotiated the value of my trade and came to a fair value. I purchased the Bolt that night and they stayed an hour and a half after closing to finish the deal. I drove it home that night.

Good service we are happy with the new suv 2021 Joe help us a lot and have patience to make us understand everything clearly even we make a difficult time for him but we appreciate it all you did for us thanks Joe Bahling

It was a friendly environment, everything went well just as they explained to me thanks again for your service don rinier

It was great. Fast and not so pricey

I called Faulkner Chevrolet today because I was in desperate need for a rental vehicle. I had no luck securing a vehicle from multiple rental agencies, and on a whim, I called the dealership to see if there was anything they could do.I was put in contact with three people that absolutely did not need to help me, but they went above and beyond in trying to secure a vehicle for me. I am truly in awe of the generosity of their time, their kindness, and willingness to simply just help me in my time of need. I dont know their titles, but I want to say thank you to Chad, Dean and Eileen.This company was so incredible to come to my aide, I can only imagine the quality of service they give to their customers.

My grandson bought a used car there and 5 hours later the motor blew. I have to say the manager of the service department went above and beyond to make sure his car was fixed good as new! Made sure we had a loaner and all. They had the car taken to the Faulkner Subaru for the work to insure it was right. It was a pleasure to work with them! Good people!

VERY EFFICIENT AND CLEAN ENVIORNMENT. EXCELLENT COMMUNICATION ABOUT MY VEHICLES PROBLEM.

Excellent dealership great sales people clean

I bought my car at Faulkner 13 years ago and have always trusted Faulkner to take good care of her, which they have. I dont drive much so she has low mileage. Faulkner was great letting me use valet service due to me not wanting to go out during this pandemic. Thank you so very much.

The staff was professional, friendly, kept me informed throughout the vehicle inspection process. My wife and I will continue to use Faulkner Chevrolet for our vehicle upkeep.

Working with Josh was a dream! He made the entire experience so easy, he was helpful, and friendly. The showroom was clean, welcoming and all employees were observing covid rules.

I was amazed how quickly my car was taken care of when I did a drop off. Ive had poor experiences in the past and was delighted to have my car taken care of in an efficient manner. This was my first service with my current car and I will definitely return when it is due again.

Whatever you do, dont buy a car from this place. We bought a 2015 Tahoe in October 2020. We had a few things we wanted fixed and had paper signed stating this would be fixed. I took it back in a month after buying to get them fixed. #1 the heated seats didnt work. they informed me that they just didnt heat up as hot as other cars do... so I still have heated seats that do not function properly. #2 the liftgate was malfunctioning, sometimes it would open, sometimes it would not. They stated that they replaced the part that malfunctioned. A month later it stopped working again. I took it back in, they proceeded to try and charge me $700 because its a different part that is malfunctioning now. I took it to another garage to have it fixed and it was the SAME PART THAT FAULKNER CLAIMS THEY REPLACED. I tried to tell them this, and they wouldnt even return my calls or emails. Buyer beware, this place is only in it for the money.

This is the best experience that I have ever had. This was a very relaxed, no pressure purchase. The sales team was awesome to work with! Thank you Joey julius.

Very Friendly service. Got me right in. No issues whatsoever.

My wife took het old car here because a wire broke in steering column. I was out of town working and they charged her 700.00 dollars to fix the wire . I have done some investigating and found they used less than 20.00 worth of parts . This was during the worst of the pandemic granted. We are older people and I believe we were taken advantage of. Would not recommend to anyone.

When I lost what I thought was my only spare key,(which i found a few days later -_-) they were more than accommodating. They were gracious enough to have my car parked there for a few days (without charging me!) and when I was able to go inside and get a spare made, they were nothing but friendly. They even put air in my tires on the spot!Im in legit happy tears just thinking of their wonderful kindness towards myself and my situation.If Im in need of a new Chevy, I know where Im going!!

A year ago we called Faulkner with a new car emergency. We bought the car in Harrisburg, but Faulkner is close to home. They went above and beyond to service my vehicle. A year later, were in the market for another new car, of course, were buying from Faulkner.

Josh was very helpful and knowledgeable. Would highly recommend him to help you with purchasing a vehicle.

Very quick with assisting me! Extremely kind and professional employees. I was in and out for a Radio Programming appointment and complimentary car wash..

Was just planning on looking around and our salesperson (Joe Bahling). WAS GREAT ..Drove away in 2 hrs with a brand new 2021 Trail Blazer..

Reached out to the dealership via email and phone call about a used SUV that they had listed... on phone call the salesman stated that the vehicle was in service awaiting some parts, after a day or two was contacted by a manager. I asked could he please send me some additional pictures as there was only one picture of the vehicle online, I wanted to see the interior.. well after 3 days heard nothing back so I emailed again.. same Manager writes back that a customer has taken the vehicle on an extended test drive..he tells me that when its back the next day he will have someone send me additional pictures..Three days pass and still no pictures or reply, as I pass the dealership on my way to work, I see that the vehicle is still there. Poor customer service and no follow up with anyone from the dealership!.. As a local businessman I would Not recommend this dealership!..

THEY HAD EVERYTHING READY FOR US UPON ARRIVAL KNOWING THAT WE WERE DRIVING 2HOURS - HANDLED EVERYTHING FOR US SO THAT WE COULD LEAVE WITH NEW VEHICLE SAME DAY - FOUND US GREAT RATES - IT WAS A GREAT EXPERIENCE -

Everyone I worked with was helpful and friendly. It was the easiest, most pleasant car deal I have ever experienced.

I brought my car there for a recall and oil change. They suggested I get an alignment done so I did. When they gave me my car back it was pulling to the right, so I took it back. They had it for about another hour and when I got it back it was pulling to the left. So I am not happy.

When I park, I was getting the error that says something like Put car in park. Dean and his team took care of the problem I was having. They got me a convenient appointment and a shuttle back to my home. When I got the car back, it was fixed and they had washed it for me! It looks great. Faulkners staff is so easy to work with. I love my Chevy Volt and would definitely recommend buying from Faulkner!

Absolutely, highly recommend this dealership! Service Dept is very professional and attentive to your vehicle needs! Dale and Greg are phenomenal and are such a pleasure to work with!

Greg in the Service center quickly diagnosed my SUVs problem and cost analysis. When I decided to purchase a new Equinox, Joe Julius made this process as easy as possible for me. I appreciated his professionalism and how comfortable he made the buying process.

As we went to leave the car salesman proceeded to burp in my brothers and I face. Might be one of the most unprofessional things Ive ever seen. We could smell his lunch

Great team to work with when looking for a car.

Angie, Mario & staff are amazing.

Rich was awesome! Very laid back, answered all of our questions & didnt pressure us into buying. We had a great experience.

They ready and went right to work to take care of the car like always. You folks are great. Love taking the car there.

Joe Julius was extremely professional, respectful, polite, and helpful to guide us to exactly what we were hoping to find!

My Sales Representative, Andrew Krimmel was amazing and provided an outstanding level of customer service. Mario the Finance Manager was incredible as well. The entire team really took an interest in our car buying experience.

Great Place to buy a car. Didnt disappoint at any time. Process was made very easy by sales manager Joe Bahling. Dont believe any of the vad reviews. Great place and great people. They will definetily take care of your car needs.

Friendly, professional servive.Large, free parking lot with easy access.Handycap parking and access to public restrooms with handicap bathroom.Handycap access to building. Our salesperson was Rich Nelan. He was a great help in selecting my 2018 Chevy TrAx. I got a fair price on my trade in .I was not in the market for a new car, there was a nice selection, but being retired im on a budget.There was only 21000 miles on my perchance. I got a fair price compared to other dealers in the area.I got what I wanted and was glad there was no hard sell.Nice place good pricing and friendly staff. Stop by ask for Rich and he will work with you and try and give you a good deal. Tell him I said so because I recommend this dealership.

I was in a car accident August 24th. A week later we went to Faulkner about leasing a vehicle. We were met by Ken and he discussed our options. We were unsure about getting another vehicle but Ken put us at ease and helped us through the process. A couple of days later we were informed that the lease option was no longer possible but that we were approved to buy. We originally were going with the Malibu but Ken made it possible for us to get the chevy Trax instead. We took it out for a test drive and liked it alot. Ken was really helpful in going over everything with us including all the features ect. Adam then took over with all the paperwork and was very patient with us and got us the best deal possible. When it came time to get the keys and drive away, there was one other thing we needed to do. Since I was unable to drive, my husband had to return the rental vehicle and Ken offered to follow him to Enterprise so he could drop the vehicle off and bring him back. I was amazed at how he went above and beyond to do this for a customer. We are truly grateful for all that was done for us. Everyone there should be commended for their service. Additionally, Ken called a couple days later to check in with us and ask how things were going. Truly a man who is the genuine article to your company. We are very blessed!

Very professional staff. When searching for my next car I will go here.

Dealt with Joe Bahling, he did a great job. Answer all my questions and stayed in constant contact with me during the whole process. Job well done.

I took my vehicle in a total of 4x. They didnt fix it until the 4th visit!! NOW MY FLIPPING ENGINE LIGHT IS BACK ON!!! NOW THEY WANT ME TO PAY A DIAGNOSTIC TEST FOR THE 3RD TIME!! IM FED UP WITH THEM........

Poor communication. No details on the warranty’s you purchase and when they end. Since covid I feel like they are all over the place ans trying to get every penny out of a customer. Disappointed to say the least

The service department did a good job, they kept me informed and worked with me on scheduling and getting the truck done. Brandon - my service adviser - did a really good job and is always friendly

They always serve you with a smile, they are very professional, helpful and quite fast, thanks Faulkner 😊

All required maintenance was completed and my 2018 Chevy Traverse operates as a new vehicle.

It was quick and easy! I love my new Trailblazer

Great sales. Felt like i was important. Made sure i was comfortable. Got a new truck and love it. Thank you everyone that help me get my new truck

The service was fast, friendly and very easy. The waiting area was great.

Top notch throughout this dealership. I highly recommend you go and let them take care of all your car or truck needs. Or just get a great deal on all the bow ties in the lot. To Be Sure!!!

Josh made the sales experience a delight. He needs to do a video or teach a course on how to listen and how to make clientFeel like they are not playing games. Etc.If you want a positive experience acquiring your next vehicle. See Josh... you wont be disappointed

Joe was very good. Helped me pick the right car. GREAT JOB.

Your pricing was very surprising to me because it was even lower than the local automotive shop I used to go to. The customer service was excellent and the work was completed in a very short amount of time. I also really appreciated the complimentary loaner vehicle while my SUV was being worked on so I wasn’t inconvenienced during the day! Will most definitely return and will recommend to everyone!

Greg was very pleasant and welcoming. We were serviced as soon as entering the service area. We appreciated the call letting us know what problems were found to get our permission to do the repairs. We were very pleased with the service we received.

For us, it was the team there that made our buying experience so excellent. I was set on a Subaru and my husband was between the Telluride or Blazer/Trailblazer. From the moment we first arrived at the dealership, just to look, Rich greeted us and was informative but never overbearing. This was lacking at the other dealerships we visited that day. We hope Rich never leaves because we look forward to working with him again soon for a matching Blazer in a few years, haha! Thanks for everything Rich!

They fixed our problem that we had with our brakes

So far so good

This was a great experience all the employees were very helpful

Always get honest and good customer service When I bring my car in fir service.

They have always been very helpful and professional when I take my vehicle in for service. Plan on Leasing my next vehicle from them.

We worked with Joe Julius, and he did great in explaining the features of the vehicle we were most interested in. He was very pleasant to work with and walked us through the whole process seamlessly. I highly recommend Faulkner and the team to anyone looking for a new vehicle.

Bad service, Rude staff, avoid if possible.

It was so great! They were done with my car within 45 minutes, the wash looked great and I love that its under warranty. The service guy I had was wonderful as well!!

I had a great truck buying experience at Faulkner Chevrolet. I felt the deal was fair and all of my needs addressed. I will be back!

Very friendly, very knowledgeable, just overall awesome people

Great customer service, great service department.

I went for my 1st oil change for my new Equinox. The staff was very helpful and efficient in their job. They know how to take care of their customers.

I am thrilled by your service department. Everything that was done to my car was explained to me. The job was done in a timely manner. I am pleased!

I got there early, and they took me right away. I was glad their waiting room was open, because I had to wait on my car. They were done in reasonable time.

Excellent service and extremely kind and gracious people.

We have a relationship with them. Especially with Rich Neelan. He is a very outgoing and knowledgeable young man. We bought our previous car from him and we will buy our next one from him also.