Love my Jeep Gladiator that Bob Boyd went above & beyond to secure for me ! This is my 4th new vehicle from Bob Boyd Ford Dodge Jeep that we’ve purchased from Jim Helm over the yrs !!! Service is quality & prompt as well !!

My appointment was for an oil change and normal inspection. The staff was courteous and timely.

Dan Sain was very knowledgeable of the product line and did not push us or try to influence our decision. The dealership was very clean and comfortable. We ordered our Jeep exactly how we wanted it and we’re continually kept informed of the process. Thanks!.

Daniel Sain sold Hoosier Landscapes Inc 2021 Ram 5500 cab chassis… Daniel was easy to work with help meet our needs for our equipment purchase

I have bought two new jeeps from Bob-Boyd both times from Mike King, I came in pretty much knowing what I wanted. We looked at a couple jeep Compasses and Cherokees my wife picked a limited Cherokee and she loves it, will return if we are in the market for a car or truck.

Great experience. Easiest purchase I have ever made. Staff has been great.

Mike was great. No hassle and exactly what we spoke about ALL THE WAY through the process. Really appreciate that everyone was so friendly and easy to work with.

!Avoid this dealership at all cost!For perspective, I was looking to buy a $58,000 jeep wrangler.I would like to start off by saying the two sales associates, Brian Hammond and Marissa, were very helpful.Unfortunately, the reason for my poor review is the General Sales Manager, Ryan Frasure. I had some concerns with the original offers that were given to me regarding a trade in, as well as fees that were listed on the sale agreement (Non Tax Fees). Given the price of the vehicle, full transparency was important.Ryan was not transparent whatsoever regarding the non tax fees. When we entered into discussions over my trade value and the value of the vehicle, he became visibly frustrated.Ultimately the conversation ended with Ryan providing an ultimatum stating that He should not even be selling the vehicle at the listed price of the website, and if I do not take this offer he will be raising the price the following morning. True to his word, he did do so.

Dan Dan the Ram selling man. Dan Sain knew from the start what we wanted and he delivered in spades! Very knowledgeable. Very helpful. Remembered everything we talked about and always kept me posted (I chose a Power Wagon still in route). Finance was a breeze, Heidi helped find the right financing and factory extended warranties. The entire process was smooth and straightforward. And I have a beautiful new truck!

Best car buying experience ever!! They were not pushy at all and listened to what I wanted!

Was there today at around 2:30 pm. Looked at 5 or 6 trucks. No other customers there and never did see a salesman. If they want to sell a vehicle they need to put forth the effort, I wont chase them down. I will be in heath Monday looking.

Bob Boyd Chrysler has earned all my repair and maintenance needs on my Ram Sport 1500 Hemi truck and my 2005 Jeep Wrangler. The service department staff is exceptional in customer service and knowledge. The technicians have not given me any reason to doubt their professional skill and care with my vehicles.

Was very busy had to wait two weeks for my car to be looked at service guy went on vacation and the replacement guy got me token car of right away. But told me if I wanted my other problems taken care of I would have to wait a month

This was the absolute easiest experience I’ve ever had at a dealership. Super nice people, very knowledgeable.

My wife bought her first jeep here over the holiday weekend. The salesman Mike Robinson treated her very well. She didnt want anyone helping her. The staff there made it very easy for her to talk about her trade in and down payment she would need to get her vehicle the way she wanted it done. I appreciate the professionalism that was displayed by the staff at Bob Boyd Jeep. They made a husbands job easier.

Fast and friendly, but expensive. I dont mind paying up for good service.

This the 2 nd Jeep Renegade our family purchased in about a month. Because of the wonderful way the salssman handled our account we purchased a 2 nd Jeep Renegade from the same salesman. We don’t like pushy salesman. He was considerate yet alert to what we the customer was asking. And he delivered in a timely matter. Please consider him on your next purchase of Chrysler, Dodge, Jeep Ram purchase. They are very professional.Sincerely,Larry PoppeA very satisfied Customer.

Had my truck all the timeI really trust please people at Bob BoydI’ve had problems with other dealers in the past

Everything was great! We needed service and vehicle check over for warranty to be maintained. Called for appt and got in promptly. All staff were efficient, friendly and helpful. We will be back.

We worked with Dan and he was very helpful and answered all our questions. We would recommend any one to visit Bob Boyd and ask for Dan, he was polite and treated us with respect as to what we were looking for.

Probably the easiest transaction I have ever had at a dealership.Well worth the drive. Thanks to Marissa and team.

I purchased my vehicle in Oct of 2019 and Bob Boyd has been amazing to work worth. They have serviced my vehicle 2 times and they are always very helpful, and communicate well!!

Our buying experience at Bob Boyd was the best by far. My husband and I were extremely comfortable with the whole process from start to finish. It was very nice to not feel pressured to purchase. Our salesman Steve Carper was very patient, extremely responsive, and just awesome! We were so happy to work with this dealership and salesman we ended up buying two cars! We will definitely refer our friends and family and wont hesitate to come back!

Harold was my sales associate. Wonderful person. I highly recommend Bob Boyd for your new or used car purchase.

Ive now owned my truck for 24 hours, ive been trying to think of what to say about this place. Ive tried to find anything that could possibly be negative about my experience, But i just can not do it! These guys are amazing, everything went so smooth. I honestly can not think of a single thing that could have made my experience a fraction better than it was. Everything went better than i could have expected and then some! These guys were more than worth my hour drive. They answered any question i had. They took amazing care of me! I know where to go when i get my girlfriend a new vehicle now too! Special shout out to Mike you are the man dude!Thank you for all you did!

Outstanding experience. This was my 2nd new car purchase from Harold at the Jeep store. This is the easiest dealer to buy a new car from. In both cases I worked the deal via email and over the phone. When i came to the dealer, the paperwork and car were ready. I was in and out in less than 30 mins. I highly recommend Bob Boyd Jeep.

Great people, respect privacy and no pressure!

Greeted and did warranty repairs and left within 45 minutes after arrival! So far everything is working!

I have had recall work done several times at the dealership and I have experienced a great response to my concerns about my vehicle, care for me, and I am satisfied when I leave knowing that they did good work on my vehicle.

I had a knowledgeable salesperson who tried to get the deal I wanted. Im very glad they are a hometown business that offers follow up car for my new Jeep. The only down fall is they would not budge on what I wanted. But their friendliness and knowledge won me over. Thank you

They always do a wonderful job!! Always treat me with respect and dont tall down to me. I really appreciate all they have done to keep my van on the road!!

Got there 4 hours before close and they said they didnt have time to change my oil. Website says fastlane, no appointment necessary. Ridiculous! Im 0-2 on finding a decent Ram dealer to service my new Ram for the life of it.

Very fast service and friendly staff.

Mike B in service is a rock star! He and his team have treated me very well at every visit, as few as there have been. Didnt buy my truck here, but I’ll be damned if I let any other dealer service it.

I would highly recommend this dealership when purchasing a new vehicle. The sales staff was very easy to work with and did not leave me feeling pressured into any decisions. I left with a car I truly enjoy and was excited about my experience.

I purchased a new Jeep Wrangler from this dealership last weekend. Steve Carper was awesome in working with me and helping make the purchase happen. Gary Smeck was also great and helped answer several questions I had with the process. Look forward to doing business with you again in the future!

Ive bought 3 vehicles from Bob-Boyd. I use them exclusively.

I just purchased my third vehicle from this outstanding dealership; family members have made two purchases here. People often ask why I would regularly shop at a dealership that is 33 miles from my home. The answer is simple. (1) The sales staff genuine good people; the owner, Bobby Dawes, would have it no other way! (2) Terry Beavers and Mike Brunns service staff are unmatched for friendliness and quality of their workmanship. I regularly travel there for routine maintenance for my vehicles.

The staff was great. Steve Carper was outstanding he was polite and did his very best work on getting us the deal we needed on our new Dodge Grand Caravan. Would definitely recommend this dealership to everyone. Thanks Bob Boyd Dodge.ThanksMount Family

Amazing service, fast decision and friendly sales team. I didnt feel like another number, I felt more like a family friend. Would definitely recommend to anyone in the area to go there. I never thought I would be a Jeep guy, but man this vehicle is slick!

Excellent service. Got me in at the scheduled time and turn-around the vehicle in a very reasonable time frame.

Excellent buying experience. They helped me find the exact vehicle I wanted!

Excellent sales rep.

I recently bought a used dodge truck here and had a great experience. I have bought several used trucks and these guys didnt play any games. Harold did a great job working with his manager and it didnt take long for us to make a deal that was fair for both of us. Ill definitely be back.

The absolute best, found our vehicle, entered the dealership with our salesman, Harold, was the fastest I believe we’ve ever purchased a vehicle. From the initial start of paperwork to walking out the door, nothing but professionalism all the way around. We will definitely recommend a trip to Bob-Bud for anyone we know in the market for a new vehicle.

Ive purchased 3 vehicles from Bob Boyd dealership, Lancaster, OH. Easy to do business with.

Had a DEF issue with my 2015 2500 while traveling. Called the service dept, they told me to bring it by. Serviced the system and was on my way even though I had no previous appt.I have to say that this is one of the most friendliest and most accommodating service dept I have ever dealt with.Very pleased - would recommend this dealer over and over for how well I was treated.I am very grateful that I was able to get back on the road after correcting issue !!!

Always great service and customer support

Recently purchased a used Jeep Patriot from them for my employer. Paid cash. The car was not detailed or clean. Was a fresh trade in. They didnt even over to clean it. About 15 days later the CV joint was making noises and took it back. They only would cover half the cost. Just feel there are better dealers out there that would have done more.

Good service department experience. Professional & timely.

My Jeep was fixed by the collision department and they did a great job! Glad to have my Jeep back! Thanks so much!

I had a great experience with Mike King. I wasnt able to get the jeep I wanted into the payment range I needed, but the staff especially Mike were nice and courteous to me. I would go back in the future.

Friendly, up front, and knowledgeable. If a new or used car is in your future Mike King is your guy. Mike worked very hard to find the right vehicle for us. He made the process of buying a car enjoyable. Totally took the hassle out of buying a car.

Staff VERY nice. Everyone was great and helped me get to where I wanted to be. A new car owner!!!! Love love love my new car! Nothing but great things to say admit this place. Harold Dellinger was amazing!

I would highly recommend this dealership. The staff was very freindly and courteous. Our family was on their way to South Carolina for vacation when we experienced car trouble. We took it to the service department at Bob-Boyd and they took us right in even though we didnt have an appointment. They quickly diagnosed the propblem and had us back on the road within the hour. Thank you, thank you.Here

So happy with the experience I had with Steve and Gary. I had walked in and Steve immediately greeted me and helped me find my perfect Jeep. I felt so comfortable in the dealership with no high pressure!

I had missed a pre-scheduled appointment but, they didnt berate me, they just invited me to use their Express Lane!My Jeep was serviced quickly, efficiently and without delay!Even though im an out of towner, when im here, Ill be bringing my vehicle to Bob Boyd!!

I dropped my Fleet vehicle off on July 4 for service on 5th. Needed the routine oil change, rotate tires, check fluid levels plus a loud whirring noise which is caused by the wheel bearings. I got a call from the Service Dept Mgr on the 12th (a whole week later) telling me they couldnt get the bearings off the axle! Now they must order more parts! I didnt argue with them. Now I had to go through the heel of getting a rental vehicle and moving parts over to it. I think this shop was procrastinating on the bearing problem. They didnt even apologize for the inconvenience!

Great dealership. Knowledgeable sales without the high pressure. Service department treats you like theyve known you for years.

Ive been in Ohio for 4 years and we have bought 3 vehicles here. Excellent sales and service team. Ask for Darrell by name!!

Professional courteous staff, I wouldnt take my vehicle anywhere else.

Service dept. Good customer service

Lots of cars,trucks and good service dept. and very friendly

Brian Hammond made the process of buying a new vehicle very painless and was really great to work with.

They did a good job working on my truck and went over everything they did

Really friendly really helpful really informative. 5 stars!

My sales rep was Harold & he was great in assisting me with my new purchase. If you need a vehicle new or used he is the man to see.

Hi Dad Im your daughter I m just worry I really want to come home i really want to see you really bad thanks

(on 7/23/2018 ) I took my 2005 PT Cruiser convertible in for servicing as I need it to replace the timing belt and once I did so I let it sit for an extended amount of time and the battery died. Which in turn caused a problem with the smart windows. Drivers rear window and front window and top would not go down. It worked fine prior to the battery being allowed to completely discharge. After I did a diagnostic check on the vehicle I came to the conclusion that I needed to have the program reflash for the smart windows. Only Chrysler dealer had the proper equipment to do so. so against my better judgement I contacted this dealership they agreed to do what I told them for a fee of $100 +tax. I brought my car in for the appointment. Reiterated what I want it done also explain to them that I have already diagnosed the problem and I have already tried the suggested battery disconnect for 1 hour that can reset the programming. This is to be a one-hour appointment. SO I wait, now at this point in time one hour has already elapsed. The what I assume to be manager comes out and asked me if I disconnected the fuse when I disconnected the battery. I tell him no but really doing such a thing as irrelevant. He says they must do that and then wait one hour and everything will fix itself. I at this point Im getting very irritated but do not show it as I know disconnecting the fuse and disconnecting the battery will be no different than just disconnecting the battery alone. I continue to wait and now we are pushing the 3-hour mark. They come back out to tell me that that did not work. Even though I did not even ask them to do that in the first place. and proceeded to tell me there is a short in the windows and a short to ground in the top. With at this point in time I was just done with all their nonsense and just wanted to pay them and get on my way. I leave and contact the companys email that I did not get the service that I ask for. They sent me a nice email saying that they would have the service department contact me by phone. Never got a phone call. I take matters into my own hands. I look up the Chrysler Tech bulletins the ones that would be sent to all the Chrysler techs around the country even them. For my 2005 PT Cruiser. This is a collection of common problems for that year that Chrysler acknowledge is happening and how for their dealerships to fix it . they could pull this up in a matter of seconds on their computer and Should! Sure enough there was one in there for my problem exactly! With steps on how to fix it. there is a computer box in each door on only the convertibles that controls the top and windows. One of the solutions is to reprogram it and if that does not work to replace the box and motor that operates the power window on the drivers side. Since I cant reprogram it myself in the dealership is too incompetent to see this problem that Chrysler literally hand the solution to them on a silver platter. I replaced the motor and box with a known good one from a junkyard donor car. Now my windows and top work just fine. Its just make me angry that a common problem so common that Chrysler sent out a service bulletin is missed by a Chrysler dealership! all it would have took is a few seconds to scroll through the service bulletins for that car. They instead were talking about how long it was going to take them to diagnose the shorts and how expensive this could get when I told them to just stop working on my vehicle and I will pay them for the time theyve already wasted not doing what I ask. I would have hated to see the bill I would have received if I was not a Ex ASE certified mechanic and let them continue to diagnose the problem! When you agree to do a task that a customer asked actually do the specific tasks that is ask. (reprogramming window box) Moral of the story is they dont make it right with their customers and I do not believe this dealership is capable of handling anything more than an oil or tire change!

Excellent people.....

Quick service and good turnaround time.

They are always friendly and courteous. Love the Service.

Great buying experience again. This is my 4th vehicle from bob boyd. I will be back next time.

Went to parts counter, counter person gave some effort to look up parts, then acted as of I were bothering her with my insignificant parts need. So I left without any parts.

Honest realistic salesman ask for Herman Allen.

We were in the market for a Jeep Grand Cherokee. They only had 5 on the lot with three of them being 2015 and not the 2016. Did not seem interested in trying to find the grand cherokee we were looking for. Left them our number if they came across one. Never received a call. Taylors, Herrenstein, and Crown Chrysler all said give us one or two days and we will get what you want. Hated not staying local but ended up purchasing a grand cherokee at Crown Chrysler.

Very excellent service, kind and friendly staff mlm

Took my van to the service area and they were really nice

Stopped in for an oil change and service recall. Quick and courteous service.

Got there at 430 for oil change and told since one was in front of me they would not have time. Hours are till 530?? One car per hour.

My possibly be the worst dealership Ive ever been to

Very friendly environment and people

Checked out the goat jeep

Looking for a new set of wheels? Check them out

Friendly service, laid back.

Always had a good experience with their service department.

Very Good they are very helpful

Friendly service and a great company

Awesome experience. Ask for Brian

Great customer service and fast

Wonderful people to deal with.

Great place to buy a car.

Service dept is awesome and sales .

Great service on my jeep.

Parts department is great

Great service department 👍👍

Friendly sales staff, and great service!

Service at the Chrysler side is top notch.

Great place great deals

Helpful, but not much on negotiations