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Antelope Valley Ford
1155 Auto Mall Dr, Lancaster, CA 93534, United States
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Antelope Valley Ford
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Ro
Review №1

I called to schedule a routine service brake/rotor and oil change. They couldnt get me in for a month. I showed up a few minutes before my scheduled time and Ive been here now 6 hours. Also I thought it would be fun to take part in the New Vehicle Evaluation (see photo) but all they did was appraise my current vehicle and tell me Id be receiving a coupon in my email. I wasnt allowed to test drive a new vehicle. After coming here many times over the years, I think its time to give my business to someone else.

Em
Review №2

Ended up having my vehicle bought back by Ford since I was sold a Lemon. My local dealership was nothing but problematic throughout the six months it’s been in the shop. Had it towed out of town to Diamond Ford and the staff have been incredibly helpful, but most of all, Ashley! Ashley has been incredibly attentive, helpful, and friendly especially through the buyback process. I can’t thank her enough. Thank you for being the light in the dark tunnel this process has been.

St
Review №3

One of the worst dealers I been to. They lie on prices, keep you waiting for hours and try to cheat you out of money. Don’t give them business go somewhere else where they actually give you what the car is worth. Look at the other reviews they Jack up their prices on cars. Don’t waste your time. I’m glad I didn’t get a car from here. I went with a Telsa model 3.

C
Review №4

Frank was the salesman with perfect salesmanship. Javier and Tim both was extremely good at their jobs knowledgeable and helpful. I pulled in with a car that had a blinking check engine light and left in a newer car with good payments and better coverage. Frank Tim and Javier are the best!!! Thank you guys so much!

Ro
Review №5

Took good care of me. My 2003 F-150 needed plugs and coils. Even with no appointment, they got a difficult job done fast. Free Uber from and back to the dealership. Awesome, thanks.

Ma
Review №6

Sales Person Frankie was Awsome...Rating is 💯

Ri
Review №7

I went to purchase a Mach e and they had the vehicle $15,000 over MSRP there was a guy there named Chris, and when I asked for him to bring the vehicle down to or below MSRP he laughed at me. Not a good move to laugh at your customers. I will never buy a ford. I will never recommend a ford to any of my friends. I am now the proud owner of a Tesla Model Y I dont know why I even considered looking at the garbage Mach E. Good luck Chris, good luck ford. you will need it.

Br
Review №8

First off, you dont even deserve 1 star. By far the worst dealer and bunch of employees we have ever dealt with !The lies and lack of leadership and accountability is unbelievable. The head manager Sam Kassis should resign, and the dealership should be closed down. They obviously dont care about customer service or even how to deal with customers judging by how they act and try to conduct business. This so-called business should be shut down by the Better Business Bureau immediately. Attn. everyone, take your business elsewhere.

Ho
Review №9

WORST SERVICE I EVER EXPERIENCED AT A CAR DEALERSHIP! 👎I WOULDNT RECOMMEND Diamond Ford TO ANYONE!👎I called and made an appointment to buy a car with Lola. She was not available when I got there, they asked me to come back the next day when they have more time. They didnt even make time for me to test drive a car. I was told when I got there that they were working on other deals..We drove one hour.THEY WASTED MY TIME, AND MY FAMILYS...Sales team: Lola and Carlos.. 👎👎They gave me horrible service!!TAKE YOUR BUSINESS SOMEWHERE ELSE!

Se
Review №10

I bring my Navigator for a engine rattle in idle, that is a common problem with the 5.4 3v engines never get one of those please. It was my last resource after replace all the parts that involves this matter, thinking in the professional Ford mechanics perform a profesional diagnostic but what a surprise $165.00 just for scan the computer (Autozone is free). The final diagnostic from the mechanic was camshaft is out of the time and engine need to be replace and the price is $8000.00. I feel sad because I’m Aircraft Mechanic for 30 years and I perfectly know the engine doesn’t need to be replaced but they didn’t do a real diagnostic because they don’t know how to doing or because they don’t want to work or because they want easy money ??No matter what airline you decide flight you will be in right hands with Aircraft technicians we can’t do thinks like this guys doing.

Ja
Review №11

Id give this zero stars if I had the option.This service department has to be one of the most unorganized car service ive ever dealt with. I can NEVER get someone over the phone and always have to go in person for information & when I go in person, nobody knows whats going on.My car has been in the shop for over TWO weeks now, going on THREE & still have NO update on my vehicle and not even a rental car like promised. Theres no structure here & its no unorganized that I cant wait to get my car back and switch to a new dealership.Keri used to work here and was the most helpful and organized woman. Im sad shes not here anymore because ive dealt with two service advisors here and they were so unhelpful.

Ma
Review №12

Not a good experience with them buying my daugther’s car 🤨😒😒. not a loyal or trustful dealer at all!! Besides that they lie too much to get you and be careful closing a deal because they’re TRICKY. BESIDES that having So many issues replacing the same part that it kept coming off when driving on the freeway, at the end they just refused to Fixit 😡

El
Review №13

Had an appointment today. My husband took off work to make the appointment. Also this appointment is for the airbag recall! They said the techs are running late and couldn’t get to it until Monday! We need the car on Monday since we have work.. So it’s not like we could leave there.

Li
Review №14

I take my vehicle here to be serviced when needed. Comfy seats for the waiting period try not to fall asleep.

Ar
Review №15

I had a check engine light come on & it turned out to be the transmission. They said they didn’t have the parts in stock so it needed to be ordered. Weeks went by and I hadn’t heard anything. I called the service advisor Jessica multiple times, left voicemails & someone even left my information on her desk and she failed to contact me. When I called back, all I got was bounced from department to department and long hold times. In the end all I got was “the parts are coming in but I have not verified if they’re here yet, when I verify, I’ll call you.” This made me feel like my car was not a priority, I got no updates & felt unheard and uncared for. Terrible customer service & experience.

Al
Review №16

Shout out to WILLIAM at Diamond Ford helped me the whole process on purchasing my 2016 Mustang GT. Totally recommend great service from all staff! Very satisfied with my recent purchase.

Vi
Review №17

Bought a use 2018 F150 for a great price, the salesman Eric Reynolds is a honest man and the #1 salesman in Diamond Ford well recommend...

Tu
Review №18

I bought a $85k truck, 2 sales persons talking to me at the same time! Telling me how great the truck was! Keep you waiting for finance for 5 hours!After a day I checked the underneath of my truck and it has a lot oxidation and rust! Went back to tell them and they don’t wanna help me! ( they changed ownership and is the past owner responsibility) not theirs!In part is my fault for not checking! Now I know why the sales persons team up and don’t let you check out the truck right in there !I have several coworkers trying to buy diesel trucks and I told them not to go there!

El
Review №19

Service puts you on hold for 20 mins transfered me 3 times to be told they will have to call me back to check availability on a tire

Fr
Review №20

The best car dealership you could possibly ever go to. The workers and salesmans are very nice and patient with you especially Brian Miller.

Ji
Review №21

Update 4-24-20 wanted $75 just to pop rivet my daughter-in-laws front license plate on the front of the SUV (I had the rivets). But the reduction in stars come from Ford telling my son that a nail in his tire was close to the sidewall and they would not repair it (wanted to sell him a new tire(s)) We took it to an honest tire company, and they stated its either in the sidewall or its not and they made the repair (still holding up today 5 months later). Long gone are the days were a company would size a customer up and figure I can fleece this guy (women even more so). Companies better realize with social media and many other sources your actions will be remembered...follow the golden rule youll look great.This local Dealership is awesome.Seems most Chevy owners seem to have a problem with my 1997 Ford F350 XLT PowerStroke Truck. I have always been a Ford man, ever since we drove my Dads 1964 Ford Fairlane 500 (that he purchased new in 64) with blown out planetary gears(?) 200 mi back from a trip to Sequoia. I have a friend who is a mechanic, that thought he would give Chevy a try, and purchased a new Chevy Truck. Well that Chevy truck had a bad cylinder from the factory....after months of back-n-forth Chevy gave him back his money. He went and bought a Ford. He said for the money...The Ford was a better buy, and offered better value.I never attack Chevy owners, yet it seems they come out of the woodwork to attack Ford. I know envy when I see it.A Special note...Ford did not receive a Taxpayer Bail Out like GM did. Looks like GM is getting ready to request another Bail-Out.Ford doesnt ask for financial assistance from the taxpayers. They stand on their own two feet.The Ford brand stands for Integrity, Strength, and Quality.

Jo
Review №22

Sometimes you have to bit the bullet and pay the price to get the proper part

Jo
Review №23

Went to go purchase a new vehicle that was seen online decided to take the car to negotiate price even though they added markups on clearcoat protection and that sort of stuff once we got to signing the paperwork finance manager disclose that there was a warranty after I thought it back-and-forth with the salesman and the manager the manager told me that if I didn’t buy the warranty I couldn’t buy the car ended up buying the car no matter what because the wife really wanted it felt like they lied and they forced me to buy something that I did not want the manager Bob is really bad he’s a liar he doesn’t own up to anything he told me if I don’t buy warranty there’s no deal really upset don’t recommend a solution nobody I will never go back even though they offered me free oil change I’m supposed to drive three hours to get one free oil change

Co
Review №24

Brian Miller was awesome! Best and quickest buying experience ever! Brian was detailed, kind, friendly, explained the differences in both leasing or buying as we werent sure which would best work for our budget. Answered every question ... and sometimes the same questions 2 and 3 times.... and just made us comfortable with our purchase. There was no pressure whatsoever! Definitely if youre looking for a used, certified or new vehicle, ask for Brian Miller! We love our 2020 Ford Explorer!!!

Fe
Review №25

Terrell Gray is an excellent salesman. Very patient and polite. Its hard to find someone who is working for your best interest.

Da
Review №26

They really take great care of us and of our truck. They keep us well informed of the needed services, discuss the services performed, and follow up afterwards to ensure were fully satisfied.

Co
Review №27

Excellent service. Thank you William and Javier!

Jo
Review №28

Just like all the other dealerships nearby. This place has tons do option of cars

Ja
Review №29

Super nice people here they take care of me every time unlike when I take my Toyota to the Toyota dealership they tried to nickel and dime me apparently they changed their name to diamond Ford

Da
Review №30

Efficiently done, reasonable

Ty
Review №31

Bought an Explorer that still needs a window washer fluid reservoir and brakes. I assumed things like that would get fixed considering it went through a Ford service department, my bad I guess.

Ji
Review №32

Felt like a small family owned dealer, and that was just fine with me! I liked my dealer, the manager and the front desk. Got to know all of them by name. Decent people. Fair price.

7
Review №33

Dont have any special promotional deals at all... In new cars . have great selection s but naa looking out of Lancaster auto mall ...second dealership i try to deal with in this auto mall . same ball game

Ra
Review №34

Recall work being done, friendly service, very professional.

Ci
Review №35

Great service. Labor costs are high, like all dealerships. My service adviser, Bill, is so friendly and helpful.

We
Review №36

Not goodThey had a used Chevy truck close to the show room

Ma
Review №37

Not happy at all with the sales manager here. Called to make an appointment for a test drive of a specific vehicle as I live over an hour away. Two hours later I arrived 5 min early expecting the car to be out front sanitized and waiting for me to take it for a spin. Instead it was apparently being used by the son of the owner and was at his residence. And they had the audacity to ask me to ride to that residence for the test drive. Seriously? No thanks.

Hu
Review №38

My experience with av ford is outstanding, great fast service, and friendly customer service 😀

Eu
Review №39

Bought my forever vehicle and was missing the most important piece...Sirius XM.Its all about selling a car. So disappointed

jo
Review №40

Im getting no love from this dealership Im a 4 time repeat customer. Lets see who wants my business?

Su
Review №41

Dropped off my van at 8 am they got the service done an hour early! Always get great service and Bill has always been a great agent to work with.

Ro
Review №42

Im a big fan of this Ford as they do treat you as family and not just a client. Ive been going to this Ford dealership for about 13 years now for all my vehicles including Lincoln and I dont regret it one bit. This is a place where they dont pressure or talk you into something you dont like.This Ford will not be the way it is without Ramsey and Carmelo, so thank you both for treating me like family throughout the years!!!

p8
Review №43

Would give no stars if possible. Extremely poor customer care and service! Does not work with their customers and would rather pass the buck to other businesses.

Mo
Review №44

Love itBrian Miller is a good person .Brian Miller is a helpful person and he works good with people.If you go there ask for Brian Miller ☺️

Ro
Review №45

Bought a car here, ended up being a lemon car. They can not help me at all because they can not find the issue. 1st time being here, last time too. What a disappointment. New car are probably the only the have that is worth buying...Their manager tried his best though. I appreciate Ramses for being helpful.

Ga
Review №46

Now... I just want to say wow to the customer service I received. Dont waste your time with those online websites that promise to put you in a vehicle and fail.... Well, I chose the vehicle that I wanted and got the vehicle I wanted. Not only was the customer service great, I feel like I gained a life long mentor. Thanks Andrew Hill.…

Ki
Review №47

Good place, nice and friendly people...

Mi
Review №48

Had an oil change after a v ford they came out and said all by the way your car needs a lot of work lies they miss my car up got it home they had to have it tow got it fix for about 3 months know my engine is gone looking for a new car never get your oil change at a v ford danger no stars at a v ford here in landcaster and I will not buy a car there

Ri
Review №49

The salesman Jared Rousey awsome. Inventory was huge and our salesman knew what he was talking about.

Ph
Review №50

To early to fully give a review to a full but the purchase part of it was amazing they helped me get back into a car for the best rate out of other dealerships with that said I still want to see how the service and repairs end of it will be if that is great then for sure I would purchase again

Ke
Review №51

The service department was VERY friendly and professional. The gentleman who helped us was very confident that the vehicle could be repaired in short order and alleviated a great deal of stress for my family. A very pleasant visit. Thank you AV Ford!

Li
Review №52

Chris our sales rep was great! He was funny and friendly, real, and helped me find the perfect car for me. Finance was great and helped us get to where we were comfortable payment wise. We are so happy with our 2020 Ford Explorer. I would recommend my friends and family to our local dealership any time! Thanks to the Ford team!

Ra
Review №53

No problems

An
Review №54

The service was outstanding and the selection of vehicles I really enjoyed... got a great deal on my new Lincoln.,, completely satisfied. Its my third Lincoln from them and they have great customer service and excellent sales people.. Ive even recommended my friends and family and they thought cards as well.

Br
Review №55

Got a great deal on my 2019 Mustang EcoBoost Premium with Performance Package and Active Exhaust. The staff were all really pleasant and friendly. Eric Reynolds, my sales rep, took me for a test drive and walked me through some of the amazing features on these wonderfully engineered autos. I am very happy with the car and the service. Would definitely recommend.

Ma
Review №56

This is a dealership that says they support their customers but have the worst customer service. This is a dealership that promises the top and best quality cars but turns a blind eye when they knowingly sell faulty products. They are not for their customers they only care about making money. DO NOT SHOP HERE. GO LITERALLY ANYWHERE ELSE.

Sa
Review №57

Went to the parts department. Customer service was great. The person that help me was informative and helpful. He saved me about 50.00 bucks. Keep it up. 👌

Jo
Review №58

My cat totally approves of this dealership.

Je
Review №59

Service department really helped me out when my truck broke down traveling through the area. Thank you!!!!!

Ra
Review №60

Couldnt purchase the transmission drain/fill tool.

Ca
Review №61

Not really at the dealership. Went to Fast Lane for oil change.

Mi
Review №62

I purchased a vehicle about a month ago and two weeks into having my car. I get a call asking if I received the banks copy of the contract because “they can’t seem to track where it went.” How unorganized that’s one thing, now another is after them mailing me a new contract for me to sign and me having to ship it to them, & now we’re going on to 3 weeks & no one has given me a call nor text for a follow up of what’s going on or if they have even received the contract. Ridiculous.

Fl
Review №63

I purchased a used car there and the sales person was so nice and the price seems legit but after I left the dealership and signed for the car I googled the prices of cars and they sold it to me at full price with 6000 miles on the car, since then I have purchased two trucks from Galpin Ford and they did not burn me.

St
Review №64

I called to find out about purchasing my leased vehicle, Carol O’ Connor was incredibly helpful during the process. If she didn’t have an answer she was able to find the answer for me. Carol was always friendly and professional, I appreciate her great attitude. Thank you Carol!

Ju
Review №65

They were great. Courteous, polite and friendly. Thanks

Mi
Review №66

Great Assistance from Mr Andrew James. Went to any lengths to help me and did everything he said he would! Must see Mr James. He will help you find the car you want.

El
Review №67

I didn’t have an appointment and they still helped me out. I really needed to get an oil change because I work so far and I had no choice. They were so helpful. Thank you very much for helping me out.

ma
Review №68

The 2020 Ford edge is an awesome car with the 2.3 turbo charge engine it goes beyond my experience with other vehicles similar to this one, thank you William for my new car.

El
Review №69

Very courteous and professional

J
Review №70

Great place for Ford owners to get service. The cheapest place to get a oil change. They call it the works. You get oil & filter, tire rotation, fluid top off, battery test, brake check and belts and standard look over for under $60 if you find a coupon. The tire rotaion at other quick stops is more. And the people are nice.

Pe
Review №71

We had such a great experience with Chris and Carmelo! They were so kind and patient and we are so happy with our purchase. We can’t say enough about our great experience!

Di
Review №72

Update: I was finally contacted by a very helpful customer service person a week or two after leaving the 2 star review below. Unfortunately I dont remember her name. She was able to get the document to me & with it I was able to get my Texas registration done. As 3.5 stars is not an option, Ill give 4.-----‐------------I found a great deal on a Ford Certified 2014 Fusion Hybrid here 3.5 years ago. Its held up very well overall. They tried everything they possibly could to get me to finance the car through them, including (if I remember correctly) telling me I was required to fill out their financing application even though I was already approved through my credit union. They also forgot to give me an important document that required me to drive back from LA.The car has been an excellent buy though, and I could have overlooked all the above. Whats eating at me now is that Ive moved out of state & to get the car registered I need to show that I paid CA sales tax. I called over 2 weeks ago to ask if they could get me a copy of the documentation from 2016. I was told yes, but its been archived and would take a couple of days. They took my name, number, and email. Since then nobody has contacted me. Ive tried them the phone many times and nobody answers, and my voicemail messages have gone unanswered. Thats c*appy service. Itll cost me several hundred dollars to take care of here if theyre unwilling to help. And yes, I tried CA DMV but theyre also impossible to get through to by phone during COVID.

Su
Review №73

The fan on my vehicle was not working....I bought the car used (20k miles) less than a year ago. So I called to see if it was still under warranty...they said yes it was under full warranty since my car had less than 36k miles on it. I dropped my car off (with the help of a friend) in the morning and then I got a call saying my car was not under warranty like they stated ahead of time and that it would cost me 700.00 to fix the fan. UGH! I wish they could have told me the right information in the first place, I would have never brought it in to them to have serviced. Disappointed to say the least.Changed my star rating from 1 to 3, because Bill the service guy called me back and said he was going to try to get the Ford Motor Co. to help me out.....I TRULY appreciate his efforts and hope that they will help me out, but even if nothing happens and they dont help me...they were in the end nice about this situation.

Va
Review №74

Today I got to speak with Julie about an ongoing issue and she is such Joy to be around. And she assured me that she would do her best to help me out with my issue. When you have people like this working to help you, it makes a person day more better than it seems. Julie is always professional and cheerful which is hard to be in the atmosphere of sales.

Ma
Review №75

In a very challenging time, when I was busier then ever, they made the process as simple, straightforward and honest as possible. The extras and time spent doing paperwork was decreased and I had a great deal with a salesperson who knew what I wanted.

Mi
Review №76

Very good Service!

Jo
Review №77

This place is a joke.

Ra
Review №78

IN and OUT in 2 hours! Frank, Alex and the gentleman in financing youre all rockstars! Appreciate you all so much, thank you!

je
Review №79

Christian Mejia was very nice. No pressure

Ke
Review №80

Skilled technicians work on my car and keep it serviced. AV Ford keeps good records and sent timely reminders to come in and have your vehicle serviced. Their customer service is good and they work to provide a good experience.

Ju
Review №81

Today I went to the dealer to look at the 2020 Ford explorer. I told sales person I was talking to that I was looking to trade in my 2017 for a 2020 only 3 requirements.. that it was white, leather seats and 7 seater. He showed me something that was nothing to that. And was being rude the whole time asking me if I didnt like that what was I looking for. I explain again the 3 things.. then he went and said pick what ever color and I have a couple of spray paint cans in the back to paint it. I found that extremely offensive. NEVER again will I go to this ford dealership again.

Ki
Review №82

Regarding their service department: Had them fix an overheating problem with our car (took them 2 weeks) only to find it was not fixed. Started overheating less than 10 miles away from the dealership. Took another 2 weeks to determine that it needed a new water pump and to replace the water pump. This entire time (on both occasions), our service advisor, Dan, did not keep us updated. We had to call several times just to get a response, as he would not answer the many messages we left, and was rarely available to speak to.Finally, after the second 2 weeks, we walked in to the service department, unannounced. Dan tried to convince us the issue was not their fault, and it took so long because the part just came in. He was not going to give us a break on the cost, despite this being such a long, drawn-out, costly problem.We insisted on speaking to the service manager, Amber, who was very understanding and responsive. We were shown what was going on with the car, promised it would be ready the following afternoon, and that it would be properly test-driven before we picked it up. Amber also called us the next morning and told us they had worked it out to waive most of the cost for the 2nd repair.Long story short? I wouldnt recommend going here for service. But, if you do, do NOT work with Dan - he does not provide the type of service you would expect from a dealership. I do, however, recommend speaking with Amber if you run into any problems - she went above and beyond to make sure our issue was resolved satisfactorily.

La
Review №83

I inquired about a car I saw online via email. I received an email response from Carol O’Connor at antelope valley ford letting me know that the car was indeed available and that I could email or call or text directly with any questions I had. I’m not a phone person but was thinking my questions were too many to type out so I called. She was awesome! I felt like I was talking to someone I had known for years. She answered all of my questions and then some. I would definitely recommend making the call if you have questions. I ended up making the 2 hour drive to Lancaster to buy the car and the entire experience was perfect! Thank you!

Ke
Review №84

I was first set up with an appointment by Carol O Conner she was so professional and polite. She was will do what was necessary so I have a very enjoyable experience. She also set me up with a fantastic salesmen Eric Reynolds, these two people strive to insure you have the best experience possible,they are a great asset to AV Ford.Thank You CarolThank You EricKeith Slight

La
Review №85

I was in yesterday to get a car. Mario was so friendly and went above and beyond to help us!! We are so grateful!! We love our new car. Mario will take good care of you!

Gr
Review №86

I purchased a new 2018 Fiesta St from here in July of 2018, 8 months ago. Sales experience wasnt the best, but wasnt bad either. Took it in for a simple problem today, so I thought. I received a warning message saying tire pressure sensors not detected. I tried resetting the sensors but could not. Took it to AV Ford because its still under warranty, they tried resetting them but couldnt and said theyll have to pull off the tires from the rims to look at the sensors. After about a half hour, Dan DiGiovanni, my service advisor, tells me theres a problem. He says it looks like somebody used fix a flat on at least the first tire they pulled off, conveniently voiding the warranty. I was brought back to look for myself but in my eyes it couldve been placed in the tire anytime including minutes before I walked back there. There was no evidence of a puncture though. This car was bought brand new from this dealership and had never had a flat. How fix a flat made its way into my tires is a mystery. Dan suggested everything from family members to vandalism. My wife is the only other person who drove this car, and she calls me if she gets a flat. If fix a flat was put inside my tires, I believe it happened at this dealership either before I bought the car or more notoriously after bringing it in for warranty work. I cant prove it though, but at $182.00 a piece for a sensor, not including labor to install, what a good way to turn warranty work into profit work. I cant say its impossible fix a flat made its way in some other way, Maybe someone did vandalize my tires. maybe a family member fearing for their life tried to hide a flat tire from me, all possibilities however remote. But if I was a betting man....

Is
Review №87

Bought a new 2019 F250 this weekend. The sales staff here at AV Ford are very friendly and knowledgeable. Got a great truck at a great price. Thank you Alvin for the best experience Ive ever had at a dealership.

Ke
Review №88

Our time at Antelope Valley Ford was one of the best car buying experiences weve ever had. Our salesman Paul Monticone was calm & cool from the first introduction. His consultative style sales approach was exactly what we needed. Having come from the Hollywood area - this was a refreshing change. We ended up making a deal and found ourselves in the seat of a fantastic car we couldnt be happier with. I would highly recommend this dealership as there was a fun sense of teamwork when we reached the end of the buy. Ill be back to buy again from them in the future.

Tr
Review №89

Customer service Representative Jessica is the best!!! Very knowledgeable and friendly!!

Ma
Review №90

First, let me commend Carol O’Connor on her outstanding customer service. Not only was she efficient and knowledgeable, Ms. O’Connor was kind as well. Buying a car is stressful process. At every turn all of my questions were answered. Carol was very good at dealing with my AAA personality plus nerves. Ms O’Connor is a wonderful asset to Antelope Valley Ford. If she treats each customer as she did me, why go anywhere else in Antelope Valley to purchase a car.

Me
Review №91

Got my oil changed and a couple of other things. Always friendly service in the Quick Lane.

D
Review №92

The wrench light from my vehicle turned on, so I called to make an appointment for service. The soonest available appointment for a DIAGNOSTICS is not until NOVEMBER 7TH!!!! Over a month just for a simple diagnostic. I NEVER had to wait this long to get my vehicle serviced with Chevy. This is truly making me regret switching to ford.

Va
Review №93

IF YOU PLAN ON GOING ASK FOR ROBERT MORGAN. HES THE GENTLEMEN WITH THE COOL MUSTACH AND TEXAS ACCENT. HES SO NICE. PEOPLE ARE NICE. BUT IF YOU PLAN ON TRADING IN DO SOME RESEARCH AND KNOW YOUR STUFF. THEY LOW BALL ON TRADE INS. BUT OVERALL IF YOU KNOW WHAT YOU WANT AND WHERE YOU WANT TO BE THEY HONESTLY WORK REALLY HARD TO GET YOU IN THOSE NUMBERS.

Li
Review №94

Sales person Frank Cuevas did an excellent job in getting me pretty good deal. thanks

ir
Review №95

Today around 7:00pm two of my daughters went to the dealership to possibly buy a car. They were approach by a rude salesperson and right away they were both label as if they didn’t have the money or even a good credit score because he right away suggested to my daughters that they would need a co-signer and 6000 thousand dollars down. He didn’t give my girls a chance to ask questions. I am so disappointed at this person and I wished my daughters didn’t have thrown his card away. This is why it is so hard to shop locally because of rude people like you.

Gr
Review №96

Excellent car buying experience -- AV Ford clearly advertised their discount on their web site, which other dealers within Southern California couldnt touch. Carol OConnor arranged everything in advance so my visit to the dealership was absolutely no haggling, no pressure and no surprises. I highly recommend them!

Cy
Review №97

This is a great place to buy a car from. They have a very large inventory, the sales people are very nice and do not give you the hard sale. It was easy to close the deal and take care of all the paperwork. A wonderful dealership to buy from.

Ro
Review №98

Brian was extremely friendly and helpful.. Ford really worked with me and what I wanted.

Ch
Review №99

We worked with Alvin and had a great experience. He worked with our situation to get us the best deal that still offered a warranty, just in case the worst happened. He was very friendly and more than helpful. We were actually worried about the salesmen experience, but it turned out Alvin was wonderful and made the experience painless and even enjoyable.

ka
Review №100

Went in looking for a car since I recently got my license, as soon as we walked in Paul was very friendly told him what I was looking for in a car which was a mustang gt, told him my likes he showed me. 2017 GT in red I fell in love with the color an car. after it was set I was getting the car Paul an another gentlemen helped with getting the payments I wanted, helped me in washing an filling my tank! everyone at ford was super friendly! would definitely recommend!

Information
100 Photos
100 Comments
4.1 Rating
  • Address:1155 Auto Mall Dr, Lancaster, CA 93534, United States
  • Site:http://avford.com/?utm_source=googlemybusiness&utm_medium=organic
  • Phone:+1 888-415-0959
Categories
  • Auto repair shop
  • Ford dealer
  • Auto tune up service
  • Lincoln dealer
  • Used car dealer
Working hours
  • Monday:10AM–7PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–8PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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