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American Tire Depot - Lancaster
43729 15th St W, Lancaster, CA 93534, United States
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American Tire Depot - Lancaster

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R
Review №1

I recommend to avoid doing business with this place.I called them on the phone to make sure they had the tires I wanted and to ask if appointments were available, they told me they had the tires and that it was walk-ins only, first come first serve.When I came, the first thing I was asked was if I had an appointment and, of course, the tires I wanted were not in stock. I chose other tires, they were still cheaper than the ones at my usual dealership.I left my car at 2 pm and came back at 5 pm, so they had plenty of time. They told me everything was done and the car was good to go. I paid and went back home, then I realized on the receipt there was a mention tire alignment not done due to lack of time...this issue was never mentioned to me by their employees.I came back for the alignment another day, because there is no point having new tires if the alignment is bad, you would wear them excessively from the start.It was a work day for me, so I had to leave the car all day.They called be during the day to tell me that the alignment had to be corrected and it was $99. Yes, it is not free, they mislead you by telling you the alignment is free; but is reality the alignment check is free, not the alignment itself if it needs to be corrected.At the end, I ended up paying the same total price for new tires and alignment that what I would have paid at my usual dealership. Except that my usual dealership stated all costs upfront and that they would have done the full job in half a day maximum, not two days.Another detail: there are signs everywhere that face masks are mandatory in the facility, but none of the employees wear them. Another sign that what they do is not what they advertise.

Ra
Review №2

I went over to American Tire Depot with a check engine light on. It was Saturday afternoon and a holiday weekend but they were able to get me in and check my car. Although they were not able to assist, but referred me to the dealership and I wasn’t charged for anything and all the guys I interacted with were nice and helpful. I recommend this place and will go back if I need any work on my car.

co
Review №3

I can not say enough about American Tire Depot-Lancaster. I was referred there by family members who spoke highly about one of the mechanics employed there. I then had the pleasure of meeting Larry Lawrence. He stayed in frequent communication with me regarding my vehicle. His professionalism and work ethic was phenomenal. This is a place of business that practices honesty and fairness. I could not have asked for more. Thank you Larry and your team of employees!!Sincerely Grateful,Cori

Gl
Review №4

The service was fine and staff was accommodating. The only suggestion is the employees should use seat covers and, perhaps, steering wheel covers before entering patrons vehicles. The vehicle on which I had work done has white seats which were dirty from the employees driving it. Other interior areas that they touched was similar. I had to clean them before I got in. Thankfully, it wiped off with a bit of effort.

St
Review №5

To start with my online appointment that I setup had not been sent to the store, they could not find it, then to add to the frustration it took over 2 hours for the mechanic to change 4 tires and do an oil change, this is way too long, on watching the mechanic it looked like he was maybe new and was not sure what to do on multiple aspects of the tire change, he needed to be instructed on how to do a nitrogen fill, that was a complete surprise. I did not have the time to have my alignment checked because of the amount of time already wasted. Now have to go back and get the alignment checked and if it needs an alignment will have to wait more time.

Pa
Review №6

Maybe the best place in the antelope valley for a front end alignment!

To
Review №7

Great service. Fast, reliable, and customer focused. Highly recommend. Everyone there was very professional and interested in providing the best service possible. Larry went above and beyond to help.

Do
Review №8

Went there today after another tire shop told me I had a cracked rim. They told no charge to take it off and put on the spare. Then they checked all the tires because they couldnt find a crack in the rim, they didnt want me driving back to Nevada on the donut spare. Found the problem was with a different tire and fixed me up. Exceptional customer service. Thanks!

Ed
Review №9

To me this is the best place in the AV for tires. First of all, they were the only shop that had my tire size in stock. Second, their customer service and attitude was above and beyond my expectations. Last but not least, I arrived at 3pm for my appointment, my vehicle was moved into the service bay at 3:10 and all 4 tires were changed and I was ready to roll by 3:55.

Mo
Review №10

Spoke to someone over the phone, not realizing it was corporate. They gave me a BS quote to get me in, but once I was there, Larry and his staff treated me and other customers well. They gave me a fair discount and they do quality work. They now have a new customer in me. I’ll be using them from now on for other services, like oil changes.

Je
Review №11

Went there for a front tire on my vehicle that was leaking due to a screw that was stuck in it. Jose helped me and got me in and out in 25 minutes, it was great because I am not from the area and was there due to my daughter playing in a softball tournament. Very knowledgeable and great personnel working there.

Da
Review №12

Got my AC charged..friendly service, professionally done, reasonable price. AC works great! Thank you! 👍

Wi
Review №13

Bought some high end tires from them went in on 7/17/2021 to see about getting my tires balanced and there was a couple of people ahead of me so I asked the person behind the counter what the wait was and he wouldnt give me any answer and a very rude women he was helping mouthed off and the attendant didnt do anything but sit there leaning on the counter so I left and went to another tire company in Quartz Hill and got an answer and was out of there in 30 minutes but had to pay $48.00. I will never return to Americas Tire Depot off 15th street in Lancaster again when I need tires. The place needs to hire people to answer question all I wanted was a time frame but nothing was offered. I will never go there again.

Da
Review №14

Lawrence and his crew, helped and explained the services very clearly...highly recommend this team...

Ol
Review №15

Always have an awesome experience here. Customer service is by far the best.

Ru
Review №16

They beat prices as promised. They know Teslas which I appreciate. Setting up the appointment was stressful. When I chose the correct option when I called, I didnt know I wasnt talking to someone in the shop. When I had to reschedule, things got complicated. Larry fixed it, but it wasnt easy. They charge extra for nitrogen. The out the door price was $100 less than the actual out-the-door price, because of road hazard protection and nitrogen.

St
Review №17

I knew I needed to replace all 4 tires but I had a blow out and was just going to replace the one. The gentleman inside came out and told me that the tire I was purchasing had a buy 3 get 1 free promo and knowing I needed to replace them all I said yes just do it. They were great, very friendly and started on my tires as soon as I got there. I spoke to a different gentleman as I was checking out and asked about the warranty he proceeded to tell me how my warranty would work and its awesome! Thanks so much!

Je
Review №18

Had some frozen valve stem caps that needed to be replaced. One of the mechanics did it at no charge! Yay!

HA
Review №19

All staff members are friendly and courteous. Fees are reasonable. Thanks you all taking care my tire rotation ist hr in the morning when I needed most.will visits again.

Jo
Review №20

Took my brand new car for its first oil change to this place only because it was close. Honestly Im so happy I did because the manager here was friendly and made a useful suggestion to keep my car going even longer. I was happy with the service time and the price. I will definitely come here again for all my car needs as well as suggest this place to my friends and family.

De
Review №21

Being here almost year and I really am grateful for the experience that has been done on my cars. And awesome customer service as well

Ce
Review №22

Grateful to the employees for accommodating my concern even when coming in quite near closing.. quick and efficient services..

Iv
Review №23

Made an appointment got there the price went up suddenly because the person who helped on the phone didnt send the appointment and prices waste of time

Ju
Review №24

Quick, affordable, competent service. Good people.

Sa
Review №25

They implement predatory pricing tactics on African Americans. ( Black Tax). Larry is a scam artist who incorporates the word broIn his attempt to win the confidence in order to rip them off. I would question every charge because the prices in his estimate are color based. Have a enlightening day.

Da
Review №26

Thank you Larry and John for helping me with my flat tire and getting me a price on some solid tires. Recommended, thanks again for the work fellas.👍🏻

Lo
Review №27

The staff was very helpful and fast service. Larry was far on price would I lie recommend anybody looking for a tire shop and mechanic

Jo
Review №28

Got an alignment on my car all four tires, in about an hour for 99 dollars. Really good customer service, Larry is the guy to talk to ..👍

co
Review №29

Great place to go and get ur car serviced.. speak to Larry very nice guy and knows what he is talking bout definitely recommend coming here

Sh
Review №30

NEVER EVER AGAIN!!!! A SIMPLE OIL CHANGE TURNED INTO A NIGHTMARE!!!! I SAW THE MECHANIC USE A Sledgehammer ON MY CAR TO CHANGE A PLASTIC COVER FOR AN OIL FILTER. Told its my fan $600.#I tried...bad review posted on BBB.Took my car for fan repair. T&M AUTOMOTIVE INC. FOUND A MISSING BOLT WHICH holds the transmission in place! I TRUST T&M AUTOMOTIVE INC. FOR AUTOMOTIVE REPAIR

Al
Review №31

Very good on point with time got out fast great price and even checked if everything was good for free

Sh
Review №32

Very courteous and professional people I thank you for your services.

Lu
Review №33

There staff and costumer service are amazing. There team understood what I needed and also understood my constraints and time crunch. They worked with me and gave me a realistic time frame and were VETERAN friendly! They were extremely professional and down to earth. I would recommend them to everyone I know! Thank you Larry, CJ, and everyone else whos name I didnt catch for making my experience there a great one! You guys are my heroes!

Si
Review №34

It was very good service was good very cordial and Speedy I wouldnt hesitate to do business with you again

Ju
Review №35

American Tire Depot was easy to find being a first time visitor. The service staff was great friendly and personable. I can’t say enough about the good service and care I received. Absolutely felt safe and comfortable with service staff. Larry & Jose where helpful in every way. I got a great set of 4 tires, alignment and oil change for my husbands van. I will definitely make this my new tire store. They took good care of me and played good music. Very appreciative of my treatment and service. 🌟🌟🌟🌟🌟

Ju
Review №36

The manager at the front was very professional and nice. I will continue to do business with this shop. Thank you

al
Review №37

Great. The service was excellent the staff was great

Pe
Review №38

Came in for changing breaks. Staff did explained what is needed for my car and recommends what is needed immediately for safety issues. They fixed my break issues and the price is reasonable.

Ce
Review №39

Great customer service.

Ca
Review №40

I have been to this American tire Depot two times already. First time I didnt have much to say about the experience because it was a situation that was frustrating not because of American Tire Depot, but because someone dropped an A-arm on the highway. That bent two rims in blew out three tires. Not a happy time for me. However, the staff over there did their best to assist me so I decided to go back when I needed to get a new set of tires later on.My second experience, was much better. I recently moved to the AV, and remembered this American Tire Depot from the first time. I had been going to American Tire Depot in Hawthorne all the time until I moved from the South Bay. The team at the American Tire Depot in Lancaster really showed their customer service and professionalism. I was never talk down to, and they were pretty detailed at explaining any issues that arised. The manager over there was very professional, and seemed to always want to work with the customers. The technicians seem to enjoy working on the vehicles and have a camaraderie with each other.I will definitely come back again, as I have experienced bad American Tire Depots, and this is not one of them. If you live in the AV, give this place a shot.

ad
Review №41

Larry and his staff went above and beyond for me to put on my new wheels. Everyone was very helpful. They worked past closing time to make sure I would be able to drive home with my new wheels and even drove around to get the exact parts I needed. Great customer service. They really care about the customers needs.

Ch
Review №42

Ive been buying tires here for 15 years and they always give my the best price to quality that I ask for and dont try to hard sell me on an expensive brand I dont need and cant afford like other tire places Ive dealt with. They also have amazing customer service whenever Ive had an issue. Love this place!

Ja
Review №43

Well that place has the absolute BEST WORKING PEOPLE WHO ACTUALLY KNOW WHAT THEY DOING. I LOVE THEM ALL, i went to get air on my tire and i ended up getting my life saved because my rim was broken, no sensors, needed new back tires and larry and his crew told me EXACTLY what was wrong and what was needed to be done and after me going to different places they actually fixed it and i got home safe i rather do my hour drive and have my car be done the RIGHT WAY then spend money and have them do nothing.. THANK YOU GUYS I LOVE U SO MUCH THANK U FOR EVERYTHING XOXO. Got my baby fixed up plus they have good music, great envarment, great attitude, just the fkn BEST.

Jo
Review №44

The manager or the guy that works in the office bald head maybe asian hes fantastic will come here more often I was coming here until I ran into a manager that I absolutely couldnt stand I will come here as long as cool bald guys there

Ro
Review №45

They didnt force us to come into the shop so we could stay socially distant which was really nice of them, and were attentive and replaced our tires quickly considering how busy they were.

T
Review №46

They quickly ordered and identified the the tires I needed and did a professional job installing them.

kl
Review №47

Everyone was super friendly and helpful. I will recommend them!!

Al
Review №48

I recently my got tire repaired there. Larry and his staff did a great job.

Le
Review №49

Larry was great got me in and out the mechanic was very knowledgeable and friendly too. Sadly I did not get his name. Very happy. AAA+++

Te
Review №50

Great service! Ill go back and recommend them to everyone!😊👍

Sh
Review №51

Nice staff, good prices, no membership needed! Fast service!

An
Review №52

Bait and switch. I came in for a deal I saw online and the guy tried to sell me tires for $800. Claimed he didnt have the tires I came in for. Thats twice what I could pay elsewhere. The lowest he came down was around $600. My first and last time ever going here.

Da
Review №53

I was having a bad day after blowing up a tire, and worried about the unnecessary expense and waste of time. However, Christian at American Tire Depot found me an inexpensive replacement and provided an excellent customer service. I was so relieved after the tire was replaced less than half, close to their closing time, and I was on my way. I want to thank everyone at the American Tire Depot for their speedy and excellent service.

Jo
Review №54

Very nice and very professional. Work was quickly and very efficient.

Jo
Review №55

Nice people, felt like they knew what they were talking about. Felt Confident with them.But the building could use a remodel.

Tr
Review №56

Great service and quality work. Larry and his technicians was very detailed about my car services and needs. Will definitely visit again and recommend friends and family

To
Review №57

Always friendly and price match is always a plus just need to do your homework on price and they will match it

Br
Review №58

Larry was amazing. Took time to explain what needed to be done. Has a great personality and will definitely be back! M

Ni
Review №59

Customer service is #1! Larry and the team took great care of me and my vehicle. And when most places would try to upsale a customer, Larry was honest and forthright. I can sum up ATD in one word--Trustworthy!

Ro
Review №60

Staff very helpful. Fast service.

Al
Review №61

Good service and friendly at the desk and very helpful. It took a little long but understandable. Maybe a few chairs in the shade and bottles of water for the customers could be considered.

Xi
Review №62

My experience yesterday was horrific! It was totally a rip off! First Larry Lacusong told me that my cars alternator and the belt were bad and need to change. It will need $719 to do it and then he called that they misdiagnosed. He said that my cars water pump is bad and need to change. Alternator and the belt are totally fine. But it will cost $1200 to change the water pump. He is going to give me a discount for $800. I found that a water pump is going to cost over $100 and a couple hours to do it. It should be around $400 to $500. He ripped me off and he wanted me to appreciate him because we dont know about car repairs. What a crook! Before John was always honest and give a good service. Now I dont think I dare to go there again because they double charge you and fool you around and want you to appreciate these kind of crook!

Pe
Review №63

The service was awesome!!! Manager very friendly, you got a gem in CJ he deserves a promotion!!!

J.
Review №64

Had a punctured tire and stopped by to get it fixed. They were able to get me a replacement tire and get me on my way again in a decent time frame seeing as they were busy.

T
Review №65

Pulled up, got a new tire in a few minutes. Super smooth, no hassle.

Jo
Review №66

Great experience. I will go back for more service when needed. Both technicians I worked with were true professionals, honest and courteous. They made great recommendations. I was helped right away. My car is drastically improved. So far, they seem fair and affordable.Adding more since I have gone back for more service, but can only post one review on google.. Larry and his team are honest, hard working and genuine people. I cant wait to go back to do more business. I tried to pay them more than they requested for the challenging task, but they wouldnt accept it. The staff here deserves continued business with polite and professional customers. Thank you for being an icon of what auto care should be.

Ni
Review №67

Fast and great quality service, very friendly and helpful employees. The only reason I gave 3 stars is because the AC wasnt on and it was sweltering hot in the waiting room. I waited about 45 min to get a new tire replaced and balance...ran me $100. My advice is to get there early and bring a cold drink🥤😊

Ji
Review №68

I received legendary service, excellent advice and great conversation all at an affordable price.

Je
Review №69

Fast, quality work. Price was low compared to other quotes. Customer service was great, better than the car dealership down the street. Will be coming back and would highly recommend

Aa
Review №70

Went there with a qoute from another tire shop and they say they beat any prices and could not beat the qoute I got from jiffylube.

Ch
Review №71

Fast work, respectful, expert technicians, reasonable price -- and I didnt have an appointment! I would definitely visit American Tire Depot again. Nice facility. I felt safe and well cared for.

J
Review №72

I have been coming here for a few years now. And service was not the greatest but I dealt with the one in culver city so I was like its ok. But today is last day that I come to this location. Ill take my business to americas tires instead.

ky
Review №73

I went to 15th st west in lancaster ca. Two thumbs up for Christian!

Et
Review №74

Great job and friendly staff. Couldn’t understand why there is a sign to customers coming in saying you must wear a mask to get service but none of the staff wore one! Why?

Jo
Review №75

Great customer service, friendly and courteous, well trained mechanic on premises.

D
Review №76

First off let me just start by fricking sayin this place THIS MF PLACE 🤬 .. .. is actually coo I’ve taken several of my cars here over the years and have never really had a complaint my girl complained about her car being squeaky after she got her entire suspension done 🙄 lol but she got rid of the car so it didn’t even MATTER but ultimately friendly service, FAST SERVICE, and very reliable and jus an all around good place I just got my oil changed and it was done before I could even figure out if I was gonna pay cash or card lol this place coo with me

Da
Review №77

Profesional service veey satisfied, Good deal, Good tires!!

Ri
Review №78

Larry was great, only thing is the car needed a wheel alignment,which was priced at $99 (same as others), I would have hoped after spending $450 the cost would have been reduced a bit.

M
Review №79

Awesome people here Larry and Christain are very knowledgeable about tires and great prices too. Jose did a great job mounting the tires.

Mo
Review №80

They were busy but they did a through job and my car is purring like a kitten. I am very pleased with the staff and services I received and I will be going back to that location again. I recommend this location highly to anyone in the area.

Th
Review №81

They inspected my vehicle, were very clear about what they did and did not find, did not press me at all for further expenditures, and their pricing was eminently reasonable. They also got my vehicle in and out within 4 hours. Totally recommend them. Very professional.

De
Review №82

On 1/5/21 the service was awesome thank management for great job.

jo
Review №83

Great service and knowledgeable staff! Will definitely come back!

Ka
Review №84

Great Place, good prices, nice people. Came in to replace a tire. Will be returning for future services (tire rotation, alignments, brakes, oil...etc)

Ph
Review №85

Went in for a quote that morning because I had to work that afternoon. I got a great quote and they were able to install the front tires I needed in about 30 min. Great team and very friendly.Thanks American Tire Depot

St
Review №86

Great customer service and competitive prices. I was in and out before I knew it. I had purchased my tires for years at an American Tire Depot store in the San Gabriel Valley and was delighted to get their oitstanding service up here too.

Jo
Review №87

Bill and James were who I dealt with and both were very efficient. Bill got me a great price and James did the work. Im very pleased with service and selection and speed of installation. I was only there for about 45 minutes

Eu
Review №88

Amazing store, from the moment I pulled into my car the employees were attentive and courteous. Most places employees mind their own business and let the customer figure it out but the employees here were very proactive with their services. John rang me up at the register and he was very helpful, prices were better than jiffy lube, I got a full synthetic oil change for about 65$ jiffy lube was offering me the same for 96$, they even changed my air filter for me and only charged me the cost of the filter which was 20$.

mi
Review №89

Great service I needed a tire they didn’t have it in stock just like everywhere else but they where able to order one and received it the next day . Staff very friendly will definitely come here again .

Se
Review №90

When I had a flat tire. They were able to take care of it right away... thank you for the fast service

Kk
Review №91

Walked in for a nail in my tire. they were friendly, helpful and it was all taken care of quickly. definitely recommend this tire shop.

Li
Review №92

This place has the most amazing service and value! John really went above and beyond, the entire staff did. These are my go to guys for any of our tire, oil change and break work that needs to be done. We fully trust them with our high end vehicles.

se
Review №93

Honest and great service. Larry and the team did great job with my installation got me in and out. Thanks guys!! You rock!!

So
Review №94

Support small business! Great guys that work here. They make sure thinga get done and call you when the job is done.

Er
Review №95

Great price, great staff 👍

ka
Review №96

Great pricing,& swift service. #singlemom they were super considerate and got me in and out while my infant was asleep in my arms.

J
Review №97

Fantastic, attentive, exacting, and speedy service. If your car needs new shoes, this is the place to go in Lancaster.

Je
Review №98

Great Service, professional people, could not be happier with my experience.

ma
Review №99

Great customer service. Kept me informed of the progress. Quality work and everything was completed quickly.

na
Review №100

My wife had worn down the tires for her Honda Civic SI and we needed new tires and alignment which came out to a lot of money but Bill was able to give us a great deal on Michelin Pilot Sport 3 with alignment. We got the installed same day in less than an hour. Loved the service and the extra mile Bill went for us. i will be coming here from now on! Excellent service.

Information
78 Photos
100 Comments
4.4 Rating
  • Address:43729 15th St W, Lancaster, CA 93534, United States
  • Site:https://americantiredepot.com/store/lancaster/?utm_source=GoogleMyBusiness&utm_medium=Website&utm_campaign=Lake_Forest&utm_term=Lancaster
  • Phone:+1 661-945-1841
Categories
  • Tire shop
  • Auto electrical service
  • Auto repair shop
  • Brake shop
  • Car battery store
  • Car repair and maintenance
  • Car service
  • Oil change service
  • Wheel alignment service
  • Wheel store
Working hours
  • Monday:Closed
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:8AM–5PM
Service options
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
  • Wi-Fi:Yes
Planning
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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