Happy with the work that was done on my truck. Very tiny dent taken out and a paint blemish gone. Even washed my truck and cleaned the interior.

Friendly and professional staff. The shuttle service is very convenient. the paint-less dent repair work performed was excellent. they have a large backlog and takes months to get your vehicle into the body shop.

They fix it right. Been here a half a dozen times for various body repairs, and never gone wrong.

Very good service, they are working with me to fix my car and compensate me for the time .

They did a beautiful job on our 2007 Toyota FJ Cruiser. Replaced our front bumper and right side bumper as well. It looks brand new. We love it. Will certainly be back to replace worn parts as needed.

Excellent body repairs and they work with several or all insurance companies. Mine is State Farm. Their work is excellent.

Totally professional and you wait indoors and they offer you drinks.

I was getting frustrated because everytime I thought my car was gonna be done the time was extended. I expressed my frustration and they’re giving me a loaner car for free until it’s done since my insurance didn’t cover it and it’s taking longer than expected. I’m so happy that I have something to drive until my car is done. Overall it’s just a frustrating experience not having a car but they were able to work with me.

They did a good job! Looks perfect.

Jones Honda is a great place to take your vehicle for service. They have taken care of our Pilot and it keeps running strong. The showroom is clean, they have a very nice service waiting area, and the staff is friendly and knowledgeable. Great new and used car selection too.

After I hit a deer, I took my car to Jones Body Shop to have the front bumper replaced, among other smaller repairs. Their quality of work was exceptional. While waiting for parts caused a one-week delay, the staff were helpful each time I called to check on the repair status. On the day I was scheduled to pick up my car, I received a recall notice in the mail for my front passenger airbag. I called the shop to see if they could replace the airbag (with little expectation that it could be done without visiting an Acura dealer). When I came to pick up my car, I was pleasantly surprised to find the airbag had been replaced. Thanks for going above and beyond!

Just got my car head went in there for an estimate

Needs to be more thorough for estimates.Initial estimate for fixing grill damage: $666.34Estimate after starting the work: $1107.43.This turned from a cash deal to a claim. There needs to be more accountability for estimates given, or let the insurance company do it.

After repairs were completed there was chipped paint, scuff marks on the paint and trim and the color was wrong. The door handle included in the estimate was also broken and you could tell the tried to hide it by painting over it. They said they would make it right. A week later it was better but they charged again for repairs that were included in original estimate. It look over a month to get my car back!

Took my car here after an accident and had to bring it back TWO more times because they did such a poor job. Honestly should have brought it back again but I was over it. The first time my door didn’t even close properly. The paint was a mess. Things were missing. The last time a cover was cracked and when I brought it there the guy was like “huh I don’t know how that would have happened” insinuating that I did something. I had to drive 1.5hrs from my house for these trips (one way). Also they kept telling me it’d be done “tomorrow” and tomorrow eventually turned into a week later. I understand these things take time, but don’t tell a customer it’ll be done the next day and then keep pushing it back. I’d never bring a car here again.

I wont rate this place. Because this place dont deserve any rating from me .I brought my escalade here for repair 1) windshield need replace 2) right fender need repair,after all the dust and worked print were left untouched they even forgot about my right sensor for the fender.i wont go back there or refer any friends to Jones body shop.😡😡😡😡

Did good work after they ordered the wrong bumper and took and extra week to complete the job. But Enterprise was great.

This place is a joke. I have had nothing but trouble since day one. I dropped my car off July first and they wouldnt not give me any info about the car or send out courtesy call with updates. We are now into August and still my car is in there. I have called Kris Jones the general manager with no returned calls. I also called Joe keener service manager with no returned calls. I finally went in last week and they told me that my warranty would not cover my mechanical issue due to it being in an accident and it was not in an accident. So I then called my warranty only to find out they never called it. The next day I went in they told me I guess we never did call the warranty. At that time I also demanded to meet with the service manager Joe keener and he showed no care or concern for my issues. I told him how I as hung up on after hearing 2 service men argueing over who would answer the phone then one guy said Ill handle it and picked it up and hung it up. They told me my bill will be $1300 but I just spent that amount of money on my rental car for a month. They said they were only starting to work on the car last Thursday but who knows anymore if they are just never going to return the car at this point or not since I have been disrespected, and treated unfairly with no regard for good customer service. Do not use them, if Honda would actually invest into there shops this would or should be unacceptable.

This is not a first for me with jones. The only good experience I have is with the courtesy of employees face to face. The quality of work is beyond terrible, it’s clearly an assembly line. The car has been sent back multiple times to be “fixed”. Every time I feel the car should be done I have to call in to find out the car has been done or in my most recent, waiting on parts that came in last week but just no one has worked on it. It’s a 15 minute job by the way. Long story short, never take your business to them. Deal with the local one man band places that actually care about you and your vehicle

50 years of excellence...I took my car to Jones to have a dent fixed on the rear left quarter panel. I would really like to know what takes 3 weeks to fix a dent, paint, and check the alignment. I should of turned around and walked out when i heard another customer arguing with employees, the very first time I came into the show. Ill make sure no one that I know ever uses their services.

Very helpful. Fast & courteous with my estimate for State Farm

Great guys. Finished work on my car in a good amount of time and got back to me quickly!

Place is very unprofessional, Jeff took less than two minutes looking at my car before going in to do my estimate, going forward with services on Monday (suppose to be done Wednesday) Wednesday comes I heard nothing from them, haven’t heard anything since I dropped my car off, Thursday I call, they tell me it’s not going to be done till Friday and that they forgot to add a new hood into the estimate and that they were working on doing this now, they didn’t even call to tell me they were going to do this and that it would be additional $800, I couldn’t even approve of this charge and they continue to have no communication through this process.

Had a difficult experience. The Body Shops staff was frustrating to communicate with but once I contacted Don Slavin (President of Operations) he was very helpful, kind and fair.

Horrible. I paid an extra $900 for fabric protectant and have had non-stop issues with keeping it clean. If it rains, water spots stay on the fabric until cleaned with a fabric cleaner. Its obvious that something was applied to my seats, however Im not sure if the formula was applied or mixed correctly because water alone should never stain fabric the way it does on these seats.I took my car to the body shop and photos were taken for a claim to be made with Simonis, the third party company of the product. After waiting about a month, I called to inquire. There was obviously no movement on my claim. I was finally set up with Simonis and more photos had to be resubmitted. I dealt with this for 6+ months.Needless to say, nothing was ever resolved. I even spoke to multiple managers. I understand this claim was handled through a third party and essentially Honda was not directly responsible, however no one at Jones seem to care if my car was taken care of or not.I got tired of calling both Jones and Simonis and the fabric in my 2017 Honda Civic is the hardest to keep clean. Ill never deal with Jones or Simonis ever again.

Dave gave friendly and fast service. He made getting the estimate for the damage on car my easy.

Im only giving 3 stars because of the experience with an estimate I had there. Small dent repair, got it done at another place who did it for half the price.

Its expensive but real parts. Ask for Seth at Honda...hes the best service guy we have had in a long time.

Very helpful, good turn over rate

Great people and great service!! Thank you

The body shop completely sucks... The worst job Ive ever seen!

The services are very good.

Excellent customer service, Outstanding Craftsmanship

Its a good place and nice guys

I hate my car after picking it up from them, i can not say if it was a poor quality job done it’s no quality at all ((

Expertise in every step of the way

Work is really good!

Racist and rude I hung up the phone because they did not understand me

How to bring your car back to repair after it was supposed to be fixed

Very good service 👍

Good customer service