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Auto Traders International LTD
1009 N Prince St, Lancaster, PA 17603, United States
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Auto Traders International LTD
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ka
Review №1

Have to say this was one of the best experiences in a car dealership iv ever had the owner was absolutely awesome and understanding will do business here again

ta
Review №2

Rob and Leroy were fantastic. I cannot express how thankful I am for the service, kindness, and how stress free the process was buying my first car. Thank you!

Gr
Review №3

Purchased a vehicle today from ATI. It was the easiest and quickest car purchasing experience I have ever had. Leroy, Rob and Meredith are extremely polite and easy to deal with. I would recommend ATI to anyone looking for a vehicle. Used their financial institution and they got me a great rate and couldnt ask for a better deal. I will be back for my next vehicle purchase.

St
Review №4

Auto Traders takes care of their customers! From the time we received the estimate, until the day we picked up our truck, Meredith went above and beyond with customer service. She kept us posted on the progress of the repairs, sent photos and really made us feel like a valued customer. Our truck looks amazing--just like the day we bought it. This is a great company to work with! Thank you for everything!

Be
Review №5

I had my 2009 Toyota Venza detailed here yesterday and when I came to pick up my car it looked BRAND NEW! My cars every nook and cranny was cleaned both interior and exterior. Even under the hood! I am SO impressed by this detail team...second to none in my opinion plus its only a few blocks from home. I say treat your car and YOU to this incredible service. It is so worth the small investment!

Su
Review №6

Bought a car from auto traders and it was the quickest/easiest car buying experience I’ve ever had! And everyone was so nice and not pressuring at all :)

Lo
Review №7

I would not go anywhere to get a car repaired than here. The customer service is definitely 5-star service. From the estimate to the daily updates to the car delivery back to me, it was top-notch all the way. Meredith & Matt both stand behind every single thing that they do!

Jo
Review №8

Amazing customer service! Awesome people! Great experience all around!

Mi
Review №9

So impressed with my experience!! Matt, Meredith, and all the others I interacted with were happy, pleasant, and provided amazing customer service.They accommodated my schedule and went above and beyond by even giving me a ride to my office after dropping off a vehicle!We had three vehicles repaired and detailed and couldn’t be happier. By far the best detailing we’ve ever seen! Thank you!!!

Ti
Review №10

My husband and I both have our cars serviced here. The service department always does a great job! They even occasionally pick-up and drop-off our vehicles for us if we have a scheduling conflict. Weve had nothing but great experiences every time!

We
Review №11

Great cars, out of my price range.

Ch
Review №12

Matt and his team provided the perfect car for my family. He asked what specs I was looking for, even down to my favorite color. When I told him I was looking for a burnt orange Ford Escape with hardly an miles on it, he told me it was a long shot. However, he delivered exactly what I was looking for-- a beautiful burnt orange escape with less than 31K for miles. When I arrived the vehicle sparkled. By far the best car buy experience I have ever had.

Ma
Review №13

Thanks for your extra efforts to get my car back. The car looks great, and I appreciate your very reasonable estimate. GREAT WORK!!

Se
Review №14

Meredith and her team made the process of getting my vehicle repaired ridiculously easy. I would recommend Auto Traders to anyone near Central Pa!

To
Review №15

Auto Traders saved me thousands! My high mileage truck needed some high dollar engine repairs. Auto Traders gave me a quote to do the work that was almost HALF what my regular shop was going to charge. They even came in below budget! I will definately be returning.

Mi
Review №16

This dealership is a top notch organization to deal with. We bought not one but two 2016 Ford F150’s that are in exquisite condition. More importantly, our sales rep, Kyle and the owner, Matt bent over backwards to create a smooth and easy buying experience. No haggles, no frustrations. Just a great product. We would absolutely buy from them again.

Ro
Review №17

Great cars and trucks. Awesome mustang I bought couldnt be happier. Fantastic salesman very nice was very helpful with any questions. Would highly recommend. Mustang gets more looks then any in town. Thanks Auto Traders international.

Mi
Review №18

I heard about Auto Traders International from Matts uncle. Matt called me just after the New Year and began looking for a vehicle that would meet my needs. He was very helpful, but not pushy at all. Matt found a 2018 Suburban LT that was very low mileage. He purchased the vehicle and held onto it for over a week until I was able to visit the dealership to give it a test drive. I purchased the vehicle 4 days later. Matt and Kyle were very helpful in closing the deal and I felt no pressure. I appreciate their attention to detail and their customer first attitude!

Ro
Review №19

We purchased a 2012 triple black California Special convertible from Auto Trader two months ago. It was the best experience I have ever had buying a car. The staff was super easy to deal with, honest and up front with every question. I would recommend them to anyone. Im a Mustang guy so I knew what I was looking for. We drove down from Williamsport, Pa. and drove home that afternoon with the car.Top down with the air conditioner on. Oh, by the way, My wife loves her new convertible.

Ga
Review №20

Matt Gibbel did a great job finding me a truck that I needed in quick timing! He effectively paid attention to my preferences and was very open throughout the process. He also gave me a great deal on the vehicle, as I could tell customer service was more important to their business than making money. Looking forward to my next purchase!

Br
Review №21

Kyle was easy to work with. My wife seen my dream car on the lot, I called and the rest is history. Kyle was fast to respond to my phone calls and he had everything pretty much ready to go when I got there. THANK YOU...I absolutely love my new Pony!

Sa
Review №22

Awesome truck buying experience. It was refreshing to work with a straight forward and honest dealership. Kyle made the process easy and convenient even from Georgia.

Bi
Review №23

Saw a truck I wanted on line at their dealership, after a couple days of emailing back and forth I decided to take the 2 hour drive to their dealership. They stayed open later then posted to wait for me..When I got there they were very polite and professional. Answered any and all questions I had. I was in and out in about 45 minutes. Easiest car buying experience ive had yet.

Et
Review №24

Kyle and team are extremely helpful and a pleasure to work with. Although I ended up buying a car somewhere else, they were very patient and provided excellent videos and pictures to give me a feel for the car since I live in another state. I would highly recommend them for your car purchase.

To
Review №25

Matt and Kyle provided me a customer experience that is not seen in the automotive industry today. My truck was worth every penny because Matt and Kyle hand select every car and truck that is on the lot and my GMC was no different. The entire staff at Auto Traders International was ethical and honest in every way. Thanks for a great car purchasing experience and I am sure to be back!

Ka
Review №26

Great place, friendly guys. They make sure you leave happy, with the car that you want. Definitely would recommend. They made the long drive worth it!

We
Review №27

Just wanted to say thank you. Drove over 2 hrs to get my yellow mustang and I love it. Kyle you are awesome. Will highly recommend this place.

Za
Review №28

Recently bought a Jeep Wrangler from Autotrader International. Kyle promptly responded to my emails when I was gathering information on the vehicle. The car was in great condition and was priced reasonably well! They were able to make the car-buying process as quick and painless as possible!

Je
Review №29

Great experience. They took the time to look for and find the exact vehicle I was looking for. Lots of follow through without any pressure or sales tactics. Highly recommended.

Er
Review №30

I bought a Chevy Cobalt SS in July of 2014 from Auto Traders. A walked onto the lot saw the car and was hooked. Joe and Norm did everything possible to make me the happiest customer. Since owning the car Ive had no issues whatsoever. They do simple things like new tires, new brakes and other simple things that make you confident that the car your are buying will last a long time. If you want a dealership that will make you confident in your purchase and in a no pressure setting, than Auto Traders is the best place to buy a car from period.

Ka
Review №31

Helpful and Kind! Best Price for the vehicle I was looking for around. If you want a great car buying experience look no further!

Da
Review №32

I brought an Avalanche from this dealership and I couldnt have had a better experience. I have purchased my share of used cars but this, by far, was the best experience. From the salesman, to the financing and overall quality of the truck, I was 100% satisfied. I would recommend this dealership to anyone looking for a vehicle and someone trustworthy and easy to do business with. I usually do not bother with reviews unless I am eager to pass the word on.

Gl
Review №33

I dealt with Jon who was extremely knowledgeable and helpful. He worked around my work schedule which was great. Once he found out I was a serious buyer, the whole entire process was quick and painless. Id have to say it was definitely the most relaxed and smoothest car purchase I have ever made. These guys are very professional, I certainly recommend them for anyone in the area and I will certainly be returning in the future.

Kr
Review №34

I had a great experience, Matt the owner was very professional and answered any questions that we had. He made the whole process of buying the car a breeze. I really cant thank Matt and the team at ATL enough. Sure do love my 2017 mustang GT.

Ja
Review №35

These guys are great! They made the process of buying a new car easy and hassle free. Highly recommend!!

Re
Review №36

Joe was my salesman and he was very nice. Purchased an 05 Cadillac. Within the first two weeks the car started missing, leaking oil and leaking coolant. Joe was very nice and the car was taken to their mechanic (directly behind the dealer) The coils and water pump were replaced. The oil leak was blown off as no big deal. I took their word for it. I then was out of the country for 4 months. Only 7 thousand miles (but yes 11 months) later I have been given a whopping repair bill of $4503.00. This after 719.00 for an alternator. (who knows how much the coils and water pump that had to be replaced were) I need a front engine cover reseal 1649.00 transmission cooler lines 619.46 (still leaking coolant), Power steering pressure line 398.65 and a power steering rack 1015.66. The leak in the car is oil, coolant and power steering fluid. It has ruined the driveway and has cost me another amount to continually put oil into this car from the beginning. I have also had the car to another mechanic previously who stated that the struts are going bad.Norm whom is the president of the company according to his response within my Better Business Bureau complaint, in the beginning when I asked for the car to be fixed two weeks after purchase was very very rude. I told him I was sold a lemon and he shouted at me. When I called him last week he just suggested I get another mechanic because the price was too high and had never heard of prices being that high etc. etc. My car went to Kelly Cadillac to certified mechanics who know what they are doing. He acted like they didnt.Meanwhile I called the attorney general. Im screwed because my car is older than a 2011 and yes I signed an as is contract. The problem is that I tried to address this problem within the 3 month warranty and within the 30 day return policy.So basically I have 3/4 or more of the value of this car in repairsAuto Traders is sneaky and shady and clearly knows how to get around the used lemon laws. I was even warned by the dealer right beside them but didnt believe it because I thought they were just trying to get my business. Litigation is being considered if I have ANY rights at all.

Ju
Review №37

I was in town on vacation from Utah. When I mentioned to a friend that I was looking for a Jeep, he recommended I talk to Matt. During the week, Matt sent me a handful of cars to look at, and when I found one that really interested me, he negotiated a wholesale price with the dealer and drove to New Jersey, checked it out, and brought it to Lancaster for me. Picking up the car was a breeze... no surprises, no pricing gimmicks, easy transaction, and now we have a beautiful car. I can’t recommend AutoTraders Intl enough.

Da
Review №38

Great experience. No pressure to buy. Good price and very friendly service by Kyle & Matt. Will definitely return.

Ch
Review №39

Hands down best experience buying a car. Matt was awesome to deal with. Very nice person and runs a real nice dealership. Would recommend anyone to them.

Ja
Review №40

I purchased a Nissan 350z from the guys today. They are very nice and have a bunch of great sports cars/family cars. Highly recommend with fair prices. Check them out!

ma
Review №41

Fantastic experience. Kyle was phenomenal. Will be considering my next car purchase from here

Re
Review №42

Matt and Kyle provided our family with a much needed vehicle upgrade to accommodate our growing family in a timely manner on short notice, and provided the vehicle we requested at the right price. Thanks for a great car purchasing experience!

Ji
Review №43

I recently purchased a Dodge Ram from Auto Traders, and am very happy with the vehicle and the purchase experience. Jon was very knowledgeable and easy to work with throughout the process. He made buying a vehicle as stress free as possible. I highly recommend the dealership, and will go back next time a need a new vehicle.

Ve
Review №44

Very great experience. Joe was very helpful and polite. Just an over all wonderful place to buy a car. I highly recommend if your in the market for a car. Im sure you wont be disappointed!

Ma
Review №45

Hands down the best experience for buying a car. From the courteous knowledgable salesman, to the presentation of the car, to the overall feeling of getting a great deal, my car purchase was second to none. If you live in the area, definitely check them out. I shopped around, and no one could touch their prices or the overall feeling of a no-pressure experience.

Cr
Review №46

My husbands dream of a Legend Lime Green Mustang GT Convertible came true here. Once we located the car we had to do much research with many calls and internet searching as we were located several hours from them. They were very forthright and honest and were willing to send me extra pictures to help us make an informed decision. We arrived on a Saturday to test drive and make our final decision. They had the car ready and worked with us on our examination of the vehicle and with our final negotiations. Jonathan knew the paper work that needed to be completed for an out of state purchase. We received the final paperwork via certified mail several days latter. Tara was also great on the phone with my questions regarding the expected mailed paperwork. We thank God for Norm, Jonathan and their team (including the canary :) that made this purchase as smooth as possible. Thank you!

To
Review №47

Kyle and Matt were very helpful in all aspects of the buying process especially in finding the perfect truck I was looking for. Go give these guys a visit!

Lu
Review №48

Just bought a 2011 Chevy Cruise from these guys. Hands down the best experience i have had buying a car. No pressure from sales staff. They were very patient and let me test drive as many cars as i wanted. I am new to the area and have found were i will be buying all my cars in the future.

Tr
Review №49

I recently purchased a car from this dealership and had a pleasant experience. The car had some minor mechanical issues that Auto Traders took care of. They were nothing but cooperative towards me. They took care of every request I had of them without any questions. I would definitely consider this dealership when purchasing my next vehicle.

jo
Review №50

Got a 2001 Oldsmobile Alero from auto traders a bit over a year ago. I was treated very respectfully and honestly. Had no issues with car for over 10 months, Until some normal things needed replaced. The intake manifold gasket went after 11 months, which is very common on GM 3.4 V6 engines. Other then normal maintenance the car has been reliable, is in great shape, and I love it! would surely come back again when the time comes for another car.

Je
Review №51

Picked up a GREAT deal on my new ride from Autotraders today! Everyone I talked to was amazingly generous and went completely above and beyond to take good care of me.WELL WORTH the 2 hour drive from my house to buy from them!

Mi
Review №52

Never did I buy a car from Auto trader BUT I am very happy to hear that Joe and Auto trader was able to help a good friend of mine Jose. He is a great person hard working for his family and to see him go thru the amount of stress he did was sad. He is back to himself and I think auto trader did a great job helping him...thanks

Sc
Review №53

I had purchased a ford mustang from them, over all very happy

Sc
Review №54

I never bought a car, I stopped by to see what day had because my car was total from a recent storm. I rating this dealer because of some reviews and because I was not pressured when I went up there. One comment I read was a young man stating he made a mistake and judged the company before they got a chance to fix things. Thats great humility and nice to see for once a consumer step up and appologizes. Great Job sir, and great job auto trader for helping him out.

Ka
Review №55

Ive been driving my 2007 Passat Wagon I picked up with Jons help and am very pleased with it. I appreciated all the information, with no haggling or hassling. It was worth wading through 32 cars to get to the right one at the right place. Thanks, guys!! Recommend Auto Traders International highly!!

Ma
Review №56

I have bought numerous cars from them over the years and could not be more pleased with the level of service and professionalism that they offer at their car dealership. Very honest no pressure car sales.It is truly a 1 of a kind dealership.

Ro
Review №57

These people are great. 5th vehicle family has purchased from auto traders. we will be back for other vehicles. we have always been treated like family

Su
Review №58

By far the most reputable dealer I have ever bought from. I found them to be fair and honest and even very generous. I bought a VW Jetta and I love it. 3 weeks after buying it I did get a check engine light and even though it was not covered by warranty they had me come in and fix it for free. The after sale service I received really proved to me what great people they are. I did read some bad reviews but unfortunately the world is full of cry babies, and no one can make everyone happy. I usually dont write reviews but these guys were so great I felt I owed it to them. I will always go back to them in the future and will send all my friends.

Sh
Review №59

The most down to earth salesman I have ever seen at a car dealership before.There is no pressure throughout the entire process and the salesman Joe and Jon are there to make sure you are happy with your purchase during and after.It is absolutely the best place to buy a vehicle.

Ro
Review №60

Theyre not quite up and running yet but theyre professional and welcoming. Ill be going back !

Je
Review №61

Been taking my vehicles here for service for years before they changed names. Couldnt be happier.

Ph
Review №62

Wow my 2002 Audi allroad quattro is awesome! I got it for a great price! Norm even paid for me to take it to a local diagnostic center where they put it on their machine and everything checked out fine for the car. Real nice staff; very reputable dealer! I heard nothing but good things from my friends in Hershey and Harrisburg. Thank you so much for meeting my transportaion needs! And what a sporty car it is in immaculate condition! Ill be looking here for a car for my daughter this summer!Thanks again, Phil

CC
Review №63

This dealership was unprofessional and shady. I drove 2 hours to this dealer and found a car I was very interested in. the Sales Rep told me the car was being worked on, he would call me the next morning and let me know when it would be ready. I never received a call. Several days later, I called him, he said the car was still being worked on, I asked about other cars, he said, this would be the best car for you. I never received a call back. When I called to ask for the General Manager, he was not available. I asked for the GMs name, the person who answered the phone, Jon, he very reluctantly told me the GMs first name is Joe but would not give me his last name. I was wondering what he was trying to hide.....extremely unprofessional and shady.

sa
Review №64

Ive been working with Joe for many years I would recommend doing business with them

Jo
Review №65

I bought two cars from here. One was a 2004 Pontiac GTO, and the other a 1998 Chevrolet Camaro Z/28.First was the GTO and the experience was good through the whole transaction. Car ran beautifully and shifted well. The price was slightly high, but they claimed it was inspected by the on site mechanic and it was all good to go. They had a clean accident history so the deal was set.Second was the Camaro. Same deal ran nicely, high priced but again claimed clean accident history and deal was done.All sounds well but this is when the storm worsens. as the list below will detail,1. I drove the GTO off the lot and not 10 miles down the road the check engine light came on. Took it back they said oh yeah we will fix it They had it for 2 days, I got it back and the same deal. I asked what was going on and they told me they didnt know what to do....Ok its a used car fine I took to my shops and discovered the following.1. It was in an accident and the BCM or Body control module thought the car was damaged. The structural damage was obvious under neath the car. SO IN NO WAY DID THE ON SITE MECHANICS NOT NOTICE THIS.2. The GTO key was broken from the begining and they said we can look into another key with no response. So long story short the GTO was wrecked, had a bad key which prevented me from driving the car once the FOB died and it wouldnt start and they would not honor anything they said they would.Camaro nightmare.1. Again check engine light on 10 miles down the road. I should have learned my lesson, but hey I thought maybe it was the GTO. NOPE this too was a lemon.2. Again on the lift exposed body, and frame damage that NO WAY ANY MECHANIC WOULD MISS. To the point in needing a whole body alignment which was a major, MAJOR expense.All in all over 5 thousand in repairs to both vehicles in which we put less than 1,500 miles on. To top all of that off the would not answer my emails about anything.Buyers beware they are some serious crooks in there that mask the business with the Twin Pine name which is a shame.

Jo
Review №66

Sometimes people are quick to get online and make a bad statement before giving the company a chance to fix things and here you out. I made that mistake with AutoTrader in Epherta. Joe, Im sorry I didnt give you a chance to explain to me, little did I know you had no idea what was going on. You reached out to me WHOLE HEARTED and VERY SENCER. Your number one priority was to make sure my family had I had the right car, safe and reliable. Thanks Joe. I greatly apprechiate all Your help and very sorry for the lack of communication and for jumping the gun. I would recommend you and Auto Trader to anyone and will NEVER DO BUSINESS with another dealer again. God is Good and has truly blessed me in Finding you!!!

Su
Review №67

We were recently shopping for a used VW Jetta. We looked at many and finaly found the one we were looking for at Auto Traders in Ephrata, Pa. The sales staff were very helpful and didnt pressure us. We got a very nice car for a very good price. We will return when we are ready for our next car. We highly recommend them to anyone looking for a nice pre-owned car. Bob and Sue Pearson.

Jo
Review №68

Brought 1996 Cougar over the phone it was just as they said,A-1 condition.Been driving over a year, not 1 thing wrong

Bi
Review №69

Friendly people

Ch
Review №70

Bought a car from them, price was good, service was nice. Didnt feel hassled by salesman

Ka
Review №71

Great!

Information
33 Photos
71 Comments
4.7 Rating
  • Address:1009 N Prince St, Lancaster, PA 17603, United States
  • Site:https://autoti.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 717-295-5000
Categories
  • Auto body shop
  • Used car dealer
  • Auto bodywork mechanic
  • Auto dent removal service
  • Car dealer
  • Car detailing service
  • Mechanic
  • Motor vehicle dealer
  • Motorcycle dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:7AM–5PM
  • Thursday:7AM–5PM
  • Friday:7AM–5PM
  • Saturday:7AM–5PM
  • Sunday:7AM–5PM
Offerings
  • Buys used goods:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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