I normally don’t rate locations but the girls at this location were awesome!They helped me and my husband choose the right phone, gave us a great deal and helped us save $50 on our bill! Thank you Bianca and Alondra C for your patience, you girls were a great help!

They were nice they told me what type of phone I have but they didnt have the phone case that I was looking for. But they told me where I could look for it on Amazon so I was able to find one there. Theyre always patient at cricket with me cuz I know nothing about phones really. And they take the time and explain what I need explained. I appreciate your customer service this cricket in belmar thank you for their kindness.

Great store always friendly and getting a phone was easy, Alondra made the process so easy and stress free for me will come here in the future

I went in there for a new phone....just the phone...and the man there was insisting that I get a phone and a new line so the phone would be cheaper. He never told me how much the phone was by itself and at checkout he gave me the new phone line anyways...against my wishes. I returned the phone right away and he didnt take the phone line off my account. I paid for that line for 2 months before realizing it and I cant get a refund or credit. I will be switching phone companies.

7/12/21After waiting more than two hours to get my disabled sister her first iPhone - the lack of Customer service didn’t stop there !!Bianca promised us a nice cover for the phone plus a screen protector, then at the very end of the transaction took it back and said no you guys are not eligible for this deal !Shame on you Cricket !!Should be ZERO stars !

Theyre always very helpful and they get us what we need

None of the people at Cricket know what they are doing.... Their customer service center were the worst train people I have ever dealt with

Cricket sucks we all know this but this store takes the cake. Customer Service is lacking on so many levels and this is not me having a bad day. Save your money and go to a different carrier, its AT&T service and know apparently they has adopted there customer service goals as well. FYI T-Mobile has a better plan for the same money and better phone choices. Signed former customer

I also visited 2 weeks ago and got a new phone from a very easygoing and knowledgeable native American Indian girl, had a great and fun experience!

I drive a little farther to come to this Cricket store because they are real helpful and attentive and its never packed.

Truely last time i came the staff was awsome and the phone selection was better than any cricket store ... infact the girl told me get the same phone from walmart fa cheaper and saved me money, and activation .... shhhh im going back to pay extra lol

The worst experience I have ever had, I was intentionally lied to, and felt violated just as though I had been robbed, and then verbally abused after that. I specifically asked if they had coverage in a specified area because my grandsons were going to be going there to stay with their mother who had not seen or talked to them in over a year. They lied to me and said, Yes. just to make the sale. When I tried to return the phones and stop the service and get my money back to go somewhere else for service the would come in there, I was told that they did not do refunds and they screwed me out of my $200. Knowing how important it was for my grandsons to be able to contact me in the situation they were going to be going into, shows that they do not care about anyone or anything except for getting their commission. I turned them into the BBB and they did not respond back to their request. If they try to say they have a good standing with the BBB they are liars.

Horrible service!!!

Great customer service

Ive been here several times and the staff has proven to be helpful and courteous. I suspect the negative comments are from customers that went into the store already in an upset disposition. Anger begets anger. Treat them courteously and Im sure they will return in kind.

The employees are awesome everyone Ive dealt with. The best cricket store Ive ever been to 😁

This Cricket store sucks. The one on Sheridan by the Taco Bell is way better.

BEWARE! This store has been taking advantage of customers! they ripped me off when i was in to do an upgrade. Selena is the manager and she refused to help me in anyway and said thats the way they do things?! Unbelievable! Cricket is great and will stick with them but they are doing a horrible job at representing the company!

Worst customer service! Bought a phone 3 weeks later it didnt work so I brought it into the store. They said it was a manufactures defect and it was under warranty. I told the young lady I would just buy a new phone since it was inexpensive. I kept the same number and got the same phone I previously had and they still charged me a $25 activation fee even though it was their pos phone that broke after 3 weeks.

Worst store ever!!! They over charge for accessories, employees wont explain anything to customers. Know someone who went into this store and was over priced on accessories for an lg fortune when doing an add a line and wanting to pay their bill and was told the monthly payment was included in that transaction, phones ended up being shut off. Unless you want to get ripped off, I would not recommend this store. Manager at the store will refuse to do anything about it.

This happened probably quite a few months ago but I heard about it from my dad just and now Im livid. Someone at this store charged my dad $40 for a phone charger... he needed to buy two of them. So thats $80 for two chargers that fell apart within a week. Your store and employees are disgusting...I hope things have changed at your store seeing as how this was a while ago, but youre still getting 1 star for ripping off an old man...

Grear customer service they always help me fast and give me the best deals

I love that place

We bought a 700 $ phone an thay gave me a chinice version of it pice of sht

The most helpful experience Ive ever had

Awesome service but the internet is always going out

Nice, helpful staff. Can get pretty busy.

I would give this a Massice ZERO STAR the ower is rude and very disrespectful that he belives everyone talks too him as kid DO NOT GO TOO THIS STORE

Doesnt know what theyre doing.

Ruby the sales person was very helpful.

Friendly staff and fast

Poorly trained staff cited the opposite of company policy when asked questions. Highly avoid them.

Mariela was very helpful

Okay (I suppose). They acted as if they knew their products, but I knew more about them than they did. Sad, but everybody has to have a job if they are not career bound.

One word rude

Very helpfull

Never been there

They are Awesome

Very much helpful

Slow----$$

Its ok

Very kind the lady who attended us to my wife and ami thank you I highly recommend it

Excellent service

Excellent attention

Its fine

The best customer service