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AutoZone Auto Parts
5495 W Colfax Ave, Lakewood, CO 80214, United States
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AutoZone Auto Parts
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Ri
Review №1

I believe his name was Hector. But shoutout to the worker who helped me and guided me on what I needed for my car. They try to help you and not haggle you like some other shops may. Love this place.

Su
Review №2

Fabian at AutoZone made my experience there a pleasant one. He tested my battery and installed a new one in my car. He kept a cool and pleasant attitude though out the whole time even though there were some difficulties removing my old battery. I will go back there for my future car needs.

Ti
Review №3

I feel real bad because I didnt get the guys name, but I went to this AutoZone with a headlight issue and the guy went above and beyond to try and help me figure out what was wrong with my headlight. Most of the time you get a guy whos just trying to get you out of the store because youre a female but I have to say this gentleman was freaking awesome and he bought my kids and ice cream from the Paleta man👍

Be
Review №4

Well detailed Auto Parts Store and Great Products. Thanks Auto Zone with Professionalism at all Tymes/ Time 😊💝much love AutoZone 🌹

M1
Review №5

Jose was a huge help last night. He tested my battery and alternator for free. I needed a new battery and it was not an easy installation. He was patient and so helpful teaching me how to replace it. As you can see my battery is not easy to get to. Thank you Jose I appreciate you so very much! !!

Do
Review №6

I went in to ask where post office was nice clean little shop.The lady was helpful.

Jo
Review №7

The customer service was outstanding and the staff was very informative and helpful

Ch
Review №8

Have the parts I need and even some I didnt that a great price

Be
Review №9

They have awesome customer service here, I pass up some other auto zones to come here.

Er
Review №10

This auto zone is nice proffesional and quick been going for yeares.

Ra
Review №11

This is my favorite autozone I will never go anywhere else. I’ve been coming here for awhile but just today my headlight went out. I have after market headlights with tons of different bulbs and what not and I had no clue how to tell what bulb to buy. I walked in and asked Eric if he could help. He went right outside, pulled my old bulb out, and we went back in to purchase the new ones. I bought the bulbs and to my delight, Eric actually replaced both bulbs for me. It was the nicest thing ever given I was going to be YouTubing and trying to do it myself all night. He did not have to do that, and I was so grateful he did. Autozone is so lucky to have someone like Eric representing them. I will only come to this autozone in particular from here on out.

Za
Review №12

Google can tell you much more then the employees here. They are awesome at grabbing the product of the shelf & cashing you out. Thanks Google

An
Review №13

They were very helpful when Napa wasnt. Autozone was there when I needed them. They helped me out. And the customer service was awesome. Thank you guys.

Ni
Review №14

Very nice employees and always have what I need

Da
Review №15

Bad incidents with these guys on multiple occasions... one of which demanded an eye wash station and acid neutralizer and these guys had neither, the manager was extremely rude in several ways including taking care of other customers that showed up after us BEFORE us, the only other employee must have been a trainee and didnt speak English really well, knew nothing about the store, and left us alone in the store to find the manager who was working on a car outside without following their regulations... OReilly a block away has amazing customer service, they always get parts fast and will be real with you about them, AND they have readily available eye wash stations and acid neutralizer, not even in the bathroom and I guess they have 5 such stations. We will see what autozone corporate does, but AutoZone is no good.The left us AutoZone, the right is OReilly. The left photo isnt even in the bathroom, so you can be locked away from these resources.

Ga
Review №16

When we finally get personalized space ships I bet this place will have a space branch on the moon, wait time will be like 3 days though based on current management. Never go to any auto zone and get a quick checkout. Always In line because they are understaffed

An
Review №17

Went to get my check engine light checked and the associate was extremely helpful and knowledgeable about the issue and solution.

La
Review №18

Favorite auto place to shop

Ma
Review №19

Leroy was the most helpful auto rep I’ve worked with. He stopped me from getting the wrong part. He looked up what I needed and was very helpful overall. Thank you!

ca
Review №20

Good service, i always come here for all my auto parts.

al
Review №21

They’re more concerned about telling stories about their drunk escapades the night before than helping customers

Da
Review №22

Was helped by a very knowledgeable woman who showed me a thing or two about side post Battery’s. Never had replaced one before and she put me and the other male associate to shame, didn’t even take off her rings. Very impressed

Li
Review №23

Great customer 👌..helpful

oc
Review №24

Good place to get your new parts, and even to have parts tested, battery super charged, etc for free

ma
Review №25

Good place to go if you need anything general automotive like....

Ro
Review №26

Part broke so I took it back and swapped it out in few minutes from a very pretty girl thanks!

Er
Review №27

Both of my headlights we’re working. So I decided to go into the AutoZone because they have been so helpful in the past. A gentleman named Jose took the time to look at my headlights and see that they had both burned out. He offered to help changed them which required taking my battery out too. He went above and beyond to make sure they worked! Thanks so much for making this problem solved super smoothly!

Cy
Review №28

These are the types of places that don’t do it for the money or because they need a 9-5 job, they do it TO REALLY HELP PEOPE and just be there for them! They are so honest, they’re so genuine they actually care about the customer and their vehicle. I mean I’ve gone to places where I pay money and they’re not nearly as patient or attention to detail, as these guys. I can simply call and ask questions and they’re not rushing you off the phone. They’re educating you and providing service. You need something and they come out to your car and help you figure it out. I’ve had a girl once put wipers on my car while it was raining. They’re just simply good people. Knowledgeable and kind hearted. I’ve never EVER have had a bad experience going to any AUTOZONE!

Gr
Review №29

Giovan was super helpful testing and changing my battery! Awesome customer service

Ja
Review №30

Liked fast serv.

Ro
Review №31

When u neec to keep your whip movin

Cr
Review №32

Very busy when I arrived. They are quick and prompt

Le
Review №33

Great staff..

Sa
Review №34

Walked in with concerns over my cars battery and Maria helped us understand what was going and was helpful doing an extra diagnostic test for us. Thankfully our battery check out but definitely will be coming back here if we ever need anything!

Mi
Review №35

Slim G. was great when I stopped in to get my battery tested, and ultimately buy a new battery. When the initial part we decided on wasnt the right size to fit in my vehicle, he found me the next best option and gave me a discount since it wasnt the same part I was originally quoted on. He, and everyone working in the shop that day, seemed extremely efficient and knowledgeable about both parts and excellent customer service. Thanks guys!

An
Review №36

Good service thank you

Er
Review №37

This is my go to for most car care parts.

TR
Review №38

Horrid they gave me the wrong oart for my car!!!

An
Review №39

Fast friendly and close to home. Very convenient location. I find all I need here. Thank you🤗

Al
Review №40

Worst costumer service.There are 5 employees and two ladies were ringing out costumers who needed specific parts so they were taking a while. I saw the manager checking out people so since I only had one item I went to that specific register once they were done. As I did that the manager Eric just walked away. I was standing there forever and no employee would acknowledge that I was waiting.Afterwards I walked back into the store to look for a specific item as I saw a costumer walk straight to the register. There was no one in line and he walked up to the register with a guy. The employee stated “I’m just standing here you can’t just walk up like that.” The costumer said there was no one waiting and there was 3-4 people behind the registers. The employee responded “You still have to walk up to the like and wait there.”I’m sorry but the manager here clearly doesn’t know what costumer service is.

Je
Review №41

Sad today, customer service went out the window.. Employees cusing at each other..

Mi
Review №42

I like AutoZone I get all my parts from here .😊

al
Review №43

I almost always know more about the part that I need than the person getting the part. Quite often the employee doesnt know where to look. Prices are good. Service is not. They usually have any part that I go there for. Diiferent workers almost every time. It does bother me that sometimes they only know what the part is called in Spanish.

Ke
Review №44

Went in to get my battery checked. Erick, the store manager, was very helpful, polite and quick when I ended up needing a new battery. I was in and out with a brand new battery within 30 minutes! Great store!

B.
Review №45

I like waiting 20 minutes for a scan tool that I didnt get to use since I left because it doesnt take anyone with half a brain 20 minutes to pull codes for a car.

Je
Review №46

2/7/2019 --- Our old car battery finally died during that cold snap last night. Eric and his team were very helpful presenting multiple replacement options with cost comparisons to meet our fixed income. And the best part...they installed it for $0.00! They may not be able to do that for every make/model vehicle, but it was a welcome break for these seniors and our 23 year old Chevy.

Al
Review №47

Take is for ever when you order parts and when the parts get there they dont deliver it to your shop if you dont call

Er
Review №48

I didnt go here, Google. You tell me that I got directions here, so why do you ask me to review it? Gawd!

Im
Review №49

Always have what I need.

Ed
Review №50

They had the part we needed and knew their stuff! Prices are higher than buying online but didnt have to wait and it was the correct part. Friendly service to boot.

Ka
Review №51

THE LADY TOTALLY HELPED ME OUT... SPENT 20 MINUTES WITH ME FIGURING OUT WHAT I NEEDED.... GOOD PLACE FOR SURE

Jo
Review №52

Worst customer service ever, so originally I bought a timing belt, water pump lot for my 4 runner which was stolen from me, so I bring those parts back, over 300 spent originally. I then had the parts returned and the money put towards 4 rotors and pads, top of the line parts from AutoZone, I had to add 30 more that day. So now my car losses the engine and Im forced to bring back the parts, they tell that it was put on a card when I returned them originally, that would be because of the lack of training because it should never have been done that way since it was a direct drop and swap. So then as Im buying over a hundred dollars of parts for another car and expecting my cash back of 274$ he!, Eduardo, states to meet her cant give my cash back and only a credit can be given, then he said he doesnt have any cards, so he slams my parts down on front of me and with an attitude the whole time sends me towards the door, now mins you I have in hand over 120 pounds of parts, and when I came in I made sure there was gonna be any issue as I quoted to him because my ride was leaving and he said no problems would occur . So Im stuck sitting here with no money, no credit, all my parts and no money for the Uber to get back home and Im supposed to walk away like this isnt an issue .. This is not going to end here, trust me, Im going to Yelp now, then onto the next comment board. AutoZone is a company not worthy of my dollars anymore, and imma gonna make sure that since Im in the industry working as a mechanic in a prominent shop that Im going to tell the world about this, now onto Facebook to let the world know about the buisness. I was a weekly buyer with this company thru my company also, not any more come Monday we wont be using their parts or services any more. AutoZone on Chase and Colfax in Denver, Eduardo the wanna be manager without any customer service worthiness at all is a liar and I consider them to be thieves please dont use them if this how they are going to be with a weekly customer that has more pull then they realize, how are you the everyday consumer going to be treated, thanks for taking the time to read this and its time we show them just that they deserve for this. Thanks again and good day

st
Review №53

This was the best car experience I have had yet. I am a new driver and dont know anything about a car let a lone changing a headlight. I have a Volkswagen which makes it even more difficult. Carlos, an associate at this location (forgot last name) was amazing. He spent over 20 minutes figuring out the fine mechanics of foreign cars and how to remove their light bulbs. He was very knowledgeable and caring towards my needs. I will always come here and would recommend it to anyone who is new or wants to learn something about their vehicle. THANKS CARLOS!

To
Review №54

Had my part in stock

Ed
Review №55

Bought a blower motor from this store, and it ended up blowing out my resistor. No big deal. Bought spark plugs from this store, next day a whole cylinder in my engine stopped working. What kind of auto parts store only sells defective products? Defective $2 product is going to cost me over $1,500 in repairs. I recommend going to the neighboring OReillys or if you can make the trip about a mile or so north: Advanced Auto Parts.

Ry
Review №56

Eric was a great help. Incredibly accurate and super professional. I will definitely be coming back to this particular location!

Ro
Review №57

Super helpful and very fast and friendly! Store manager helped me put in a new headlight real quick and was very kind

Ja
Review №58

This is my home store. I visit for all my automotive needs. The customer service is excellent. They go above and beyond to see that each customer gets that individualized attention.

Fr
Review №59

I dont know if its because Im a female or not any other AutoZone Ive ever been into everybody is always been helpful it seems like everytime I come into this AutoZone the staff is rud and. Non helpful it almost seems like youre bothering them and just overall very unsatisfied

Ga
Review №60

The staff here really helped us!!! They were quick and efficient. They remembered that we were having a problem with our alternator and helped us work through the entire problem and any other possibilities(which took all day). They were very appreciated!

Le
Review №61

Nice

Ja
Review №62

Good

Ab
Review №63

Good customer service.

w
Review №64

Had a bad battery that was still under warranty. great employee named Roman got me new battery and even installed it.what a great guy good for business. i will return Thanks a lot.

Sh
Review №65

Eric and all the employees were really nice. We broke down and were able to leave the car, in order to get help the following morning. Thanks to all!

Wi
Review №66

Got a good deal on lifetime warranty brake shoes. Well be sure to keep this car forever now. Lol Easy to find, well stocked for our Crown Victoria.Well be back again.

An
Review №67

👍

Se
Review №68

Always has what we need

Jo
Review №69

Always understaffed, Im standing in line waiting for a cashier for over 15min while the only two people in the store search for parts for other customers. Why no dedicated cashier? Your telling me if these people want to spend an hour looking at brake rotors I cant check out?!I will say that Autozone seems to have one of the best customer loyalty programs of any chain auto store. You earn a point each time you spend over $20 and then after earning 5 points you get a $20 credit. If your smart with our smaller purchases you can earn up to 20% back.

Gt
Review №70

Nice personal 👌

12
Review №71

Very knowledgeable. Friendly and fast

C
Review №72

Had what I needed

Au
Review №73

Jesus helped me out a ton. I made him work tonight haha

sa
Review №74

I just went in today to get bulbs for my brake lights and Ricardo C. helped me find and install them! He was so nice and I appreciate that kind of customer service! Thank you!!

Jo
Review №75

Awesome customer service!

Ka
Review №76

The staff was very knowledgeable, friendly, and courteous. They gladly helped us find the products we needed and even offered a few suggestions 😊

Vi
Review №77

Good parts

li
Review №78

Friendly and helpful

Ca
Review №79

Employees dont know what parts are

Ma
Review №80

They do great work n good sale on tires yo

Mi
Review №81

There is never a cashier at the register. Staff ignores you while you stand there waiting for service. They are always slower than turtles in the hot sand. No one cares if they make a sale or not. They didnt just have a bad day, this is how it goes in this store each and every time you try shopping there. Two thumbs WAY DOWN, twenty if I had them. Do yourself a favor and go across the street to Napa. Thats what I finally did.

Cu
Review №82

Showed up at the store and some guy messing with his Harley was extremely rude and unwelcoming in his shrill way of snapping that the store was closed.This is one of the reasons I quit shopping at this chain. Tried to hop in for something quick.

Ta
Review №83

Staff are very knowledgeable and willing to help. Every time i visit this location a new cashier is helping me to brain storm.

Pa
Review №84

Always a line if you can get help at all.

Sh
Review №85

The guy was VERY helpful an nice. He explained in detail how to use the product for my radiator.

Ci
Review №86

I have gone to this store for years but in recent months I have experienced the worst customer service. The employees are unknowledgable and could care less about helping customers, because of this I have decided to no longer go to this location and will drive farther to another location.

Ed
Review №87

SlowI waited for 43 minutes

th
Review №88

Just came in for a brake light bulb. They greeted me as soon as I walked in, and made sure I was getting the right bulb. Thanks.

Sa
Review №89

Jose is the man! 2013 Scion TC had a burnt headlight and he sold me a new set of nice ones, helped me pop the old ones out and install the fresh ones. Talked to me about my car a bit and gave excellent customer service!

Ga
Review №90

Great service and friendly staff.

To
Review №91

Usually have what I need but definitely not the cheapest oil prices as they advertise. Go to wal Mart for the cheapest oil prices

Pa
Review №92

These guys are always prompt with service and a set me up thanks guys I appreciate you

Sa
Review №93

Took my car here to get the codes read. Staff were super helpful and friendly.

Da
Review №94

They had what I wanted but they seemed preoccupied

Ja
Review №95

They always take care of you!

ma
Review №96

It is a great place to get auto parts

B
Review №97

Dude with glasses and long hair and little chubby dude seemed pretty lost pulling wrong parts making people who have been in line wait longer???? well definitely be switching our wholesale partner after that terrible customer service. Present actions are just an example of whats to come in the future. thanks Autozone for the terrible customer service and what seemed to be inexperienced workers

St
Review №98

Bought a battery for months ago at an autozone, winter came and it kept dying. Called up Bob the manager, and he said he would make it right. He swapped out the battery without a receipt and even warranty information as I bought it from another autozone. Save me a lot of money and went out of his way to make sure that it was right. perfect.

Pa
Review №99

Very courteous sales staff. Resolved my issues in a timely manner.

St
Review №100

The Auto zone representative was very knowledgable on the part I needed

Information
21 Photos
100 Comments
4 Rating
  • Address:5495 W Colfax Ave, Lakewood, CO 80214, United States
  • Site:https://autozone.com/locations/co/lakewood/5495-w-colfax.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A803&y_source=1_MjQ2ODU0MC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 303-232-6000
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–10PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:7:30AM–10PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
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