Amazing dealer! I got my brand new 2021 IS350F! Great working with Melanie Welch to get me the vehicle and helping me learn about my vehicles 10/10 I recommend it!

Lexus of Lakeway was extremely inviting and a pleasure to work with. I knew what I wanted and they delivered timely and professionally. Adam the sales guy was transparent with me from beginning to end, easy to communicate with, and knowledgeable. Happy to be a member of the Lexus family!

We experienced exceptional customer service from Lexus Product Specialist, Brianna Y. during the purchase of an RX 350 at Lexus of Lakeway. Brianna assisted us with test driving an array of vehicles. We chose to wait a few weeks before making a selection. During the interim, Brianna maintained contact with us. The Lexus of Lakeway General Manager, Ryann D. also checked in with us. Late one evening, we contacted Brianna via email to schedule an appointment for the next morning. Brianna responded to our email that evening and scheduled an appointment the next day as we requested. That morning, we finalized our first purchase from Lexus of Lakeway. The management team offered us a reasonable trade-in value for an older non-Lexus vehicle. We also wish to extend accolades to Lexus of Lakeway Financial Services Consultant, Tina M. Tina was professional, personable, knowledgeable and patient with us during the vehicle financing/closing process. She also explained several warranty coverage options in detail. The process was effortless for us. Brianna presented the key fobs to us as we approached the vehicle delivery suite, where the vehicle was adorned with a signature red bow! Brianna also offered us a tutorial on several of the advanced features of our vehicle and synchronized it to one of our cellular telephones.We are excited about our purchase at Lexus of Lakeway! Thank you, Brianna Y. and Tina M. for your professionalism, technical expertise and commitment to providing a customer experience that is stellar and outstanding!

This is the best dealership I have had the pleasure of working with. Great people and great facility. First class all the way. I bought one of their certified leased vehicles and it has worked flawlessly.

I went in to see a vehicle and the sales guy was nice but no negotiation whatsoever. Not a big deal I understand so I left. The car was at the dealership for 75 days so not sure if it went to auction. Anyways, I looked online and noticed the price went down on the car. So I called and spoke to Chris in finance and asked if he could look into it and call me back but never did and he did verify my info. That was over 2 weeks ago. Now of course the vehicle isnt available anymore but was at that time. A courtesy call could have been nice.

The staff is great & the maintenance care on my Lexus is outstanding.Chase Williams is the most professional and dedicated service consultant I have ever had in my many, many years and numerous cars! He goes above and beyond to help his clients!

An enjoyable experience with Adam purchasing our GX460. He was truly no pressure, let me take my time while deciding, had everything ready for me like he said he would when he knew I was on a tight schedule. He is also a very funny guy! A truly 5 star experience from the moment I walked in the door to the second I drove out! Thanks to Adam and everyone who made this buying experience exceptional!

Very nice! I bought my car at Lexus of Austin and have had a great experience. I have had it serviced twice at the Austin location. However I live in Dripping Springs so I wanted to go to this in as it is closer. You can’t go wrong with either location. Great guest lounge and great service! I love both Austin and Lakeway locations

Great service from the moment you pull into the service area. The 60000 mile service and car detailing service were performed to my satisfaction and I was offered a nice loaner car.Keep up the good service!!

Excellent customer service.. the entire team was extremely friendly.I especially liked working with Melanie Welch! Despite the fact she was out sick she still returned all by calls and was able to accommodate my request to get the deal done! Thanks so much

Alan was our service advisor and always provides exceptional service. Honestly, I feel like he treats us like family. I really appreciate his honesty and integrity, being up front when I dont need a service done that I ask about so I know I can trust him when he does recommend something. The car always looks great and runs great when I get it back so kudos to the whole team for their competence and professionalism!

We just had a wonderful experience with Lexus of Lakeway. Adam Fuller was awesome. He was extremely helpful and consultative. There were no pushy sales tactics at all. He helped us like he was an old friend and wanted to make sure we were happy throughout the whole process. We highly recommend both Lexus of Lakeway and Adam!

My son and I drove 3 hours to Lexus of Lakeway to find him the certified pre-owened Lexus we were after. I always try to work with reputable OEM dealers buy new nothing about Lexus of Lakeway. There are good, bad and exceptional OEM dealers. Lakeway is exceptional in my opinion. We worked with Adam Fuller their who was very personable, respectful, honest and easy to work with. This would be my son’s first car purchase having just graduated from college and landing his first job. Adam provided the perfect example of how the car buying experience can and should be. Finance manager Tina McClain was also a joy to work with. I would recommend this dealership to anyone, even if you have to drive 3 hours to get there.

Alan Gilley is the best damn thing to ever happen to the Lexus Brand! Glad to bring my vehicle over to Lakeway and bypass the incompetent Lexus at Austin location!!

This is a great place to do business. Buying a car was made less stressful by the salesman, Justin. He made the process go smoothly and pleasant! Very professional!!

My experience was great, quick and the service team did a great job in checking tge vehicle over and getting it clean and ready. Ashley was on top of it! She made everything seamless from our first email to driving out the door. She is great.

If you want a fun experience with the best product knowledge, Melanie is your sales rep to go to. Tina was my finance manager of the day and was absolutely hilarious and enjoyable to work with! I recommend buying your Lexus at THIS location. Not to mention their entire staff is incredibly friendly and welcoming. Thank you so much for the car of my dreams!!

The people are friendly and helpful. They wash & vacuum your car too, an added bonus! They fixed my car, so all is good!

The service is outstanding. I love the car washes. Adam provided white glove service keeping me updated about my service time line and the complimentary car wash. I love the waiting area! So comfortable and user friendly

I want to start off by saying that Brianna was an absolute pleasure to work with and is top notch at her job. She made our car buying experience an absolute pleasure. Also I cannot leave out Tina our Finance Manager who was a delight to work with and definitely made the signing the best ever we have ever had. If you are in the market for a new vehicle give Lexus of Lakeway a chance to provide you with the best experience possible, you will not regret it!

Beautiful dealership! Our sales guy, Justin and our financial rep, Tina were fantastic! They answered all questions we had and so friendly.

The dealership provides the great customer service before AND after the sale. My salesman Adam was the absolute best! I will be a Lexus customer for life!

Lexus of Lakeway made a dealership experience pretty awesome. Adam is a great service writer and gave me the best price between Austin and San Antonio. I will definitely be going back as long as I own a Lexus.

Chase Williams was very friendly and helpful. They were very professional about everything. Best part was that i didnt have to wait long at all for what i needed.

I had a great experience with everyone at Lexus of Lakeway! The dealership was beautiful and everybody was helpful. Thank you Melanie, Chris, and Ryann! I love my new car.

Had a great experience with Melanie at Lexus of Lakeway. She was quick to respond to my emails and was able to provide great information. When it came time to purchase, she was able to make me a great deal and make the process quick! Absolutely recommend these guys and love my new ride!

Brought our Lexus in recently for service and have nothing but positive things to say. Chase Williams was great to work with, he was professional and had us in and out in a reasonable amount of time. Absolutely fantastic facility that is clean and staffed with friendly employees. We look forward to working with Lexus of Lakeway for our vehicle needs in the future.

From the very first second that I spoke with Ryann, I knew that I would be taken care of. Ryann, Joe, Caleb and their whole team made me feel welcomed, answered all of my questions and made sure that I received exactly what I was looking for. I am so happy to be part of the Lexus family and grateful for Lexus of Lakeway and all they did to make this happen!

Excellent experience. Really appreciate Brianna York-she listens to what you want and delivers. The team removes traditional pain points in the purchase process. Awesome product made more special by their team. Thanks!

I bought a Toyota Rav4 last week at Lexus of Lakeway and it couldnt have been any easier. Please, do yourself a favor in both time and money and consider buying from Lexus of Lakeway. BRIANNA was our sales representative. She was great! She made a stressful decision easy. I greatly appreciated how easy she made it. I was in and out in no time. We will be buying all of our family cars from Brianna.

Melanie was exceptional in helping us with our new car purchase! Shes knowledgeable about every detail of the various models and really assisted us in making the best purchase for our needs. We enjoyed the experience at Lexus of Lakeway and love our new car...Thank You Melanie!

My car had a routine well check including oil change. I was provided a loaner car to run some errands before picking my vehicle up. I experienced courtesy by all representatives I came into contact with. The job was completed with the utmost efficiently.

I bought a used certified car from Lexus of Lakeway.There was zero pressure from sales. There was zero pressure from financing for additional wheel protection or other expensive addons. I was allowed to test drive the car on my own. I was able to sit and think about it for an hour before making a decision with no one approaching me or pressuring me. The pricing was some of the best in the whole country, and having the CPO and extra warranty coverage is a stress reliever when my only other car was a 17 year old sports car that I feel like could explode at any second.Very happy with my experience here. After dealing with really nasty dealerships, especially on my last lease from VW that got snippy with me when I passed on $3000 a year warranty coverage, these guys are angels.The free coffee bar was cool, too.

Melanie Welch was absolutely fantastic! She was patient, kind and attentive to detail. I told her what I wanted and she delivered. She went above and beyond in fact. Very happy with my purchase and this dealership is by far the best I’ve EVER been to. It’s absolutely stunning and the service is top notch. Highly recommend!!!

A huge thank you to Adam and Taryn for helping me and my family find our new Lexus GX 460! We were needing more space for our family, and Adam patiently showed us several different vehicles in order to find just the perfect fit. Chris in financing kept my children entertained with stories during the paperwork as well. Truly a wonderful purchase experience!

I have owned a Lexus for awhile now- probably over 10 years- and this dealership is the best place I’ve encountered for service and maintenance.

I love this dealership! All of the staff are very professional and friendly. The service on my Lexus is always great. I’ll never service my car anywhere else.

We had great experience with Melanie Welch at Lexus of Lakeway! She was helpful and went above and beyond helping us get just what we needed. We love the dependability and safety of the Lexus brand. We are customers for life!

I purchased my Lexus GX from Hailey Taylor and it was by far the smoothest vehicle transaction I have ever experienced. Hailey was very knowledgeable of all the vehicles they had to offer and I am 100% satisfied with the one she put me in. She listened to my needs and matched me up. I never thought I would say that purchasing a vehicle could be a complete joy but Hailey made it that way. I highly recommend Lexus of Lakeway and ask for Hailey.

Lexus of Lakeway is great. The personnel is very professional. Here, they DO listen to the customers right away. If there is ever a rocky moment, one can see/feel the difference next time one visits the site. This Lexus dealership always has an answer to your question with courtesy; thus, inspiring trust. The service department tries to the utmost to accommodate the customer. I highly recommend this dealership; Im already planning to get my next automobile here. Congrats management!

Easiest and most fun I have had buying a car! Melanie is excellent at her job and made it an enjoyable experience. No one is pushing any sales agenda and they just tell you the facts. Highly recommend going to Lakeway!

Lexus of Lakeway, and especially my service advisor Chase Williams, always do a great job. The one complaint I have is that they have instituted a 50 mile a day limit on the loaner car. It is 36 miles round-trip from my house to Lexus. That only leaves me 14 miles to use if I have the car for one day. That’s not enough. I would appreciate a larger limit, like maybe 100 miles a day.

***Recently revised this from 4 star to 3 star since as a result of my review below, the dealer’s management posted that they’d like me to personally reach out to him. I emailed at the address in his post and received no response.***Pre-owned purchase experience: I found this dealer online, they had a Mercedes I decided to purchase. Great communication throughout the sale and a fair price. However after I took delivery of the vehicle in California, I noticed the center console was broken and my local Mercedes dealer will charge approx. $1k to fix it. This dealer said they sold the car to me as-is and refused to come up with a workable way to remedy the fix (eg contributing a portion of the repaid, etc.). While this dealer isnt obligated to fix it since they sold the car to me as-is, I am disappointed that this annoying broken piece of the interior will set me back $1k.

Very good service and friendly staff. Always a pleasant experience here at Lexus of Lakeway.

I love my Lexus and I really love the Lakeway Lexus dealership. The service, the experience, the luxury and even their prices for serviceare exceptional. Go ahead and pamper yourself.You deserve it!

The team took me as a walk-in on a friday and got me taken care of within a reasonable amount of time. The lounge is spacious and comfy with acess to a coffee bar. 10/10 would recommend

I purchased my Lexus RX from Hailey Taylor in December. Today I went in for my first service appointment. The team was very attentive and made me feel comfortable. While I waited for my car I wondered up to the coffee bar and had a look around. Hailey saw me and immediately came to say hi and see how I was doing with my new car. I have bought 6 new cars and have never had such a pleasant experience. Lexus of Lakeway and Hailey have a customer for life.

Love this dealership! Had a great experience getting my car serviced here.

We bought a car over the phone from Ashley. She did a fantastic job of keeping us up to date from the very first call until the car was loaded on the truck for delivery. We would highly recommend them!

Just purchased a pre-owned Lexus GX 460 from Adam. He was easy to work with and made sure that I was happy with the acquisition process. I was relieved that he was not pushy and that he was able to work with me on my trade-in.

Just bought my very first Lexus. I got 2021 Lexus 460-GX. I love it!! Joe Laumann made the purchase so easy. Definitely recommend Lexus of Lakeway.

I go two hours out of my way to get the excellent customer service provided by Lexus of Lakeway!!

Great staff very professional, I will definitely be buying from them in the future

Nice dealership. Nice staff. Great service

I made an appointment the day before, but when I arrived, there was NO RECORD of the appointment. No problem, Ryan Martin handled the situation without difficulty and assured me that my appointment would be honored (I had a text confirming the time and date). My appointment was for routine check+state inspection. I had planned to wait for my car which previously had taken around one hour. THREE HOURS later my car was ready to go. I don’t know what happened to my appointment, but, at my age, 3hours is a LONG time to sit in car repair shop.

The Lexus of Lakeway service department is excellent. First rate mechanic work, great facilities, easy and efficient car loaner process, great support staff - all the things you value as a Lexus owner. From the time you drop the car off until you pick it up, the customer experience is first class. Our service advisor is Alan Gilley. Hes been our service advisor for many years. Hes the glue that keeps everything moving along. I used to write customer evaluation cards for Alan during the early years, but I ran out of superlatives to write. Hes the best, the absolute best !!! I highly recommend Alan and the service department at Lexus of Lakeway. Weve been extremely happy there.

Lexus IS very lucky to have Steve as the head of their service department!!

Joe was very knowledgeable about the cars and extremely helpful. He was great with the kids too!

Its my 4th RX and there is nothing else to say. Its a Lexus! Joe was great!

This is my 4th Lexus and first from Lexus of lakeway.They provide the most amazing service.

Had a great experience at Lexus of Lakeway. Melanie Welch was extremely helpful throughout the whole process, and we are overall very pleased with the service at the dealership.

Justin and Caleb were absolutely superb and professional. They made the process so smooth. My wife loves her anniversary gift. Thanks to you both.

First purchase from this location worked with Melanie. She helped us take care of everything super quick in Crlhristmas Eve and onky had us at the dealership for about an hour. Loving our new car and the experience with the group at Lexus Lakeway. Ask for Melanie she was great.

Overall service at the dealership was great. Brianna was really helpful throughout the process, was literally out the door within a couple hours.

We had a very enjoyable experience purchasing a new 2021 Lexus RX 350 at Lexus of Lakeway. The product specialist who assisted us, Adam Fuller, was extremely professional. He carefully walked us through all of the options without pressuring us to purchase any features we did not want. I would highly recommend Adam to anyone shopping at Lexus of Lakeway.

Truly enjoy the exceptional service from the time you pull in and once you work with your

Steve, the service manager provided outstanding service on my last visit. He ensured my appointment was on schedule and acknowledged us upon arrival to confirm the work to be done. We were impressed and very satisfied with our experience in the service department.

The staff at Lexus of Lakeway are great! Even though my car is 12 years old, they always treat me as if I own an LC 500!From oil changes to mechanical repairs, I drive an hour to Lexus of Lakeway because their work is excellent and their customer service is even better!

Justin Hudson our salesperson was courteous knowledgeable and patient Very helpful with the entire process

Five stars because Haley R is the best and I always leave with exactly what I wanted!!!

Brianna was superb. She made the whole purchase experience really smooth and courteous.

Lexus of Lakeway is always a good experience for me with their courteous and professional staff! Enjoy a latte, get a loaner car and you are on your way while your car is in good hands with prompt and experienced service/ repair!

We just moved to the area and my car was at the 20k recommended service. Since Ive only had the car a few months I wanted the dealer to check it out. They are very professional and friendly. The brake rotors had grooves in them (my husband thought it might need new brakes and told the service consultant to really check them out). So, they could have told us we needed new rotors and we wouldnt have been surprised, but they didnt. We were told a rock of something must have done the grooves, but that they are fine and didnt need replacing. The upstairs lounge is nice, open and relaxing--great coffee/snacks too. We waited for the car about 1.5 hours, but we were told it would take that long. My car was run through the car wash before we picked it up. We had such a great experience that we scheduled my husbands Toyota truck to come in for his 60k mile service.

Super responsive, super helpful. I dont think Ive ever had a smoother car buying experience. Highly recommend!

Excellent from beginning to end. Go to for my RX. Carl was service advisor and loaner car was sanitized, clean, and ready for me the instant I arrived. Very clear with what service they were performing and wellOrganized. Sweet girl at cashier counter even gave me Lexus key ring and was genuinely happy and beyond courteous.

Last week my wife and I purchased our second Lexus and our first from Lexus of Lakeway. We worked with Ashley Martell in sales and she was a delight from the start. I had a minimal amount to time to car shop and I had probably looked at every used GX 460 in North Austin. Lakeway had the best price on the cleanest one I had found out of probably 20 cars. Their customer service was great and their car was priced competitively. We look forward to driving from Georgetown to Lakeway to have our service work done as this is the nicest car dealership Ive ever been in.

What a wonderful purchasing experience. Hi highly recommended Lexus Lakeway.

Great dealership. Lots of competent attention.

The service was wonderful. Our service agent and the mechanic more than exceeded our expectations

The waiting area is very lovely and accommodating. The wait time was a little lengthy. I initially had a scheduling problem, but my service advisor, Ryan, fixed everything. Thanks.

Professional, on-time service. My service advisor, Allen Giley, has always been excellent.

Justin made it so easy for me! I hadnt bought a car in 15yrs, he answered all my questions. I truly feel he went above what was required in getting me the car I wanted!

Fantastic service and not as busy as the Austin location. Superior vehicle washes here as well. Oh and coffee / work spaces. Youre welcome.

I was a walk-in to check if by chance they had a maintenance cancellation due to inclement weather. My appointment was scheduled with another location north of Austin and weather was going to be worse on that day. Allen Gilley took me in, checked my appointment and immediately told me they would take care of my maintenance and plus take care of a recall on my vehicle. Staff was great. Truly appreciate the unique level of service Lexus provides its customers.

I have nothing but praise for Lexus of Lakeway. I could not figure out how to pair my phone with the car. When I mentioned this to the Assistant Service Manager, Alan Gilly, he came out to the car and did it for me. On the way home, I noticed that the car was emitting a random beep. After a couple of minutes, I realized it was every 30 seconds. I took the car back the next day without an appointment and Alan came with me to see if he could diagnose what was causing the beep. While walking about 50 yards to get my wife a seat while we tried to solve the problem, he figured it out. Because I had walked out of range and the beeps stopped, he realized it was the car trying to communicate with the cell phone. He then went through my phone, with which neither of us were familiar and got the phone talking to the car. Again, I have nothing but praise for Lexus of Lakeway. They truly care about their customers.Thanks, Lexus of LakewayJim Green

Great staff and by far the easiest dealership I have worked with for servicing my vehicle! Highly recommend them!

Another painless experience for service at Lexus of Lakeway. I happened to notice a comment regarding the Service Manager, Steve on another review and thought that I would add my experience to the mix.As a longterm Lexus owner, I have had 5 Lexus brand vehicles over the last 20+ years and I have serviced them exclusively at Lexus of Austin and, since they opened, Lexus of Lakeway. I have dealt with Steve multiple times on each vehicle, dating back to when he worked at Lexus of Austin. I have NEVER been treated with disrespect by Steve... in fact, quite the opposite. Steve has always bent over backwards to make sure my vehicle(s) have been taken care of quickly and in the most professional manner possible. Thank you Lexus of Lakeway, Chase (my service writer) and Steve, Service Manager..

Excellent dealership, great service department and waiting lounge, outstanding staff, very happy and satisfied with the service and care I received for my car. Chase Williams was very courteous, polite, friendly, and helpful. Keep it up.

Lexus of Lakeway is extremely professional, responsive, and made me feel right at home. I worked with Brianna York and she was on top of her game every step of the way by responding to my emails quickly, and she even had my potential new vehicle parked out front and ready for me to test drive when I got there. I was so excited to see my soon-to-be vehicle right in front of me as I pulled up to the dealership, it showed she took the time for the small details of the transaction and I appreciate that especially now in these extreme times of covid. Also, she had me in-and-out, and handled my car buying experience gracefully.

Melanie Welch at Austin Lexus of Lakeway made buying a new car an easy process. Melanie was professional, easy to communicate with, and a polite salesperson. I would highly recommend working with Melanie if you are in the market for a Lexus.

We have been nothing BUT absolutely satisfied with Lexus of Lakeway! Their customer service is outstanding! Always helpful and very practical!! The cashiers are just the sweetest and Steve (service manager) is the most kind, patient and helpful gentleman!! Thank you Lexus of Lakeway for always taking wonderful care of our family!

They dont negotiate, they dont discount, they dont price adjust. The price listed is the price of the vehicle. I have worked for Lexus for over 10 years and never heard of this kind of business model. They also say they have systems that scrub 600 miles for comparable vehicles but fail to realize those dealers NEGOTIATE after the car is priced. I was personally shocked when the sales woman Hailey hung up on me after claiming she had 4 years expwrience selling used cars and they never negotiate price?Their competition definatly is doing what it takes to earn business where this location is following the business model of carmax, rather then being a luxury brand of toyota. In addition, they dont deliver cars or allow for overnight tests (like every online and used car dealer). Such destructive business practices lead me to avoid buying here. I would be afraid to purchase a car here and be forced to rely on their services to support sales.

This was the best car buying experience I’ve ever had. I made an appointment with Brianna and she was straight to the point, honest, helpful, and attentive to my needs. Tina from finance was also great, she was sweet, thorough, and answered any questions I had and really took her time with me. I loved working with all ladies at this dealership that day and had the most pleasant experience + excellent service 😊 It really made my first new car buying experience superb!

Great customer service, friendly people, and excellent work on my car.

Knowledgeable team, exceptional service, friendly staff, and a great cup of coffee.

Getting my GX460 serviced for the first time was expedient and efficient. I am looking forward to a long term relationship with Lexus of Lakeway to ensure that my vehicle is well maintained.

Knowledgeable & pleasant staff...excellent tech & mechanical service.

Service was excellent as always.

The best Lexus dealership in Austin and the service it too notch. I will be going back

Alan is a great service manager, the loaner car was available before I had my coffee and the work was excellent.