We are thankful to have Apollo Pools down the road. They help us all summer with water testing, and are both knowledgeable and professional. Our pool is older and takes more time (more steps in the process) to close and open. They do a great job.
Ordered a Marquis spa in February 2021 and Apollo quoted a 4-6 month lead time-due to manufacturer and supply chain issues. Matt kept us informed, advocated on our behalf with Marquis and delivered our spa within 48 hours after Apollo received it. Delivery crew was great and went over everything with us. Havent needed service yet but feel confident Apollo will be responsive.
I received my hot tub today. The crew of 5 that showed up were so professional and extremely hard working. They were helpful and so kind to my son.
Apollo Pools replaced my in-ground pool liner.The team of 4 guys worked extremely well together. They arrived on time in the morning and got right to work. They pumped the water out of the old liner and then let the pool underneath dry out for awhile.Then they went about their business and installed the new liner. Each person had a job to do including get the wrinkles out of the new liner. Once the job was completed the water truck arrived and they monitored the water being poured into the pool to make sure the liner was perfect.Once the team was assured the pool’s liner was filling with water without any issues, it was time for them to go to the next job.I was very happy with the results!!!
First time I went in, the young man at the register was super pleasant and even offered to carry the shock I purchased to the car for me. I went in the next day to unfortunately return the shock, because I didn’t realize that my husband had already purchased enough for the entire season. However, this second visit was less than pleasant. The young man was great! Very nice, and an older gentleman was pleasant. However, the brunette lady was a complete horror show. She stepped in to help the young man complete my return and she was so rude. There was apparently a price change from one day to the next and she wanted to be sure he wasn’t returning more money to me than what I had initially paid. Which he wasn’t. He had the exact amount in his hand before she stepped in. I tried to explain that to her and she insisted on yelling at me while I was holding my 9 month old. A simple explanation of what she was doing would’ve sufficed but apparently customer service is not a priority for her. She was way too rude for no good reason. For this reason, I will take my business else where and I will not recommend anyone to this place, simply because of her poor attitude. There are too many pool places around town with amazing customer service. I don’t need to give my business to someone who clearly doesn’t see the value in talking to their customer(s) like a human being and not an animal. Customer service is everything, at least for me it is!
Tracey was extremely helpful with informing us what do do to refill spa, and lead in the right direction with steps to get water balanced! Very friendly and knowledgeable!
There are truly no words to express my appreciation for the service I received from Apollo pools. I understand that every contractor is slammed right now but Apollo took care of me as soon as I called. I had a broken pump and a pin hole leak in my liner. The pool company I had used for the last couple of years said May 3rd they would take care of all my items and get the pool going. They blew me off for a month! I called every pool company under the sun and couldnt get in touch with anyone. I figured at this point I would just keep the cover on and wait until April of next year and I wouldnt have a pool.Someone then told me to call Matt @ Apollo. Not only was he RESPONSIVE (anyone can be a master of their trade but the ability to communicate and be proactive is inherit trait) but he scheduled someone to come out replace my pump and get my pool open within a week. The team he sent out was also amazing, so polite and so helpful. I went from a swamp with a leak to a crystal blue pool. My appreciation for Apollo is HUGE and I cannot thank them enough.
We purchased a new Nordic hot tub from Apollo. Great customer service from Matt and the guys who delivered our tub. Highly recommend if you can actually get one!
If your looking for a pool or Spa look no further because the owner Matt is the best of the best. He cares about his customers before and AFTER the sale which is what makes doing business with Apollo Pools & Spas a top notch experience! We had a defect/problem with our hot tub cover and Matt ordered us a new one right away only to find out it was out of warranty but he still honored covering it under the warranty. To me after the sale is value and we found the best value with Apollo Pools! Thank you for all that you do 🤗
Was undecided about buying a Spa. Tracey Strausbaugh gave me her complete devotion in answering my questions and understanding my needs. There was no hard selling. She wanted to make sure I made the decision that was in my best interest. She was also great in my follow up questions.I highly recommend Apollo.
I bought my Marquis hot tub from Apollo and Matt. It was such a good experience . Even thou my tub was so late Matt was a real pro he kept me informed and when the crew installed it they were great folks. My new go to guyMatthew
Amazing place with good people. I drive 25 mins to get my pool supplies for a reason.
Every year I bring a water sample here, follow their instructions and have a season of crystal clear water. They are the best.
Terrible customer service, few spas to view. We were in the store 15 mins before even being acknowledged, then told nothing was available to purchase till next June. Which isnt your fault but it was presented to us like duh, why are you even here.
My cousin had purchased a hot tub from Apollo and based on her recommendation I called last year to enquirer about a hot tub. It was the height of the pandemic but they we able to find exactly what I wanted and it was delivered, installed and up and running in time for a social distance 25th Anniversary dinner in our private spa! Customer service is top notch and with an investment such as a pool or hot tub, it is vital that you find a company you can rely on. Apollo fits the Bill to a T.
Apollo pools and the owner Matt were amazing to work with. We started the process of getting on the waitlist for a new build in May of 2020. Matt always made time to talk things through and helped us come up with options for our backyard. From the time we were scheduled to break ground, framed, lined the pool to receiving water was less than a week. Matt and his team were professional, clean, and friendly. After Apollo pools portion was complete Matt still went above and beyond to help us navigate some unforeseen issues to prep for a patio install. His team again showed up and put 100% into getting the extra task done. I highly recommend using Apollo pool for all pool and spa needs!
Great place, was recommended by a friend as they dont try to upsell you or sell you things you dont need. Have made many purchases there and will continue. They also support veterans.
Highest quality workmanship from start to finish. So glad I chose to work with Matt and the team in building my own oasis
Made appointment to meet with Matt he was very prompt, professional and answered all my questions to my satisfaction. Even learned a thing or two about types of pool liners. Very knowledgeable.
Apollo has always been there for us providing excellent service and quality products.
My wife and I decided to buy a salt spa for our family home. We were recommended to contact Apollo. I had zero experience with pool or spa maintenance. When I contacted Tracy as a potential buyer she educated me over the phone and we settled on the caldera reunion spa they offer. The instructions and delivery went flawlessly and we are loving our spa! Whenever I have questions the staff at Apollo is always willing and there to help! As a business owner myself I understand the importance of great customer service. So far we’ve been very pleased with everything about this business and I feel we are in good hands. I would highly recommend this business 👍👍👍👍👍
Amazing experience Tracy is so knowledgeable helped my husband and I find the perfect fit for our hot tub needs thank you again for making the experience so easy
Matt at Apollo was incredibly helpful with responding to my spa interest and very responsive in returning questions. Their prices were also very competitive. Very positive experience.
I would recommend Apollo Pools and Spas to anyone considering either a pool installation/service or considering adding a hot tub to their yards. I have used Apollo for multiple pool service needs and most recently bought my Marquis hot tub from them. The customer service was excellent even during a difficult time with Covid. Matt and the team were responsive professional and worked to make sure that we got the hot tub that was right for us. Thanks Matt and team for all the help and I will continue to come back for all my pool and hot tub needs.
We bought our hot tub at Apollo and treat both our pool and hot tub water using their services. Everyone is always professional and helpful. I would highly recommend Apollo!
Went in to see options for hot tubs when living on a semi wetland and walked away with buying after all the options discussed and reviewed.
Needed a new winter safety cover for in ground pool but no longer had old one to measure from. It took time and coordination with manufacturer after numerous visits and persistence the new cover has been made and installed. Very professional in dealings and installing and recommend Apollo Pool and spa as the one to have as your pool company.Five star rating for Nigel as he gives it his all when taking care of you. Thanks
From the day I called everyone was very polite. Matt was upfront that he was booked far in advanced, but kept his word and showed up on time. He went through different lays outs and designs. Very friendly and knowledgeable, and excited to work with his team on designing our dream backyard!
I had a great experience with Apollo. Everything was fully explained and went exactly as planned. The owner was very thorough and quick to respond to text messages. His crew were outstanding, very polite, great at what they do, dog lovers, cleaned up at the end of every day. I highly recommend Apollo.
Matt was very accommodating when we first had our pool installed. He was able to expedite this to accommodate our grandaughter’s birthday party. Mike was very helpful on a number of issues. The staff in the store is always helpful and friendly. Knowledgeable people and very helpful. This is the place to go if you want a pool or pool supplies or need help with a problem.
They were great! From excavation to building the pool, to delivery of the hot tub. Great company to work with.
Matt is great. He gets right back to you if you have questions and their price is good. I found other companies in area don’t return you calls and are asking more money for pools because they are busy. While Apollo is probably busier than all these companies in the area they seem to have fair prices and great customer service.
We had consultations with several pool companies before contacting Apollo. Matt came out to survey the site and discuss what we wanted. He is a straight talker with zero sales pressure, but provided good suggestions based on experience. He was incredibly knowledgeable, and just an all around regular guy, all of these reasons are why we went with Apollo. We had some installation delays due to government restrictions around COVID, and Matt was always up front with us about timing- putting COVID compliance for his crew at the forefront. Highly recommend.
Great people, knowledgeable and helpful. If they can’t answer your question then there is no answer. Always helpful
Matt and his team at Apollo are top notch! Store is stocked with high quality product and staffed by knowledgeable associates always willing to help. They will be there with you long after the sale so buying a pool or hot tub from them is the right choice to make!
Great service if they cant fix it they probably know who can
These guys are the best and super helpful. Super excited about our new Hot Tub. Thank you for your awesome service and working with me on getting everything up and running. I will highly recommend Apollo Pools to anyone looking for this service.
Matt always goes above and beyond- no pressure sales, patient and helpful with pool design and will even personally deliver supplies and water samples if he is in the area! His crew that builds the pool are hard workers, fast and funny to chat with. Mike, the service guy, is responsive and patient despite me asking 100 repetitive questions. Apollo Pool and Spas is top notch and highly recommended!
Apollo pools by far exceeded our expectations for our in ground pool. Matt (the owner) speaks from 20 plus years of experience and is honest, never tried to oversell, and he gets the job done. He has an honest and committed team that have been with him for many years as well. They open and close out pool, so it’s nice to have the extended relationship.And I have to say, Matt and or his receptionist always return calls the same day, always. And that I can say is hard to come by! When we are ready for our hot tub, Apollo pools, no question!
Love them! They are always there to answer my millions of obnoxious questions and go above and beyond to help out!
We bought a Hot Tub Spa from Apollo this year. The support we get from Tracey and her team is outstanding.Delivery was easy and done professionally.Highly recommend
Had our in ground pool installed a few years ago and had a great experience with the whole process. I would highly recommend Apollo pools if your in the market for a pool.
Super easy, sent an inquiry and had a new spa the following weekend! Matt was awesome, although he didnt carry the type of hot tub I was originally looking for, he recommended a couple brands and some things to research. Very no pressure approach. After doing all the research, we decided on a tub he had in stock. He gave us a great price and a delivery date. All the while practicing social distancing protocols. Thanks again!
Matt and the crew are some of the best people I’ve dealt with. They are professional, friendly, and doing so much more than going through the motions. You can tell they care about what they’re doing! If every contractor, handyman, or home service were as reliable and easy as Apollo, the world would be a better place.
I love this company. We found them last year when we needed a new liner. They responded quickly and did a fantastic job fixing our pool and we now use them to open and close our pool and for any work we need done on it. I have also recommended them to friends as well.
They set up my pool and now test water to provide chemicals to keep our 8 grandchildren safe in the water. This was a challenging year because we installed an irrigation system for our new lawn. The stress in our well added iron to my water. Mosquito spray and fertilizing added phosphorus. Appolo just kept testing and recommending chemicals and procedures to get us through with safe and swimmable solutions. I would recommend them to anyone.
We would like to thank the team at Apollo Pools for always providing top quality service. Each and every staff member whom we have worked with has provide exemplary service and has always been responsive, kind, professional and knowledgeable.We appreciate having this business in our community.Dawn and Greg
Nigel was friendly, informative and did what he could to help fix my 40+ year old pool. Scheduled additional services for later in the season. Great to have a company to turn to👍
The lady that tests pool water is very knowledgeable and helpful. The young man at the register helpful and friendly. The other lady is very busy and maybe needs some customer service skills. Answers questions as she walks away from you and a bit abrupt on the phone.
The staff at Apollo has always been helpful and responsive and I look forward to working with them in the future.
Very helpful with questions
So grateful for this team! My spa chemistry is in great hands.
Apollo Pools and Spas, installed and have maintained my pool for years. Mat and Nigel are my go to guys! They have replaced my liner and are installing a Rhino cover. Great service!
These guys were great. On time, put the tub right where we wanted it. They were very efficient and worked as a team. I would recommend them anytime!Pricing, customer service, and delivery was awesome!!!
Purchased a hot tub the tub arrived the day i was told when I purchased itGreat delivery team for set up
Matt is a wealth of knowledge and not just a salesman. I was happy to find someone who actually knew the technical aspects of building a pool.
Purchased a hot tub. No issues.
We bought our hot tub from Apollo last year and couldn’t be happier! The customer service is impeccable! They were always there to answer any questions we had. We continue to go in there to buy all our supplies and won’t go anywhere else!
Been customers since 2011. Knowledgeable staff and excellent service.
Highly recommend!!!! I purchased a Marquis Nashville Elite hot tub back in February of 2019. Matt was amazing to deal with. I had a size restriction on what kind of hot tub I could get due to where I wanted it to go. Matt showed me all of the styles that would work in the space I had. He even had one brought out to the showroom floor so that I could see it and sit in it. Customer service here is amazing. The delivery team was also very easy to deal with and they went out of their way to make the Hot Tub look its best in the small space I had. The very next Day after delivery Matt came out to make sure everything was up to my expectations and to show me all of the features of the tub. The hot tub has made my quality of life soo much better. I have been suffering with headaches and shoulder and neck pain due to multiple concussions for several years and now with the hot tub I am able to get a decent night sleep and start my days in less pain and discomfort. Thank You Apollo Spa!!!!
So far my experience has been great 👍. Our pool should be installed mid June, hopefully.
Good friends in the industry! Highly recommend
What can I say? Matt, Mike and entire staff at Apollo went above and beyond throughout the entire process. From the sale, to the installation, to the initial setup, the guys were always friendly and helpful. Additionally, theyre always quick to reply to any questions you might have, even if its after business hours. If youre interested in installing a pool or spa, Id highly recommend Apollo. Thanks again!
The team at Apollo Pools have always been professional, informative and helpful. Matt has always been professional throughout the MANY years that I have been dealing with him. I know when I go in with a water sample I am going to get an accurate diagnosis of what I need to add or do, when I needed a new liner for our in ground pool it went in on time (thank goodness for good weather) and was exactly what we had hoped for. Matt was involved in installing my pool many many years ago before he owned Apollo and I have always felt confident and satisfied with his knowledge and advice which is why I continue to go directly to Apollo for all my pool needs. When it is time for us to install our hot tub we will definitely be working with Apollo.
Loved the install of my pool so much last year I sent a friend to Apollo for his install as well! Matt is available 24/7 & knows his business inside out. Helpful customer service for newbies like me that have tons of questions! Love love love my pool!!
When I see them (either when they are opening my pool or Im going to get chemicals) I always have a laugh with all of them! Apollo pools is a great company that feels like family (that is family that you like).
After getting a water delivery full of metals in our brand new pool, and weeks of misguidance from other local pool companies, we took the ride to Apollo. The BEST thing we could have done! Matt and his team were knowledgeable and professional. Within 2 HOURS my pool was crystal clear! Just in time for our big pool party! Matt has continued to guide us, and always responds to our messages and phone calls within minutes! They know what they are talking about, and with over 30 years experience, it shows. Matt and his team care about the care of your poll, not just to make money on supplies. I cannot say enough about them, and will NEVER go anywhere else!
Can’t say enough about Matt at Apollo pools! Top notch pool service and thrilled with our new hot tub! Delivery and transport was taken care of for us and the next day Rob showed up to fully instruct us on the care and maintenance... great service! What a difference from our first hot tub16 years ago from Tropical Pools!
Had a Inground Pool and hot Tub both installed in the spring from these folks. Matt worked with us to pick out the perfect design for our backyard. Cant say enough about the finished result. We did a 20x40 pool with a Caldera Spa. Both have exceeded our expectations. The installers of the pool were very diligent and did a great job on installation. Hot Tub was delivered a few weeks ago and we have used it every night. Would highly Recommend
I have been buying supplies for years and recently took the plunge and bought a hot tub from Apollo Pools. I have never wrote a review for anything before but felt compelled to do so after going through the process of buying a hot tub with Apollo. It good not have gone more smoothly. My family is thrilled with the product and Mike and Matt were extremely easy and accommodating to work with. If you are considering buying a hot tub, you would be doing yourself a disservice if you dont consider Apollo.
We use Apollo pool and spa every year to open and close our pool that they installed. My water is always crystal clear! Great service, always!!
Matt and the gang always do a great job opening and closing my inground pool. Thanks!
Is the second time I buy a Hot Tub from Apollo Pools and Spas. They are professional, responsive and gave me all the information I needed. Thanks!
Matt and his team go above and beyond. They are all awesome to work with and will do what ever it takes to make there customers happy, We got a in ground pool put in about a month ago and I am so happy that Apollos is who did it. Highly recommended I promise you will not be disappointed.
You need to call or text b4 get there. Doors are locked n dont want you lining up out front. Call girst.
Matt and his team at Apollo Pools are terrific to work with. They helped take away our old above ground pool and installed an absolutely beautiful in-ground pool that we couldnt be happier with. I highly recommend Apollo to anyone considering a new pool. Cant wait to open ours up for the summer!
Very professional. Apollo pools has gone above and beyond what they said they would do. They are a pleasure to deal with.
We got our spa a week ago, Matt was true to his word delivered us a great product. Matt and Mike were very helpful with setting up to come out and show us how it works. We got a Marquis vector 21 micro silk tub, We have never had a tub before and the ease of instruction and delivery made our new tub an unbelievable pleasure.Thank youRick and Patty
Knowledgeable, helpful and responsive, very excited about our new pool!!
Mike is the absolute BEST! He went above and beyond to help us get our pool clear (we contacted him after spending 3 weeks of fighting a loosing battle with a cloudy green pool). He gave us step by step advise, no matter time of day, he was there to get us going in the right direction. His Mike special chemicals finally did the job! I will not go to anyone else but Mike from now on.
Good selection but very poor customer service. Spent over $3,000 in supplies so far for 3 commercial pools and on my last visit they complained about doing 3 free water tests for me because the disks cost $20 each and I should have my own test kit. I do, which I just purchased from them for $150 or so, but the computer tests for a couple extra things which is why I was looking for a test before buying more products. Walked out with $160 in products that day but wont be returning. I dont like being treated as an inconvenience when Im spending money.
Amazing customer experience! Matt, Mike and the whole crew do what the say they are going to do and then some. Apollo Pools and Spa truly care about their customers. Whether its answering texts at 11 PM, site visits at 8 PM, or coming over on Sunday morning to help with a foggy water question these guys are the best.
I cant say enough good things about Matt and Apollo Pools. My husband and I had an inground pool and hot tub installed last year. We could not be happier we chose Apollo! The transformation of the yard has been incredible! The end result is beautiful and we love the way everything turned out. Everyone we have encountered at Apollo, whether they were delivering, installing or working in the store, have been very knowledgeable and helpful. We love that even when they were done with the installation they were always there to answer any questions and offer guidance. Learning to care for a pool and hot tub is a process and Matt and his staff have been there for us every step of the way!
I thankfully found this place through a hot tub forum when I was doing some research on different brands. I almost jumped the gun and over paid for a spa at a different dealer who is very well known in our area. After talking to the owner of Apollo, Matt, I learned a lot about what to look for in a spa and that I should try them out before I buy one. He was a zero pressure salesman and I never felt like he was trying to push his brands on me over another. He even ordered several hot tubs for me to try in the colors I wanted. No one else would do this as others were pushing what they had in stock. I found the perfect Marquis tub and have been enjoying it for several months nowAs for ongoing service, Matt and his employees are top notch. Whether it is people in his store or those that come out to do installs/service, the service is great. Very friendly and full on knowledge. You can tell Matt trains them to know their stuff.I actually had a small issue with my cover and Matt came out to look at it and then contacted the company who makes it. They sent out a new cover with zero issues. That type of service should be expected of any company but sadly is missing from most these days. Its nice to have a company like Apollo still treating customers properly! I would highly recommend Apollo for either a hot tub or a pool.
Bought a hot tub and a pool from these guys. Matt and mike are the best. The girls in the store are very cool and helpful as well. Great deals and fast service. A must stop if you are looking for pools.
Got our hot tub here last summer, after our old one died. We bought a recommended floor model to meet our price point and we couldnt be happier so far! The whole experience was perfect - friendly, knowledgable staff, and ridiculously good service by Mike during delivery, installation and initial setup. Our water is particularly hard to treat, but he came down after hours and showed us his methods, and the tub has been terrific. Weve had it for one year now, and only wish we had gotten our first tub here - we wont mention the competitor, but they pale in comparison to Apollo. Keep up the good work!
Highly recommended! Apollo has excellent workers and awesome products! I look forward to doing business with them in the future.
Visited the store looking for a new spa to replace my existing one.Staff was very helpful, sorted out my options, let me test the spas, gave me a great price, installed new one and removed old one professionally. Good support after purchase too. Highly recommended!
We just had our Marquis Wish Hot Tub installed last Saturday. Maggie and I love it. We could stay in it for hours if possible. Sales and service from Appolo was exceptional! Thanks to all involved!
Great team of people there! They helped me turn my above ground pool into a saltwater pool when I first brought it. They yearly open and close my pool too!
Matt and his crew are very knowledgeable. They helped me pick exactly what I needed and were very responsive to any of my questions after the sale.
Amazing service. Followed through with all promises. Fast and efficient. Professional and incredible work. Your doing yourself an injustice if you do not use there services.
Great place. Friendly people who go above and beyond to answer any questions about the products or their services.
We got our hot tub and Pool last year and cannot say enough about this place. Matt gave us a fair price, Mike was awesome to go over all the different types of spas and pools and came out to the house not once but 3 times because we couldnt make up our minds, the installer was so precise and accurate.... Even the women that works in the shop is an absolute expert when it comes to chemicals and water testing. A HOME RUN!
I would never go back to this place again. They installed a new above ground pool in my familys back yard, not only were they rude when speaking to them they left all the card board for the pool on the ground . They treated the yard like a trash can and left all there water bottles and wrappers behind. For the amount of money they charged us and the job that was done I would never recommend anyone to go there.
Buying a pool is Exciting & Overwhelming!!!We had a million and one questions (and still do...Apollo Pools has gone above and beyond to help us out)... Where do you start, who do you call? Call Apollo Pools in Lakeville! There were other pool companies that bid the project at a lower price, but I am confident we would not be as satisfied as we have been with the care, quality and sevice at Apollo.We worked closely with Mike Perry who made the entire process Easy & Stress Free!!! He is extremely knowledgeable, helpful and caring. Mike visited our home, walked our yard (on a freezing cold day with a smile on the entire time) listened (patiently to our debates still with a smile) and helped us determine what would work Best for us. Mikes easy going personality and pride in his work has him standing head and shoulders above his peers.If you want friendly, responsive, honest service go with Apollo and work with Mike and his Manager Matt!The pool Apollo installed has provided hours of fun for our family and friends already!!! Cant say enough good things about the design, landscape and all the employees of the company. Everyone is helpful, easy to speak with and knowledgeable.Thank you, Mike, Matt & Apollo 😎🏊🏄🤽
Apollo pools went above and beyond to help me! I couldnt get a chlorine reading 6 days after opening the pool and couldnt see the bottom because of the cloudy water. I had gone to another pool store that kept brushing me off and just said keep shocking it. I was referred to Apollo pools by a friend. It wasnt an overnight fix but Mike was there every step of the way. He texted back and forth with me after hours as well as his day off and came out at 9:00 pm. Everyone at Apollo pools was extremely helpful! I highly recommend them for all your pool needs! Thank you Mike and all the staff at Apollo pools!