I was just in this store with a technical issue, playing the role of the confused old man, and the two young ladies working were extremely, friendly, patient and informative. They fixed my issue within seconds. I really appreciate it. Thank you.

This Ex-Sprint location had the best service for my requirements.. I had met with extremely nice and intelligent people for a new prepaid line on an international device. I had been having troubles with securing a number for a while, and this team helped me with the process super quick!it took them less than 10 minutes to hook me up with a new number and i was amazed! I would definitely come down here if I wanted anything connected to cell phones or new connections! Amazing job guys.. I wish I asked for the names of the two gentlemen who helped me, but I am sure everyone at that store is doing an amazing job, so kudos!

Great knowledgeable service. Very helpful.

Safe yourself a headache and buy online! I was told my new iphone was $849, tried to pay for it upfront and was told I couldn’t, that I had to wait 30 days. Once the lease was configured it was based on $999, not the sale price I was told. Called to get a credit and was told I had to wait the 30 days and they would adjust then. After 30 days went to the store as requested and Spencer conveniently didn’t remember anything on this even though I had texts and emails documenting the issue to him. He said his manager Tyler would call me and he never did even after I called again and left Tyler another message. Not worth my time fighting for $150.

Great store to work with. Much, much nicer than the Apple Valley store!!!

Stopped in to get my phone transferred and it was very fast, no bs. Alec Tulus helped me and did an awesome job! 5out of 5 stars boys!

Jake Henrichs was super cool. Best phone guy ever. Had a great time chatting with him and he made the experience super smooth and fun. 10/10

Dennis is amazing. He explained all our options, helped us choose something that made sense for our situation, moved everything from the old to new phone, AND switched our plan to save us money! Hands down the best mobile phone store experience we have EVER had.

Dennis was good. Explained everything about all the plans they offer. And went into detail with things I had a hard time understanding. The location is usually not busy and located not too far off from the highway.

Worst ever! First this is a sprint reseller not a corporate sprint store. Daughter had broken her phone so went to the store to use the insurance we had on it. Did an upgrade to replace which was fine but while there daughter noticed a slight glitch in the new phone screen intermittently. Told her dad he saw it too told the sales person and it wasn’t showing right then told them he couldn’t exchange it for another one and to bring it back if it happened again. That night it kept appearing so given it was a brand new phone I said we are taking it back to get another one. Go back thinking simple exchange they recognize my daughter and I explain the issue expecting an okay let’s grab one and exchange it. Nope!! They say they can’t do it and I have to take it to the store in apple valley. Go to apple valley where I find out this lakeville store is a reseller I am wells within the return window they should do it. Have my husband meet us back at the lakeville store. He got there before I did they recognize him as soon as he walks in and he explains what we are within our rights for and they decline to honor it. They are the worst retail reseller and worst customer service and on top of that when asked who the manager is they say they have no idea who the manager is and my husband said soYou are telling me you have no idea who you report to?? 😂

Super great experience! Fast and courteous service!! Dennis was super knowledgeable and helpful! My quickest trip to a phone store of any kind ever.

My recent experience at this store was terrific. My wife and I switched from Verizon and Ken (manager) and Sam made the process very painless. Shortly after, my new phone had a charging issue which required me to send the phone in for repair to LG. Once again Ken and Sam were extremely helpful. My experience with LG did not go well. I needed a new phone. Once again, Ken and Sam to the rescue. They continually were helping, me, the consumer. They have my continued business and advocacy.Dave

We stopped to pay off devices and the service was excellent.

This is a franchise store located a couple blocks east from Interstate 35. The service and product offerings are as good as you are going to get from a franchise vs. a corporate store (this store is extremely limited with service and trouble shooting for existing Sprint phones and products). Go to the Apple Valley corporate store if full service is needed for used products.

Very friendly people here but unable to help with anything billing related. I dont understand why these stores exist if they arent able to help customers.

We recently switched to sprint and had a not so fabulous experience trying to get our plan set up over the phone. Long story short- we ended up going into the lakeville store to get it all set up instead. The manager (Im pretty sure his name was Jeff) was great!! Gave us no hassle and got us in and out pretty quickly! He made sure we were getting a great deal and was super patient and knowledgeable with all of our questions. We really appreciated a great experience after having such a poor one with customer service on the phone! We will definitely be back for all of our future phone needs (:

Dennis was AWESOME!! Would definitely recommend this place! After having THE WORST customer service two visits in a row at the Apple Valley location we decided to head to Lakeville. HUGE 180. Not only do they treat you like a human but they treat you like a paying customer. Nothing is rushed everything is explained he answered all of our questions and gave us a moment to discuss things. Will be back to this location from now on.

You dont save any money by switching to sprint. Ive had pretty much all of the major providers over the years and this one has been the worst. My original price was $150 something and the lied to me about that. My first month was over $260! Now almost 2 years later Im paying almost $325 per month for a 5 line plan. Just switch to tmobile if you want something cheaper.

This is a great place! Dennis, Jeff, and the others are very friendly, helpful, and thorough. I can easily recommend this Sprint store location for all your cell phone needs.

I have been a long time customer of sprint and have always been happy with the service they provide. That being said, yesterday I almost dropped my service with sprint. Here’s why- I wanted to accomplish three things: add a line, upgrade my phone (which I was eligible for), and apply the discount to my monthly bill that my girlfriend gets through work. So naturally I figured I’d call the customer service line and see what they could do for me. They told me I could add a line and upgrade, but I would not be able to add the discount. Which doesn’t make very much sense to me. Couldn’t I just promote her to admin and receive the discount? No. At least that’s what they told me. So I figured I’d go into the store and see what they say. If they couldnt do anything for me, I’d cancel my service and walk into a Verizon store or AT&T store. This is where my night did a 180, because we met Dennis, the assistant manager. When we told him what we were trying to accomplish he said “absolutely we can do that”. He not only accomplished all of those things for us- but he answered all the questions we had while being respectful and polite. He was more than helpful. Sprint has gained a lifetime customer because of Dennis. Hats off to him and the team at the Lakeville Sprint store.

I had a terrible experience with this Sprint Store. My husband and I wanted to switch from AT&T and to buy a new iphone 11 for me. We were told that I can trade in my old iphone 6 and pay less monthly for the new one. We spent almost 1 hour in the store with all the paper work and information that we had to provide and then they found out that their trade-in only works with iphone 6 S, so I had to pay the full price for the new phone. I asked to talk to their manager, but the manager said by phone they cant do anything. So we had to leave with nothing. They lost two new lines and buyers of new iphone. They dont care about customers! A terrible customer service...

I went to two different sprint stores when my phone was working and they both tried to sell me a new phone. When I walked into this store, they knew right away why I was in and they proceeded to tell m le a tower was down but my phone would probably work the next day.

Dennis was excellent to work with. He went above what customer service is today. Thank you so much!

Ive been very happy with the Sprint store in Lakeville. Weve had issues with broken phones and they have made the transition to a new phone as smooth as possible. They are considerate and helpful, especially Dylan. He was very helpful in setting up my daughters iPhone.

Team was very helpful. They helped me get my phone back up and connected to the network.

The staff was very helpful and knowledgeable. Very pleased with their customer service! Definitely recommend roger and dillon, they were awesome.

If I could rate my experience with zero stars I would. The manager Alex is very disrespectful. He lost his temper with me, because I had questions on upgrading my phone. He proceeded to shout at me with a room full of customers. Save yourself the trouble with this short tempered manager and pick any other sprint location. I have never had such an experience at any other sprint store.

I absolutely love this store..Everytime i go, they have the best customer service...it is a smaller sprint store (which i like) but sometimes the wait may be longer....Antonio G. At that location was so nice to me and my kids whenever we come in..i would definitely recommend going to this location to anyone.

Worst customer service ever the kid told me to call customer service 1800 number to save everyone time and I replied you mean save you time he replied wrong everyone lol unprofessional dont recommended this stor at all

We had an outstanding experience. Great job explaining all of the options and answering our questions. Thank you for everything.

Dennis was great, he stayed late to help us get our plan taken care of.

Dennis was super helpful with getting my moms account squared away.

Sam was a great help. Answered alll our questions. Was very professional and stayed beyond closing time to make sure we got all set up.

Dont waste your time with any other store. Go see the people here. Very impressed. After being severly frustrated with another local Sprint store, I was reccommended to this location.Dylan took the time to explain everything in terms I could understand. Very happy with this store. Thanks Dylan!!

Alex and staff are friendly and knowledgeable!

Here is what I have to say about this store per my experience as of yet. My wife Karla and I recently switched over from Verizon to Sprint through this company. We utilized their special promotion they have going on where they cover the cost of cancellation for Verizon to switch over to Sprint. After what seems like 5 weeks of going through this process, I am very unimpressed with their service and am getting the run around. We were promised that this would be a seamless transition and that we wouldnt have to lift a finger. ~the exact opposite is happening~. I am still waiting to receive the money so I can pay off the $1,038 that hit our Wellsfargo account today. I keep following up with phone calls and they keep telling me excuses as to why this process is taking so longer and every time its something different. People of Lakeville, I would be very careful in considering switching to Sprint from another carrier. I would suggest waiting till your contract is up and then consider it. This process is long, painstaking and you have to do the leg work to make sure things are going to plan or else you will be left in the dark to fend for yourself with your own funds. Today I have been wronged by this company because they never told me to expect a $1,038 charged to our account. They promised this would be a seamless and easy transition that would only take 2-3 weeks. Here we are the 5th week and there is no answer, no money from sprint, and serious lack of service on their end.Having said all of this, Ryan - sales associate - has been very helpful in working to find answers and getting me decent services, but it seems like the delay in response is coming from above the sales associate level. I respect him for trying and providing us with a cheaper service through sprint, but, to get there Karla and I have had to jump through so many hopes that we have decided it may not have been worth the trouble.In conclusion, be careful, sometimes promotions are better advertised on the outside then on the inside.

Friendly and most helpful sprint I know !!

Sam was a great help in getting my new LG G4. He even helped me get a great speaker.

Sam and Tony were awesome! They were very helpful and got me a great phone.

Dennis and Antiono at the lakeville store were the bomb today! They helped us with our issue with our 2 LG phones and with my screen protector for my iPhone 6. Thanks so much for helping and being patient with us with 2 toddlers running around!!!

Had the most perfect experience! Samual was friendly, helpful, and knowledgeable. Great experience!

OUR VISIT TODAY WAS SUPURB! SAMUEL WAS EXCELLENT Professional AND VERY KNOWLEDGEABLE!

Dylan is a rock star. Il he was a great helper and I will send all of my friends there.

They were very helpful

Sam and Dylan are great associates, they are thorough and got me set up quickly

It was super awesome. Great friendly customer service.

Very easy going here..... Dennis did a great job!

These guys are GREAT!!! Roger and Ken were very helpful😁

Not knowing if I was going to get a new phone, Ken helped me set up a new plan, lower my bill, and get a new device. This is definitely a 5 star location!

Great experience, went above and beyond what was required. Antonio and Dennis are rock stars!!!

Employees were extremely helpful and insightful

It was very helpful and Ken was great!

The manager stated, Our store policy requires you to purchase the protection plan. Really? I canceled it as soon as I left the store.

Sam and dylan were awesome!

The worst sprint store I have ever been to. Go anywhere else!

Sam was very helpful and friendly.

Great customer service!!!

They did great and did a good job

Ryan was very helpful

It was great

Hated it