What a genuine, friendly group of people I met here including, Nick Young. I talked with him about why I was looking for a car and he listened. We looked at new and used. He showed me several models in their inventory via computer and we test drove the one that fit what I was looking for most; safety and driver aides. (I’m getting older). Nick spent a lot of time with me, probably somewhat frustrating, but I never felt pressured. Then I met Chris Robinson, another very personal type of guy, who worked out the financial aspects. Next I met Dawn, who went to great lengths dealing with the title, since I’m both a Georgia and Florida resident. Who has their title with them?So I’m now the happy owner of a low mileage 2017 Ford Escape, Titanium. I love it! They did do a really good job of cleaning and polishing.After the sale: I’ve been back several times with questions about this or that feature I don’t quite understand. Nick is right there showing me how to set it up. Everyone there treats me like an old friend. I love this place!—————-SHAME ON ME——————————-Whoa! This car was advertised for $22,995 with a $2,243 discount bringing it down to $20,752.One of those things I signed, it seems, agreed to an inspection to insure the vehicle met requirements which allowed the original factory power train coverage of 7 years from the original date of sale or 100,000 miles would be effective as well as 1yr/12 k Comp??? and roadside asst. for $1299 and an additional $1000 for another inspection and oil change, lubrication, filters, tire rotation and balance, and detail. This brought the price up to $23,051.IF IT TAKES YOU THREE DAYS, READ EVERY WORD OF EVERYTHING YOU SIGN or INITIAL.I spoke to the General Manager, who took all the time I needed to discuss my concerns and assured me I’d able to cancel three additional protection policies and fees associated with them without any fees at all. I’m not totally happy, but I feel he made an effort and for that I’ll him 5 stars and dealership 4.

Couldn’t have been better! The vehicle was pulled up and waiting for us when we arrived. Nick was friendly, polite and attentive. The vehicle was as described and we are very happy to be the new owners of it. I would recommend lakeland auto mall to anyone and although i am sure all the salespeople there a good i would definitely ask fir Nick.

Best experience ever - from start to finish....Advertised price is the price I paid - Richard Berndt was a pleasure to deal with. Very knowledgeable! We drove an hour each way to get the car we wanted, and we couldnt be happier!

Justin was amazing. We never felt pressured. He worked with us while we where making decisions. Gave me a great deal on my trade. Some of the most competitive pricing Ive seen in the area. Thanks Justin. Go Giants!!!!!!!!

First time buyer! And my experience was amazing very welcoming and helped the whole way through. Nick Young was awesome and attentive. I was happy with my purchase!

Walked into Lakeland Automall to get an appraisal on my current vehicle and with Nick Maxvill incredible assistance, I walked out with a brand new vehicle that I absolutely love. The process was smooth and Nick met all of my wants/needs regarding the type of vehicle and price point I was looking for. I recommend Lakeland Automall and I highly recommend Nick Maxvill if interested in purchasing a new vehicle because of his patience and willingness to work with me to get exactly what I wasnted. Great car buying experience and will definitely recommend others!

Stopped in trying to help my daughter find a new car my salesman Nick Young met us and helped us thru a painless experience. He went above and beyond I will definitely be buying my next truck here .

JUST A HEADS UP!!!!The sales associate we worked with was great. The senior salesman was unwilling to negotiate a cent from the listed price. There is a “dealership fee” as well as a “reconditioning fee“ that added up to be around $2000. If you ask them to provide you with a breakdown of what these fees include, the fine print explains the same thing. Essentially you are paying two fees for the same service. At the end of the day it was admitted by the salesman to be profit all together. I understand that it’s a business and they have to make money(although the list price has plenty of profit in it), so I was very willing to pay one, just not both for the same service. It’s very unfortunate that the dealership had a sure sale but could not bare taking the $1000 fee out that was already charged. For that reason we left without purchasing a car, and took our business elsewhere.

My experience buying my new car was amazing! Nick Young helped me find EXACTLY what I was looking for in a car and helped me get an amazing price as well. This is a great group of people to work with when buying a car! I definitely recommend going to the Lakeland Automall to purchase a vehicle.

Tim from Lakeland Automall was great. He jumped right in to help me and did a great job. I was very happy with how I was treated and highly recommend going there if you are in the market for a reliable vehicle.

Nice guys, and I almost had a deal with them. However, everyone should be aware that they tack on $2,500 worth of accessories to every new vehicle on top of the advertised price. These are non-negotiable. They tell me over the phone that they are a transparent dealer, so let me be a transparent customer as well. Nobody should have to pay for accessories on a vehicle, especially if they are unwanted. I even asked them to just not put them on the vehicle they were going to order for me, and they were unwilling to do so, even with me offering window sticker price for the car. Like I said, very nice people and they were a pleasure to work with, which is rare in the industry anymore. If you go here to buy a new car just be aware of everything I have just said. It will keep you from wasting each others time.

My sales representative was Tim. He was great. It was the most transparent, process and purchasing a vehicle. I was able to do most of the paperwork online. My last vehicle was totaled and the he was able to work through all the hiccups that come up when you are attempting to purchase a new vehicle..but the last loan is still in the process of getting paid off. I had just purchased my last vehicle 8 months ago so I did not want to be doing this againTim made it super easy!

My experience was amazing!! Gerrick was very knowledgeable polite and professional he worked hard with the sales manager Russell to make sure my family was taken care of now we have a brand new car that our new baby can be safe in thanks you guys !!!

Greg and Ken were an absolute pleasure! Thank you so much for helping me find my perfect vehicle! I felt extremely comfortable and felt no pressure at all when making my decision. I appreciate everyone that helped me and would never go anywhere else to purchase another vehicle. Highly recommend!

Gerrick was great! So enthusiastic, he truly made car shopping super fun and exciting. Thanks so much Gerrick!

Came to get a truck to pull my new RV. Denis Gavrilov really went the extra mile to find us the right vehicle, but not only did he find us the right truck he has helped us with learning the features and operation of our vehicle. This is the guy you want to work with at Lakeland Ford. He is one of the best. Super knowledgeable, friendly, and listens to your concerns. Best of all, even after the sale he is still there for you with support. Can’t say enough about the great service I have received at Lakeland!!!

I have been thinking about trading in my truck and Nick Young has been very helpful in the process. I don’t feel pressured to make a decision right away and once I see something I like on the lot, I plan on going straight to Nick to further help me with the process

Visited a big city Hyundai Dealership, found ourselves at a smaller dealership in Lakeland. Ordered a 2022 Palisade through Mike (Michael Plociniak) at Lakeland Hyundai, Quick and easy process and he did an amazing job at keeping us up to date with our order. Even came in sooner than expected! We saved THOUSANDS of dollars, got the car we wanted with the exact color and options we wanted. Monthly payments are in our budget thanks to Elvis Sulfridge the finance manager.When we pulled up the beauty was sitting right up front for us. Super easy transaction, second vehicle weve purchased here.Thank you Lakeland Hyundai and especially Mike for the great customer service!

I had a good experience with Justin. Quick & Easy. Very nice! I recommend.

Mr. Daniel Martinez made my first car buying experience one for the books. He showed me my options in my price range and sold me on two great cars, sad I only could had to pick one. He made the process quick and easy, explaining everything to me so that I understand why I needed it. Not to mention how funny he was cutting jokes with me and the family. All around great guy and salesman 👍🏾👍🏾👍🏾

Caitlin was attentive, professional and dedicated to meeting the standards of my needs/wants. I wasnt able to accomplish anything without her help and guidance. She made sure all of my questions were answered thoroughly and I was fully understanding of all the information I was given. I love my new car and I love the services provided by both the dealership and Caitlin! THANK YOU! Everything you did and still do is much appreciated!

I flew from Nashville to Tampa to buy car here which does not mean cars are cheap in this Lakeland - they sell little more than market price(Documents fee+ reconditioned fee= >$1500). I was looking for a specific model Honda Pilot Special Edition AWD. I had an awesome experience. Tim was in close contact every step of the way. I definitely recommend Tim if you have any plans to buy the vehicle here.But I met one most worst person in the world is his boss Chris- because, price is $40408 and I asked him to waive off $400 - He said No. I paid in full and I brought the car to show the difference between human vs non-human. I guess Lakeland management is encouraging this type of things I guess.But Tim is awesome person to provide all the details genuinely. And he is honest person too.

Jeo was amazing! Thanks for helping make the process so smooth.

We have purchased our last 5 cars from Lakeland Auto Mall and have had GREAT experience every time. From the Sales team to the financial team and the service department we have always been treated like royalty!!

Had a great experience with salesman Nicholas Young. Got a great quote for my trade in and will likely come back to buy a car from him in the future. Thanks Nick!

Had a great visit with Justin. Helped me find my son a car. I would recommend everyone I know to him. Great Job!

I drove 5.5 hours hours to do business here. I had an awesome experience. Tim from used cars needs a raise! He was in close contact every step of the way. He mentioned any blemishes the vehicle had so that I wasn’t surprised upon arrival. My man went above and beyond. I definitely recommend Tim if you have the opportunity.

I had an excellent experience at Lakeland Automall. Hakeem was my salesman. He was friendly, professional, and efficient. The general manager, Duane, was also friendly and professional. We tried several cars and I never felt any pressure. While I did not buy a car there, Hakeem reached out in a few days and was happy to hear I had found a car that I liked. It is nice to be treated with respect. I recommend this dealership and Hakeem.

This was my first time buying a used vehicle at Lakeland Automall.And it was an excellent experience. Tim was a great salesman. He made everything go quick and smooth and stress-free.. Were super happy with our Tucson Hyundai. Youre showroom is clean and inviting.

Tim is an absolute fantastic salesman! He walked us through from finish to end. The dealership is very up front and honest. There are no surprises as long as you do your due diligence beforehand.

Wanna give a big thanks to Daniel and Gerrick for helping us today. Awesome customer service! Will definitely recommend others to come here!

I went there this afternoon and Denis helped us. No appointment or anything he received us at the door with a smile and show us what we were looking for. Very friendly and caring great experience. Walk out with a new car. Awesome experience will definitely recommend.

Start to finish, this was the BEST experience I’ve had purchasing a vehicle. Brynne was an knowledgeable, friendly, and got us a fair price on our trade!

I had an awesome car buying experience. Daniel was knowledgeable and patient. He was friendly and it was great working with him.

Just Another Heads Up!!Dont for a minute think that the price advertised is the price you will pay when you get there. These guys are masters at sneaking in all kinds of additional BS fees. I too (see review below) got hit with a Recondition Fee. They wanted to charge me for reconditioning a literally brand new 2021 vehicle. When I asked what specific reconditioning they did, I was told they rotated the tires and did an oil change. Well, the car was fully electric - no oil. So... apparently it costs $537 to rotate tires.Just like the reviewer below, when I saw a recondition fee I chose to walk rather than make the purchase. It makes me feel a little better that this dealership lost at least two sales last week due to recondition and other bogus fees. Maybe if enough of us consumers walk rather than get ripped off, places like this will be forced to change their ways.

My experience with Lakeland Auto Mall was awesome. Geoff Thomas took care of all my need buying my new truck. It was one of the best car buying experience I have had and he has checked bake with me to make sure didn’t have any issues.

Today I bought my first car. I was super nervous but John helped me through my nerves! He was super kind and very helpful and I’m happy he jumped in to help when he did!

Tim was amazing! He helped me in ways no one else has been able to! If I could give more than 5 stars I would! Ask for him 🙂

I had a very good experience. Justin in Pre Owned was great. He was patient and answered all my questions throughout the process. Highly recommend seeing him. Overall everyone was very friendly and willing to help in any way. Thank you!

Joh. allen helped me into a new suv

We had the best experience working with Gerrick! His knowledge and professionalism exceeded expectations! Outstanding! We love our new van.

Horrible experience. Terrible customer service and unfair business practices. Fist right when we got there, two of their employees got into a rage argument at plain site . Terrible first impression. Apparently me and another customer where there to see the same car with similar appointment times. I arrived first and requested to see the car first and test drove it first. The vehicle Fit all my needs and I decided to make the purchase. Duane Temple denied me the sale. He said he needed to offer the car to the others. His reasoning was inconsistent. He stated that it was a first come first serve business and they do not hold cars for people. Yet he did exactly that. I left after I had asked him one final time If he was going to sell me the vehicle. . He lost my business. Only to find out the other people did not purchase it either. Unprofessional. Horrible experience.

The dealership was able to work with our schedules and worked in a timely manner. The service shop is always able to squeeze in an appointment for the next day to exchange the tires. Jackson was kind and friendly, and worked with us to unfreeze my credit. He was patient and helpful.

Justin was great to work with. We drove all the way there from Seminole County to purchase a truck we saw on their website. He helped as much as he could to get the deal ready before we made the drive out. Finance was easy and the truck we purchased was a great deal!

Came here looking for copper and left with gold, the staff, is great, especially John Allen in sales, we came in and explained what we needed and he went above and beyond to make it happen. I’m very pleased with the service and the quickness in which all of this was handled. Thank you guys again, and thank you John for everything!

Russell and John were amazing, I highly recommend buying your vehicle though them. Helped me every step of the way and always kept me informed of the status of my vehicle since the day I put my order in.

Daniel was super helpful! Helped me with all question I had and was very kind.

John Allen and Lu love these guys. I have just bought my 5th vehicle from these guys, and I will not do business with anyone else. There the best ❤

Hi - I recently purchased a pre-owned vehicle from Lakeland Automall. My sales associated was Nick Y. and he was tremendous throughout the process, including transparency which is extremely important in the car business. I drove a couple of hours to see the vehicle and it was ready to go when I arrived. After the test drive and the decision was made to purchase, the next steps happened fairly quickly as compared to my experiences with other dealers. After the transaction, I mentioned a few ideas to the dealer for improvement, minor stuff, and they called me to thank me for the feedback (didnt expect that!). Id definitely do business with Lakeland again, for sure, and thank you Nick for all of your help! 5-stars all the way!

My wife and I were looking for a particular model and Gerrick took a full charge to find one and within short time h contacted us and told us he found a right car for us. Highly recommend to all buyers . He is an extremely friendly and knowledgeable. Thanks.

Ken mleczko is a great person! Perfect for the job and makes sure to get u the best he can. Definitely recommend working with him.

Tim was amazing! Easy process and great experience. We will be back. Thanks again!

This will be my first car. John was amazing, he answered all my questions was super helpful. Im very satisfied.

Jackson is a great sales representative. He went above and beyond expectations. His customer service and ability to help is absolutely perfect. It was exciting to work with him.

Daniel, thanks a lot buddy! Ima pay my car down one more year and be back to see you. Thanks for taking the time to look into my situation and your patience.

Looked everywhere. They had the best price. I was greeted by Justin who was phenomenal! Easy going place, I will only buy cars from Justin in the future.

Very good worked out a deal with what I had to work with she is amazing I recommend her- dawn

Just want to say awesome place no pressure Daniel answered all my questions and will definitely be coming back to get my daughters new car.

Tim and Marcelo are great salesmen and did everything to help me purchase the car I wanted for a great deal. 100% recommended

Just want to say thank you for all your help Daniel M. As soon as I get my insurance check I will be in to see you.

Nick Young did an incredible job with helping us get a good deal on our new car. He didn’t bs or give us a run around at all. I would recommend him to anyone looking for a good deal on a used car.

Tim was very professional and helpful. Worked diligently to secure my sis in law in a good vehicle.

John Allen at Lakeland AutoMall has gave me the best experience ever at a car dealership. He showed excellent customer service skills and truly was helpful every step of the way. He definitely went above and beyond and I thank him for that. Great job overall!!!

Carlton Gregory was great to work with. We drove all the way there from Orange County to purchase a car we saw on the website. He helped as much as he could to get the deal ready before we made the drive out.

Helped me get my daughter her first car. Real cool group of guys there. Justin in used cars was excellent. No complaints

I have purchased my vehicle from Lakeland Automall in 2015. My warranty ended in 2020 and seems like you don’t receive the same service as when you do have warranty. I have stuck with Lakeland Auto Malls since my purchase and this last repair was my last. I will not go back to a company who just seems to want to overcharge and take advantage of customers. If the employees feel they were in the wrong they will ignore your emails and you face to face and send you to someone else. I do thank them for the $50 off my services, but that doesn’t help when I had to pay $700 in a car rental due to the employee ordering the wrong part. During my warranty my transmission went out and they quoted me a price of $7000. Even though they made it right through the warranty, who really wants to buy a new car and a couple years later the transmission goes. Doesn’t seem like good quality to me. I can go on and on and show records of the bad quality from paint to electrical. My vehicle is only 6 years old and always kept in good condition. These things should not be happening and the service should always remain the same.

John Allen helped me get my new 2015 jeep Cherokee. Very friendly and helpful. Went extra steps to get me to the price I needed to be. Would recommend to anyone.

As soon as I arrived into the parking lot, Daniel Martínez was ready and waiting for me with the car I wanted to test drive. Absolutely no wait! Great and friendly personality and costumer service.

My experience at Lakeland Automall was superb, they got me into an affordable and well maintained used vehicle. Im grateful for the sales consultant, Nick Young who patiently helped me find what I needed. Highly recommend speaking with him if youre in search of a vehicle!

I gotta give a major shootout to John. One of the coolest salesman Ive ever met. Felt like I was buying a car from a friend. This 2015 Mazda6 is going to to great home. Thank you all again

Justin did a great job in helping me with my purchase. I would recommend him for anyone that’s looking for a car. Very satisfied.

Denis, thanks for all the great help with our new truck. We will be calling on you soon for our next Ford!Ken in the service department really helped us out today finding a component unknown to my wife and Ithat was going bad and about to cause major problems. Fixed it today along with what we originally came for. Lakeland is the best!

I had a great time here at the Lakeland auto mall fast service from start to finish great company thanks Bill

Nick Young was a great and handsome salesmen. Helped me learn my options and what I should do to get my next vehicle with Lakeland automall.

I bought a used car through Ken Mleczko. Whole process only took a couple hours and Im very happy with my car, would recommend.

My recent experience with Lakeland Auto mall was excellent ! My salesman Denis did an outstanding job of listening to my needs. He worked hard to help me get the best deal possible. He is professional and top notch, looking for a car or truck please visit and ask for Denis.

Jeo and John were amazing. Beyond helpful and patient. You will not regret coming here

Had a good experience. Justin in Pre Owned was great. Highly recommend seeing him. Thank you

Had the pleasure of working with Carlton Gregory absolutely the best experience I’ve ever had buying a car

Mike singleton and John Allen helped me into a f150 and we’re great

Had a good experience with Lakeland Automall. Their salesman, Hakeem, was driven (no pun intended) to get the deal done without being pushy. And the finance manager, Jarrett, was a joy to deal with. Thanks to them both for getting me in some new wheels.

We got a good deal. Jackson Morgan did an awesome job, amazing customer service.

Bill took care of me when purchasing my new 2022 santa Fe. He was very professional and was able to answer all my questions. Thanks again Bill!

Great Experience!!! Ken was so helpful and made the whole process very easy!

Justin was an amazing help, made buying a car feel super easy and stress free, best car shoping experience ever

Customer service stopped the moment we signed on the dotted line. The car we bought from them was infested with ROACHES. When we asked that they get it treated, they gave us a sketchy residential address in plant city to drop the car off at, and then refused to give us a rental car despite promising to do that earlier. They ignored our request for a more professional site to treat the car at, and repeatedly and rudely refused to supply us with a rental car, never mind that they estimated a whole week to get the car treated.If you like having a car that isnt crawling with roaches I cant recommend Lakeland Automall. And if you like customer service, or a dealership that stands by the quality of their products, I would look somewhere else.

Heidi in service is awesome. She went above and beyond to make sure first my battery was in stock and second she made sure I didnt wait in the lobby long. So personable and sweet.Frank Uria was my salesman and he is great. I recently met Nick and he was great also. Definitely recommend Lakeland Automall

Bought a beautiful 2019 Elantra from Justin in the used department; the experience was quick, informative, and simple. He gave me options on options, definitely will be purchasing my next vehicle from Justin!

Great experience! Daniel Martinez was a great rep and very knowledgeable.

Nick and Justin were wonderful to work with. Thankful for their time today and that they were able to find me a SUV that I love!!

I give John 5 stars for the service he provided to me at Lakeland Auto Mall. He helped me pick the right truck. Great job. Thanks!

John Allen did fantastic in helping us into a red F150. This is my second vehicle in two years

Worked with PJ Caple, the service was outstanding and highly recommend this location. Always greeted with a smile and a friendly welcome.

Daniel Martinez was very helpful knowledgeable and very friendlyAlways looking for any deal and honest opinion definitely come here. Very straight forward and what I needed when look for a car. Best deal, and he will definitely deliver.

I am so impressed with the service from my salesman Carlton. Love my vehicle and deal too!! Get your car at Lakeland Automall and ask for Carlton!!

I just got a truck from here an the service was excellent. The rep was amazing ...TIM BRESTER sales rep look for him when u go there he was a great help an listen an well as gave great advice .an most importantly he was patient....I recommend lakeland automall.

Lakeland Automall is absolutely amazing. Carlton Gregory was an amazing salesman. I’d refer to everyone I know!

Experience was ok been here twice but both times walk a way without car. Plus with the price of used car being high we are better off getting a new car. I would rather pay 300 month for a new car than a used one. First time was ok. Second time did not hear from the sales rep but from a consultant. I wont back just because both times felt like a waste. Would say they tried to get me into a car, nope. Would I say they tried to work a deal, nope. Do I feel pricing was transparent nope. I would recommend this dealership, no.

My wife and I purchased a 2012 Dodge Ram with under 67,000 miles on the 4th of July. Ben and Russ did there jobs as used car salesmen and got us into the truck quickly with little to no issues and since we payed cash for the truck it made the process a little easier. So now here is where the issues begin, first off we left there with no paperwork at all assuming that they would mail it to us and they did not so after calling to find out why there is a delay with my tag and paperwork the lady who handles it said they sent it out recently and we should have it shortly. She was very helpful and we understand the delay with DMVs being a little crazy during the Covid problem so on to problem number two. As I was leaving the dealership on the 4th my check engine light came on, now keep in mind I just pulled out of the lot when this happened not 4 or 5 days later within minutes of leaving. I called them on the 6th to let their service dept know what was going on and I would be taking the truck to a shop that I have been doing business with for years to take a look at it and I would call the dealership back once I had and answer. Well the answer I got was not good, someone had reset the engine light to turn it off to hide some sort of issue which was the top half of the motor would need to come off and be rebuilt which was going to put a $4,000 bill into my lap. I reached out to Russ the GM and explained my situation and was told that they would not be paying for any sort of repairs but to have the truck towed to their lot and have their techs look at it. So with towing from Tampa to Lakeland being over $200 plus the repair bill which I already knew was going to be high I decided to let my shop fix it plus they gave me a warranty on the motor after they pulled it out of the truck and rebuilt it. I spoke to Russ and the answer I got was we will give you $500 towards the $4K repair bill which was gonna be no help at all. After the truck gets repaired I sent the invoice to Russ and got not even a call back which I was not expecting since Russ seemed to be a stand up guy since him and I had the love for motorcycles, I thought he was going to make it right. I understand that I signed an as-is form but I have been in finance for years and being a former GM for a motorcycle dealership I know what the form was but I called them within 48 hours of purchase expecting something to be done but I guess my wife and I were expecting a lot from just another used car lot. This is not meant to be a bash on Russ or Ben they were just doing their jobs but and they are two of the nicest guys we have ever done business with but I am upset about how we were treated after the sale we just got pushed to the side and I got stuck with a $4K bill on a truck that I paid for with the expectations that it was in top running condition which you can see in the pics it was definitely not.

Great place. Just sold my car with with the kbb instant cash with no issues. Fast and simple process. Thanks John. Great guy great place.