She saved the account by paying due attention and staying focused I will be returning because of her.

Customer support is excellent for this company! They take time to listen and help you with any problem you might have - and you dont get a machine answering service, you get to speak to a REAL person who knows the product. Anatoliy was terrific and a pleasure to deal with!Monica

Lynne called and opened the ticket and Anatoily discovered what the error code was. He went even further and sent me a PDF of the manual for my thermostat. I am sure that will be very helpful (just bought the house and did not have one).

Recently our Warmly Yours heated flooring system stopped working, Contact the company via email and was able to determine a power module was not operating. This heated flooring system was installed back in May of 2012, they still had records of purchase and parts ordered thus allowing me to place an order for the correct component, place an order, and have it arrive via delivery in three days. Back up and running like new. All representatives I interacted with were knowledgeable, courteous and a pleasure to deal with. They could teach others on great customer service.

Great product for DYI with available video instructions that were helpful.

Great product and Outstanding Customer Service. I had a technical question while setting up my nSpire thermostat for our new master bathroom. My chat with Mary Godawa was awesome. She tracked down the details of my installation and provided quick, accurate resolution to my questions. Many thanks!

I would highly recommend Warmly Yours products and their customer service to anyone. I had a difficult time with my home renovation, but Mary Godawa and Warmly Yours went above and beyond to make my experience so much better!! The quality of their products are only surpassed by the quality of their people!

Love the great service and helpful attitude of working with WarmlyYours.com! Mary Godawa was very quick with providing me a new install plan for my 4 seasons room. Will definitely use these products again!

Their heating solutions provide our clients with great value for money. The heated floors and shower pan kits are not only top-of-the-line but also easy to install and operate. Finally, we love how account managers are always helpful and on top of our orders!

Here at LakeCrest Builders we have used Warmly Yours in all of our custom homes for over 10 years. Mary is always very helpful with any questions we have regarding the two types of warm floors they offer. The cost for the flooring is minimal for the added value it adds to your home. We will continue to use them for years to come!

Mary from WarmlyYours was very helpful with suggestions and how I could overcome my problems. I would highly commend her knowledge and help she provided. Great to have someone who really cares about the service she provides.

Mary Godawa was an excellent ambassador for Warmly Yours. I had not expected such prompt, thorough and courteous service when I reached out to the company about a relatively small purchase. I will definitely refer people to this company. It is so refreshing to get such personal service in this automatic world.

I ordered multiple standard size mats for the same bath without realizing that this will force a number of thick connectors to be fed into a tight conduit to the thermostat. Contacted sales about it, and Pedro facilitated a custom order and an exchange. Excellent service!

Mary Godawa was my agent and I greatly appreciated her help. She had very useful advice and was able to help expedite my order (I contacted her after 4:30 on a Wed wanting materials delivered out of state by Thursday afternoon!) Great work and I am eagerly awaiting being a repeat customer after the experience working with Mary. Ive run multi million dollar sales teams and I appreciated her sales support.

I was very impressed with the help that I got to answer my questions to decide which company to go with to purchase my electric floor heating system. There were many questions that I had to help me with this decision and their technical support staff assisted in answering those questions about flooring materials, thermostat types, and heat loss calculations. They also have great videos on installing the heating system as well. I was very impressed with the pre-sales help that I got and decided to go with Warmly Yours.

I had a very positive experience. I talked with Mary Godawa and she was extremely helpful. I would definitely do business with Warmly Yours and Mary again.

This is the first review Ive ever given for anything but I have to make a point to say that Mary Godawa is awesome. I dont have time to mess around; she got me what I needed with zero hassle, and shes very pleasant at the same time.

A week ago, I chatted online with Julia (the owner) of WarmlyYours about a power base that had quit working in my home - I have two radiant heated bathroom floors using their products. She had me work with Jenn West to confirm the model I needed, and then they sent out a new power base FREE OF CHARGE. I installed it this morning, and my floor is now working and warm! I cant thank Jenn and Julia enough for taking care of me with great customer service. Its this kind of service that makes me appreciate what a GREAT company can do for its customers.Darren Field

Mary Godawa was very helpful in aiding my search for the right replacement for my Warmly Yours floor heat thermostat. Great Service!

Works just as advertised, easy install easy to customize, my basement is warm and cosy.

Very helpful and patient with all the measurements I took. I really enjoyed working with the team and I LOVE my warm counter top!

I must take a moment to say a big Thank You to Laura Brodt-Saunders at Warmly Yours. I cannot say enough positive things about Laura, and how she so patiently worked with me until my problem was solved!! She was key in the solution, and I will not forget it. Not only did she continuously reach out to me, offer me a plan of action, but tirelessly spoke to various reps at Wayfair. She truly went out of her way for me, and she always responded to my many calls!! I wish all customer service provided what Laura did! Thanks, in large, to her my difficulty was solved. Thank you, Warmly Yours, for providing top service through Laura and any others out there that share her passion for customer satisfaction. Five stars plus plus plus...all the way!!

Technicians came to my house to fix a heated floor that was not working. They were very responsive and prompt. My original floor was not done with WarmlyYours products but they were very knowledgeable on the products used for my floor. It turned out to be a non-working thermostat, which they quickly diagnosed and replaced with a better model that was less expensive than the original thermostat. Im very satisfied with WarmlyYours.

Pleasant experience using the live chat on their for customer support. I requested an order and it was mailed to me and in my hands the very next day. I definitely recommend doing business with this company.

Pauline is awesome!